Archive Terms & Conditions

Vodafone Red Basic Plan

Your Monthly Benefits
In Malta: Minutes & SMS to all local Vodafone mobile numbers Unlimited
In Malta: Minutes & SMS to all local numbers 80
Internet on your mobile to be used in Malta and in EU 1GB
Incoming Calls in Malta and when travelling in EU FREE
IN EU: Minutes & SMS to all EU and local numbers 80
Usage whilst travelling in Rest of World countries Traveller
Monthly Access Fee €35 (€5 discount when not opting for a device)
Monthly Access Fee without Direct Debit Mandate €36.50 (€5 discount when not opting for a device)
  • 1. The Vodafone Red Basic pay monthly tariff plan is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you'). Vodafone reserves the right to limit the number of Red Basic monthly tariff plans offered to a single person/legal entity.
  • 2. You may subscribe to Vodafone Red Basic Plan as from the 8th April 2013. This version of the terms and conditions is applicable as from 1st June 2017.
  • 3. Vodafone Red Basic Plan (Tariff Plan) All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 3.1 Benefit from the below Bundle, upon payment of €35 each month and upon signing a 1 year agreement.
      • 3.1.1 Local usage:
        • 3.1.1.1 Unlimited minutes to all local Vodafone mobile numbers;
        • 3.1.1.2 80 minutes to all local fixed and mobile numbers on any local network;
        • 3.1.1.3 Unlimited SMSs to all local Vodafone mobile numbers
        • 3.1.1.4 80 SMSs to all mobile numbers on any local network; and
      • 3.1.2 Usage whilst abroad in EU:
        • 3.1.2.1 Free incoming calls
        • 3.1.2.2 80 minutes to Malta and EU
        • 3.1.2.3 80 SMSs to Malta and EU
      • 3.1.3 Data:
    • 3.2 If you wish to benefit from a subsidy on one of our handsets, you will be required to sign a 2 year agreement – Option 1.
    • 3.3 If you wish to benefit from a €5 monthly discount (Eco-Credit) on your monthly access fee, you will be required to sign a 2 year agreement (and not get a subsidy on a handset) – Option 2
  • 4. Rates outside Tariff Plan and Information on Charges
    • 4.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable. You may check/monitor your Bundle usage by sending an SMS to 16290 free of charge.

      Out of Bundle Rates
      Service Rate Outside Bundle
      All Local Calls €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local & EU Roaming Data Usage Any local or EU roaming data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      Local SMS €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      SMS to Malta and EU when in EU €0.05c per SMS

      Rates for Other Services applicable when in Malta and EU
      Other Services Rates
      Calls/SMSs to Premium Rate Numbers Charged outside of your call minutes/SMS Bundle

      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate

      For more info on premium rates visit: www.mca.org.mt/sites/default/files/pageattachments/PRS Decision.pdf
      MMS €0.23c per MMS to any local number
      €0.58c per MMS to an international number
      Calls to 1189 Consumed from Voice minutes Bundle.

      Rate outside Bundle is:- €0.25c
      Video Calls Not consumed from your Bundle.
      €0.25c to any local number.
    • 4.2 International Calls are charged on a per minute basis and shall not be consumed from your Bundle.
    • Zone Calls & Videocalls without using 1099 SMS MMS Calls with 1099
      Zone 1 – EU countries €0.70c €0.23c €0.58c €0.25c
      Zone 2 €0.51c €0.23c €0.58c €0.30c
      Zone 3 €0.91c €0.23c €0.58c €0.35c
      Zone 4 €2.63c €0.23c €0.58c €4.50c

    • 4.3 To benefit from these rates: Enter 1099 prefix before dialing the international number (for ex: if you wish to call a UK number at a discounted rate you need to dial 10990044XXXXXX). International voice calls lasting up to one minute shall be charged at the applicable flat rate. These rates do not apply whilst roaming. Visit: vodafone.com.mt/roaming for roaming charges. For more information visit: https://www.vodafone.com.mt/tc-pay-monthly#internationalpaymonthly
  • 5. Roaming
    All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.1 You will have the option to subscribe to our Vodafone Traveller tariff plan when travelling in NON-EU.
    • 5.2 Call our Customer Care on 247, send an e-mail on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Vodafone Traveller Terms and Conditions.
  • 6. Administrative charges
    The following administrative charges shall apply:
    Service Applicable Administrative Charge incl. VAT
    Migration from this Tariff Plan to prepaid €3 one-time charge
    Removal of an Add-On Pack as long as this is not tied to a penalty €3 per Add-On Pack removal
    Paper copy of your itemised bill €3 per itemised bill
    Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
    No Direct Debit Mandate €3 per month
    Twin SIM functionality €5 per month
    BES (Blackberry Enterprise Server) €13 per month
    Direct Debit Reversals €5
    Suspension of Service – reconnection charge €10
    Paper bills €2 per invoice

    These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 7. Add-On Packs
    • 7.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 8. Disconnections, Migrations and Penalties
    • 8.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower monthly access fee.

    • Penalty structure for 1 year agreements
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty

      Penalty structure for 2 year tie-ins – Applicable for Options 1 & 2
      Year 1 Year 2
      Termination – Option 1 100% of devices subsidy + (30% of the monthly access fee x remaining months) 50% of device subsidy + (30% of the monthly access fee x remaining months)
      Termination – Option 2 30% of the monthly access fee x remaining months * 30% of the monthly access fee x remaining months *
      Downgrade – Options 1 & 2 30% of the difference in monthly access fee x remaining months 30% of the difference in monthly access fee x remaining months
      Upgrade/Same Level – Options 1 & 2 No Penalty No Penalty
    • 8.2 If you wish to terminate an Option 2 contract, a penalty of not more than €200 and not less than €50 will apply. If terminating the Option 2 contract in the last month of your contract, the applicable penalty for termination will be equivalent to your monthly access fee.
  • 9. Payment
    • 9.1 The Monthly Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears.
    • 9.2 Payment for this Tariff Plan will be via Direct Debit Mandate.
  • 10. Renewals
  • 11. General Information on this Tariff Plan
    • 11.1 If you do not use up the allocated Bundle within any given month, the remaining minutes/SMSs/data will not be carried forward to the following month.
    • 11.2 In Office ( www.vodafone.com.mt/inoffice)will be allowed by default on this Tariff Plan.
    • 11.3 All charges deriving from these Tariff Plans are inclusive of VAT but are exclusive of excise tax.
    • 11.4 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the plan you would be subscribed to prior to this subscription.
    • 11.5 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will start receiving a monthly SMS notification, informing you that your e-bill has been issued. You shall be charged a monthly administrative fee of €2 per invoice if you fail to provide us with your personal email address.
    • 11.6 If you opt to choose a mobile phone that exceeds the subsidised value, a deposit equivalent to 3 months access fee of your Tariff Plan, is required upon subscription
  • 12. General Terms and Conditions
    • 12.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these terms and conditions.
    • 12.2 Our general terms and conditions, our 4G Service terms and conditions, our secure e-billing terms and conditions , our after sales terms and conditions and any of our other relevant terms and conditions shall also apply.
    • 12.3 You are advised to visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on # 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about these Tariff Plans.
    • 12.4 As from 4th November 2013, our data network will be able to support 4G speeds in selected areas. 4G mobile data speeds are dependent on the network coverage as well as on your device. For further information about coverage in your area or should you have any queries about mobile data speeds, visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers. Upon subscribing to this Tariff Plan, the 4G Service general terms and conditions shall also apply.
    • 12.5 Quality of Service: The benefits of this Tariff Plan are meant solely for individual use. If, in our reasonable opinion we deem your use as being excessive, we may ask you to moderate your usage, as this may have repercussions on the quality of the network and service levels enjoyed by our other consumers. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with your airtime contract. Furthermore, we reserve the right to suspend or terminate your service if you abuse of the service and/or use it in a way for which it is not intended.
    • 12.6 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan without incurring any penalties by informing us of your decision to this effect. You may incur penalties should you decide to opt-out after the expiration of the 30 day time-period.

