Version 6 Last updated: 24 th May 2018
In this policy, we explain how we collect, use, share and protect your personal information when you use our products, services and our website or app.
Our registered office is Level 6, SkyParks Business Centre, Luqa, LQA4000. We are registered in Malta under company number C10865.
Our main switchboard is 35699999247 or you can email us at email@example.com.
Please write to:
Vodafone is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.
We have set out our core Privacy Commitments ( http://www.vodafone.com/content/index/about/privacy.html) in our Privacy Centre. We aim to put these commitments at the heart of everything we do.
The personal information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, and how you have interacted with Vodafone even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.
We also collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.
We will use your personal information for the following purpose
Vodafone uses personal data such as your name, email address, password, mobile phone number and call records in order to do this. Vodafone creates aggregated and statistical management reports from this information that do not identify you individually. Vodafone may also take this personal data and anonymise it so that more in-depth analysis of our roaming services can be undertaken. This helps Vodafone to develop its roaming services for customers without identifying users in an individual way.
We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are a mathematically driven analysis techniques where large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodafone we take governance of big data analytics seriously. Our data scientists are required to sign up to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We have strict rules ensuring that personal information is anonymised or de-identified at the appropriate stage in the process.
We use our analytics to:
We do not use analytics for automated decision-making (that is, decision making with no human involvement) which would produce legal effects or other similar significant impacts on you.
We will sometimes need to profile you, for credit, fraud and security purposes.
The information that you provide upon subscribing to a product or service with us will be used for the following purposes:
Where applicable, we share information about you with:
We, and other organisations, may also access and use any information recorded by fraud-prevention agencies from other countries.
If we’re reorganised or sold to another organisation we will provide your information to that organisation.
Where you’ve purchased Vodafone products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them.
If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.
We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services. We provide this information to third parties (for example, to content providers and advertisers) but any such third party reporting shall not include information which may identify an individual customer. Also see in How we use your personal information section on this policy under the heading of Advertising online.
If you have given consent, from time to time, we may contact you on behalf of any of our third party partner companies. We do not share your personal information with these companies for this purpose. Such third party partner companies may include any commercial and non-commercial organisations for example philanthropic associations, wholesalers and retailers, entertainment, health services, transportation industry, hospitality and restaurateurs, aviation, communication and information technology industry, real estate agencies, financial and insurance companies.
From time to time, with your permission, we may use third party social media platforms to validate users’ identification such as date of birth. We may also use third party social media, communication including automated customer service channels and platforms.
We will not share customer personal data that we hold with these platforms for this process however as these third party’s terms and conditions and privacy and cookies policies will separately apply to how they use your personal information which may include commercial purposes – please read them carefully before sharing your personal data.
Where you buy a third-party product or service through your Vodafone account (such as a mobile application), the contract for it is with the party selling that product or service. Vodafone is only charging the amount directly to your bill as part of its arrangements with the seller. As part of this, you’re agreeing that Vodafone may pass certain personal information to the seller to complete your purchase with them.
The seller’s terms and conditions and privacy and cookies policies will apply to how it uses your personal information – please read them carefully
We may need to transfer your personal information to other Vodafone Group companies (for more information go to http://www.vodafone.com/content/index/about/where.html ) or service providers in countries outside the European Economic Area (EEA). The EEA consists of countries in the European Union, Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent laws when it comes to data protection and privacy. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the EEA, if you use our services and products while visiting countries outside this area or if we make use of providers who provide Vodafone with a service which requires personal information
If Vodafone sends your personal information to a country that is not in the EEA, we will make sure that your personal information is properly protected. We will always ensure that there is a proper legal agreement or mechanism that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards then we will ask the third party to enter into a legal agreement or mechanism that reflects those standards.
We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need to.
We’re required by law to keep certain personal information about how you use our services for 12 months. Some account information will be held for 5 years from your end of your contract or last transaction, whereas some personal information may be legally required for accounting purposes to be held for 10 years from the end of your contract or last transaction with us.
We’ll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodafone services during this time if you haven’t opted out of receiving marketing communications from us.
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
You have the right to have personal information held about you corrected if it is not accurate. If what we hold on you needs updating, or you think it may be inaccurate, please fill out the online form here and email or post it to the address on the form. Alternatively, you can contact our Customer Services ( https://www.vodafone.com.mt/contact-us) team.
You have the right to make a request for a copy of the personal data that Vodafone holds about you. To make this request as an individual or an authorised 3rd party, please fill out the online form here and email or post it to the address on the form. Alternatively, you can contact the Customer Services ( https://www.vodafone.com.mt/contact-us ) team.
You have the right to be able to take with you your data you provided to us in certain circumstances. For example, Vodafone ensures that you can take your data with you by allowing you to download your monthly bills, at the click of a button, in a format of your choice. In order to do this, log in to My Vodafone ( https://www.vodafone.com.mt/myVodafone-notlogged ) and go to your billing area. If the information you require is not available via My Vodafone please fill out the online form here email or post it to the address on the form. Alternatively, you can contact the Customer Services( https://www.vodafone.com.mt/contact-us ) team.
You have the right, in certain circumstances, to object to Vodafone processing your personal information.
To opt out of Marketing messages:
If you no longer want to receive marketing messages from Vodafone, you can select to opt out of all marketing communications or only selected methods (email, SMS, phone call or post or survey).
There are various ways to opt out:
Opting out of marketing messages does not mean that you will stop receiving service-related messages.
