Roaming FAQs

Things you need to know before going abroad…

  • Before you leave

    What do I need to do to use my phone before I go abroad?

    Before going abroad, we recommend that you:

    • - Contact our Dedicated Business Support on +356 9991 6230 to make sure your tariff plan is roaming enabled
    • - Check that you are getting the best value rates when travelling abroad by being on one of our RED Business Plans
    • - Make sure you take note of our useful phone numbers

     

    How do I know if my phone (calls, SMS, internet) can be used abroad?

    Most phones have roaming automatically set up (unless you are on a local only tariff plan). However, to make sure your phone is roaming enabled, kindly visit our store at the Malta International Airport before your departure so that one of our store advisors can guide you accordingly.

  • Once you have arrived in your visiting country, you'll receive a Welcome SMS from us. This SMS will inform you about the rates of calls, SMS & mobile internet usage applicable on the network you have connected with. For more information about roaming rates visit www.vodafone.com.mt/goingabroad-b

    What do I need to do to use my phone when I am abroad?

    Your phone will automatically select the Vodafone preferred network to benefit from the best Vodafone roaming rates. If this doesn't happen, you can manually search for a network by following these instructions:

    • - Go to the Settings menu on your phone
    • - Go on Connections
    • - Choose More Networks
    • - Choose Mobile Networks
    • - Go to Network operators
    • - Select Search networks and Pick a Network

     

    How can I ensure that I’m connected to Vodafone’s preferred roaming network if I am travelling near bordering countries?

    If you are roaming abroad and are travelling near a border area, your device may lose coverage with your operator and try to connect automatically to the nearest foreign network. To avoid connecting to a foreign operator and incurring extra costs (if outside EU countries), we recommend that you manually configure the mobile network of your device, by selecting the Vodafone network in your phone settings.

    I cannot use my phone while abroad, what could the problem be?

    The reasons may be:

    • - The automatic network-search function on your mobile phone might not be set, so you might need to manually search for a network. Kindly refer to question 2 for guidance on how to set up network search. Coverage in your area might be weak. You may manually select another network, if available.

     

    How do I make calls when I am abroad?

    To make calls to Malta from the visited country, dial the international code +356 and the number you would like to contact. To make calls to a phone number in the visited country or any other foreign country, simply add the country’s international prefix to the number that you wish to contact.

    > See the International prefixes from here

  • Useful phone numbers
    What I need What should I do
    Vodafone Dedicated Business Support Call +356 9991 6230
    Voicemail Call +356 9990 9909 from your phone and follow the instructions
    Lost / Stolen Phone Inform our Dedicated Business Support immediately on +356 9991 6230

     

    How do I receive calls when I am abroad?

    When you are abroad, anyone wanting to call you may dial your Vodafone mobile number without the international prefix. Callers from other foreign countries, including the one you are visiting will be able to contact you by dialling your mobile number including the Maltese international prefix, which is +356, as they would normally do.

    How are calls charged when I use my phone abroad?

    If you are roaming within the EU, you will not be charged for any incoming calls, but you are charged for any out-of-bundle outgoing calls as though you are still in Malta.
    If you are roaming outside the EU, incoming calls, as well as outgoing calls, are charged at the full roaming call cost from Malta to the country where you are staying. This is not applicable if you have Rest of World traveller active.

  • Using your phone at sea

    How can I use my phone while at sea?

    With Vodafone, you can use your phone whilst travelling on the below vessels and in the specified territories. You can use your phone to call or receive calls and send or receive SMS. Service applies to both Prepaid and Pay Monthly clients.

    Vodafone Malta Maritime Roaming

    The Maritime coverage is available on the listed vessels:

    Company Name Vassel Name
    Tirrenia Navigazione Amsicora, Athara, Dimonios, Bithia, Bonaria, Florio, Nuraghes, Rubattino, Sharden
    Grimaldi Lines Bretagne, Mont St-Michel, Normandie
    Brittany Ferries Bretagne, Mont St-Michel, Normandie
    Costa Cruises Costa Atlantica, Costa Classica, Costa Deliziosa, Costa Favolosa, Costa Luminosa, Costa Magica, Costa Mediterranea, Costa Pacifica, Costa Serena, Costa Victoria
    Superfast Ferries Superfast I, Superfast XI, Superfast XII, Superfast II
    Grandi Navi Veloci Suprema, Splendid, Superba, Majestic, Florencia, Excellent, excelsior, Fantastic
    Finnlines Finnclipper, Finneagle, Finnfellow, Finnlady, Finnmaid, Finnpartner, Finnsailor, Finnstar, Finntrader, Nordlink
    MSC Cruises MSC Armonia, MSC Divina, MSC Lirica, MSC Magnifica, MSC Musica, MSC Opera, MSC Orchestra, MSC Poesia, MSC Preziosa, MSC Sinfonia, MSC Splendida
    SNAV Collegamenti Marittimi SNAV Lazio, SNAV Sardegna, SNAV Toscana
    Unity Line Unity Polonia, Unity Skania,
    Naviera ARMAS Volcan del Teide
    Saipen_Skybridge Funchal
    Balearia Martin I Soler
    Moby Moby Aki, Moby Corse, Moby Drea, Moby Tommy, Moby Wonder
    Minoan Lines Cruise Europa
    SNCM Danielle Casanova, Mediterranee
    PortusCale_Skybridge FDS2

    How much does it cost?

