Vodafone Red Business Calls

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Minutes & SMS to any other local & EU mobile and fixed numbers Unlimited
    Minutes & SMS to Australia, Canada, Turkey & USA 100
    Whilst in EU
    Minutes & SMS to all Maltese and EU mobile and fixed numbers Free
    Incoming calls Free
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and in EU 4GB
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €43
    Monthly Access Fee without Direct Debate Mandate €44.50
  • 1. The RED Business Calls pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 17th December 2018. This version of the Specific Terms and Conditions is applicable as from 17th December 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between you and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at forty-three (€43) Euros each month (‘Monthly Access Fee’) when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’).
    • 5.4 If you do not wish to benefit from a subsidised handset, you may benefit from a five (€5) Euro monthly discount (Eco-Credit) on your Monthly Access Fee, when signing a two (2) year agreement.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty-three (€43) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta
      Minutes to all local & EU mobile and fixed numbers Unlimited
      SMS to all local & EU mobile numbers Unlimited
      Minutes to Australia, Canada, Turkey & USA 100
      SMS to Australia, Canada, Turkey & USA 100
      When in the EU
      Minutes to Maltese and EU mobile and fixed numbers Free
      SMS to Maltese and EU mobile numbers Free
      Incoming Calls Free
      Data
      Data (shared in Malta and in the EU) 4GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates Outside Monthly Bundle and Other Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside Bundle
      Whilst in Malta
      Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.
      Whilst in the EU
      Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Zones1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to numbers from Zones 1, 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 €0.25c per minute €0.05c €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this http://www.vodafone.com.mt/redbusinessplans or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      BES (Blackberry Enterprise Server) €13 per month
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 16230, free of charge from your handset, visit our Business Centre at our Birkirkara outlet, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.3) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.3) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.3 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
    • 13.3 In the event of an invoice/s not being paid within the stipulated due date, Vodafone reserves the right to restrict, suspend, and/or disconnect the service without notification.
    • 13.4 Upon suspension of service, Vodafone reserves the right to apply administrative charges as appropriate in accordance with term 9 above.
  • 14. General Information on this Tariff Plan
    • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 This Tariff Plan is provided is for your individual business communications and not to generate income for yourself or others (whether individually, sequentially or automatically). To maintain the quality and performance of our service(s) and to ensure the highest level of service performance for all users, we may, without notice, suspend and/or terminate your service wholly or partially for any valid reason, including without limitation, when you are:
      • 14.2.1 Using the Tariff Plan in connection with a device, software or applications which re-routes calls or allows the sending of SMS and/or MMS;
      • 14.2.2 Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time;
      • 14.2.3 Sending or uploading unsolicited electronic messages through various communication modes, not limited to, e-mails, SMS’ or instant messaging services where there is no prior relationship between the sender and the recipient, whether or not the content is commercial or non-commercial, advertising or promotional materials, offers to sell any goods or services, or conducting or forwarding surveys, contests or chain letters.
    • 14.3 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.4 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.3 will not apply.
    • 14.5 You are advised to visit our website vodafone.com.mt, call our Customer Care on 16230, send us an email on business247.mt@vodafone.com or visit our Business Centre at our Birkirkara outlet to learn more about this Tariff Plan.

