| Vodafone live! Terms & Conditions |
1. Introduction
These are the general terms and conditions (Terms & Conditions) governing
your access and use of the content and services offered to you on this
internet site (Site) whether accessed by you on the Web or WAP ('the Service'
and collectively 'the Services'). This Site and the Services are operated
by and on behalf of Vodafone Malta Limited (hereinafter after referred
to as 'Vodafone', 'we', 'us' or 'our'. Any reference to 'you' and 'yours'
refers to you, the user of the Service.
By using the Service you warrant to Vodafone that you have the legal capacity
to enter into these Terms and Conditions with us. In particular, where
the description or nature of a particular Service so requires, you warrant
that you are of or over 18 years of age.
Scope
READ THESE Terms & Conditions CAREFULLY: The Service is based in Malta,
is aimed at Maltese residents and is intended mainly for access and use
by Maltese residents. Please see our website for details of our services
in other European countries. The use of some of the Services may be restricted
to certain customers or customer groups (e.g. customers subscribed to
the Vodafone network). You shall be informed about any such restrictions
before or during subscription for a particular Service.
Your access and use of the Service and any information and services provided
by us as past of or via the Service is subject to these Terms & Conditions
(which include any directions, guidelines given by us on the Service from
time to time) without modification by you. We may change the format and
content of the Service, including these Terms & Conditions at our
sole and absolute discretion and without prior notice from time to time.
By accessing the Service (with or without registering for the Service)
you accept that you are bound by the current Terms & Conditions of
the Service at the time of your access. You should therefore check these
Terms & Conditions each time you use any of these Services.
Where a third party service or content provider ('Provider') is identified
as providing a particular service or application forming part of the Service
then you may also be contracting directly with such Provider and your
access to and use of the service or application may be subject to additional
terms and conditions. For the avoidance of doubt in using any such Provider
service you will still be bound by these Terms & Conditions to the
extent that they are applicable.
2. Your Agreement to our Terms and Conditions
Your contract with us shall begin upon the earlier of you:
- completing our registration process (if applicable) and clicking
AGREE to confirm that you have read and accepted these Terms & Conditions;
or
- viewing, accessing, or using any Service offered by us which does
not require registration.
3. Distance Selling
- Identity. Unless otherwise notified to you at the time of your purchase,
the supplier of any item purchased pursuant to these Terms & Conditions
is: Vodafone Malta Limited.
- Description of Goods. The goods sold pursuant to these Terms &
Conditions comprise items either selected from those available on our
Site or created by us to your order.
- Price. The price of items purchased via the Site shall be the price
advertised on the Site at the time of purchase including VAT and any
other relevant tax thereon at prevailing rates from time to time, plus
delivery costs.
- Delivery Costs. All items will incur a 'WAP over GPRS' delivery charge
at the rate described in your tariff, plus roaming charges where applicable
(see the Price and Payments section below).
- Payment. Payment for any item purchased pursuant to these Terms &
Conditions must be made via either via deduction from credit in the
case of a prepaid customer or by adding the amount to the next bill
in the case of contract customers.
- Cancellation. Due to the nature of the product, the fact that the
item can be previewed or heard prior to purchase and that once sent
it cannot be returned there is no right of cancellation
- Cost of Communicating with us. These are no premium rate charges
which you will incur by reason of connecting with us (other than in
the case of premium rate SMS or fixed live IVR services are used as
a billing mechanism). The cost of any such communication will accordingly
be limited to the charges you would normally incur for use of the internet
in accordance with personal arrangements made with your internet service
provider and your telephone carrier.
- Price Validity. The price of any Content or Service is fixed at the
date of purchase. Future purchases shall be subject to prices prevailing
at that time.
- Duration of Agreement. The right and licence to use an item sold
pursuant to these Terms & Conditions is perpetual, non-exclusive
and irrevocable but limited to use on the mobile phone to which the
Service is initially transmitted and the limitations set out in these
Terms & Conditions.
4. Usernames and Passwords
You agree to provide true, accurate, current and complete information
in all fields indicated as compulsory when registering for the Service
(where applicable). Following registration, you will be issued with a
password to access the Service and any pages for which registration is
required. You are responsible for all actions that take place as a result
of access to the Service via your password. It is your responsibility
to ensure the security of your password and the device that you use to
access the Service. A breach of these Terms & Conditions by anyone
to whom you disclose your password will be a breach by you. In the event
of any failure or error in operation of a password you shall cease using
the password and exit the Service immediately and notify us of such failure
or error. We reserve the right to change your password and account name
at any time at our sole and absolute discretion. You agree to notify us
immediately of any changes to our mistakes in your registration details
by amending them using the my profile option. For certain Services you
may be required to choose a username and password. If you register for
an email account, for example, a username is used to generate your email
account. For any of the Services:
- The username you choose must not be obscure, threatening, menacing,
racist, offensive, derogatory, defamatory or in violation of any intellectual
property rights of any third party; and
- If we consider the username selected by you is inappropriate, we reserve
the right to reject and prevent you use of such username on our Site
with or without notice to you;
5. Your use of the Services
All copyright, trade marks, patents and other intellectual property rights
in any material or content (including software, data, applications, information,
text, photographs, music, sound, videos, graphics, logos, symbols, artwork
and other material or moving images) contained in or accessible via the
Services' content is either owned by us or has been licensed to us by
the rightful owner(s) for use as part of the Services. You are only allowed
to use the Services as set out in these Terms and Conditions. If you wish
to do anything else with any of the Content, you must first obtain the
written permission of the owner of the rights to that material. All rights
are expressly reserved. We grant you a non-exclusive, non-transferable
right to view and use the Service and the content via your personal computer
(PC), mobile phone or other Service access device for private, non-commercial
purposes only and subject to your strict compliance with these Terms &
Conditions. You may copy content in an unchanged form for private use
on your own PC, mobile phone or other access device if and to the extent
that such copying is required for the proper use of the Service content
and such copying is permitted by the copyright owner. You shall not be
entitled in respect of any content (wholly or partly):
- To pass it on to third parties or to allow third parties to access
it unless we provide the same with our proprietary 'pass-it-on' function.
