Support Home Internet

Laptop Vodafone

Home Internet
and Landline Support

 

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Managing Your Bill

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    How do I pay my home internet and landline bill?

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    Direct Debit Mandate

    You can choose to pay your bill via Direct Debit. The outstanding amount on your bill will always be automatically paid from your bank account on the last working day of each month, for hassle-free easy payments. To apply, simply fill in the form and mail it to “Vodafone, Sky Parks, MIA, Luqa, LQA 4001” or drop it off at any Vodafone store (opening hours at www.vodafone.com.mt/vodafonestores )

    Internet Banking

    You can pay your bill through the BOV, HSBC, Banif Bank, APS Bank, Lombard Bank Malta plc. website.

    By Mail

    You can choose to pay your bill by writing a cheque to ‘Vodafone Malta Limited’ and mailing it to Vodafone Malta Limited, Level 6, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta.

    By Credit/Debit Card

    You can fill in the details in the Remittance Advice section on your bill and mail it to Vodafone Malta Limited, Level 6, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta

    Vodafone Stores

    You can pay your bill on presentation of Account Holder ID Card at any of the Vodafone Stores in Malta and Gozo.

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    Can I change my payment due date?

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    No, unfortunately it's not possible. Your Vodafone Home Internet payment due date forms part of your contract and cannot be changed.

Understanding Your Bill

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    I have my bill but I don’t understand it

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    I’ve put together this handy guide to your bill

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    My first bill is higher than expected.

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    The monthly plan service is charged in advance, that means that every bill includes the fees for the month to come (or running month). Exceptionally, your first bill while including the running month cost, includes also a part of the previous month since the date that your service got activated, because of this your first bill covers a period that exceeds one month and this is why the resulted cost exceeds the monthly fee. Your future bills will include a period of only one month so the resulting cost will match the signed contract fee.

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    I received a high bill - why?

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    Let’s start by explaining the charges on your bill.

    Service charges - cover the monthly fees for your price plans and any Add Ons which you have purchased with your plan. These will be charged for a month in advance. Usage charges - are the total of all the calls that you made in the previous month outside your purchased plan. These could be International calls, or non-Vodafone mobile call, etc..

    Inclusive calls - are the calls that are included in your monthly price plan.

    Pro-rata or Part month charges - where your service was activated during the month and the previous month’s part charge will be included in the following full month’s bill.

    The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Usage Charges section to see did you make any calls outside of your plan.

    For more help on this, visit our Understanding your bill section.

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    Why did I receive another bill from my previous operator?

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    It should be your final bill. Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

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    Where can I get a copy of my last Vodafone bill?

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    Login to your My Vodafone account to view your phone and broadband bills. Up to your last 12 months of bills are available to view, download and print online.

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    When do I need to pay my bill?

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    You'll be charged for your Vodafone Home Internet service at the same time each month. The date by which you have to pay is shown on each bill. If you have an automatic payment set up, like Direct Debit, you don't need to worry about when to pay as it will be automatically debited from your account 14 days after the due date.

    If you have registered for online billing, we will send you an email to let you know your most recent Home Internet bill is available to view online. That's why it's important that we have the correct email address for you.

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    I can’t remember my Vodafone Fibre Internet router password

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    No problem! You can reset your Vodafone At Home password anytime.

    To reset the router, Press the reset button for about 5 seconds, or until the power light is the only light on the front of the router. Connection will resume once yousee all the lights flashing at the front of the router. This process will take approximately 5 minutes to complete.

    Warning: this process will overwrite any settings as it will restore the router to the original settings.

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    I can’t find the details to access the Vodafone Fibre router management interface

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    You can find the URL, username and password to access the Vodafone Fibre router management interface on the label stuck at the bottom of the router. It looks as follows:

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    What is my landline number?

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    Your Vodafone landline number can be located on the front page of your Vodafone Fibre Internet bill.

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    How do I pay my home internet and landline bill?

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    Direct Debit Mandate

    You can choose to pay your bill via Direct Debit. The outstanding amount on your bill will always be automatically paid from your bank account on the last working day of each month, for hassle-free easy payments. To apply, simply fill in the form and mail it to “Vodafone, Sky Parks, MIA, Luqa, LQA 4001” or drop it off at any Vodafone store (opening hours at www.vodafone.com.mt/vodafonestores)

    Internet Banking

    You can pay your bill through the BOV, HSBC, Banif Bank, APS Bank, Lombard Bank Malta plc. website.

    By Mail

    You can choose to pay your bill by writing a cheque to ‘Vodafone Malta Limited’ and mailing it to Vodafone Malta Limited, Level 6, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta.

    By Credit/Debit Card

    You can fill in the details in the Remittance Advice section on your bill and mail it to Vodafone Malta Limited, Level 6, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta

    Vodafone Stores

    You can pay your bill on presentation of Account Holder ID Card at any of the Vodafone Stores in Malta and Gozo.

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    Simple setup guide

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    This guide will show you what to expect before, during and after your Broadband installation.

    Download simple setup guide in English
    Download simple setup guide in Maltese

    Download the Technical Information leaflet
    Download the Good to know before installation leaflet.

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    How long does it take to set up Vodafone Fibre Internet?

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    Once we can confirm your address is eligible for Vodafone Fibre Internet, we will give you your Vodafone Fibre Internet router, and schedule an appointment that will suit you for an engineer to call to your home to install Fibre service, including the ONT modem, at your home. Once fibre installation is complete, kindly watch this installation set up video to set up your Vodafone Fibre Internet router and start enjoying the service.

    If fibre was previously installed at your home, please wait for the old service/router to stop working. Once the old service stops, kindly watch this installation set up video to set up your Vodafone Fibre Internet router and start enjoying the service.

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    Who is this for?

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    Designed specifically for small households (1-2 persons), who enjoy reading online articles, checking their e-mails and browsing on social media through a stable connection. This is why Vodafone Home Internet comes with an extensive data limit of 350GB per month to ensure the best quality service for all our users.

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    Why is it aimed at small households?

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    To ensure reliability and quality of service, Vodafone Home Internet and Telephone comes with an extensive data limit of 350GB per month, which has been determined following testing and research of typical household usage.

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    How much data is consumed in standard online activities?

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    Below are rough estimates of how much data is consumed in standard online activities:

    Activity Data consumption
    One hour of web browsing 10 - 25MB
    Download a document 2MB
    Download a document 2MB
    One hour of Facebook 20MB
    Download a music track 4MB
    Stream 30 minutes of YouTube 175MB
    Download a non-HD film 700MB
    Download an HD film 4GB
    Stream one hour of non-HD video 250MB
    Stream one hour of HD video 2GB
    Stream one hour of music or radio 150MB
    Stream one hour Netflix SD 1GB
    Stream one hour Netflix HD 2.3GB
    Stream one hour Spotify (96kbps) 42MB
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    How to get the best internet service?

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    Positioning your WIFI router properly around your house is an important part of your set up to ensure you have the most powerful signal to enjoy all the benefits of worry free internet. Finding the best position is simple. Plug your device in the spot you'd like to test and check two lights on the device:

    1. Signal Bars

    Firstly, find the most powerful signal. You're looking for 3 bars. The more bars, the stronger the signal.

    2. Mode

    Once you've found three signal bars, look at the Mode to check which Network you are using. The best signal is the Cyan light.

    Constant cyan light - Perfect connection (Connected to 4G)

    Constant dark blue light - Good connection (Connected to 3G)

    Constant yellow light - Poor connection (connected to GPRS)

  • hide show hide show

    How do I pay my home internet and landline bill?

    content content

    Direct Debit Mandate

    You can choose to pay your bill via Direct Debit. The outstanding amount on your bill will always be automatically paid from your bank account on the last working day of each month, for hassle-free easy payments. To apply, simply fill in the form and mail it to “Vodafone, Sky Parks, MIA, Luqa, LQA 4001” or drop it off at any Vodafone store (opening hours at www.vodafone.com.mt/vodafonestores)

    Internet Banking

    You can pay your bill through the BOV, HSBC, Banif Bank, APS Bank, Lombard Bank Malta plc. website.

    By Mail

    You can choose to pay your bill by writing a cheque to ‘Vodafone Malta Limited’ and mailing it to Vodafone Malta Limited, Level 6, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta.

    By Credit / Debit Card

    You can fill in the details in the Remittance Advice section on your bill and mail it to Vodafone Malta Limited, Level 6, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta.

    Vodafone Stores

    You can pay your bill on presentation of Account Holder ID Card at any of the Vodafone Stores in Malta and Gozo.

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    How can I test my internet speed?

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    The speed test server hosted by Vodafone Malta can be accessed via web address http://speedtest.vodafone.com.mt/, this speed test should be performed from a wired connection. Speed tests are performed to Vodafone’s server which is based in Birkirkara. ‘Firewall’ and ‘Packet Loss’ tests require Java to be installed on PC. If you don’t have Java installed, the server will report ‘Test skipped’ for these particular tests.

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    What happens in the case of power outage?

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    Internet service will be interrupted. If internet service is critical, Vodafone recommends installing an Uninterruptible Power Supply (UPS), which can be purchased from 3rd parties.

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    What can I do to extend my Wi-Fi signal?

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    Wi-Fi coverage strength is highly dependent on your premises layout and anything that can interfere with Wi-Fi signal. Customers have the option of buying Wi-Fi boosters or access points from 3rd parties. In such cases, settings and configuration of these devices is not supported by Vodafone and has to be done either by the customer or I.T. person entrusted by the customer.

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    The signal strength indicator bars indicate low reception. What shall I check?

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    The internet service provided by Vodafone works on the Wireless Mobile Network, it is therefore important that your device is installed in an area with good network coverage. In case of low or no coverage, try switching ON the device in other areas in your premises which could have better coverage. If the problem persists, kindly contact our customer service in order to perform further checks on the device.

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    What should I do when the MODE indicator LED is Purple or Red?

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    Remove the SIM from your device and insert it again in its designated slot. Switch ON the device and if registration fails contact Customer Care in order to perform the necessary check on the SIM. In case that your SIM card is faulty and needs replacement, you will be kindly ask to visit one of the Vodafone Birkirkara Outlet.

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    Where is the best place to position my device in the house to obtain the best possible coverage?

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    Although there is no general rule as to where your device should be, signal quality is found to be better on higher floors and near an opening, such as windows or doors.

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    What is the maximum number of connections the device supports?

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    The device supports up to 4 devices connected via Ethernet cable and up to 32 devices connected over the Wi-Fi network.