To opt out of receiving marketing communications from other Vodafone Group companies, just contact them directly.
In some cases, you may receive marketing from Vodafone, even if you’re not a customer or never had contact with Vodafone. This is a result of third-party marketing lists which Vodafone may acquire from time to time. If you’ve registered to opt out of such marketing, you shouldn’t receive such communications. If you do, we ask that you let us know immediately.
To manage Cookies and understand more about what they are:
To object to other processing where we rely on our legitimate interests:
Please fill in the here below form and press send so we can look into it and get back to you within 30 calendar days from receipt of objection. Alternatively, you can contact the Customer Services (https://www.vodafone.com.mt/contact-us) team.
In case you wish to object Vodafone processing your personal data for legitimate business purpose, you can fill in the following provided spaces
How to lodge a complaint
If you want to contact us about any of your rights or should you wish to complain about how we use your personal information, contact our Customer Servicesteam ( https://www.vodafone.com.mt/contact-us), fill out the Individual Rights Request form here and email or post it to the address on the form.
Alternatively, you can email our Privacy team directly on firstname.lastname@example.org. We’ll do our best to help but if you’re still unhappy, you can contact the IDPC – their details are at https://idpc.org.mt/en/Pages/Home.aspx
If you feel that the personal data we hold on you is inaccurate or believe we shouldn’t be processing your data, please fill out the Individual Rights Request form here and email or post it to the address on the form or contact our Customer Services( https://www.vodafone.com.mt/contact-us ) team to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.
Vodafone strives to only process and retain your personal data for as long as we need to which is in accordance with the law, our retention periods and your restriction rights. In certain circumstances you have the right to request that we erase your personal data that we hold. If you feel that we are unlawfully retaining your data longer than we need, it is worth first checking that your contract with Vodafone has been terminated which you can do with Customer Services ( https://www.vodafone.com.mt/contact-us) team. If your contract with Vodafone has been terminated, we may still have lawful grounds to process your personal data (for more information on retention periods see How Long We Keep Your Personal Information for ) or to make a request, fill out the Individual Rights Request form here and email or post it to the address on the form.
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This privacy statement explains the information collected as part of Vodafone Future Jobs Finder and how it is used. We take the privacy of our users very seriously. We ask that you read this privacy statement (‘Statement’) carefully as it contains important information about how we will use your personal data.
Global Privacy Team – Group Legal Vodafone Group Services Limited Vodafone House The Connection Newbury RG14 2FN England
Your national Data Protection Authority is: The Information Commissioner’s Office Water Lane, Wycliffe House Wilmslow - Cheshire SK9 5AF Tel. +44 1625 545 745 e-mail: email@example.com Website: https://ico.org.uk
Using Future Jobs Finder as a "guest" You can use Future Jobs Finder either as a guest or by creating an account after you have taken a quiz. If you don’t chose to create an account, we collect only limited data (your responses associated to a unique ID) and once you’ve ended your session by closing the browser, this data is deleted and is not retained. Alternatively, if you create an account after taking a quiz, the results will be stored on your account.
The data we collect We collect the following types of information as part of the Vodafone Future Jobs Finder service:
What we do with your data We process your personal data to provide you with the Vodafone Future Jobs Finder service, which is the facilitation and successful delivery of our personality assessment and job recommendation service. Because of this, we rely on the performance of this service as our lawful basis to process your data. Therefore, if you do not wish for your data to be processed according to this Statement, we would not be able to provide you with this service.
The Vodafone Future Jobs Finder service involves:
How long we store your data Your personal data will be stored for as long as you choose to continually use this service, or for a period of 12 months after inactivity. We store your data for this period, in case you choose to revisit the service. If you wish to erase your personal data at any point before this, this option is available to you in your account settings.
Your rights You have a number of rights you can exercise over your personal data. To discuss these in more detail or to exercise them, please contact us via the details provided in the “Who we are” section at the top of this Statement.
Our cookies don't hold personal information such as your name or bank details. Cookies let us find information once you're logged in or help link your browsing information to you and your personal information when you choose to register for a service or newsletter.
To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we're always monitoring and improving how we protect it.
We've put our cookies into the following categories, to make it easier for you to understand why we need them:
In addition to this, sometimes other Vodafone Group companies will add a cookie to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section of this page.
To make a purchase online or sign up to services like My Vodafone which gives you access to your Vodafone account, you must have cookies enabled on your internet browser. The more popular browsers are:
If you choose not to enable cookies, you’ll still be able to browse our website and app but you won’t be able to buy online.
First party cookies originate from the same domain as the website or app you’re currently visiting (in this case, www.vodafone.com.mt).
Third party cookies originate from a domain that’s different to the website or app being visited. For example, when you visit our website or app, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.
So, when you 'Like' or 'Tweet' a phone from our website or app or visit our Facebook page, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.
Affiliates of the Vodafone Group with a different domain name may also place cookies on our website and app, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. If we use Affiliates, details of any affiliates – and how to opt-out – are included in the table.
Third parties that may put cookies on our website are:
Microsoft Internet Explorer 11
Safari on OX X
If you'd like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser's respective page where you can manage your cookies and site data:
If you change your cookie settings in your browser, your experience with us won't be tracked. Information on controlling and deleting cookies is also available at http://allaboutcookies.org
You can view and manage your contact preferences and control how Vodafone uses your information to create offers tailored for you. There are various ways you can manage these: