Support

Support

What can we help you with?

Here are answers to the top queries we typically encounter.
Can’t find your query? Check out the list of topics below.

  • hide show hide show

    Topping Up

    content content

    You can top up your mobile credit in any of the following ways:

    • Through your Vodafone account on our website or My Vodafone App, by clicking on Top Up
    • Top Up Voucher
    • Bank ATM
    • Mobile SMS Top Up for BOV and HSBC customers
    • Top Up Kiosks
    • Set up Easy Top Up from your Vodafone account on our website

    A 4% Excise tax is deducted automatically from each top up. Your mobile credit will not expire, however you do need to make at least one chargeable usage per 365 days to ensure that your SIM card remains active.

     

  • hide show hide show

    Checking My Balance

    content content

    To check your credit or bundle balance, simply send a blank SMS to 16290. If your phone does not allow you to send a blank SMS, you can enter one character.

    You will receive a reply SMS with your credit balance, bundle balance and bundle validity if applicable. This service is free of charge.

  • hide show hide show

    Bundle Activation

    content content

    Bundle Activation

    You can purchase any bundle that is compatible with your plan:

    • 1. From your My Vodafone App account or www.vodafone.com.mt/bundles, by selecting your preferred bundle and purchasing it through mobile credit or bank card.
    • 2. By sending the relevant activation code by SMS to 16200. The bundle cost will be deducted from your mobile credit.


    A confirmation SMS will be sent to your number once purchase is successful, and you can then go on to use your bundle.

    You can also check that your bundle has been purchased, and check remaining balance and validity by sending a free blank SMS to 16290 or from the My Vodafone App.

    If you purchase a bundle which is automatically recurring, it will repurchase again upon expiry using the same payment method until you cancel it.

    Any usage over and above your bundle is charged at out of bundle rates as cited in the terms and conditions of the plan.

    Bundle Cancellation

    You can cancel your bundle by sending the relevant code by SMS to 16200. All cancellation codes may be found on www.vodafone.com.mt/bundles.

    If you cancel a bundle before it expires, you will still be able to use it until its expiry date or until it is fully consumed, but it will then not repurchase again.

    Bundle Purchase Error

    If you have followed to above steps and did not manage to buy your bundle, please check:

    • That you have enough funds in your choice of payment method
    • If using a bank card, that all details have been entered correctly and it is valid
    • If you have a recurring bundle already, simply cancel this first by sending the respective code by SMS to16200, and then proceed to repurchase a new one. All cancellation codes may be found on www.vodafone.com.mt/bundles.

    You can find a list of all our bundles and terms here: www.vodafone.com.mt/tc-payasyoutalk#recurring-4g-internet-bundles

  • hide show hide show

    Top Up Plans

    content content

    You can find all current top up plans on offer from the Plans Menu. To activate a top up plan, simply follow the below steps:

    • 1. Choose your preferred plan and Opt in by sending the relevant SMS code to 16200, or opt in from your My Vodafone App account.
    • 2. You will receive a confirmation SMS when you have successfully opted in. 3. Top up with the relevant amount to activate the plan. You will receive a second SMS confirming that your plan has now been activated and credit has been deducted. You can now go on to use your plan!.

    Any additional usage over and above your top up plan will be charged at out of bundle rates as cited on the terms and conditions of the plan.

    You can also check that your plan has been purchased, and check remaining balance and validity by sending a blank SMS to 16290.

    You can opt out of a top up plan at any time, by sending the relevant code by SMS to 16200.

  • hide show hide show

    Pay monthly Invoices

    content content

    With Vodafone Pay Monthly Plans, servicing and billing starts from the day of activation until the end of calendar month. You may opt t receive your invoice by e-mail, by logging in to your online Vodafone account and registering for e-billing or visiting a Vodafone store, or by post.

    You will receive a bill in the 2nd week of every month.The bill will include the monthly fee for your pay monthly plan and any additional charges of the previous month if any extra usage is made, amounting to total balance outstanding – this is the total amount that you owe as of the invoice date. Your invoice also includes the government excise tax.

    The invoice date, is on the first page and indicated when your bill was issued. The bill always reflects the usage made in the previous month.

    For more detailed information on understanding your bill, visit www.vodafone.com.mt/yourbillexplained

    For past and current, invoices you can log into your online Vodafone account. This service is available for single line accounts, however if you have more than one service on your account, you can get in touch with us to provide you with the requested invoices.

  • hide show hide show

    Pay Monthly Payment Methods

    content content

    There are different methods of how you can pay your bill.

    Direct Debit With direct debit, the due balance for your invoice will be automatically withdrawn from your chosen bank account on the last working day of each month. Should it be unsuccessful for any reason, we will send you a notification. To set up direct debit, visit any Vodafone store with your ID card or Passport, and bank account information to fill in the respective form. If you are subscribed to direct debit, you will still receive your monthly invoice.

    To amend your direct debit details at any time, please visit a Vodafone store with your ID card or Passport.

    Online Payment

    You can also settle invoices for single line postpaid accounts through your Vodafone account on our website or My Vodafone App, by logging in and clicking on Pay My Bills. This payment method is currently available only for single line accounts.

    Internet Banking

    Our Bank Account details are included at the bottom of each invoice, and you can effect payment through Internet Banking.

    Payment at a Store

    You may also visit any Vodafone store with your ID card or passport to pay your bills.

  • hide show hide show

    Setting Up My Phone

    content content

    To stay connected to the internet, it is important to set up your APN settings from your device.

    For more guidance on set up of your device, visit www.vodafone.com.mt/settingsinformation

Browse Help Topics

Pay Monthly FAQs

Read More

Top Up Faqs

Read More

Vodafone Services FAQs

Read More

General FAQs

Read More

What can we help you with?

