Services FAQs

Vodafone Services FAQs

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    My Vodafone Account

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    To create a Vodafone account on our website, simply register with a valid Vodafone number at www.vodafone.com.mt/specify-mobile-number. Vodafone accounts are currently available for prepaid and postpaid single line accounts, and can be used to manage your plan, bundles, bill payments and more. Once registered, click on the My Vodafone tab to view your options.

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    My Vodafone App

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    You can download the My Vodafone App for free from your phone’s App Store or Play Store and log in with the same username and password that you use on our website. With the My Vodafone App, you can top up your account, buy bundles and check your credit on a prepaid account, also view and pay bills on postpaid single line accounts.

    Data charges according to your plan apply when using the My Vodafone App.

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    Vodafone SIM Card

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    A Vodafone SIM card can be purchased from any Vodafone store upon presentation of your ID card or Passport.

    If you have had your phone lost or stolen and need a SIM card replacement, or need a different sized SIM for a new phone, you may also visit a Vodafone store with your ID card or Passport. A SIM replacement will only be carried out when the account holder visits personally with their ID card/ Passport and the details match those of the registered SIM card.

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    SuperCare

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    We believe you should always get the best standard of service, which is why we include our Super Care Guarantee to all our customers automatically. This is all about making sure that when you need our assistance, you can rest easy knowing we will provide you with a solution easily and instantly. For more information, visit www.vodafone.com.mt/supercare.

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    Voicemail

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    You may set up your Voicemail so that any calls which you receive will automatically be diverted to your mailbox if you do not answer. Voicemail allows you to receive up to 20 messages of 120 seconds each. New messages are retained for 20 days and old are retained for 10 days. This service is given free to our subscribers but will be disconnected after a period of time if it is never used.

    Set Up

    Follow your phone manual and when you are prompted to enter the diverted number, enter 99909909. This can only be set up when you are in Malta and connected to the Vodafone Malta network.

    Your default Voicemail security pin is 9999. For confidentiality purposes we highly recommend you to change this code, by using the modify menu on your voicemail to set this code to any 4-6 digit number. Codes cannot:

    • Match the last digits of your mobile number
    • Be made using the same digit (example: 1111)
    • Be made up of consecutive digits (example: 1234 or 4321)

    Retrieve

    Upon receiving a voicemail message, Vodafone will send you a one time SMS notification. Should your mobile be switched off or out of coverage, the system will keep on trying to send the text message notification for the next 48 hours.

    When in Malta, you can retrieve your voicemail messages by dialling 99909909 and pressing 1 to hear them. When abroad, call on 99909910 and follow the voice prompts to enter your security code and retrieve your messages.

    More information about Voicemail may be found at www.vodafone.com.mt/voice-mail

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    Missed Call Notification

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    The Missed Call Notification is a service whereby you are notified by SMS whenever someone tries to call you when your phone is switched off unreachable. You will receive the SMS shortly after you switch your phone back on again. You can set up this service free of charge from the Diverts Menu. For further information, click
    www.vodafone.com.mt/other-services

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    MMS

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    For guidance on MMS service visit www.vodafone.com.mt/mms

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    Freephone

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    A call to a freephone number in the 800 range, except in the case of those prefixed with 8000, originating from a mobile number will be charged as a call to a fixed number. This charge is included in any bundles of minutes that include calls to fixed numbers. A call to a freephone number originating from a fixed number is free of charge.

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    International Premium Numbers

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    For guidance on International Premium Numbers visit www.vodafone.com.mt/international-premium-numbers