Pay Monthly FAQs

Pay Monthly FAQs

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    Understanding Your Agreement

    content content

    The contract document signed upon agreeing to your monthly plan includes:

    • Agreement start date and its duration
    • Your personal details including password, which we will ask you for when you contact us with any queries as a security measure.
    • The service you have chosen and all its benefits such as minutes, SMS, data and more.
    • Terms and conditions regarding usage, agreement and service

    We advise you to keep a copy of your contract in a safe place.

    If there are any personal details which you would like to change during the duration of your agreement, such as address, billing details or ownership, you may visit a Vodafone store with your ID card to affect the change.

    Your agreement is valid for 24 months from the date of signature. The start date is available to view on the first page of your contract document.

     

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    Your Monthly Plan

    content content

    Your Monthly Plan consists of minutes, SMS and data bundles which automatically renew every first day of each month and are valid until the last day of the month. Any usage over and above your monthly bundles are charged at the out of bundle rates as per the terms of your contract.

    For the first month only, your bundles will be pro-rated from the day of activation until the last day of that month. You will also be unable to check your balance or receive usage SMS notifications.

    Should you find that you would like to change your plan at any time, you may visit a Vodafone store with your ID card and we will suggest a new pay monthly plan which is more suitable for your needs at the time. A penalty fee may apply if you downgrade to a lower plan, as outlined in the terms of your agreement.

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    Roaming with your Monthly Plan

    content content

    For information about using your plan whilst abroad, visit:
    www.vodafone.com.mt/goingabroad

  • hide show hide show

    Checking Your Balance and Usage

    content content

    We will send you 80% and 100% usage SMS notifications for your calls, SMS and data bundles (if these are not unlimited)

    You can also check your usage for the month by sending a free blank SMS to 16290 at any time. If your phone does not allow you to send a blank SMS, simply enter one character.

    These services are not available during the first month of activation or during months where you make a change to your plan.

  • hide show hide show

    Invoices

    content content

    With Vodafone Pay Monthly Plans, servicing and billing starts from the day of activation until the end of calendar month. You may opt to receive your invoice by e-mail, by logging in to your online Vodafone account and registering for e-billing or visiting a Vodafone store, or by post.

    You will receive a bill in the 2nd week of every month.The bill will include the monthly fee for your pay monthly plan and any additional charges of the previous month if any extra usage is made, amounting to total balance outstanding – this is the total amount that you owe as of the invoice date. Your invoice also includes the government excise tax.

    The invoice date, is on the first page and indicated when your bill was issued. The bill always reflects the usage made in the previous month.

    For more detailed information on understanding your bill, visit www.vodafone.com.mt/yourbillexplained

    For past and current, invoices you can log into your online Vodafone account. This service is available for single line accounts, however if you have more than one service on your account, you can get in touch with us to provide you with the requested invoices.

  • hide show hide show

    Payment Methods

    content content

    There are different methods of how you can pay your bill.

    Direct Debit

    With direct debit, the due balance for your invoice will be automatically withdrawn from your chosen bank account on the last working day of each month. Should it be unsuccessful for any reason, we will send you a notification. To set up direct debit, visit any Vodafone store with your ID card or Passport, and bank account information to fill in the respective form. If you are subscribed to direct debit, you will still receive your monthly invoice.

    To amend your direct debit details at any time, please visit a Vodafone store with your ID card or Passport...

    Online Payment

    You can also settle invoices for single line postpaid accounts through your Vodafone account on our website or My Vodafone App, by logging in and clicking on Pay My Bills.

    This payment method is currently available only for single line accounts.

    Internet Banking

    Our Bank Account details are included at the bottom of each invoice, and you can effect payment through Internet Banking.

    Payment at a Store

    You may also visit any Vodafone store with your ID card or passport to pay your bills.

  • hide show hide show

    Setting up your Phone

    content content

    To stay connected to the internet, it is important to set up your APN settings from your device.

    If you got your device with the agreement, then it should be already set up and ready to go. For more guidance on set up of your device, visit www.vodafone.com.mt/settingsinformation.

  • hide show hide show

    Device Repair

    content content

    If the device that was taken with the agreement is not working properly and it’s still under warranty, we will take care of it. All you have to do is bring your device to our Birkirkara Service Centre and we will:

    • Keep you connected by providing you with a loan phone on the same OS you are used to, be it iOS or Android.
    • Commit to fix or swap your own phone within 15 working days, if following assessment, we find that there’s a manufacturer’s defect.
    • As a Recognised Official Reseller, secure that the original warranty period on your phone is not impacted when you bring your phone for repair.

     

  • hide show hide show

    Pay Monthly Plans for non-Maltese Citizens

    content content

    EU Citizens

    If you are interested in applying for a Pay Monthly plan, simply visit a Vodafone store with your Passport and, if available, your Maltese (A) ID card. Pay Monthly Plans are only available against a Direct Debit Mandate on your Credit Card.

    You may also benefit from a free device or a discount on your plan upon signing onto a two year contract. A deposit may be requested when benefitting from a free deice or discounted device or a discount on your plan. The requested deposit will be refunded back on your account within the term of your contract.

    Non-EU Citizens

    If you are interested in applying for a Pay Monthly plan, simply visit a Vodafone store with your Passport and, if available, your Maltese (A) ID card. Pay Monthly Plans are only available against a Direct Debit Mandate on your Credit Card.

    If you have a registered Vodafone prepaid SIM (for at least 9 months) and upon Vodafone’s sole discretion, you may also benefit from a free device or a discount on your plan upon signing onto a two year contract.

    If you do not have a registered prepaid SIM, you will need to present a guarantor form (can be obtained from one of our retail stores) if you would like to benefit from a free or discounted device or a discount on your plan upon signing a two year contract. A guarantor form will have to be signed by a Vodafone customer of good history to be valid.

    In the case that you do not fill in a guarantor form, you will be able to benefit only from a discount on your plan upon a two year contract. A deposit may still be required. The requested deposit will be refunded back on your account within the term of your contract.

I need information on...

  • hide show hide show

    Understanding Your Agreement

    content content

    The contract document signed upon agreeing to your monthly plan includes:

    • Agreement start date and its duration
    • Your personal details including password, which we will ask you for when you contact us with any queries as a security measure.
    • The service you have chosen and all its benefits such as minutes, SMS, data and more.
    • Terms and conditions regarding usage, agreement and service

    We advise you to keep a copy of your contract in a safe place.

    If there are any personal details which you would like to change during the duration of your agreement, such as address, billing details or ownership, you may visit a Vodafone store with your ID card to affect the change.

    Your agreement is valid for 24 months from the date of signature. The start date is available to view on the first page of your contract document.

     

  • hide show hide show

    Your Monthly Plan

    content content

    Your Monthly Plan consists of minutes, SMS and data bundles which automatically renew every first day of each month and are valid until the last day of the month. Any usage over and above your monthly bundles are charged at the out of bundle rates as per the terms of your contract.

    For the first month only, your bundles will be pro-rated from the day of activation until the last day of that month. You will also be unable to check your balance or receive usage SMS notifications.

    Should you find that you would like to change your plan at any time, you may visit a Vodafone store with your ID card and we will suggest a new pay monthly plan which is more suitable for your needs at the time. A penalty fee may apply if you downgrade to a lower plan, as outlined in the terms of your agreement.

  • hide show hide show

    Roaming with your Monthly Plan

    content content

    For information about using your plan whilst abroad, visit:
    www.vodafone.com.mt/goingabroad

  • hide show hide show

    Checking Your Balance and Usage

    content content

    We will send you 80% and 100% usage SMS notifications for your calls, SMS and data bundles (if these are not unlimited)

    You can also check your usage for the month by sending a free blank SMS to 16290 at any time. If your phone does not allow you to send a blank SMS, simply enter one character.

    These services are not available during the first month of activation or during months where you make a change to your plan.

  • hide show hide show

    Invoices

    content content

    With Vodafone Pay Monthly Plans, servicing and billing starts from the day of activation until the end of calendar month. You may opt to receive your invoice by e-mail, by logging in to your online Vodafone account and registering for e-billing or visiting a Vodafone store, or by post.

    You will receive a bill in the 2nd week of every month.The bill will include the monthly fee for your pay monthly plan and any additional charges of the previous month if any extra usage is made, amounting to total balance outstanding – this is the total amount that you owe as of the invoice date. Your invoice also includes the government excise tax.

    The invoice date, is on the first page and indicated when your bill was issued. The bill always reflects the usage made in the previous month.

    For more detailed information on understanding your bill, visit www.vodafone.com.mt/yourbillexplained

    For past and current, invoices you can log into your online Vodafone account. This service is available for single line accounts, however if you have more than one service on your account, you can get in touch with us to provide you with the requested invoices.

  • hide show hide show

    Payment Methods

    content content

    There are different methods of how you can pay your bill.

    Direct Debit

    With direct debit, the due balance for your invoice will be automatically withdrawn from your chosen bank account on the last working day of each month. Should it be unsuccessful for any reason, we will send you a notification. To set up direct debit, visit any Vodafone store with your ID card or Passport, and bank account information to fill in the respective form. If you are subscribed to direct debit, you will still receive your monthly invoice.

    To amend your direct debit details at any time, please visit a Vodafone store with your ID card or Passport...

    Online Payment

    You can also settle invoices for single line postpaid accounts through your Vodafone account on our website or My Vodafone App, by logging in and clicking on Pay My Bills.

    This payment method is currently available only for single line accounts.

    Internet Banking

    Our Bank Account details are included at the bottom of each invoice, and you can effect payment through Internet Banking.

    Payment at a Store

    You may also visit any Vodafone store with your ID card or passport to pay your bills.

  • hide show hide show

    Setting up your Phone

    content content

    To stay connected to the internet, it is important to set up your APN settings from your device.

    If you got your device with the agreement, then it should be already set up and ready to go. For more guidance on set up of your device, visit www.vodafone.com.mt/settingsinformation.

  • hide show hide show

    Device Repair

    content content

    If the device that was taken with the agreement is not working properly and it’s still under warranty, we will take care of it. All you have to do is bring your device to our Birkirkara Service Centre and we will:

    • Keep you connected by providing you with a loan phone on the same OS you are used to, be it iOS or Android.
    • Commit to fix or swap your own phone within 15 working days, if following assessment, we find that there’s a manufacturer’s defect.
    • As a Recognised Official Reseller, secure that the original warranty period on your phone is not impacted when you bring your phone for repair.

     

  • hide show hide show

    Pay Monthly Plans for non-Maltese Citizens

    content content

    EU Citizens

    If you are interested in applying for a Pay Monthly plan, simply visit a Vodafone store with your Passport and, if available, your Maltese (A) ID card. Pay Monthly Plans are only available against a Direct Debit Mandate on your Credit Card.

    You may also benefit from a free device or a discount on your plan upon signing onto a two year contract. A deposit may be requested when benefitting from a free deice or discounted device or a discount on your plan. The requested deposit will be refunded back on your account within the term of your contract.

    Non-EU Citizens

    If you are interested in applying for a Pay Monthly plan, simply visit a Vodafone store with your Passport and, if available, your Maltese (A) ID card. Pay Monthly Plans are only available against a Direct Debit Mandate on your Credit Card.

    If you have a registered Vodafone prepaid SIM (for at least 9 months) and upon Vodafone’s sole discretion, you may also benefit from a free device or a discount on your plan upon signing onto a two year contract.

    If you do not have a registered prepaid SIM, you will need to present a guarantor form (can be obtained from one of our retail stores) if you would like to benefit from a free or discounted device or a discount on your plan upon signing a two year contract. A guarantor form will have to be signed by a Vodafone customer of good history to be valid.

    In the case that you do not fill in a guarantor form, you will be able to benefit only from a discount on your plan upon a two year contract. A deposit may still be required. The requested deposit will be refunded back on your account within the term of your contract.