In this case, you shall be entitled to forward the content to third
parties in an unchanged form for private, non-commercial use and only
by using the 'pass-it-on' function; or
- To change, edit, modify, reformat or adapt it in any other way.
You should notify us immediately if you become aware of any unauthorised
use or copying of any content or any part of the Services or any unauthorised
access to or other unauthorised activity on the Services. You hereby grant
us a perpetual, irrevocable, royalty-free, world-wide license to reproduce,
transfer, modify, adopt, and/or publish any content provided by you to
us by email or otherwise on the Service as we see fit and without notice
to you, unless you have indicated otherwise in such communication.
6. Your Vodafone Mail - Unified Messaging Service
As part of the Services, you may be provided with your own email account
together with the ability to access your mobile phone mail box and faxes
for your own personal, non-commercial use. You are entirely responsible
for all activities that occur via your email account and/or SMS messages
and you agree to notify us immediately of any unauthorised use of your
account or any breach of security related to your email account.
7. Prohibited use of the Service and/or the content.
You, and any persons you allow to use the Service or the content through
your access to the Service, are not allowed to:
- Copy, disclose, modify, reformat, display, distribute, license, transmit,
sell, perform, publish, transfer, link to, reverse engineer or decompile
(except to the extent expressly permitted by applicable law) or otherwise
make available the content and/or the Service except as set out in these
Terms & Conditions;
- Include or create links (including deep-links) to or from the content
and/or the service;
- Replicate the Vodafone homepage or create a separate border around
any part of the Service or content (also known as 'framing')
- Use the Service or the content for any commercial purpose;
- Use the Service or anything available from the Service for illegal
purposes or in breach of any laws, statutes and regulations or codes
of practice;
- Use the Service to post, upload or otherwise transmit messages, information
or pictures that are obscene or pornographic, threatening, menacing,
racist, offensive, indecent, tasteless, defamatory, in breach of confidence
or otherwise unlawful;
- Harass, stalk, threaten, impersonate or otherwise violate the rights
of others;
- Hack into, make excessive traffic demands, probe or port scan other
PCs, deliver viruses, mail bombs, chain letters or pyramid schemes or
otherwise engage in any other behaviour intended to inhibit other users
from using and enjoying the Service or any other website;
- Collect and process other's personal data except in accordance with
applicable data protection law;
- Advertise or offer to sell goods or services;
- Infringe any other person's intellectual property rights including
copyright;
- Use the Service or transmit or collect information about users of
the Service or to post or otherwise distribute unauthorised or unsolicited
advertising, junk or bulk email (also known as 'spam');
- Use the Service or the Content in any way that we in our sole and
absolute discretion consider objectionable, inappropriate, likely to
injure our brand and reputation or otherwise unacceptable.
You are responsible for any misuse of the Service or the content event
if it is by another person using your access to the Service. We do not
generally monitor the Service however, we reserve the right to remove,
edit or refuse to post any material that you or other third parties place
or attempt to place on the Service, to block or suspend your access to
the Service and to take such other action as we in our sole and absolute
discretion consider necessary to prevent or remedy any breach of these
Terms & Conditions. If you wish to notify us of any content of third
party material or activity on the Service that you reasonable believe
is in breach of these Terms & Conditions then you can do so. We are
not responsible for any failure to remove, or any delay in removing, any
content or third party material from the Service or for any good faith
but wrong removal of third party material we will also (in accordance
with our Privacy Policy) co-operate with law enforcement and other relevant
authorities with respect to any investigation or violation of network
security and reserve the right to disclose any information (including
personal data) derived from you as required by law or in good faith believe
that failure to comply with a legitimate request from a law enforcement
agency would be likely to prejudice the prevention or detection of crime
or the apprehension or detection of offenders.
8. Your Information
Our usage of your personal information is governed by our Privacy Policy,
which forms part of these Terms & Conditions. PLEASE READ THE PRIVACY
POLICY CAREFULLY - it deals with your rights and obligations in relation
to your personal data, including what we can do with it and to whom we
may give it in certain situations.
9. Payment and Charges
Where any of our Services require payment by you:
- You must make such payment as and when required by these Terms &
Conditions, if you do not do so, we reserve the right to terminate your
access to the Service immediately following any missed, rejected or
refused payment.