Here are answers to the top queries we typically encounter.
Can’t find your query? Check out the list of topics below.

  • hide show hide show

    Topping Up

    content content

    You can top up your mobile credit in any of the following ways:

    • Through your Vodafone account on our website or My Vodafone App, by clicking on Top Up
    • Top Up Voucher
    • Bank ATM
    • Mobile SMS Top Up for BOV and HSBC customers
    • Top Up Kiosks
    • Set up Easy Top Up from your Vodafone account on our website

    A 4% Excise tax is deducted automatically from each top up. Your mobile credit will not expire, however you do need to make at least one chargeable usage per 365 days to ensure that your SIM card remains active.

     

  • hide show hide show

    Checking My Balance

    content content

    To check your credit or bundle balance, simply send a blank SMS to 16290. If your phone does not allow you to send a blank SMS, you can enter one character.

    You will receive a reply SMS with your credit balance, bundle balance and bundle validity if applicable. This service is free of charge.

  • hide show hide show

    Bundle Activation

    content content

    Bundle Activation

    You can purchase any bundle that is compatible with your plan:

    • 1. From your My Vodafone App account or www.vodafone.com.mt/bundles, by selecting your preferred bundle and purchasing it through mobile credit or bank card.
    • 2. By sending the relevant activation code by SMS to 16200. The bundle cost will be deducted from your mobile credit.


    A confirmation SMS will be sent to your number once purchase is successful, and you can then go on to use your bundle.

    You can also check that your bundle has been purchased, and check remaining balance and validity by sending a free blank SMS to 16290 or from the My Vodafone App.

    If you purchase a bundle which is automatically recurring, it will repurchase again upon expiry using the same payment method until you cancel it.

    Any usage over and above your bundle is charged at out of bundle rates as cited in the terms and conditions of the plan.

    Bundle Cancellation

    You can cancel your bundle by sending the relevant code by SMS to 16200. All cancellation codes may be found on www.vodafone.com.mt/bundles.

    If you cancel a bundle before it expires, you will still be able to use it until its expiry date or until it is fully consumed, but it will then not repurchase again.

    Bundle Purchase Error

    If you have followed to above steps and did not manage to buy your bundle, please check:

    • That you have enough funds in your choice of payment method
    • If using a bank card, that all details have been entered correctly and it is valid
    • If you have a recurring bundle already, simply cancel this first by sending the respective code by SMS to16200, and then proceed to repurchase a new one. All cancellation codes may be found on www.vodafone.com.mt/bundles.

    You can find a list of all our bundles and terms here: www.vodafone.com.mt/tc-payasyoutalk#recurring-4g-internet-bundles

  • hide show hide show

    Top Up Plans

    content content

    You can find all current top up plans on offer from the Plans Menu. To activate a top up plan, simply follow the below steps:

    • 1. Choose your preferred plan and Opt in by sending the relevant SMS code to 16200, or opt in from your My Vodafone App account.
    • 2. You will receive a confirmation SMS when you have successfully opted in. 3. Top up with the relevant amount to activate the plan. You will receive a second SMS confirming that your plan has now been activated and credit has been deducted. You can now go on to use your plan!.

    Any additional usage over and above your top up plan will be charged at out of bundle rates as cited on the terms and conditions of the plan.

    You can also check that your plan has been purchased, and check remaining balance and validity by sending a blank SMS to 16290.

    You can opt out of a top up plan at any time, by sending the relevant code by SMS to 16200.

  • hide show hide show

    Pay monthly Invoices

    content content

    With Vodafone Pay Monthly Plans, servicing and billing starts from the day of activation until the end of calendar month. You may opt t receive your invoice by e-mail, by logging in to your online Vodafone account and registering for e-billing or visiting a Vodafone store, or by post.

    You will receive a bill in the 2nd week of every month.The bill will include the monthly fee for your pay monthly plan and any additional charges of the previous month if any extra usage is made, amounting to total balance outstanding – this is the total amount that you owe as of the invoice date. Your invoice also includes the government excise tax.

    The invoice date, is on the first page and indicated when your bill was issued. The bill always reflects the usage made in the previous month.

    For more detailed information on understanding your bill, visit www.vodafone.com.mt/yourbillexplained

    For past and current, invoices you can log into your online Vodafone account. This service is available for single line accounts, however if you have more than one service on your account, you can get in touch with us to provide you with the requested invoices.

  • hide show hide show

    Pay Monthly Payment Methods

    content content

    There are different methods of how you can pay your bill.

    Direct Debit With direct debit, the due balance for your invoice will be automatically withdrawn from your chosen bank account on the last working day of each month. Should it be unsuccessful for any reason, we will send you a notification. To set up direct debit, visit any Vodafone store with your ID card or Passport, and bank account information to fill in the respective form. If you are subscribed to direct debit, you will still receive your monthly invoice.

    To amend your direct debit details at any time, please visit a Vodafone store with your ID card or Passport.

    Online Payment

    You can also settle invoices for single line postpaid accounts through your Vodafone account on our website or My Vodafone App, by logging in and clicking on Pay My Bills. This payment method is currently available only for single line accounts.

    Internet Banking

    Our Bank Account details are included at the bottom of each invoice, and you can effect payment through Internet Banking.

    Payment at a Store

    You may also visit any Vodafone store with your ID card or passport to pay your bills.

  • hide show hide show

    Setting Up My Phone

    content content

    To stay connected to the internet, it is important to set up your APN settings from your device.

    For more guidance on set up of your device, visit www.vodafone.com.mt/settingsinformation

Browse Help Topics

Pay Monthly FAQs

Read More

Top Up Faqs

Read More

Vodafone Services FAQs

Read More

General FAQs

Read More