© V 18.12

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Vodafone Red Business Data

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all Vodafone mobile and fixed numbers Unlimited
    Minutes & SMS to any other local & EU mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to all Maltese and EU mobile and fixed numbers 100
    Incoming calls Free
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and in EU 8GB
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €43
    Monthly Access Fee without Direct Debate Mandate €44.50
  • 1. The RED Business Data pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 17th December 2018. This version of the Specific Terms and Conditions is applicable as from 17th December 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between you and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at forty-three (€43) Euros each month (‘Monthly Access Fee’) when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’).
    • 5.4 If you do not wish to benefit from a subsidised handset, you may benefit from a five (€5) Euro monthly discount (Eco-Credit) on your Monthly Access Fee, when signing a two (2) year agreement.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty-three (€43) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta
      Minutes to local Vodafone mobile and fixed numbers Unlimited
      SMS to local Vodafone mobile numbers Unlimited
      Minutes to other local & EU mobile and fixed numbers 100
      SMS to other local & EU mobile numbers 100
      When in the EU
      Minutes to Maltese and EU mobile and fixed numbers 100
      SMS to Maltese and EU mobile numbers 100
      Incoming Calls Free
      Data
      Data (shared in Malta and in the EU) 8GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates Outside Monthly Bundle and Other Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside Bundle
      Whilst in Malta
      Local Calls €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local SMS €0.05c per SMS
      Calls to the EU €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to the EU €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.
      Whilst in the EU
      Calls to Malta and EU €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to Malta and EU €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Zones1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to numbers from Zones 1, 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 €0.25c per minute €0.05c €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this http://www.vodafone.com.mt/redbusinessplans or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on business247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      BES (Blackberry Enterprise Server) €13 per month
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 16230, free of charge from your handset, visit our Business Centre at our Birkirkara outlet, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.3) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.3) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.3 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
    • 13.3 In the event of an invoice/s not being paid within the stipulated due date, Vodafone reserves the right to restrict, suspend, and/or disconnect the service without notification.
    • 13.4 Upon suspension of service, Vodafone reserves the right to apply administrative charges as appropriate in accordance with term 9 above.
  • 14. General Information on this Tariff Plan
    • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 This Tariff Plan is provided is for your individual business communications and not to generate income for yourself or others (whether individually, sequentially or automatically). To maintain the quality and performance of our service(s) and to ensure the highest level of service performance for all users, we may, without notice, suspend and/or terminate your service wholly or partially for any valid reason, including without limitation, when you are:
      • 14.2.1 Using the Tariff Plan in connection with a device, software or applications which re-routes calls or allows the sending of SMS and/or MMS;
      • 14.2.2 Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time;
      • 14.2.3 Sending or uploading unsolicited electronic messages through various communication modes, not limited to, e-mails, SMS’ or instant messaging services where there is no prior relationship between the sender and the recipient, whether or not the content is commercial or non-commercial, advertising or promotional materials, offers to sell any goods or services, or conducting or forwarding surveys, contests or chain letters.
    • 14.3 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.4 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.3 will not apply.
    • 14.5 You are advised to visit our website vodafone.com.mt, call our Customer Care on 16230, send us an email on business247.mt@vodafone.com or visit our Business Centre at our Birkirkara outlet to learn more about this Tariff Plan.

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Device Offer 2017 | Valid till 31st December 2017

  • 1. Vodafone Malta Limited (‘we’) is offering customers the opportunity to benefit from additional device subsidy on selected phones when renewing on RED Business Advantage and RED Business Prime tariffs, or when joining the RED Business Advantage or RED Business Prime tariffs from prepaid, subject to these terms and conditions:
  • 2. The Promotion Period:
    • The offer starts from Wednesday 13 th December 2017 and will run until the Sunday 31 st December 2017 (the 'Promotion Period').
  • 3. Eligibility:
    • 3.1 The following are the customers eligible to benefit from the mentioned offer:
      • 3.1.1. Customers subscribing to either the RED Business Advantage or RED Business Prime plans from prepaid, or
      • 3.1.2. Customers renewing to a Vodafone Business Advantage RED plan or Vodafone Business Prime RED plan.
    • 3.2. Vodafone employees (direct or indirect) may not participate in the below offer.
  • 4. The Offer
    • 4.1 Eligible customers will benefit from the below special prices on selected phones as a result of extra device subsidy, as per these terms and conditions and the respective tariffs terms and conditions ( https://www.vodafone.com.mt/tc-pay-monthly):
      • 4.1.1. The extra device subsidy is over and above any subsidy allowance entitlement as per the tariff’s terms and condition and shall be redeemed only by the eligible customer mentioned in point 3, above.

        The special device prices on selected devices shall be as follows:
        • - iPhone 8 at €399 when renewing on RED Business Advantage or migrating from prepaid onto RED Business Advantage. (€490 subsidy instead of €299)
        • - iPhone 8 at €1 when renewing on RED Business Prime or migrating from prepaid onto RED Business Prime. (€888 subsidy instead of €599)

        • - Samsung 8 at €199 when renewing on RED Business Advantage or migrating from prepaid onto RED Business Advantage. (€500 subsidy instead of €299)
        • - Samsung 8 at €1 when renewing on RED Business Prime or migrating from prepaid onto RED Business Prime. (€698 subsidy instead of €599)
    • 4.2 This offer is exclusive and non-transferrable. The extra device subsidy need to be redeemed with the signing of the tariff agreement and is only valid for the offer period.
  • 5. General
    • 5.1. These terms and conditions shall be read in conjunction with Vodafone’s General Terms and Conditions and together with any other applicable Vodafone’s these terms and conditions.
    • 5.2. We shall not release any of your personal information to any third parties unless required to do so by law, by court or tribunal, or by any competent authority and this shall be done in accordance with the applicable laws and regulations
    • 5.3. You are advised to visit our website, call our Customer Care on 247 from your mobile or 99999247 from any other phone, send us an e-mail on 247.mt@vodafone.com or visit one of our retail outlets, if you have any further queries regarding this Offer.

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Vodafone RED Business Super

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local & EU provider 100
Data to be used in Malta and in EU 6GB
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and EU whilst travelling in EU 100
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Monthly Access Fee €43
Monthly Access Fee without Direct Debate Mandate €44.50

  • 1. The Vodafone RED Business Super (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 5th February 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller Terms and Conditions, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at forty-three ( €43) Euros each month (‘Monthly Access Fee’) when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’).
    • 5.4 If you do not wish to benefit from a subsidised handset, you may benefit from a five (€5) Euro monthly discount (Eco-Credit) on your Monthly Access Fee, when signing a two (2) year agreement.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty-three ( €43) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      100 minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      100 SMSs to Malta and EU;
      50 minutes to Rest of World
      50 SMSs to Rest of World
      Usage whilst abroad in EU countries Free incoming calls
      100 minutes to Malta and EU
      100 SMSs to Malta and EU
      Data 6 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      All Local and EU Calls from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below (provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your Bundle) :
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.25c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones, kindly follow this link: https://www.vodafone.com.mt/redbusinessplans
    • 8. Roaming
      • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
      • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
      • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
    • 9. Administrative charges
      • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
        Service Applicable Administrative Charge incl. VAT
        Migration from this Tariff Plan to prepaid €3 one-time charge
        Paper copy of your itemised bill €3 per itemised bill
        Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
        BES (Blackberry Enterprise Server) €13 per month
        Direct Debit Reversals €5
        Suspension of Service – reconnection charge €10
        Paper bills €2 per invoice
        Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
      • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
    • 10. Add-On Packs
      • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 16230, free of charge from your handset, visit our Business Centre at our Birkirkara outlet, or visit our website.
    • 11. Disconnections, Migrations and Penalties
      • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
      • 11.2 Penalty structure for 1 year Agreements:
        Termination 30% of the Monthly Access Fee x remaining months
        Downgrades 30% of the difference in Monthly Access Fee x remaining months
        Upgrades/Same Level No Penalty
      • 11.3 Penalty structure for 2 year Agreements:
          Year 1 Year 2
        Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
        Termination when benefiting from a subsidy (term 5.3) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
        Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
        Upgrade/Same Level No penalty** No penalty**
      • *In case you are benefit from a subsidy on one of our handsets (see term 5.3) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      • ** In case you are benefiting from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan to Eco tariff plan, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
    • 12. Renewals
      • 12.1 You may renew your Agreement either by calling customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
    • 13. Payment
      • 13.1 You are requested to apply for our secure e-billing service by providing us with your e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
      • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Bundle usage, and shall be charged in arrears.
      • 13.3 In the event of an invoice/s not being paid within the stipulated due date, Vodafone reserves the right to restrict, suspend, and/or disconnect the service without notification.
      • 13.4 Upon suspension of service, Vodafone reserves the right to apply administrative charges as appropriate in accordance with term 9 above.
    • 14. General Information on this Tariff Plan
      • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
      • 14.2 This Tariff Plan is provided is for your individual business communications and not to generate income for yourself or others (whether individually, sequentially or automatically). To maintain the quality and performance of our service(s) and to ensure the highest level of service performance for all users, we may, without notice, suspend and/or terminate your service wholly or partially for any valid reason, including without limitation, when you are:-
        • 14.2.1    Using the Tariff Plan in connection with a device, software or applications which re-routes calls or allows the sending of SMS and/or MMS;
        • 14.2.2    Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time;
        • 14.2.3    Sending or uploading unsolicited electronic messages through various communication modes, not limited to, e-mails, SMS’ or instant messaging services where there is no prior relationship between the sender and the recipient, whether or not the content is commercial or non-commercial, advertising or promotional materials, offers to sell any goods or services, or conducting or forwarding surveys, contests or chain letters;
      • 14.3We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
      • 14.4 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a minimum of 1-day prior written notice and in such case term 14.3 will not apply.
      • 14.5 You are advised to visit our website vodafone.com.mt, call our Customer Care on 16230, send us an email on business247.mt@vodafone.com or visit our Business Centre at our Birkirkara outlet to learn more about this Tariff Plan.
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Vodafone RED Business Ultra