- If payment is not paid on time, your payment is rejected or refused
(including if you do not have sufficient credit in your Vodafone Prepaid
account) or you default in payment, the amount owing will be treated
as overdue and we will be entitled immediately to cease or suspend the
provision of the Services to you until payment is received or until
your credit has been topped up.
- All amounts payable by you shall be paid in full in Maltese Liri without
any deductions or set-offs;
- Any such payment is to be made by you to us (whether under a contract
or deduction from your prepaid credit) you may only use the Service
if you are the person responsible for paying the bill or for ensuring
that you have enough credit on your Vodafone Prepaid account.
- The applicable charges for any Services will be set out on the relevant
pages of the Vodafone Site. All prices are inclusive of VAT however
your Vodafone bill may display charges for individual Alerts exclusive
of VAT. We reserve the right to vary these prices from time to time.
Any such variation shall be notified to you in advance on our website
at the relevant pages of the Vodafone Site.
10. Downloaded Content
Where any of our Services enable you to download content to a mobile phone,
PC, personal digital assistant or other access devices.
- You may save such content on your access device but you are strictly
prohibited from saving such content elsewhere, editing or modifying
the content, copying, distributing or forwarding the content to one
or more third parties or allowing third parties to access it.
- You should adjust the personal settings on your access device to ensure
that you receive the content that you have selected. By registering
for Services (where applicable) you confirm that your access device
can support the downloading of the relevant content. If you are unsure
whether this is the use you should check the information on this Site
your handbook or contact the manufacturer of your access device. We
cannot be held responsible should you attempt to download content onto
an incompatible access device and you will charged regardless.
- Without limitation, we shall not be liable in any way for failures,
defects or delays in delivery of the content which are caused by one
or more of the following reasons:
- you have provided an incorrect phone number or other incorrect
information before ordering the content;
- your message mail box is full and cannot receive additional messages;
- your phone is switched off, our of range or for some other reason
cannot be reached; or
- any other reason outside our reasonable control.
11. Bulletin Boards and Chat Rooms
The Service provided includes from time to time various bulletin boards
and chat rooms (collectively the 'Forum'). To participate in the Forum
you must be registered as a Vodafone user. We do not generally pre-screen
or monitor material posted by the Forum participants and we are not responsible
for, no do we control or endorse any such material. Access to and use
of the Forum is subject to these Terms & Conditions and Vodafone chat
rules and any other specific directions given by us from time to time.
12. Email, SMS, Content Delivery and Usage
Whilst we will use our reasonable efforts to ensure that SMS messages,
Alerts and emails are set correctly to your intended recipients, we are
not responsible for the telecommunications networks that are responsible
for the delivery of SMS messages, emails and Alerts to you or your chosen
recipient, and so we do not warrant nor shall be liable for any failure
to send, receive or process emails. Alerts or SMS messages or the quality
of the materials received. We reserve the right to impose limitations
of our choosing on the amount of storage space, temporary or otherwise,
that we in our discretion provide you for the storage of emails or SMS
messages, but we have no obligation to store any such materials for you.
We recommend that you duplicate any data that you wish to keep in a secure
storage facility. We reserve the right to suspend or terminate your email
account or use of any SMS service where you remain inactive for any period
of time chosen by us in our reasonable discretion (currently 90 days)
or where we believe, in our sole and absolute discretion, that your email
account is being used to send any spam or any other form of unsolicited
bulk communications, or messages which are obscene, threatening, menacing,
racist, offensive, derogatory, defamatory or in violation of any intellectual
property or proprietary rights or otherwise in breach of any part of these
Terms & Conditions. If we intend to terminate or suspend your email
account or your use of the SMS Service due to inactivity (or if we decide
to charge the maximum permitted period of user inactivity) we shall notify
you in advance of taking such action.
13. Disclaimer and Limitation of Liability
The Service is supplied to you on an 'as is' basis and we make no warranties,
express or implied, with respect to the Service and/or the content whatsoever
(including without limitation regarding their satisfactory quality, fitness
for a particular purpose, suitability, reliability, timeliness, accuracy,
completeness, security or that they are free from error) unless specifically
set out in these Terms & Conditions. We use our reasonable endeavours
to ensure that the information within the Service is accurate at the time
of its inclusion, but your access to the Service any action you carry
out on the basis of data or information you obtain from or via the Service
(including any transaction you made with a third party for the supply
of goods or services to you) is carried out entirely at you own risk and
we accept no liability for any losses that you may suffer as a result.
The inclusion of links on the Service to third party sites not controlled
by us does not imply any endorsement by us of such sites. The Service
is provided to you through a variety of telecommunications systems and
we are unable to guarantee error-free use of transmission of, or access
to, any part of the Service. Accordingly we shall not be liable for any
indirect, special or consequential damages for loss of use, profits, data
or the cost of procurement of substitute goods or services, whether such
losses or damages arise in contract, negligence, tort or otherwise resulting
from:
- Your use of reliance upon or inability to use our Service and/or content;
- The deletion with or without notice or cause of any of your data or
information stored on the Service;
- Any loss of your data or material resulting from delays, non-deliveries,
missed deliveries, Service interruptions, or a failure, suspension or
withdrawal of all or part of the Service at any time; or
- The removal from the Service of any material sent or posted by you
on or via the Service and/or the blocking or suspension of your access
to the Service or any part of it in accordance with Paragraph 7.