© v.17.12

Back to Top Printable Page

Vodafone Red Plan

Your Monthly Benefits
In Malta: Minutes & SMS to all local Vodafone mobile numbers Unlimited
In Malta: Minutes & SMS to all local numbers Unlimited
Internet on your mobile to be used in Malta and in EU 2GB
Incoming Calls in Malta and when travelling in EU FREE
IN EU: Minutes & SMS to all EU and local numbers FREE
Usage whilst travelling in Rest of World countries Traveller
Monthly Access Fee €60 (€10 discount when not opting for a device)
Monthly Access Fee without Direct Debit Mandate €61.50 (€10 discount when not opting for a device)

  • 1. The Vodafone Red pay monthly tariff plan is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you'). Vodafone reserves the right to limit the number of Red monthly tariff plans offered to a single person/legal entity.
  • 2. You may subscribe to Vodafone Red Plan as from the 8th April 2013. This version of the terms and conditions is applicable as from 1st June 2016.
  • 3. Vodafone Red Plan (Tariff Plan)
    All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable
    • 3.1 Benefit from the below Bundle, upon payment of €60 each month and upon signing a 1 year agreement.
      • 3.1.1 Local Bundle
        • 3.1.1.1 Unlimited minutes to all local fixed and mobile numbers on any local network;
        • 3.1.1.2 Unlimited SMSs to all mobile numbers on any local network;
      • 3.1.2 Usage whilst abroad in EU:
        • 3.1.2.1 Free incoming calls
        • 3.1.2.2 Free minutes to Malta and EU
        • 3.1.2.3 Free SMSs to any destination
      • 3.1.3 Data:
    • 3.2 If you wish to benefit from a subsidy on one of our handsets, you will be required to sign a 2 year agreement – Option 1.
    • 3.3 If you wish to benefit from a €10 monthly discount on your monthly access fee, you will be required to sign a 2 year agreement (and not get a subsidy on a handset) – Option 2.
  • 4. Rates outside Tariff Plan and Information on Charges
    • 4.1All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable. You may check/monitor your Bundle usage by sending an SMS to 16290 free of charge.

      Out of Bundle Rating
      Service Rate Outside Bundle
      Local & EU Roaming Data Usage Any local & EU roaming data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Calls to EU when in Malta See 4.2 International Calls
      SMS to EU when in Malta See 4.2 International Calls

      Rates for Other Services applicable in Malta and EU
      Other Services Rates
      Calls/SMSs to Premium Rate Numbers Charged outside of your call minutes/SMS Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium rates visit: www.mca.org.mt/sites/default/files/pageattachments/PRS Decision.pdf
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to an international number
      Calls to 1189 [Directory services] Consumed from Voice minutes Bundle.

      Rate outside Bundle is:- €0.25c
      Video Calls Not consumed from your Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 4.2 International Calls are charged on a per minute basis and shall not be consumed from your Bundle
      Zone Calls & Videocalls without using 1099 SMS MMS Calls with 1099
      Zone 1 – EU countries €0.70c €0.23c €0.58c €0.25c
      Zone 2 €0.51c €0.23c €0.58c €0.30c
      Zone 3 €0.91c €0.23c €0.58c €0.30c
      Zone 4 €2.63c €0.23c €0.58c €4.50c
    • 4.3 To benefit from these rates: Enter 1099 prefix before dialing the international number (for ex: if you wish to call a UK number at a discounted rate you need to dial 10990044XXXXXX].

      International voice calls lasting up to one minute shall be charged at the applicable flat rate
    • 4.4 These rates do not apply whilst roaming. Visit: vodafone.com.mt/roaming for roaming charges. For more info visit: https://www.vodafone.com.mt/tc-pay-monthly#internationalpaymonthly
  • 5. Roaming
  • 6. Administrative
    Other Services Applicable Administrative Charge incl. VAT
    Migration from this Tariff Plan to prepaid €3 one-time charge
    Removal of an Add-On Pack as long as this is not tied to a penalty €3 per Add-On Pack removal
    Paper copy of your itemised bill €3 per itemised bill
    Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
    No Direct Debit Mandate €3 per month
    Twin SIM functionality €5 per month
    BES (Blackberry Enterprise Server) €13 per month
    Direct Debit Reversals €5 one-time charge
    Suspension of Service – reconnection charge €10 one-time charge
    Paper bills €2 per invoice

    These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 7. Add-On Packs
    • 7.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 8. Disconnections, Migrations and Penalties
    • 8.1 A penalty or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower monthly access fee.