    Calling any Destination €2.36/min (charged on a 60 second basis)
    Receiving Calls €2.36/min (charged on a 60 second basis)
    Outgoing SMS €0.35 each
    Incoming SMS Free of Charge

    AT&T Maritime Roaming

    Please visit http://www.wmsatsea.com/ships-in-service.html for ships and itineraries.

    How much does it cost?

    Calling EU Countries €3.26/min (charged on a 60 second basis)
    Calling Other Countries €3.50/min (charged on a 60 second basis)
    Receiving Calls €2.80/min (charged on a 60 second basis)
    Outgoing SMS €0.45 each
    Incoming SMS Free of Charge
    Using Data on Your Mobile €15/MB (charged per 50KB)

    Can I use Roam Like At Home on ships within the EU?

    As long as you are directly connected to a terrestrial mobile network (e.g. on rivers, lakes or along the coast) yes, otherwise your phone may connect to a satellite network, which is not covered by the Roam Like At Home services.

  • Using your phone on a plane

    How can I use my phone while on an airplane?

    Vodafone connects you from everywhere! With Vodafone, you can use your phone also whilst travelling on a plane that has the below network available. Please make sure that you follow the flight attendants' instructions on when you can use the phone during flight.

    Network Make a call to all the world Receiving a call Data SMS
    NORAM €6.50 per min €3.00 per min €15.00 per MB €0.45
    CHEOA €6.50 per min €3.00 per min €15.00 per MB €0.44

     

  • Roaming in EU countries from June 2017

    As from June 2017, you are able to use your mobile plan while roaming in the EU just like you would if you were in Malta, at no extra cost.

    What is Roam Like At Home?

    Roam Like At Home is the elimination of all roaming charges when roaming in the EU.
    This means that if you are travelling in any EU country the tariff allocations of calls, SMS and mobile internet that you have in Malta will become available to when in Malta and EU countries.
    Example: If you have unlimited calls and SMS then you will have unlimited calls and SMS in all EU countries including Malta.
    If you exceed your local tariff allocations of calls, SMS and mobile internet when roaming in EU countries, you will be charged as though you are still in Malta. This means that the out of bundle rates you have locally, will be applied in EU countries.
    It is important to note that calls/SMS bundles which are Vodafone to Vodafone only, are not part of the Roaming ’17 Change, meaning they cannot be used when roaming in EU.

    In which European countries can I Roam Like at Home?

    In the following 34 countries:

    • - Austria
    • - Belgium
    • - Bulgaria
    • - Croatia
    • - Cyprus
    • - Czech Republic
    • - Denmark
    • - Estonia
    • - Faroe Islands
    • - Finland
    • - France
    • - Germany
    • - Greece
    • - Hungary
    • - Iceland
    • - Ireland
    • - Isle of Man
    • - Italy
    • - Jersey
    • - Latvia
    • - Liechtenstein
    • - Lithuania
    • - Luxembourg
    • - Monaco
    • - Norway
    • - Poland
    • - Portugal
    • - Romania
    • - Slovenia
    • - Slovakia
    • - Spain
    • - Sweden
    • - Switzerland
    • - The Netherlands
    • - United Kingdom

     

    Does Roam Like At Home also cover the calls I make from home to international lines?

    No, calling from home is not roaming. The Roam Like At Home covers communications (calls, SMS and internet) made when travelling in EU countries. The prices of calls from home to a foreign country, including in the EU, can be found here: https://www.vodafone.com.mt/rates-by-country.

    What about travelling outside the EU?

    Outside, customers can continue to use our existing Rest of World Traveller, which is a generous daily bundle of calls, SMS and internet on your mobile only when you use your phone whist abroad.
    For more information on Vodafone Traveller visit vodafone.com.mt/tc-pay-monthly#rest-of-world-vodafone-traveller

    Can I buy a SIM card in different EU Member States?

    Yes, you can. However, it is important to note that the general rule is that if you spend more time in Malta and use your connection more in Malta than in EU countries, you can benefit from the Roaming ’17 changes. This is in-line with the Fair Use Policy

    Conditions for fair use

    The Fair Use Policy (FUP) Vodafone is based on guidelines from the European Commission to prevent unreasonable use abroad. "Roam-like-at-Home 'is not intended to unreasonably (permanently) use abroad. This is why the European Commission has precautions established for mobile operators to prevent unreasonable use. The Fair Use Policy (conditions for fair use) is part of our Terms of Service.

    What is unreasonable use?

    If there is unreasonable consumption and if you spend more than four months in EU outside of Malta, Vodafone sends you a message requesting to change your (roaming) behaviour or provide further information.
    If your behaviour has not changed detectable after 14 days you will be charged a surcharge for abusive and anomalous usage while roaming.
    The ‘fair use policy’ also applies to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta.