Going Abroad

Take your 4G speeds
with you to 120 countries

Only with Vodafone

Speed matters everywhere.
Take your 4G speeds with you to 120 countries. Only with Vodafone.
Use our superfast 4G network when you travel. With 4G roaming enabled in 120 countries, that’s more than three times as many as our nearest competitor in Malta*

Speed matters everywhere.
Use our superfast 4G network when you travel. With 4G roaming enabled in 120 countries, that’s more than three times as many as our nearest competitor in Malta*

Things you need to know before going abroad…

  • Roaming in EU countries from June 2017

    As from June 2017, you are able to use your mobile plan while roaming in the EU just like you would if you were in Malta, at no extra cost.

    The Roam Like At Home upgrades will be automatically added and enabled by default to any one of our roaming enabled tariffs.

    How does this change affect me?

    When you travel abroad and use your mobile phone to call, text or browse the internet, you are roaming. Simply put, the concept of Roam Like at Home means that if you are travelling abroad in any of the EU countries, you will be able to use your phone as though you are still in Malta. However, there are some specifics to keep in mind which shall be explained further.

    When it comes to bundles, the volume of SMS, any-net minutes and internet you have available towards any local network before leaving Malta will also be available when you land in an EU country.

    It is important to note that “on-net” (i.e. Vodafone to Vodafone only) calls/SMS bundles, discounts and free options are not applicable in Europe as these were specifically developed to be used locally on Vodafone Malta’s own infrastructure.

    The European Commission’s ‘fair use policy’ makes reference to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta. If you exceed your local tariff allocations of calls, SMS and mobile internet when roaming in EU countries, you will be charged as though you are still in Malta. This means that the out of bundle rates you have locally, will be applied in EU countries.

    In the event that you have no bundle allocation and top-up as you go, you will be charged the same rates as in Malta.

    In which European countries can I Roam Like at Home?

    In the following 36 countries:

    Austria Belgium Bulgaria Croatia
    Cyprus Czech Republic Denmark Estonia
    Faroe Islands Finland France Germany
    Gibraltar Greece Hungary Iceland
    Ireland Isle of Man Italy Jersey
    Latvia Liechtenstein Lithuania Luxembourg
    Monaco Norway Poland Portugal
    Romania Slovenia Slovakia Spain
    Sweden Switzerland The Netherlands United Kingdom

     

    Do I have to worry on which operator the person I am calling is on, or whether it is a fixed or mobile?

    No, there is no difference if you are calling a different operator or if they are a fixed or mobile line.

    Can I buy a SIM card in different Member States?

    Yes, you can. However, it is important to note that the general rule is that if you spend more time in Malta and use your mobile more in Malta than in the EU, you cannot benefit from the Roaming ’17 changes. This is in line with the Fair Use Policy

    Conditions for fair use

    The Fair Use Policy (FUP) Vodafone is based on guidelines from the European Commission to prevent unreasonable use abroad. "Roam-like-at-Home 'is not intended to unreasonably (permanent) use abroad. This is why the European Commission precautions established for mobile operators to prevent unreasonable use. The Fair Use Policy (conditions for fair use) is part of our Terms of Service.

    What is unreasonable use?

    If there is unreasonable consumption and if you spend more than four months in the EU outside of Malta, Vodafone sends you a message requesting to change your (roaming) behaviour or provide further information.

    If your behaviour has not changed after 14 days you will be charged a surcharge for abusive and anomalous usage while roaming.

    The ‘fair use policy’ also applies to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta.

  • Before you leave

    Before going abroad, we recommend that you:

    • - Check that you are getting the best value rates when travelling abroad by being on one of our RED Plans
    • - Make sure you take note of our useful phone numbers

     

    How do I know if my phone (calls, SMS, internet) can be used abroad?

    Most phones have roaming automatically set up (unless you are on a local only tariff plan). However, to make sure your phone is roaming enabled, kindly visit our store at the Malta International Airport before your departure so that one of our store advisors can guide you accordingly

  • Once you have arrived in your visiting country you'll receive a Welcome SMS from us. This SMS will inform you about the rates of calls, SMS & internet usage applicable on the network you have connected with.

    What do I need to do to use my phone when I am abroad?

    Your phone will automatically select the Vodafone preferred network to benefit from the best Vodafone roaming rates.