    • Penalty structure for 1 year tie-ins
      Termination 30% of the monthly access fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty

      Penalty structure for 2 year tie-ins – Applicable for Options 1 & 2
      Year 1 Year 2
      Termination - Option 1 100% of devices subsidy + (30% of the monthly access fee x remaining months) 50% of device subsidy + (30% of the monthly access fee x remaining months)
      Termination - Option 2 30% of the monthly access fee x remaining months * 30% of the monthly access fee x remaining months *
      Downgrade - Options 1 & 2 30% of the difference in monthly access fee x remaining months 30% of the difference in monthly access fee x remaining months
      Upgrade/Same Level - Options 1 & 2 No Penalty No Penalty
    • 8.2 If you wish to terminate an Option 2 contract, a penalty of not more than €300 and not less than €100 will apply. If terminating the Option 2 contract in the last month of your contract, the applicable penalty for termination will be equivalent to your monthly access fee.
  • 9. Payment
    • 9.1 The Monthly Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears.
    • 9.2 Payment for this Tariff Plan will be via Direct Debit Mandate.
  • 10. Renewals
    • You may renew your agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores.
  • 11. General Information on this Tariff Plan
    • 11.1 If you do not use up the allocated Bundle within any given month, the remaining minutes/SMSs/data will not be carried forward to the following month.
    • 11.2 In Office will be allowed by default on this Tariff Plan.
    • 11.3 All charges deriving from these Tariff Plans are inclusive of VAT but are exclusive of excise tax.
    • 11.4 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will start receiving a monthly SMS notification, informing you that your e-bill has been issued. You shall be charged a monthly administrative fee of €2 per invoice if you fail to provide us with your personal email address.
    • 11.5 If you opt to choose a mobile phone that exceeds the subsidised value, a deposit equivalent to 3 months access fee of your Tariff Plan, is required upon subscription.
  • 12. General Terms and Conditions
    • 12.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these terms and conditions.
    • 12.2 Our general terms and conditions, our 4G Service terms and conditions, our secure e-billing terms and conditions , our after sales terms and conditions and any of our other relevant terms and conditions shall also apply.
    • 12.3You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about these Tariff Plans.
    • 12.4 As from 4th November 2013, our data network will be able to support 4G speeds in selected areas. 4G mobile data speeds are dependent on the network coverage as well as on your device. For further information about coverage in your area or should you have any queries about mobile data speeds, visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers. Upon subscribing to this Tariff Plan, the 4G Service general terms and conditions shall also apply.
    • 12.5 Quality of Service: The benefits of this Tariff Plan are meant solely for individual use. If, in our reasonable opinion we deem your use as being excessive, we may ask you to moderate your usage, as this may have repercussions on the quality of the network and service levels enjoyed by our other consumers. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with your airtime contract. Furthermore, we reserve the right to suspend or terminate your service if you abuse of the service and/or use it in a way for which it is not intended.
    • 12.6 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan without incurring any penalties by informing us of your decision to this effect. You may incur penalties should you decide to opt-out after the expiration of the 30 day time-period.

© v.17.12

Back to Top Printable Page

Vodafone Red Premium Plan

Your Monthly Benefits
In Malta: Minutes & SMS to all local Vodafone mobile numbers Unlimited
In Malta: Minutes & SMS to all local numbers Unlimited
Internet on your mobile to be used in Malta and in EU 5GB
Incoming Calls in Malta and when travelling in EU FREE
IN EU: Minutes & SMS to all EU and local numbers FREE
Usage whilst travelling in Rest of World countries Traveller
Care Pack 1 Handset Repair or Replacement
Monthly Access Fee €99.99(€20 discount when not opting for a device)
Monthly Access Fee without Direct Debit Mandate €101.50 (€20 discount when not opting for a device)
  • 1. The Vodafone Red Premium pay monthly tariff plan is offered by Vodafone Malta Limited ('we') to new and existing customers ('you').
  • 2. You may subscribe to Vodafone Red Premium Plan as from the 23rd November 2012. This version of the terms and conditions is applicable as from 1st June 2017.
  • 3. Vodafone Red Premium Plan (Tariff Plan) All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 3.1 Benefit from the below bundles, upon payment of €99.99 each month and upon signing a 1 year agreement:
      • 3.1.1 Local Bundle
        • 3.1.1.1Unlimited minutes to all local fixed and mobile numbers on any local network;
        • 3.1.1.2 Unlimited SMSs to all mobile numbers on any local network
        • 3.1.1.3 5GB Internet on Your Mobile
      • 3.1.2 Internet on Your Mobile Speeds
        • 3.1.2.1 4G local Speeds (Refer to Term 13.4)
      • 3.1.3 Usage whilst abroad in EU:
        • 3.1.3.1 Free incoming calls
        • 3.1.3.2 Free minutes to Malta and EU
        • 3.1.3.3 Free SMSs to any destination
      • 3.1.4 Data:
        • 3.1.4.1 5 GB Internet on Your Mobile to use in Malta and in EU
      • These roaming benefits are subject to the Fair Use Policy in line with the EU Regulations further explained under clause 13.2. of General Terms and Conditions (Prepaid & Pay Monthly Plans).
    • 3.2 If you wish to benefit from a subsidy on one of our handsets, you will be required to sign a 2 year agreement. – Option 1.
    • 3.3 Those of you subscribing to this Tariff Plan from 1st April 2013 onwards may benefit from a €20 monthly discount on your monthly access fee upon signing a 2 year agreement (and not get a subsidy on a handset). – Option 2.
    • 3.4 Those of you subscribing to this Tariff Plan may choose to opt for the Traveller when travelling in NON-EU. For more information on Traveller Plan, visit vodafone.com.mt/tc-pay-monthly#travellerred
  • 4. Rates outside Tariff Plan and Information on Charges
    • 4.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable. You may also check/monitor your Data Bundle usage by sending an SMS to 16290 free of charge.

    • Local Bundle
      Local & EU Roaming Data Usage Any local & EU roaming data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Calls to EU when in Malta See 4.3 International Calls for rates
      SMS to EU when in Malta See 4.3 International Calls for rates

    • 4.2 Other Service rates rates applicable in Malta and EU:

    • Other Services Rates
      Calls/SMSs to Premium Rate Numbers Charged outside of your call minutes/SMS Bundle

      Premium Call Rate = fixed line call rate + premium rate of the call Premium SMS Rate = charged at the premium rate

      Premium SMS Rate = charged at the premium rate

      For more info on premium rates visit: www.mca.org.mt/sites/default/files/pageattachments/PRS Decision.pdf
      MMS €0.23c per MMS to any local number
      €0.58c per MMS to an international number
      Calls to 1189 [Directory services] Consumed from Voice minutes Bundle.

      Rate outside Bundle is:- €0.25c
      Video Calls Not consumed from your Bundle.
      €0.25c to any local number.
    • 4.3 International Calls are charged on a per minute basis and shall not be consumed from your Bundle.
    • Zone Calls & Videocalls without using 1099 SMS MMS Calls with 1099
      Zone 1 – EU countries €0.70c €0.23c €0.58c €0.25c
      Zone 2 €0.51c €0.23c €0.58c €0.30c
      Zone 3 €0.91c €0.23c €0.58c €0.35c
      Zone 4 €2.63c €0.23c €0.58c €4.50c

    • 4.4 To benefit from these rates: Enter 1099 prefix before dialling the international number (for ex: if you wish to call a UK number at a discounted rate you need to dial 10990044XXXXXX]. International voice calls lasting up to one minute shall be charged at the applicable flat rate. These rates do not apply whilst roaming. Visit: vodafone.com.mt/roaming. for roaming charges. For more info visit: https://www.vodafone.com.mt/tc-pay-monthly#internationalpaymonthly
  • 5. Roaming
    • 5.1 All calls to 99999247 while roaming anywhere in the EU and non-EU countries are free-of-charge.
  • 6. Administrative Charges
    The following administrative charges shall apply:
    Service Applicable Administrative Charge incl. VAT
    Migration from this Tariff Plan to prepaid €3 one-time charge
    Removal of an Add-On Pack as long as this is not tied to a penalty €3 per Add-On Pack removal
    Paper copy of your itemised bill €3 per itemised bill
    Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
    No Direct Debit Mandate €3 per month
    Twin SIM functionality €5 per month
    BES (Blackberry Enterprise Server) €13 per month
    Direct Debit Reversals €5 one-time charge
    Suspension of Service – reconnection charge €10 one-time charge
    Paper bills €2 per invoice

    These charges cover the work involved in processing each request/payment instructions as well as any stationery costs relative thereto.
  • 7. Care Pack for your Smartphone – Applicable to those of you subscribed to Option 1 (Term 3.4)
    • 7.1 You will benefit from a care pack for your device which entitles you to have your phone repaired for free or to get a replacement in case of out of warranty malfunction including screen damage and malfunction but excluding liquid damage. Theft and loss are not covered by the care pack. You are entitled for one free repair or replacement for the duration of your contract provided that you are subscribed to a 2 year agreement.
      • 7.1.1 The restoration or reinstallation of any programs and/or data on the device following the service, other than the software supplied with the device by the manufacturer at the time of purchase; and
      • 7.1.2 Any interoperability or compatibility issues that may arise when your device software or options are not supported by the manufacturer of the device are used with the device.
    • 7.2 You shall ensure that prior to the handing over the handset for service:
      • 7.2.1 you would already have removed any confidential information of a proprietary and/or personal nature from the said device; and
      • 7.2.2 you would have already carried out all necessary backups of all programs, information and data; and you have removed the SIM Card/s and all removable accessories, external devices, media, memory cards, sticks, chips and their contents from the device.
    • 7.3 Should you fail to remove any such data and/or removable accessories listed in Term 7.3 above, you acknowledge that you are doing so at your own risk and that we shall not be held liable for any loss or damages which may ensue.
    • 7.4 Support, Repair and Replacement: In the event that the device requires off-site repairs, the after sales representative shall provide you with a loan phone and shall deliver your device to our after sales service centre. Once repaired, we will notify you that it is available for collection by not later than 15 days from receipt of said notification. Failure to collect your repaired device within the stipulated time-frame, shall automatically give us the right to dispose of the repaired device as we deem necessary without further notification. Alternatively, you may benefit from our 'drop-off' service, free of charge. In this case, we will deliver the repaired device onsite.
    • 7.5 Replacement of the device shall be at our sole discretion.
    • 7.6 Loan Phone Service
    • 7.7 General: A replaced/repaired Product will be given a 90 day warranty period if the remainder of the original warranty period is less than 90 days and this subject to the conditions laid down in the Limited Warranty.
  • 8. Add-On Packs
    • 8.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 9. Disconnections, Migrations and Penalties
    • 9.1 A penalty or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower monthly access fee.
      Penalty structure for 1 year tie-ins
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty

      Penalty structure for 2 year tie-ins – Applicable for Options 1 & 2
      Year 1 Year 2
      Termination - Option 1 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months) 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)
      Termination - Option 2 30% of the Monthly Access Fee x remaining months * 30% of the Monthly Access Fee x remaining months *
      Downgrade - Options 1 & 2 30% of the difference in Monthly Access Fee x remaining months 30% of the difference in Monthly Access Fee x remaining months
      Upgrade/Same Level - Options 1 & 2 No Penalty No Penalty
    • 9.2 If you wish to terminate an Option 2 contract, a penalty of not more than €400 and not less than €150 will apply. If terminating the Option 2 contract in the last month of your contract, the applicable penalty for termination will be equivalent to your monthly access fee.
  • 10. Payment
    • 10.1 The Monthly Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears.
    • 10.2 Payment for this Tariff Plan will be via Direct Debit Mandate.
  • 11. Renewals
    • You may renew your agreement by visiting one of our retail outlets ( vodafone.com.mt/vodafonestores) or by calling customer care on 247, free of charge, from your handset.
  • 12. General Information on this Tariff Plan
    • 12.1 If you do not use up the allocated Bundles within any given month, the remaining minutes/SMSs/data will not be carried forward to the following month.
    • 12.2 If you opt to choose a mobile phone that exceeds the subsidised value, a deposit equivalent to 3 months access fee of your Tariff Plan, is required upon subscription.
    • 12.3 In Office ( www.vodafone.com.mt/inoffice) will be allowed by default on this Tariff Plan.
    • 12.4 All charges deriving from these Tariff Plans are inclusive of VAT and but are exclusive of excise tax or any other taxes which may be applicable.
    • 12.5 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will start receiving a monthly SMS notification, informing you that your e-bill has been issued. You shall be charged a monthly administrative fee of €2 per invoice if you fail to provide us with your personal email address.
  • 13. General Terms and Conditions
    • 13.1When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these terms and conditions.
    • 13.2 Our general terms and conditions, our 4G Service terms and conditions, our secure e-billing terms and conditions , our after sales terms and conditions and any of our other relevant terms and conditions shall also apply.
    • 13.3 You are advised to visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on # 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about these Tariff Plans.
    • 13.4 As from 4th November 2013, our data network will be able to support 4G speedsin selected areas. 4G mobile data speeds are dependent on the network coverage as well as on your device. For further information about coverage in your area or should you have any queries about mobile data speeds, visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers. Upon subscribing to this Tariff Plan, the 4G Service general terms and conditions shall also apply.
    • 13.5 Quality of Service: The benefits of this Tariff Plan are meant solely for individual use. If, in our reasonable opinion we deem your use as being excessive, we may ask you to moderate your usage, as this may have repercussions on the quality of the network and service levels enjoyed by our other consumers. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with your airtime contract. Furthermore, we reserve the right to suspend or terminate your service if you abuse of the service and/or use it in a way for which it is not intended.
    • 13.6 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan without incurring any penalties by informing us of your decision to this effect. You may incur penalties should you decide to opt-out after the expiration of the 30 day time-period.

© v.17.12

Back to Top Printable Page

Add-On Packs Terms & Conditions

  • 1. The Vodafone Add-On Packs (‘Add-Ons’) are offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') subscribed to either one of the Vodafone Red Basic, Vodafone Red or Vodafone Red Premium Tariff Plans (collectively ‘Vodafone Red tariff plans’) in accordance with these terms and conditions as from 1st April 2015.
  • 2. Vodafone reserves the right to limit the number of Add-Ons offered to a single person/legal entity. Once you have subscribed to an Add-On for a particular service, you cannot subscribe to an additional Add-On for that same service.
  • 3. By subscribing to any of these Add-Ons, you are automatically accepting to adhere to these terms and conditions.
  • 4. Our general terms and conditions, our secure e-billing terms and conditions , our Vodafone Traveller terms and conditions and any of our other relevant terms and conditions shall also apply.
  • 5. You can add the following Add-Ons to your tariff plan at an additional monthly fee as follows:

    • 5.1Data Add-On Packs (Only applicable with the Vodafone Red and the Vodafone Red Premium Tariff Plans)

      Add-On Packs Includes Monthly Fee incl. VAT
      Internet on Your Mobile (IOYM) Add-On Pack 1GB €10
      3GB €15
      These add-on packs will be available in Malta and in EU. These roaming benefits are subject to the Fair Use Policy in line with the EU Regulations further explained under clause 13.2. of General Terms and Conditions (Prepaid & Pay Monthly Plans).
    • 5.2The Add-On will be consumed once you have exhausted the allowances within your particular Vodafone Red tariff plan.
    • 5.3Removal of an Add-On can be done either by calling our customer care on 247, free of charge from your handset or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores.
    • 5.4The removal of an Add-On is subject to a €3 charge as per the Terms and Conditions of the particular Vodafone Red tariff plan you are subscribed to, which may be found on https://www.vodafone.com.mt/tc-pay-monthly
  • 6. General Information
    • 6.1 If you do not use up the allocated Add-On allowances within any given month, the remaining allowances will not be carried forward to the following month.
    • 6.2All charges deriving from these Add-Ons are inclusive of VAT but are exclusive of excise tax.
  • 7. General Terms and Conditions
    • 7.1 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from these Add-Ons without incurring any penalties by informing us of your decision to this effect.
  • v.3 © June 2017

    Printable Page Back to Top

Vodafone Traveller – RED Plans (as of 1st March 2016)

  • 1. Migrate to our Vodafone Traveller ('Traveller') and benefit from a Daily bundle consisting of minutes to call Malta, receiving calls, SMS to send to anywhere, Internet on Your Mobile whilst abroad within the ‘Traveller countries’ (Term 6).
  • 2. You may subscribe to Traveller as from the 29th June 2012. The new revamped Traveller will start applying from the 1st June 2017.
  • 3. Who can subscribe: Applicable for those of you subscribed to RED Plans (https://www.vodafone.com.mt/red) mainly RED Basic, RED and RED Premium, RED. Traveller is also applicable to RED Business Plans ( https://www.vodafone.com.mt/tc-business) mainly RED Business Bronze, RED Business Silver, RED Business Gold, and RED Platinum.
  • 4. How to subscribe:
    • 4.1. Call 247, visit one of our retail stores ( https://www.vodafone.com.mt/vodafonestores) or contact your account executive.
    • 4.2. Upon subscribing to Traveller, your Roaming tariff shall be migrated to Traveller within 24 hours.
  • 5. Vodafone Traveller Add-On: Upon subscribing to Traveller, you shall thereafter be charged a Daily Fee to benefit from a daily bundle of minutes to call Malta, receiving calls, SMS to any destination, Internet on Your Mobile whilst abroad in the ‘Traveller Countries’ (Term 6).
    • 5.1. The applicable Daily charge when Traveller Countries is that of:
      • 5.1.1 Zone 3 - €6 per day will apply when in Traveller Countries in Term 6.3.
    • 5.2. The daily bundle (the ‘ Daily Bundle’) applicable when in Zone 1 and Zone 2 Traveller Countries listed in term 6.1 and term 6.2 shall be as per the table below:
      Plans Daily Bundle In-Bundle Compensation
      RED Basic/RED Business Bronze/RED Business Silver - 60 minutes to Maltese numbers
      - 60 FREE SMSs to anywhere
      - 60 MB
      - FREE incoming calls
      Voice:- per second
      RED/RED Business Gold - 100 minutes to Maltese numbers
      - 100 SMSs to anywhere
      - 100MB
      - FREE incoming calls
      SMS:- per SMS
      RED Premium/ RED Business Platinum - Unlimited minutes to Maltese numbers
      - Unlimited SMSs to anywhere
      - 150MB
      - FREE incoming calls
      Data:- per Byte
    • 5.3. A recurring daily bundle (the ‘ Recurring Daily Bundle‘) is applicable when in Zone 3 Traveller Countries listed in term 6.3 below, and shall include the following allowances:
      Plans Recurring Daily Bundle In-Bundle Compensation
      RED Basic/RED Business Bronze/RED Business Silver - 100 minutes to Maltese numbers
      - 100 SMSs to anywhere
      - 100 MB
      - FREE incoming calls
      Voice:- per second
      RED/RED Business Gold - 100 minutes to Maltese numbers
      - 100 SMSs to anywhere
      - 100MB
      - FREE incoming calls
      SMS:- per SMS
      RED Premium/RED Business Platinum - Unlimited minutes to Maltese numbers
      - Unlimited SMSs to anywhere
      - 150MB
      - FREE incoming calls
      Data:- per Byte
      • 5.3.1 Auto-renewal of the Recurring Daily Bundle:- Once any one of the allocated allowances in your Recurring Daily Bundle is consumed, a new Recurring Daily bundle will be applied against a charge of €6. The Recurring Daily Bundle may recur up to ten (10) times per day, where each time you will be allocated a new Recurring Daily Bundle. No allocations shall be carried forward from one recurrence to another, and/or from one day to another.
    • 5.4. Traveller Out of Bundle Rates:-
      Any usage beyond what is provided in the Daily Bundle shall be charged at the below Out of Bundle Rates:
      • 5.4.1 Out of Bundle Rates applicable to Zone 1 and 2 Traveller countries listed in term 6.1 and term 6.2 below shall be charged as follows:-
        Service Rates
        Calls to Zone 1 countries, Zone 2 countries and to Maltese numbers €0.25c per minute
        Calls to Zone 3 countries and to non-Traveller countries €1.85c per minute
        SMS to anywhere €0.05c per SMS
        Data €0.10c per MB
        MMS €0.23c per MMS
      • 5.4.2 The Out of Bundle rates applicable to Zone 3 Traveller countries listed in term 6.3 below shall be charged once the Recurring Daily Bundle has recurred for ten (10) times in one day. The Out of Bundle rates are as follows:-
        Service Rates
        Calls to Maltese number €0.40c per minute
        SMS to anywhere €0.30c per SMS
        Data €0.15c per MB
        Calls to non-Maltese numbers €1.85c per minute
  • 6. Traveller Countries:-
    • 6.1 Zone 3 Traveller at €6.00/day per recurrence is available in: Anguilla, Antigua, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Congo, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, FYROM – Macedonia, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Lesotho, Mexico, Montenegro, Mozambique, New Zealand, Nicaragua, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Russia, Samoa, Serbia, Singapore, South Africa, St. Lucia, St. Vincent, St.Kitts and Nevis, Suriname, Tanzania, Thailand, Tonga, Trinidad & Tobago, Turkey, Turks & Caicos, UAE, Uruguay, USA, US Virgin islands, Vanuatu.
  • 7. Traveller Add-On is not applicable when:
    • 7.1. Travelling in any country not listed in any country mentioned in Term 6 above. Visit the Pay Monthly World Rates ( https://www.vodafone.com.mt/ratesbycountry) for more information on the applicable rates for any other country not mentioned in Term 6.
    • 7.2. If a call is made to any premium or satellite number whilst roaming, the standard premium and satellite rates shall apply(https://www.vodafone.com.mt/ratesbycountry)
    • 7.3. If travelling at Sea (example: cruise liners and ferries), the standard Maritime Roaming rates (https://www.vodafone.com.mt/maritimeroaming) will apply.
  • 8. Additional Traveller Information:-
    • 8.1. You will incur the Daily charge as per term 5.1 above upon receiving or making a call, sending an SMS or upon commencing a data session whilst roaming with Traveller in any country mentioned in term 6 above.
    • 8.2. The Daily Charge and Daily Bundle will be applied on a per day basis and shall be calculated with reference to Central European Time (from 00:00 till 23:59 CET). A Daily Rate and a Daily Bundle will be applied each time you travel in different Traveller Zones in a day. Unused minutes, SMS and Data cannot be carried over to the next day.
    • 8.3. No bill shock preventor or data roaming notification is available on Traveller. The bill shock preventor/data roaming notification is available on the default Pay Monthly Vodafone World Rates (https://www.vodafone.com.mt/ratesbycountry)
    • 8.4. Short codes and rates on Traveller will be as follows:
      Number Rating Remarks
      +35680049999 Free of charge Tariff information services
      +3569990909 Consumed from Bundle Mailbox
      +35699999247 Free of charge Call Centre
    • 8.5. All charges deriving from Traveller include VAT but exclude any other applicable taxes, unless otherwise explicitly stated.
    • 8.6. To Opt-out of Traveller: To switch to the default Pay Monthly Vodafone World Rates (https://www.vodafone.com.mt/ratesbycountry) free of charge, call 247 or visit one of our retail outlets (https://www.vodafone.com.mt/vodafonestores)
    • 8.7. The charges as published on www.vodafone.com.mt will apply to customers who have opted in to Traveller and use their phone when roaming on Vodafone or Vodafone approved networks in eligible countries as published onwww.vodafone.com.mt. Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customer’s responsibility to check prior to travel.
    • 8.8. Customers opted in to Traveller can decide to purchase roaming data services from third party operators. While roaming customers may connect to a network other than Vodafone’s preferred network in the particular country, provided that Vodafone has a roaming agreement in place with the operator. If they have purchased an alternative data roaming service, Traveller customers must contact Vodafone customer care to activate access to the network if that Network is not a Vodafone approved network. The customer must also manually switch their phone to this alternative network. If a customer has requested to be moved to a non-Vodafone or non-Vodafone preferred network for their data services, they will need to manually switch back to the Vodafone or Vodafone preferred network if they wish to avail of the Traveller pricing for their voice calls and texts. If a customer does not manually switch back to the Vodafone or Vodafone preferred network they will not be able to avail of the Traveller and related rates. In these circumstances the Customer will be charged at the default EU pricing rate for calls and texts made on the alternative network. These prices are published on www.vodafone.com.mt
  • 9. General Terms:
    • 9.1 Our Quality of Service term ( https://www.vodafone.com.mt/tc-general#qualityofservice), your respective Red plan terms and conditions, and any other relevant terms and conditions shall apply.
    • 9.2 Call our Customer Care on 247, send an email onmailto:247.mt@vodafone.com or visit one of our retail outlets(https://www.vodafone.com.mt/vodafonestores) for further info.
    • 9.3 We may suspend indefinitely or for a definite period, amend/delete or terminate these terms and conditions at any time (collectively 'Modifications') for any valid reason, by giving you a 30 day prior written notice with the proposed Modifications. You may opt-out from using Traveller without incurring any charges should you disagree with the Modifications during the 30 day period, provided that you inform us of your decision to this effect.
  • Vodafone Traveller – RED Plans (Current)

  • 1. Migrate to our Vodafone Traveller ('Traveller') and benefit from a Daily bundle consisting of minutes to call Malta, receiving calls, SMS to send to anywhere, Internet on Your Mobile whilst abroad within the ‘Traveller countries’ (Term 6).
  • 2. You may subscribe to Traveller as from the 29th June 2012. The new revamped Traveller will start applying from the 1st July 2014.
  • 3. Who can subscribe: Applicable for those of you subscribed to RED Plans (https://www.vodafone.com.mt/red) mainly RED Basic, RED and RED Premium
  • 4. How to subscribe:
    • 4.1. Call 247, visit one of our retail stores (https://www.vodafone.com.mt/vodafonestores) or contact your account executive.
    • 4.2. Upon subscribing to Traveller, your Roaming tariff shall be migrated to Traveller within 24 hours.
  • 5. Vodafone Traveller Add-On: Upon subscribing to Traveller, you shall thereafter be charged a Daily Fee to benefit from a daily bundle of minutes to call Malta, receiving calls, SMS to any destination, Internet on Your Mobile whilst abroad in the ‘Traveller Countries’ (Term 6).
    • 5.1. The applicable Daily charge when Traveller Countries is that of:-
      • - €1.50 per day when in Traveller Countries in Term 6.1,
      • - €3 per day when in Traveller Countries in Term 6.2,
      • - €4 per day when in Traveller Countries in Term 6.3
      • - €6 per day will apply when in Traveller Countries in Term 6.4.
    • 5.2. The Daily Bundle applicable when in all (Term 6) Traveller Countries:
      Plans Daily Bundle In-Bundle Compensation
      RED Basic - 60 FREE minutes to Malta
      - 60 FREE SMSs to anywhere
      - 60MB
      - FREE incoming calls
      Voice:- per second
      RED - 100 FREE minutes to Malta
      - 100 FREE SMSs to anywhere
      - 100MB
      - FREE incoming calls
      SMS:- per SMS
      RED Premium - Unlimited FREE minutes to Malta
      - Unlimited FREE SMSs to anywhere
      - 150MB
      - FREE incoming calls
      Data:- per Byte
    • 5.3. Traveller Out of Bundle Rates:-
      Out of Bundle Rates
      - Calls to Traveller Countries (Term 6): €0.25c per minute.
      - Calls to NON-Traveller countries (Term 7.1): €1.85c per minute.
      - Calls made out of bundle shall be charged at a per minute basis
      - SMS: €0.05c per SMS
      - All MMS at €0.23c per MMS
      - Data: €0.10c per MB, charged on a per MB basis
  • 6. Traveller Countries:-
    • 6.1 Traveller at €1.50/day is available in: United Kingdom and Italy
    • 6.2 Traveller at €3/day is available in: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
    • 6.3 Traveller at €4/day is now also available in: Albania, Australia, Egypt, India, New Zealand, South Africa, USA.
    • 6.4 Traveller at €6/day is now also available in: Canada, Libya, Russia, Thailand, UAE (Dubai)
  • 7. Traveller Add-On is not applicable when:
    • 7.1. Travelling in any country not listed in any country mentioned in Term 6 above. Visit the Pay Monthly World Rates (https://www.vodafone.com.mt/ratesbycountry) for more information on the applicable rates for any other country not mentioned in Term 6.
    • 7.2. If a call is made to any premium or satellite number whilst roaming, the standard premium and satellite rates shall apply (https://www.vodafone.com.mt/ratesbycountry)
    • 7.3. If travelling at Sea (example: cruise liners and ferries), the standard Maritime Roaming rates (https://www.vodafone.com.mt/maritimeroaming) will apply.
  • 8. Additional Traveller Information:-
    • 8.1. You will incur the Daily charge upon receiving or making a call, sending an SMS or upon commencing a data session whilst roaming with Traveller in any country mentioned in the above Term 6. Hence the Daily charge will not be applied if:
    • 8.2. The Daily Charge and Daily Bundle will be applied on a per day basis (from 00:00 till 23:59) Local (Malta’s time). A Daily Rate and a Daily Bundle will be applied each time you travel in different Traveller Zones in a day. Unused minutes, SMS and Data cannot be carried over to the next day.
    • 8.3. No bill shock preventor or data roaming notification is available on Traveller. The bill shock preventor/data roaming notification is available on the default Pay Monthly Vodafone World Rates (https://www.vodafone.com.mt/ratesbycountry)
    • 8.4. Short codes and rates on Traveller will be as follows:
      Number Rating Remarks
      +35680049999 Free of charge Tariff information services
      +3569990909 Consumed from Bundle Mailbox
      +35699999247 Free of Charge Call Centre
    • 8.5. All charges deriving from Traveller include VAT but exclude any other applicable taxes, unless otherwise explicitly stated.
    • 8.6. To Opt-out of Traveller: To switch to the default Pay Monthly Vodafone World Rates (https://www.vodafone.com.mt/ratesbycountry) free of charge, call 247 or visit one of our retail outlets (https://www.vodafone.com.mt/vodafonestores)
    • 8.7. The charges as published on www.vodafone.com.mt will apply to customers who have opted in to Traveller and use their phone when roaming on Vodafone or Vodafone approved networks in eligible countries as published on www.vodafone.com.mt. Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customer’s responsibility to check prior to travel.
    • 8.8. Customers opted in to Traveller can decide to purchase roaming data services from third party operators. While roaming customers may connect to a network other than Vodafone’s preferred network in the particular country, provided that Vodafone has a roaming agreement in place with the operator. If they have purchased an alternative data roaming service, Traveller customers must contact Vodafone customer care to activate access to the network if that Network is not a Vodafone approved network. The customer must also manually switch their phone to this alternative network. If a customer has requested to be moved to a non-Vodafone or non-Vodafone preferred network for their data services, they will need to manually switch back to the Vodafone or Vodafone preferred network if they wish to avail of the Traveller pricing for their voice calls and texts. If a customer does not manually switch back to the Vodafone or Vodafone preferred network they will not be able to avail of the Traveller and related rates. In these circumstances the Customer will be charged at the default EU pricing rate for calls and texts made on the alternative network. These prices are published on www.vodafone.com.mt
  • 9. General Terms:
    • 9.1 Our Quality of Service term (https://www.vodafone.com.mt/tc-general#qualityofservice) applies. "The benefits of all our products and services, including our prepaid and pay monthly tariff plans are meant solely for individual use. If, in our reasonable opinion we deem your use as being excessive, we may ask you to moderate your usage, as this may have repercussions on the quality of the network and service levels enjoyed by our other consumers. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with your airtime contract. Furthermore, we reserve the right to suspend or terminate your service if you abuse of the service and/or use it in a way for which it is not intended."
    • 9.2 Call our Customer Care on 247, send an email on mailto:247.mt@vodafone.com or visit one of our retail outlets (https://www.vodafone.com.mt/vodafonestores) for further info.
    • 9.3 We may suspend indefinitely or for a definite period, amend/delete or terminate these terms and conditions at any time (collectively 'Modifications') for any valid reason, by giving you a 30 day prior written notice with the proposed Modifications. You may opt-out from using Traveller without incurring any charges should you disagree with the Modifications during the 30 day period, provided that you inform us of your decision to this effect.

©V.17.6

Printable Page Back to Top

Vodafone Red Basic Plan (valid until 31st March 2015)

  • 1. The Vodafone Red Basic pay monthly tariff plan is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you'). Vodafone reserves the right to limit the number of Red Basic monthly tariff plans offered to a single person/legal entity.
  • 2. You may subscribe to Vodafone Red Basic Plan as from the 8 th April 2013. This version of the terms and conditions is applicable as from 1 st March 2015.
  • 3. Vodafone Red Basic Plan (Tariff Plan)
    All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 3.1 Benefit from the below local Bundle, upon payment of €35 each month and upon signing a 1 year agreement.
      • 3.1.1 Unlimited minutes to all local Vodafone mobile numbers;
      • 3.1.2 80 minutes to all local fixed and mobile numbers on any local network;
      • 3.1.3 Unlimited SMSs to all local Vodafone mobile numbers
      • 3.1.4 80 SMSs to all mobile numbers on any local network; and
      • 3.1.5 1GB Internet on Your Mobile at 4G speeds.
    • 3.2 If you wish to benefit from a subsidy on one of our handsets, you will be required to sign a 2 year agreement – Option 1
    • 3.3 If you wish to benefit from a €5 monthly discount (Eco-Credit) on your monthly access fee, you will be required to sign a 2 year agreement (and not get a subsidy on a handset) – Option 2
  • 4. Rates outside Tariff Plan and Information on Charges
    • 4.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable. You may check/monitor your Bundle usage by sending an SMS to 16290 free of charge.

    • Out of Bundle Rates
      Service Rate Outside Bundle
      All Local Calls €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local Data Usage Any local data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the local data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      SMS

      €0.05c per SMS

      Rates for Other Services
      Other Services Rates

      Calls/SMSs to Premium Rate Numbers

      Charged outside of your call minutes/SMS Bundle

      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate

      For more info on premium rates visit: www.mca.org.mt/sites/default/files/pageattachments/PRS Decision.pdf
      MMS €0.23c per MMS to any local number
      €0.58c per MMS to an international number

      Video Calls

      Not consumed from your Bundle.
      €0.25c to any local number.
    • 4.2 International Calls are charged on a per minute basis and shall not be consumed from your Bundle.

    • Zone Calls & Videocalls without using 1099 SMS MMS Calls with 1099
      1 – EU €0.70c €0.23c €0.58c €0.25c
      2 – North Africa, USA, Canada & Australia €0.51c €0.23c €0.58c €0.30c
      3 – Rest of the World €0.91c €0.23c €0.58c €0.35c
      4 – Premium, Satellite & Other Countries €2.63c €0.23c €0.58c €4.50c
    • 4.3 To benefit from these rates: Enter 1099 prefix before dialling the international number (for ex: if you wish to call a UK number at a discounted rate you need to dial 10990044XXXXXX). International voice calls lasting up to one minute shall be charged at the applicable flat rate. These rates do not apply whilst roaming. Visit: vodafone.com.mt/roaming for roaming charges. For more information visit: https://www.vodafone.com.mt/tc-pay-monthly#internationalpaymonthly
  • 5. Roaming
    All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.1 The benefits of this Tariff Plan are not applicable whilst roaming and our Basic roaming rates shall apply. This does not apply to those of you registered to our Vodafone Traveller tariff plan.
    • 5.2 You will have the option to subscribe to our Vodafone Traveller tariff plan.
    • 5.3 No bill shock preventer or data roaming notification is available on the Traveller tariff Plan. To be able to avail yourself from the bill shock preventer or data roaming notification, you must be subscribed to the basic default tariff.
    • 5.4 Call our Customer Care on 247, send an e-mail on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Vodafone Traveller Terms and Conditions.
  • 6. Administrative charges
    The following administrative charges shall apply:
    Service Applicable Administrative Charge incl. VAT
    Migration from this Tariff Plan to prepaid €3 one-time charge
    Removal of an Add-On Pack as long as this is not tied to a penalty €3 per add-on pack removal
    Paper copy of your itemised bill €3 per itemised bill
    Downgrade to another pay monthly tariff plan with lower monthly access fee €3 one-time charge
    No Direct Debit Mandate €1.50 per month
    Twin SIM functionality €5 per month
    BES (Blackberry Enterprise Server) €13 per month
    Direct Debit Reversals €5
    Suspension of Service – reconnection charge €10
    Paper bills €2 per invoice
    These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 7. Add-On Packs
    • 7.1 You can add the following Add-on Packs to your Tariff Plan at an additional monthly fee as follows:

      • 7.1.1 SMS Add-On Packs
        • Add-On Packs Includes Monthly Fee incl. VAT
          SMS Add-On Pack 250 SMS €5
      • 7.1.2 International EU Add-On Packs
        • Add-On Packs Includes Monthly Fee incl. VAT
          International EU Bundle 50 minutes to EU €5

          The International EU Bundle shall only be applicable for calls towards the current Zone 1. The International EU Bundle will be consumed on a per second basis. Once this is consumed, you will be charged €0.25c/minute unitized per minute if the 1099 prefix is used, or else the standard international rates apply. For more information on International Rates, please visit: https://www.vodafone.com.mt/tc-pay-monthly#internationalpaymonthly

      • 7.2 The Add-On Pack will be consumed once you have exhausted the allowances in the tariff plan (terms 3.1).
      • 7.3 Removal of an Add-On Pack can be done either by calling our customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores.
      • 7.4 The removal of an Add-On Pack is subject to a €3 charge as per Term 6 above.
      • 7.5 Customers who had subscribed to the 500MB Add-on and the 1GB add-on prior to 15th March 2015, shall continue to benefit from these data add-ons until either end of contract or until customer unsubscribes.
    • 8.Disconnections, Migrations and Penalties
      • 8.1 A penalty or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower monthly access fee.

        Penalty structure for 1 yr tie-ins
        Termination €50 flat fee
        Downgrades/Upgrades/Same Level No penalty

        Penalty structure for 2 yr tie-ins – Applicable for Options 1 & 2
         
        Year 1
        Year 2
        Termination - Option 1
        100% of devices subsidy
        50% of device subsidy
        Termination - Option 2 100% of monthly discount x% of months into contract 100% of monthly discount x% of months into contract
        Downgrade - Options 1 & 2
        Access fee difference x6 months + €3 administrative fee
        Access fee difference x3 months + €3 administative fee
        Upgrade/Same Level - Options 1 & 2 No penalty No penalty
      • 8.2 Applicable penalty for termination within the remaining 2 months of your contract amounts to twice your monthly access fee. The applicable penalty for termination in the remaining 1 month amounts to 1 monthly access fee.
    • 9.Payment
      • 9.1 The Monthly Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears.
      • 9.2 Payment for this Tariff Plan will be via Direct Debit Mandate.
    • 10.Renewals
      You may renew your agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores.
    • 11. General Information on this Tariff Plan
      • 11.1 If you do not use up the allocated Bundle within any given month, the remaining minutes/SMSs/data will not be carried forward to the following month.
      • 11.2 In Office will be allowed by default on this Tariff Plan.
      • 11.3 All charges deriving from these Tariff Plans are inclusive of VAT but are exclusive of excise tax.
      • 11.4 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the plan you would be subscribed to prior to this subscription.
      • 11.5 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will start receiving a monthly SMS notification, informing you that your e-bill has been issued. You shall be charged a monthly administrative fee of €2 per invoice if you fail to provide us with your personal email address.
      • 11.6 If you opt to choose a mobile phone that exceeds the subsidised value, a deposit equivalent to 3 months access fee of your Tariff Plan, is required upon subscription
    • 12. General Terms and Conditions