If you are dissatisfied with any part of the Service of with any of these
Terms & Conditions, your sole and exclusive remedy is to discontinue
using the Service, or where you have paid us for any element of the Service,
to seek a pro-rata refund (subject to the Terms & Conditions of the
particular element of the Service) for the cost of that element of the
Service which has caused dissatisfaction. You will not be entitled to
a refund where we have suspended or terminated your access to the Service
in accordance with Paragraph 7 and for the second and third sub-paragraphs
of Paragraph 17. nothing in these Terms & Conditions shall act to
exclude or limit our liability for death or personal injury, fraud or
any other liability which may not by applicable law be excluded or limited.
14. The Internet and Third Party Websites
Disclaimer - You acknowledge that we are unable to exercise control over
the security or subject matter of third party content transmitted or accessible
via the Service and we exclude all liability of any kind for the transmission
or reception of illegal or unlawful content. The Services may be used
by you to link to other websites, resources and/or communications networks.
We accept no responsibility for their content or services, or otherwise
in respect of these. We endeavour to ensure the security of your communications
however your communications pass over third party networks over which
we have no control. There is a risk that your communications be unlawfully
intercepted or accessed by those other than the intended recipient. The
Intent is not a secure environment. Uninvited programs or material may
be downloaded without your knowledge, which may give unauthorised persons
access to information stored on your PC or mobile phone. These programs
may perform actions that you have not authorised, possibly without your
knowledge. We accept no liability for any loss or damage resulting from
your use of the content and for third party websites or content accessed
via the Service.
15. Indemnity by you
You irrevocably agree to indemnify us and our Providers fully against
and to hold us and our Providers harmless on demand from all losses, costs,
proceedings, damages, expenses (including legal costs and expenses) or
liabilities howsoever incurred by us or our Providers as a result of any
claim by a third party resulting from your use of the Service (of use
of the Service by anyone who accesses the Service via your password) in
breach of non-observance of these Terms & Conditions. We shall notify
you of any claim that we or our Providers receive and you hereby provide
us and/or our Providers with full authority to defend or settle such claims
and shall provide us and/or our Providers with all reasonable assistance
necessary to defend such claims, at your sole expense.
16. Suspension and Termination of Service
We may suspend the operation of the Service for repair or maintenance
work or in order to upgrade or update the contents of functionality of
the Service from time to time. We may terminate your access to and use
of all or any part of the Service without cause or notice if we terminate
the Service or it ceases for any reason.
If we terminate your access to the Service, we may delete all information,
emails and data you have stored on the Service.
Therefore we recommend that you save copies of all information that you
may wish to keep on another storage device apart from the Service.
If we suspend your access to the Service to investigate or prevent a potential
breach of these Terms & Conditions (by you) these Terms & Conditions
shall remain applicable during the period of suspension and you shall
remain liable for any charges payable by you during such period.
If we terminate your access to the Service for material breach of these
Terms & Conditions (including non-payment of any sums due by you)
then you shall remain liable for any such sums and for any other sums
which you have contracted to pay prior to such termination, whether or
not such changes relate to Services to be provided before or after such
termination date and whether or not the charges are owed and/or payable
to us of to our Providers, and/or the Vodafone Group.
17. Enquiries or Complaints
If you have any enquiries or complaints (about the Service or someone
else's use of the Service) then please contact us via the customer care
on 247). Calls to customer care lines may be monitored for training and
quality purposes.
18. General
- We may delay enforcing our rights under these Terms & Conditions
without listing them.
- You agree that we may sub-contract the performance of any of our obligations
or may assign these Terms & Conditions or any of our rights and
obligations without giving you notice.
- You undertake not to assign, re-sell or in any other way transfer
your rights or obligations under these Terms & Conditions.
- We will not be liable to you for any breach of these Terms & Conditions,
which arise because of any circumstances that we cannot reasonably be
expected to control.
- You agree that no joint venture, partnership, employment or agency
relationship exists between you and us as a result of these Terms &
Conditions, in use of this Service.
- These Terms & Conditions (and where applicable, the relevant Provider
Terms & Conditions) form the entire understanding between you and
us concerning your use of the Service and supersede all previous agreements
relating to the Service.
- If any part of these Terms & Conditions is determined to be legally
invalid or unenforceable, then the invalid or unenforceable, then the
invalid or unenforceable provision will be deceased and/or superseded
by a valid, enforceable provision that most closely matches the intent
of the original provision and the remainder of the terms shall continue
in effect.
- References to Paragraphs ware to paragraphs of these Terms & Conditions.
These Terms & Conditions shall be governed and interrupted in accordance
with Maltese law and you and we both consent to the exclusive jurisdiction
of the Maltese courts.
- We shall, at Your request and at no extra charge, provide You with
written information as to whether and when Your personal data has been
processed by us. Provided that we shall only provide such information
upon having Your duly signed request in writing, accompanied by Your
presentation of Identity Card and upon verification of registration
password.
In view of the provision of the Services offered by us, You agree
that:
- there is no cancellation policy applicable to the performance of
the Services
- without prejudice to other relevant Terms and Conditions, there
is no after sales service in so far as Services concerned;
- there is no commercial guarantee in relation to the Services
19. Trade Marks
All trade marks whether design or work marks contained in the Service
are the trade marks of the respective groups of companies of Vodafone
Content Services and Vodafone ('Trade Marks'). You shall only make fair
use of the trade marks and will not use them:
- as or as part of your own trade marks;
- in a manner which is likely to cause confusion;
- to identify products to which they do not refer;
- to imply endorsement or otherwise of products or services to which
they do not relate; or
- in any manner which does or may cause damage to the reputation
of any of the above mentioned companies.
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| Web Messaging Service Terms and Conditions |
You must be a registered My Vodafone member in order to make use of
the Web Messaging Service.
The service of 'Web Messaging' refers to the following:-
- 'Web2SMS'; which allows you send up to 8 free text
messages a day directly to Vodafone mobile numbers whether in Malta
or abroad. You shall be able to send text messages to Vodafone numbers
over and above the 8 free as well as to other local and foreign mobile
numbers which shall be charged at 2 cents and 10 cents respectively,
or as otherwise communicated by Vodafone from time to time subject
to the introduction of new tariffs and/or promotional offers.
- 'Web2MMS', which allows you send multi-media messages directly
to a Vodafone mobile phone whether in Malta or abroad. You may send
up to 3 multi-media messages a day.
In order to start making use of the Web Messaging Service you must
agree to the Terms of Use:-
- Web Messaging Service is offered as a technology device, and is
not intended to replace any other Vodafone Malta service.
- Web Messaging Service may not be used to send any messages which
violates or infringes the rights of others, or which are offensive,
abusive, threatening, indecent, defamatory, obscene or otherwise unlawful.
- The users of the service are responsible for the content of their
messages. Vodafone Malta will not accept any liability or responsibility
for the content of the messages transmitted by the users of the service
or any claims made by third parties. The user's Vodafone mobile number
will appear as the sender of the message every time a message is sent.
- Web Messaging Service may not, without the approval of Vodafone
Malta, be used to send messages, containing any commercial advertising
or promotional material or solicitation of goods or services for commercial
purposes.
- In situations where Web Messaging has been misused Vodafone Malta
reserves the rights to monitor any information, including IP addresses
and in case of reasonable suspicion of misuse, the message content.
Misuse of Web Messaging includes cases mentioned in point 4 above
and other events where a user might in some way or another exceed
the allowed number of messages that can be sent in one day. In such
an event, Vodafone Malta reserves the right to exclude individual
registered My Vodafone members from using this service and may take
further legal action against them.
- Vodafone Malta will not accept any claims with regards to use,
availability and speed of this service. Messages are usually sent
immediately, but there may be delays in transmission, owing to overload
on the network. It is not guaranteed that messages will be received
or even read by the addressee. Senders send a message at their own
risk. Furthermore, since Web Messages are sent over the Internet,
they are not secure and there is a possibility that these may be read
by third parties.
- Web Messages sent on numbers which are not valid local mobile numbers
according to the updated numbering plan published by the Malta Communications
Authority from time to time, may be charged at international rates.
- A text message shall be of a maximum of 160 characters. If a longer
text message is sent, it shall be charged as separate text messages
accordingly.
- Vodafone Malta shall have the right to discontinue and/or suspend
this service and/or amend, replace or otherwise modify the terms and
conditions related to it.
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| Email Service Terms & Conditions |
1.0 Activation
My Vodafone Email is a web-based email service available free of charge,
to all registered Vodafone Web Portal users. My Vodafone Email is only
available for registered My Vodafone users with this Web Portal and
requires the setting of a password. This password is specific for accessing
Vodafone Email other than through this Portal, namely through WAP or
the email clients found on your PC, Laptop, PDA or mobile phone.
Your email address will be your username@vodafone.com.mt (wherein username
is the My Vodafone login username). Should you wish to change the username
in your email address, and therefore, the My Vodafone username, you
are kindly requested to inform us in writing at customerservice.malta@vodafone.com . Your My Vodafone account will
be deleted and all related information, content associated with or present
in your account will be erased completely. The new username will be
issued as long as it is not already in use by another user. If in use
by another user, you will be contacted and asked to submit another user
name for the creation of your new My Vodafone account. Upon confirmation
of a new username, you will be asked to register to My Vodafone afresh
with your new username and password.
2.0 Charges
If you apply for the My Vodafone Email service, Vodafone shall provide
you with one email account, your unique email address and one allocation
of 8 megabytes of disk space ("mail space allocation") for
the storage of email messages, free of charge. You may incur charges
depending on the connection you use to access your Email. You are therefore
advised to check the charges for the connecting media such as CSD or
GPRS. If you choose to GPRS as your connection means you will not be
charged at the moment, however this is subject to change in the future.
If you access your Email account by setting up a CSD (GSM) data call
or use WAP over CSD you would be charged on a per-second basis depending
on the Vodafone price plan you are currently subscribed to.