    If this doesn't happen, you can manually search for a network by following these instructions:

    • - Go to the Settings menu on your phone
    • - Go on Connections
    • - Choose More Networks
    • - Choose Mobile Networks
    • - Go to Network operators
    • - Select Search networks and Pick a Network

     

    How can I ensure that I’m connected to Vodafone’s preferred roaming network if I am travelling near bordering countries?

    If you are roaming abroad and are travelling near a border area, your device may lose coverage with your operator and try to connect automatically to the nearest foreign network. To avoid connecting to a foreign operator and incurring extra costs (if outside EU countries), we recommend that you manually configure the mobile network of your device, by selecting the Vodafone network in your phone settings.

    I cannot use my phone while abroad, what could the problem be?

    The reasons may be:

    • - The automatic network-search function on your mobile phone might not be set so you might need to manually search for a network. Kindly refer to question 2 for guidance on how to set up Network search. Coverage in your area might be weak. You may manually select another network, if available.

     

    How do I make calls when I am abroad?

    To make calls to Malta from the visited country, dial the international code +356 and the number you would like to contact. To make calls to a phone number in the visited country or any other foreign country, simply add the country’s international prefix to the number that you wish to contact.

    > See the International prefixes from here

  • Useful phone numbers
    What I need What should I do
    Vodafone Support Call +356 9999 9247
    Voicemail Call +356 9990 9909 from your phone and follow the instructions
    Lost / Stolen Phone Report it to our customer service representatives immediately on +356 9999 9247

     

    How do I receive calls when I am abroad?

    When you are abroad, anyone wanting to call you may dial your Vodafone mobile number without the international prefix. Callers from other foreign countries, including the one you are visiting will be able to contact you by dialling your mobile number including the Maltese international prefix, which is +356, as they would normally do.

    How are calls charged when I use my phone abroad?

    If you are roaming within the EU, you will not be charged for any incoming calls, but you are charged for any out-of-bundle outgoing calls as though you are still in Malta.

    If you are roaming outside the EU, incoming calls, as well as outgoing calls, are charged at the full roaming call cost from Malta to the country where you are staying. This is not applicable if you have Rest of World traveller active.

  • Using your phone at sea

    How can I use my phone while at sea?

    With Vodafone, you can use your phone whilst travelling on the below vessels and in the specified territories. You can use your phone to call or receive calls and send or receive SMS. Service applies to both Prepaid and Pay Monthly clients.

    Vodafone Malta Maritime Roaming

    The Maritime coverage is available on the listed vessels:
    Company Name Vassel Name
    Tirrenia Navigazione Amsicora, Athara, Dimonios, Bithia, Bonaria, Florio, Nuraghes, Rubattino, Sharden
    Grimaldi Lines Bretagne, Mont St-Michel, Normandie
    Brittany Ferries Bretagne, Mont St-Michel, Normandie
    Costa Cruises Costa Atlantica, Costa Classica, Costa Deliziosa, Costa Favolosa, Costa Luminosa, Costa Magica, Costa Mediterranea, Costa Pacifica, Costa Serena, Costa Victoria
    Superfast Ferries Superfast I, Superfast XI, Superfast XII, Superfast II
    Grandi Navi Veloci Suprema, Splendid, Superba, Majestic, Florencia, Excellent, excelsior, Fantastic
    Finnlines Finnclipper, Finneagle, Finnfellow, Finnlady, Finnmaid, Finnpartner, Finnsailor, Finnstar, Finntrader, Nordlink
    MSC Cruises MSC Armonia, MSC Divina, MSC Lirica, MSC Magnifica, MSC Musica, MSC Opera, MSC Orchestra, MSC Poesia, MSC Preziosa, MSC Sinfonia, MSC Splendida
    SNAV Collegamenti Marittimi SNAV Lazio, SNAV Sardegna, SNAV Toscana
    Unity Line Unity Polonia, Unity Skania,
    Naviera ARMAS Volcan del Teide
    Saipen_Skybridge Funchal
    Balearia Martin I Soler
    Moby Moby Aki, Moby Corse, Moby Drea, Moby Tommy, Moby Wonder
    Minoan Lines Cruise Europa
    SNCM Danielle Casanova, Mediterranee
    PortusCale_Skybridge FDS2

    How much does it cost?

    Calling any Destination €2.36/min (charged on a 60 second basis)
    Receiving Calls €2.36/min (charged on a 60 second basis)
    Outgoing SMS €0.35 each
    Incoming SMS Free of Charge

    AT&T Maritime Roaming

    Please visit http://www.wmsatsea.com/ships-in-service.html for ships and itineraries.

    How much does it cost?

    Calling EU Countries €3.26/min (charged on a 60 second basis)
    Calling Other Countries €3.50/min (charged on a 60 second basis)
    Receiving Calls €2.80/min (charged on a 60 second basis)
    Outgoing SMS €0.45 each
    Incoming SMS Free of Charge
    Using Data on Your Mobile €15/MB (charged per 50KB)

    Can I use Roam Like At Home on ships within the EU?

    As long as you are directly connected to a terrestrial mobile network (e.g. on rivers, lakes or along the coast) yes, otherwise your phone may connect to a satellite network, which is not covered by the Roam Like At Home services.

  • Using your phone on a plane

    How can I use my phone while on an airplane?

    Vodafone connects you from everywhere! With Vodafone, you can use your phone also whilst travelling on a plane that has the below network available. Please make sure that you follow the flight attendants' instructions on when you can use the phone during flight.

    Network Making a call to All the world Receiving a call SMS MMS Data
    OnAir €2.25/ min €1.10/ min €1.00 N/A €15/MB
    AeroMobile €3.25/min €2.80/ mino N/A €15/MB
    All outgoing and incoming calls are charged per 60 seconds

     

  • hide show Click here to view full list of 4G enabled countries content
    • ALBANIA
    • ALGERIA
    • ANDORRA
    • ANTIGUA AND BARBUDA
    • ARGENTINA
    • ARMENIA
    • ARUBA
    • AUSTRALIA
    • AUSTRIA
    • AZERBAIJAN
    • BAHAMAS
    • BAHRAIN
    • BARBADOS
    • BELGIUM
    • BERMUDA
    • BOLIVIA
    • BRAZIL
    • BRUNEI
    • BULGARIA
    • CAMBODIA
    • CAMEROON
    • CANADA
    • CAYMAN ISLANDS
    • CHAD
    • CHILE
    • CHINA
    • COLOMBIA
    • COSTA RICA
    • COTE D'IVOIRE
    • CROATIA
    • CYPRUS
    • CZECH REPUBLIC
    • DENMARK
    • DOMINICAN REPUBLIC
    • EGYPT
    • ESTONIA
    • FAROE ISLANDS
    • FIJI
    • FINLAND
    • FRANCE
    • GABON
    • GEORGIA
    • GERMANY
    • GREECE
    • GUERNSEY
    • HONDURAS
    • HONG KONG
    • HUNGARY
    • ICELAND
    • INDIA
    • INDONESIA
    • IRAN
    • IRELAND
    • ISLE OF MAN
    • ISRAEL
    • ITALY
    • JAMAICA
    • JAPAN
    • JERSEY
    • JORDAN
    • KAZAKHSTAN
    • KENYA
    • KOREA, REPUBLIC OF
    • KUWAIT
    • KYRGYZSTAN
    • LATVIA
    • LESOTHO
    • LIECHTENSTEIN
    • LITHUANIA
    • LUXEMBOURG
    • MACAU
    • MACEDONIA
    • MALAYSIA
    • MAURITIUS
    • MEXICO
    • MOLDOVA
    • MONACO
    • MONGOLIA
    • MONTENEGRO
    • MOROCCO
    • MYANMAR
    • NEPAL
    • NETHERLANDS
    • NEW ZEALAND
    • NICARAGUA
    • NORWAY
    • OMAN
    • PALESTINE
    • PERU
    • POLAND
    • PORTUGAL
    • PUERTO RICO
    • QATAR
    • ROMANIA
    • RUSSIA
    • SAUDI ARABIA
    • SERBIA
    • SINGAPORE
    • SLOVAKIA
    • SLOVENIA
    • SOUTH AFRICA
    • SPAIN
    • SRI LANKA
    • SWEDEN
    • SWITZERLAND
    • TAIWAN
    • TAJIKISTAN
    • TANZANIA
    • THAILAND
    • TUNISIA
    • TURKEY
    • TURKS AND CAICOS ISLANDS
    • UNITED ARAB EMIRATES
    • UNITED KINGDOM
    • UNITED STATES
    • URUGUAY
    • UZBEKISTAN
    • VIETNAM
    • VIRGIN ISLANDS (BRITISH)
    • VIRGIN ISLANDS (U.S.)