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local & EU provider Unlimited
Data to be used in Malta and in EU 1.8GB
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and EU whilst travelling in EU Unlimited
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Monthly Access Fee €43
Monthly Access Fee without Direct Debate Mandate €44.50

  • 1. The Vodafone RED Business Ultra (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 5th February 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller Terms and Conditions, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at forty-three ( €43) Euros each month (‘Monthly Access Fee’) when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’).
    • 5.4 If you do not wish to benefit from a subsidised handset, you may benefit from a five (€5) Euro monthly discount (Eco-Credit) on your Monthly Access Fee, when signing a two (2) year agreement.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty-three ( €43) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      Unlimited SMSs to Malta and EU;
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU
      Unlimited SMSs to Malta and EU
      Data 1.8 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      All Local and EU Calls from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below (provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your Bundle) :
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.25c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones, kindly follow this link: https://www.vodafone.com.mt/redbusinessplans
    • 8. Roaming
      • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
      • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
      • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
    • 9. Administrative charges
      • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
        Service Applicable Administrative Charge incl. VAT
        Migration from this Tariff Plan to prepaid €3 one-time charge
        Paper copy of your itemised bill €3 per itemised bill
        Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
        BES (Blackberry Enterprise Server) €13 per month
        Direct Debit Reversals €5
        Suspension of Service – reconnection charge €10
        Paper bills €2 per invoice
        Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
      • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
    • 10. Add-On Packs
      • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 16230, free of charge from your handset, visit our Business Centre at our Birkirkara outlet, or visit our website.
    • 11. Disconnections, Migrations and Penalties
      • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
      • 11.2 Penalty structure for 1 year Agreements:
        Termination 30% of the Monthly Access Fee x remaining months
        Downgrades 30% of the difference in Monthly Access Fee x remaining months
        Upgrades/Same Level No Penalty
      • 11.3 Penalty structure for 2 year Agreements:
          Year 1 Year 2
        Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
        Termination when benefiting from a subsidy (term 5.3) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
        Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
        Upgrade/Same Level No penalty** No penalty**
      • *In case you are benefit from a subsidy on one of our handsets (see term 5.3) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      • ** In case you are benefiting from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan to Eco tariff plan, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
    • 12. Renewals
      • 12.1 You may renew your Agreement either by calling customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
    • 13. Payment
      • 13.1 You are requested to apply for our secure e-billing service by providing us with your e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
      • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Bundle usage, and shall be charged in arrears.
      • 13.3 In the event of an invoice/s not being paid within the stipulated due date, Vodafone reserves the right to restrict, suspend, and/or disconnect the service without notification.
      • 13.4 Upon suspension of service, Vodafone reserves the right to apply administrative charges as appropriate in accordance with term 9 above.
    • 14. General Information on this Tariff Plan
      • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
      • 14.2 This Tariff Plan is provided is for your individual business communications and not to generate income for yourself or others (whether individually, sequentially or automatically). To maintain the quality and performance of our service(s) and to ensure the highest level of service performance for all users, we may, without notice, suspend and/or terminate your service wholly or partially for any valid reason, including without limitation, when you are:-
        • 14.2.1    Using the Tariff Plan in connection with a device, software or applications which re-routes calls or allows the sending of SMS and/or MMS;
        • 14.2.2    Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time;
        • 14.2.3    Sending or uploading unsolicited electronic messages through various communication modes, not limited to, e-mails, SMS’ or instant messaging services where there is no prior relationship between the sender and the recipient, whether or not the content is commercial or non-commercial, advertising or promotional materials, offers to sell any goods or services, or conducting or forwarding surveys, contests or chain letters;
      • 14.3We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
      • 14.4 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a minimum of 1-day prior written notice and in such case term 14.3 will not apply.
      • 14.5 You are advised to visit our website vodafone.com.mt, call our Customer Care on 16230, send us an email on business247.mt@vodafone.com or visit our Business Centre at our Birkirkara outlet to learn more about this Tariff Plan.
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Vodafone RED Business Ultimate

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local & EU provider Unlimited
Data to be used in Malta and in EU 12GB
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and EU whilst travelling in EU Unlimited
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Monthly Access Fee €70
Monthly Access Fee without Direct Debate Mandate €71.50

  • 1. The Vodafone RED Business Ultimate (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 5th February 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller Terms and Conditions, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at seventy ( €70) Euros each month (‘Monthly Access Fee’) when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’).
    • 5.4 If you do not wish to benefit from a subsidised handset, you may benefit from a ten (€10) Euro monthly discount (Eco-Credit) on your Monthly Access Fee, when signing a two (2) year agreement.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at seventy ( €70) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      Unlimited SMSs to Malta and EU;
      100 minutes to Rest of World
      100 SMSs to Rest of World
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU
      Unlimited SMSs to Malta and EU
      Data 12GB Internet on Your Mobile to use in Malta and in EU
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      All Local and EU Calls from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below (provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your Bundle) :
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.25c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones, kindly follow this link: https://www.vodafone.com.mt/redbusinessplans
    • 8. Roaming
      • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
      • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
      • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
    • 9. Administrative charges
      • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
        Service Applicable Administrative Charge incl. VAT
        Migration from this Tariff Plan to prepaid €3 one-time charge
        Paper copy of your itemised bill €3 per itemised bill
        Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
        BES (Blackberry Enterprise Server) €13 per month
        Direct Debit Reversals €5
        Suspension of Service – reconnection charge €10
        Paper bills €2 per invoice
        Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
      • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
    • 10. Add-On Packs
      • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 16230, free of charge from your handset, visit our Business Centre at our Birkirkara outlet, or visit our website.
    • 11. Disconnections, Migrations and Penalties
      • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
      • 11.2 Penalty structure for 1 year Agreements:
        Termination 30% of the Monthly Access Fee x remaining months
        Downgrades 30% of the difference in Monthly Access Fee x remaining months
        Upgrades/Same Level No Penalty
      • 11.3 Penalty structure for 2 year Agreements:
          Year 1 Year 2
        Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
        Termination when benefiting from a subsidy (term 5.3) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
        Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
        Upgrade/Same Level No penalty** No penalty**
      • *In case you are benefit from a subsidy on one of our handsets (see term 5.3) and you wish to terminate your Agreement, a penalty of not more than €400 and not less than €100. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      • ** In case you are benefiting from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan to Eco tariff plan, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
    • 12. Renewals
      • 12.1 You may renew your Agreement either by calling customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
    • 13. Payment
      • 13.1 You are requested to apply for our secure e-billing service by providing us with your e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
      • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Bundle usage, and shall be charged in arrears.
      • 13.3 In the event of an invoice/s not being paid within the stipulated due date, Vodafone reserves the right to restrict, suspend, and/or disconnect the service without notification.
      • 13.4 Upon suspension of service, Vodafone reserves the right to apply administrative charges as appropriate in accordance with term 9 above.
    • 14. General Information on this Tariff Plan
      • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
      • 14.2 This Tariff Plan is provided is for your individual business communications and not to generate income for yourself or others (whether individually, sequentially or automatically). To maintain the quality and performance of our service(s) and to ensure the highest level of service performance for all users, we may, without notice, suspend and/or terminate your service wholly or partially for any valid reason, including without limitation, when you are:-
        • 14.2.1    Using the Tariff Plan in connection with a device, software or applications which re-routes calls or allows the sending of SMS and/or MMS;
        • 14.2.2    Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time;
        • 14.2.3    Sending or uploading unsolicited electronic messages through various communication modes, not limited to, e-mails, SMS’ or instant messaging services where there is no prior relationship between the sender and the recipient, whether or not the content is commercial or non-commercial, advertising or promotional materials, offers to sell any goods or services, or conducting or forwarding surveys, contests or chain letters;
      • 14.3We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
      • 14.4 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a minimum of 1-day prior written notice and in such case term 14.3 will not apply.
      • 14.5 You are advised to visit our website vodafone.com.mt, call our Customer Care on 16230, send us an email on business247.mt@vodafone.com or visit our Business Centre at our Birkirkara outlet to learn more about this Tariff Plan.
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Vodafone RED Business Extreme