3.0 Access to My Vodafone Email other than through the Web Portal
You may concurrently perform simultaneous access using the same type
of login (that is, My Vodafone username and Email account password)
from either one of the these locations at the following conditions;
| 3.1 |
Vodafone Mail - accessing My Vodafone Email via Vodafone
Mail is subject to having the Vodafone Mail service activated on
your Vodafone network subscription. Vodafone Mail is a free account
service for all Vodafone customers and is available by contacting
Customer Care on 247 from your Vodafone. Kindly click
here for further service details. |
| |
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| 3.2 |
Vodafone Mobile Connect Card - accessing My Vodafone Email via
the PC, Laptop or PDA is subject to owning a Vodafone Mobile Connect
Card. Click
here for further sales details. |
| |
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| 3.3 |
Vodafone WAP interface - the functionality of the Vodafone Mail
WAP interface service is subject to the availability of WAP protocol
standards and Vodafone network settings installed on your mobile
phone. WAP protocol standards permit you to browse text only. When
using the My Vodafone Email WAP interface service, you will be unable
to download executable files, view attachments, graphics or link
onto Internet sites. |
4.0 Storage
You will be provided with 8 megabytes of disk space ("mail space
allocation") for the storage of email messages. You are responsible
for ensuring that you do not exceed the mail space allocation, otherwise
you cannot be guaranteed receipt of e-mail messages. No additional e-mail
messages can be deposited in your my Vodafone Email account until you
create sufficient space by deleting stored messages. Vodafone is not
responsible or liable for the deletion or failure to store messages
or other information. For technical reasons, you may not be able to
send or access all e-mails from time to time.
5.0 Proper Use
The following terms of use are applicable for the My Vodafone Email
service;
| 5.1 |
You shall not (or authorize or permit any other party
to) use the My Vodafone Email to receive or transmit material which
is in violation of any law or regulation, which is obscene, threatening,
menacing, offensive, defamatory, in breach of confidence, harmful
to minors, in breach of any intellectual property right (including
copyright), or otherwise unlawful; |
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| 5.2 |
Upload, post, email or otherwise transmit any unsolicited or unauthorised
advertising, promotional materials, "junk mail," "spam,"
"chain letters, "pyramid schemes" or any other form
of solicitation, except in those areas that are designated for such
purpose; |
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| 5.3 |
You shall not knowingly or recklessly transmit any electronic
material (including viruses) through My Vodafone Email which shall
cause or is likely to cause detriment or harm, in any degree, to
computer systems owned by Vodafone or other Internet users; |
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| 5.4 |
Your account is to be used by a single user only. You are responsible
to keep your My Vodafone Email account, the content contained within
it and your password, safe from public knowledge. If any other unauthorized
user knows the password you will inform Vodafone immediately. Vodafone
cannot be held responsible for any third party probing of the content
within your Email account or improper screening of your password
or access session. |
6.0 Termination
| 6.1 |
You agree that Vodafone may, under certain circumstances
and without prior notice, immediately terminate your My Vodafone
Email account, any associated email address, and access to the Service.
Cause for such termination shall include, but not be limited to,
(a) breaches or violations of the service obligations as described
in section 5.0 or other incorporated agreements or guidelines, (b)
requests by law or government enforcement, (c) a request by you
(self-initiated account deletions), (d) discontinuance or material
modification to the Service (or any part thereof), (e) unexpected
technical or security issues or problems, and (f) extended periods
of inactivity. |
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| 6.2 |
Termination of your My Vodafone Email account includes (a) removal
of access to this service, (b) deletion of your password and all
related information, files and content associated with or inside
your account (or any part thereof). Further, you agree that all
terminations for cause shall be made at Vodafone's sole discretion
and that Vodafone shall not be liable to you or any third-party
for any termination of your account, any associated email address,
or access to this service. |
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| VIP Club Terms and Conditions |
- By filling in this form customer is declaring that s/he is the rightful
owner of the mobile number (MSISDN) quoted in the same form
and that the details provided are true and correct. By providing his/her
details customer accepts to register with Vodafone Malta Ltd under
the following Terms and Conditions.
- By filling in this form customer is consenting that this form supersedes
all personal details and marketing consents customer may have previously registered
with Vodafone.
- By filling in the VIP Club Form customer is accepting to receive
marketing information from Vodafone as per the choices ticked by the
customer. In the event that customer does not indicate his preference
for marketing information, customer shall receive marketing information
at Vodafone's discretion. Customer is hereby being made aware
that s/he may opt out of receiving any form of marketing information
at any time by contacting Vodafone Customer Service. Authentication
of account ownership is required for this request to be processed.
- Membership and any related benefits and advantages ensuing now or
in the future through the Network Registration Form and/or the Vodafone
VIP Club Application Form are valid for active connections only.
- Customer can only submit one form per mobile number (MSISDN) and
therefore benefits are only due once per mobile number (MSISDN).
- The VIP Club is open to all customers having a residential
address in Malta.
- All customers must provide proof of identification upon request
by Vodafone, for the Vodafone registration form to
be processed.
- Vodafone reserves the right to refuse any registration.
- Vodafone Malta's Privacy Guidelines ensure that customer data is
protected and used in a proper and legitimate manner. Vodafone Malta
will process personal customer data when necessary to action services
or other requests made by the customer, to conduct internal marketing
analysis from time to time and to send direct communication to registered
users regarding latest news and useful information about the company's
products/services and/or activities. As a communication operator,
Vodafone Malta is obliged to comply with current applicable data protection
legislation/regulations and as such must ensure that it meets all
legal requirements there under and in accordance with appropriate
procedures. Vodafone Malta reserves the right to modify its internal
'Data Privacy Policy' from time to time should statutory obligations
so mandate, or should the interest of customer's security so require.
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Standard Terms and Conditions for Vodafone Wi-Fi Services
SUBJECT MATTER OF AGREEMENT
You hereby agree that you shall use the Vodafone Wi-Fi services ("VML
Wi-Fi Services") in Malta as provided by Vodafone Malta Limited
(VML), in accordance with the terms and conditions set forth below:
1 FORMATION OF THE AGREEMENT
1.1 Authorisation: The Agreement on the VML Wi-Fi Service shall be
formed in one of two (2) ways:
1.1.1 If you choose to be billed directly to your Vodafone Malta
account, then you will be sent a password by SMS. For subsequent log-ons
to the -session you will require your Vodafone Malta mobile number
(MSISDN) and the password referred to above. If you lose, delete and/or
misplace the password then you will have to purchase a new session.
1.1.2 If you choose to pay for the service via a debit or credit
card which you are authorised to use, then you will receive a username
and password on the VML Wi-Fi webpage. If you lose, delete and/or
misplace the username and password then you will have to purchase
a new session.
1.2 Running: The session shall run without interruption, until you
either log-out, use up all the credit available or until the stated
time-window for the session in question expires.
1.3 You may choose to login to the VML Wi-Fi Service for numerous
sessions provided that the details submitted are accepted and authorised
as per clause 1.1 above. The session may be used at any of the VML Wi-Fi
hotspots throughout the Maltese territory.
2 SYSTEM AND SERVICE REQUIREMENTS
2.1 In order to use the VML Wi-Fi Service, you will require a pre-configured
Wi-Fi-enabled terminal device (such as a Wi-Fi-enabled laptop, notebook,
or personal digital assistant (PDA)).
3 SCOPE OF SERVICE
3.1 VML Wi-Fi shall provide you with wireless access to the Internet
through the VML Wi-Fi Service which can be accessed by means of various
devices such as a Wi-Fi-enabled laptop, notebook, personal digital assistant
(PDA), or similar terminal device.
3.2 VML Wi-Fi shall provide its Service in accordance with the requirements
of electronic communications, data protection and privacy laws. Any
content provided by third parties is not the subject matter of the VML
Wi-Fi Service and is not covered by this Agreement. VML Wi-Fi shall
not generally monitor or review the content provided by third parties
however it reserves the right to do so upon reasonable justification.
The aforementioned disclaimer also applies with respect to whether the
content contains any harmful software (e.g. viruses) or infringes third
parties’ rights.
3.3 VML Wi-Fi will allow you to pay the fees for the use of the VML
Wi-Fi Service as stated in clause 1.1.1. and 1.1.2. above.
3.3.1 In the event of payment via your Vodafone Malta account, you
will be required to request provisioning from Vodafone Malta by calling
our customer care services on 247 from your Vodafone or go to any
one of our retail outlets. The standard terms and conditions relating
to your Vodafone Malta account shall apply in this case.
3.3.2 In the event of payment via a credit or debit card on the
site itself, this will be done through a secure payment gateway. A
list of the authorised credit and debit cards can be found annexed
hereto below:
All major Credit Cards & the following Debit Cards may
be used for payment in connection with the VML Wi-Fi Service:
- Visa (credit card)
- BOV Cashlink (debit card)
- Mastercard (credit card)
- BOV Cashlink International (debit card)
- BOV Club Card (debit card)
- BOV Visa Gold (credit card)
- BOV Visa Platinum Gold (credit card)
- APS Premier Card (debit card)
The following Credit Cards & Debit Cards are NOT accepted
for payment in connection with the VML Wi-Fi Service:
- JCB (credit card)
- American Express (credit card)
- Maestro (credit card)
- BOV Visa Electron (credit card)
- BOV Cashlink Electron (debit card)
4. AVAILABILITY
4.1 The VML Wi-Fi Service is provided on a monthly basis at 98% availability
rate. Any disturbances or down-time, which are experienced by the wireless
network operator or your content provider or other third parties with
whom you engage during the use of such Service, will not be attributed
to VML Wi-Fi disturbance or down-time periods.
4.2 Disruptions within the VML Wi-Fi may arise as a result of a force
majeure event, such as strikes, changes to the physical layout in which
the service is deployed which are beyond VML’s control, lockouts
and regulatory orders as well as technical changes to the VML Wi-Fi
equipment or as a result of other measures that become necessary for
the proper and improved operation of VML Wi-Fi Service. Furthermore
downtime may also occur as a result of technical breakdowns and faults
to the VML Wi-Fi system. VML Wi-Fi shall undertake all reasonable efforts
to eliminate such disruptions, interruptions and downtime within a reasonable
time.
5. CUSTOMER’S DUTIES
5.1 You are strongly advised to regularly back-up and save the data
in order to reduce the risk of any data loss.
5.2 You furthermore agree not to use the access to, or the VML Wi-Fi
Service itself, to distribute or download unlawful or immoral information
from the Internet or to otherwise misuse the Services, and specifically
agree to ensure that it complies with all legal requirements, including
the provisions concerning the protection of youth as well as any national
and international copyright laws:
· not to download or permit to be downloaded any harassing, defamatory,
intrusive, improper, threatening, harmful, impermissible or otherwise
unlawful or immoral content onto the VML Wi-Fi servers, including the
WWW server, the share anonymous FTP-Server (File Transfer Protocol)
and the email server, or to otherwise make reference to such content;
- not to provide or otherwise refer to any content, which would damage
the reputation of VML Wi-Fi;
- not to offer, transfer, or otherwise promote the transfer of, any
viruses, "Trojan Horses", "junk mail", "spam"
or any unsolicited electronic mass mailings;
- not to use any installations or perform any applications, which
lead to or could lead to the disruption or change in the physical
or logical structure of the VML Wi-Fi server, the VML Wi-Fi network;
- and to transmit VML Wi-Fi data using ONLY the current standards
of the TCP/IP protocol family.
6. CUSTOMER’S INDEMNITY FOR VML Wi-Fi LIABILITY
6.1 You agree to indemnify VML Wi-Fi with respect to any and all third
party claims that are caused by you in breach of your duties stipulated
under clause 5.2. above.
6.2 You are fully responsible for any of your content or the content
of third parties that you access and process, and which is available
on the Internet, vis-à-vis VML Wi-Fi. In this respect, you agree
to indemnify VML Wi-Fi with respect to any and all third party claims.
6.3 If you breach the duties set forth in clause 5.2, VML Wi-Fi will
have the right to take any action necessary to eliminate the abuse.
VML Wi-Fi is specifically authorised to revoke your access rights to
the Wi-Fi services (with immediate effect) and/or to delete from its
servers and systems the content and data which are the basis for the
breach. If you caused the breach as a result of your culpable conduct,
you will be liable to VML Wi-Fi for compensatory damages.
7. USE OF DATA, EVIDENCE OF THE ACCURACY OF PAYMENT
7.1 VML Wi-Fi shall, for a period of 6 months following the payment
transaction, save your connection data to the VML Wi-Fi for purposes
of evidencing the accuracy of the payment effected.
02 September 2005
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- Vodafone World is Vodafone’s newly introduced default tariff for all its customers whilst Roaming, except for those who currently make use of Vodafone Passport.
- Vodafone Malta Limited (Vodafone) customers will automatically be subscribed and benefit from the Vodafone World Roaming tariff (hereinafter referred to as the ‘Tariff’) from its commencement date as per 2 below.
- This Tariff commences on Sunday 1st April 2007.
- This Tariff is available to all prepaid and postpaid Vodafone customers on all tariff plans.
- Prepaid customers are automatically switched onto this Tariff upon commencement thereof.
- Postpaid customers’ subscription to Vodafone Passport remains in force unless they choose to opt out from the Vodafone Passport tariff and start using this Tariff. Shifting to this Tariff is free of charge.
- Postpaid customers on the Vodafone Passport tariff will still be charged in accordance with the Vodafone World Tariff whilst Roaming on networks which are not covered by the Vodafone Passport tariff.
- This Tariff is applicable to all voice calls made or received outside Malta and to all text messages sent from outside of Malta (hereinafter referred to as ‘Roaming’).
- This Tariff applies to all calls made or received outside Malta (hereinafter referred to as the ‘Eligible Calls’), excluding premium rate and calls made using Vodafone Passport.
- All customers are advised to visit our website, call Customer Care on 247 or visit our retail outlets, to learn about the new charges applicable under this Tariff and for the latest information regarding this same Tariff.
- All Eligible Calls made or received by customers are charged in sixty (60) second increments with a minimum call charge equivalent to one (1) minute.
- All call charges remain unchanged whenever the Eligible Calls are made or received whether during peak time or during off peak time.
- SMS, MMS, WAP and Internet APN data Roaming charges are network specific and are susceptible to exchange rate variations and therefore may change from time to time.
- All charges deriving from this Tariff include VAT unless otherwise stated.
- Vodafone hereby informs its customers that it cannot guarantee access to or coverage over the network of any foreign operator
- Vodafone shall issue a list of countries, and the zones and charges in relation to them, as well as the particular network considered a Vodafone Preferred Network in relation to this Tariff. This information may be subject to change from time to time. Customers are therefore advised to check about charging prior to travelling and using their handsets whilst Roaming.
- Customers may send an SMS on 50915791 with the name of the country being visited as follows ‘from [insert name of country]’, which SMS is free of charge if sent from Malta so as to obtain information regarding the Roaming charges in the country they will be visiting. Customers will then receive a reply SMS with the Roaming charges for the preferred and non-preferred networks in the country being visited.
- All other services shall be charged as per existing tariff plan.
- If Vodafone decides to terminate this Tariff, all customers on this Tariff shall be automatically shifted onto another tariff plan.
- Vodafone general prepaid and postpaid terms and conditions and any other relevant Vodafone terms and conditions shall apply.
- Vodafone reserves the right to stop, suspend, amend or otherwise alter this Tariff and these terms and conditions at any time
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All Vodafone services are subject to our fair use policy. If,
in the reasonable opinion of Vodafone, your use is excessive, we may ask
you to moderate your usage. If after we have informed you to moderate your
usage, you fail to do so, we reserve the right to charge you for the excessive
element of your usage at your price plan's standard rate or to suspend or
terminate your service in accordance with your airtime contract. Furthermore,
Vodafone reserves its right to suspend or terminate your service if you abuse
of the service and/or use it in a way for which it is not intended.
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