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local & EU provider Unlimited
Data to be used in Malta and in EU 30GB
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and EU whilst travelling in EU Unlimited
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Monthly Access Fee €115
Monthly Access Fee without Direct Debate Mandate €116.50

  • 1. The Vodafone RED Business Extreme (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 5th February 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller Terms and Conditions, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at one hundred and fifteen ( €115) Euros each month (‘Monthly Access Fee’) when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’).
    • 5.4 If you do not wish to benefit from a subsidised handset, you may benefit from a twenty (€20) Euro monthly discount (Eco-Credit) on your Monthly Access Fee, when signing a two (2) year agreement.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at one hundred and fifteen ( €115) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      Unlimited SMSs to Malta and EU;
      240 minutes to Rest of World
      240 SMSs to Rest of World
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU
      Unlimited SMSs to Malta and EU
      Data 30GB Internet on Your Mobile to use in Malta and in EU
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      All Local and EU Calls from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below (provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your Bundle) :
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.25c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones, kindly follow this link: https://www.vodafone.com.mt/redbusinessplans
    • 8. Roaming
      • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
      • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
      • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
    • 9. Administrative charges
      • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
        Service Applicable Administrative Charge incl. VAT
        Migration from this Tariff Plan to prepaid €3 one-time charge
        Paper copy of your itemised bill €3 per itemised bill
        Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
        BES (Blackberry Enterprise Server) €13 per month
        Direct Debit Reversals €5
        Suspension of Service – reconnection charge €10
        Paper bills €2 per invoice
        Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
      • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
    • 10. Add-On Packs
      • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 16230, free of charge from your handset, visit our Business Centre at our Birkirkara outlet, or visit our website.
    • 11. Disconnections, Migrations and Penalties
      • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
      • 11.2 Penalty structure for 1 year Agreements:
        Termination 30% of the Monthly Access Fee x remaining months
        Downgrades 30% of the difference in Monthly Access Fee x remaining months
        Upgrades/Same Level No Penalty
      • 11.3 Penalty structure for 2 year Agreements:
          Year 1 Year 2
        Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
        Termination when benefiting from a subsidy (term 5.3) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
        Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
        Upgrade/Same Level No penalty** No penalty**
      • *In case you are benefit from a subsidy on one of our handsets (see term 5.3) and you wish to terminate your Agreement, a penalty of not more than €600 and not less than €150. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      • ** In case you are benefiting from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan to Eco tariff plan, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
    • 12. Renewals
      • 12.1 You may renew your Agreement either by calling customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
    • 13. Payment
      • 13.1 You are requested to apply for our secure e-billing service by providing us with your e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
      • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Bundle usage, and shall be charged in arrears.
      • 13.3 In the event of an invoice/s not being paid within the stipulated due date, Vodafone reserves the right to restrict, suspend, and/or disconnect the service without notification.
      • 13.4 Upon suspension of service, Vodafone reserves the right to apply administrative charges as appropriate in accordance with term 9 above.
    • 14. Care Pack for your Smartphone - Applicable to those of you benefiting from a device subsidy
      • 14.1 In case you are benefiting from a subsidy on one of our handsets (see term 5.4), you will also benefit from a care pack for your device. This will entitle you to have your handset repaired for free, or to get a replacement in case of out of warranty malfunction, including but not limited to screen damage and malfunction, but excluding liquid damage. Theft and loss are not covered by the care pack. You are entitled for one (1) free repair or replacement for the duration of your Agreement.
      • 14.2 Vodafone shall not be liable for the:
        • 14.2.1 Restoration or reinstallation of any programs and/or data on the device following the service or replacement, other than the software supplied with the device by the manufacturer at the time of purchase; and/or
        • 14.2.2 Interoperability or compatibility issues that may arise when your device software or device options are not supported by the manufacturer of the device.
      • 14.3 You shall ensure that prior to the handing over of your handset for service and/or replacement:
        • 14.3.1 You would already have removed any confidential information of a proprietary and/or personal nature from the said device; and
        • 14.3.2 You would have already carried out all necessary backups of all programs, information and data; and you have removed the SIM Card/s and all removable accessories, external devices, media, memory cards, sticks, chips and their contents from the device.
      • 14.4 Should you fail to remove any such data and/or removable accessories listed in Term 14.3 above, you acknowledge that you are doing so at your own risk and that we shall not be held liable for any loss or damages which may ensue.
      • 14.5 Support, Repair and Replacement: In the event that the device requires off-site repairs, the after sales representative shall provide you with a loan phone and shall deliver your device to our after sales service centre. Once repaired, we will notify you that it is available for collection by not later than fifteen (15) days from receipt of said notification. Failure to collect your repaired device within the stipulated time-frame, shall automatically give us the right to dispose of the repaired device as we deem necessary without further notification. Alternatively, you may benefit from our 'drop-off' service, free of charge. In this case, we will deliver the repaired device onsite.
      • 14.6 Replacement of the device shall be at our sole discretion.
      • 14.7 A replaced/repaired handset will be given a ninety (90) days warranty period if the remainder of the original warranty period is less than ninety (90) days and this subject to the conditions laid down in the Limited Manufacturer's Warranty that comes enclosed with your device and/or accessory.
    • 15. General Information on this Tariff Plan
      • 15.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
      • 15.2This Tariff Plan is provided is for your individual business communications and not to generate income for yourself or others (whether individually, sequentially or automatically). To maintain the quality and performance of our service(s) and to ensure the highest level of service performance for all users, we may, without notice, suspend and/or terminate your service wholly or partially for any valid reason, including without limitation, when you are:-
        • 15.2.1    Using the Tariff Plan in connection with a device, software or applications which re-routes calls or allows the sending of SMS and/or MMS;
        • 15.2.2    Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time;
        • 15.2.3    Sending or uploading unsolicited electronic messages through various communication modes, not limited to, e-mails, SMS’ or instant messaging services where there is no prior relationship between the sender and the recipient, whether or not the content is commercial or non-commercial, advertising or promotional materials, offers to sell any goods or services, or conducting or forwarding surveys, contests or chain letters;
      • 15.3We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
      • 15.4 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a minimum of 1-day prior written notice and in such case term 15.3 will not apply.
      • 15.5 You are advised to visit our website vodafone.com.mt, call our Customer Care on 16230, send us an email on business247.mt@vodafone.com or visit our Business Centre at our Birkirkara outlet to learn more about this Tariff Plan.
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Red Business Add-On Packs

  • 1.The Vodafone Add-On Packs (‘Add-Ons’) are offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') subscribed to either one of the Vodafone Red Business Super, Vodafone Red Business Ultra, Vodafone Red Business Ultimate, and Vodafone Red Business Extreme tariff plans customers. Collectively, these tariff plans are referred to as ‘Vodafone Red Business tariff plans’.
  • 2.Vodafone reserves the right to limit the number of Add-Ons offered to a single person/legal entity. Once you have subscribed to an Add-On for a particular service you cannot subscribe to an additional Add-On for that same service. For the purposes of these terms and conditions, ‘service’ means either one of: Data Add-On Pack, and International Voice Add-On Pack.
  • 3.By subscribing to any of these Add-Ons, you are automatically accepting to adhere to these terms and conditions.
  • 4.Vodafone General Terms and Conditions (Prepaid & Pay Monthly Services), Vodafone Secure E-Billing Service Terms and Conditions, Vodafone Traveller terms and conditions, the Red Business Traveller terms and conditions, and any of our other relevant terms and conditions shall also apply.
  • 5.You can add the following Add-Ons to your Vodafone Red Business tariff plan at an additional monthly fee as follows:
    • 5.1 Local Data Add-On Packs
      Add-Ons Includes Monthly Fee incl. VAT
      Internet on your Mobile 1GB
      2GB
      3GB
      5GB
      10GB
      €10
      €12
      €15
      €20
      €30
    • 5.2 International Voice Add-On Pack
      Add-Ons Includes Monthly Fee incl. VAT
      International Voice
      Add-On for calls
      originating from Malta
      100 minutes to zones 2 & 3.
      200 minutes to zones 2 & 3.
      300 minutes to zones 2 & 3.
      €10
      €18
      €25
    • 5.3 The International Voice Add-On shall only be applicable for calls towards Zones 2 & 3, as defined in your respective Vodafone Red Business tariff plan. Once the International Voice Add-On is consumed, you shall be charged at the Out of Bundle rates of your respective Vodafone Red Business tariff plan.
    • 5.4 The Add-On will be consumed once you have exhausted the allowances within your particular Vodafone Red Business tariff plan.
    • 5.5 Removal of an Add-On can be done either by calling our customer care on 16230, free of charge, from your handset or by visiting our Business Centre at our Birkirkara outlet.
    • 5.6 The removal of an Add-On is subject to a €3 charge as per the terms and conditions of your Vodafone Red Business tariff plan you are subscribed to, which may be found on https://www.vodafone.com.mt/tc-business
    • 5.7 Only the Internet on Your Mobile Add-On allowances may be used whilst roaming. These roaming benefits are subject to the Fair Use Policy in line with the EU Regulations further explained under clause 13.2. of General Terms and Conditions (Prepaid & Pay Monthly Plans).
  • 6.General Information
    • 6.1 The above mentioned Add-Ons shall be provided on a monthly basis and any unutilised benefits at the end of the month shall not be carried forward to the following months.
    • 6.2 All charges deriving from these Add-Ons are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
  • 7.General Terms and Conditions
    • 7.1 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from these Add-Ons without incurring any penalties by informing us of your decision to this effect.

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Vodafone Red Business Prime Plan

  • 1. The Vodafone Red Business Prime pay monthly tariff plan is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you'). Vodafone reserves the right to limit the number of Red Business monthly tariff plans offered to a single person/legal entity
  • 2. You may subscribe to the Vodafone Red Business Prime Plan as from the 18th January 2016. This version of the terms and conditions is applicable as from 1 st June 2017.
  • 3. These terms and conditions must be read in conjunction with Vodafone General Terms and Conditions (Prepaid & Pay Monthly Services), Vodafone Secure E-Billing Service Terms and Conditions, our Non-EU Vodafone Traveller terms and conditions, our Quality of Service term, our 4G Service terms, and any of our other relevant terms and conditions shall also apply.
  • 4. Vodafone Red Business Prime Plan (the ‘Tariff Plan’)
    All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 4.1 Benefit from the below bundle (the ‘Bundle’), upon payment of one hundred-sixteen euros and fifty cents (€116.50) e