Vodafone General Terms and Conditions (Prepaid & Pay Monthly)

    • 1.1. These Terms and Conditions, including our Privacy Policy, together with the Sales Order Form overleaf, (the latter being applicable only for Pay monthly connections) and the specific terms and conditions of any applicable Service options, tariff plans or promotions constitute a legally binding contract (the "Contract") between Vodafone Malta Limited ("we") and the Customer ("you"). This Contract shall commence upon our acceptance of your application and upon having connected you to our Network. Kindly note that our various related products and services and Third Party Services may be subject to specific terms and conditions which become applicable upon using the product or service, therefore you are advised to read these carefully.
    • 1.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these Terms and Conditions at any time (collectively referred to as the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the suspension and/or termination thereof. Should you disagree with the Modifications during the time-period stipulated in this Term 1.2, you shall have the right to opt out of your Contract or without incurring any penalty whatsoever by informing us of your decision to this effect. In default, you shall be deemed as having accepted the Modifications and you may incur penalties should you decide to opt out upon the expiration of the time-period.
    • 1.3. This Contract is personal to you. You shall not, except upon having obtained our written consent or in accordance with our standard transfer procedures, assign or otherwise transfer this Contract in whole or in part.
    • 1.4. Your connection to the Network shall be subject to satisfying the following criteria-
      • a. Having and maintaining a satisfactory credit rating and providing us with such financial security as we may reasonably require;
      • b. Providing valid proof of identity/address and such evidence of residence in Malta as we may require;
      • c. Being over 18 years of age (in the case of a personal application);
      • d. Your truthful and accurate completion of the application form and the provision of such other information as we may for any valid reason request.
    • 1.5. Any waiver, concession or any extension of a stipulated period permitted by us is limited to the specific circumstances in which it is given and does not affect our rights under this Contract in any other way. This Contract is governed and construed in accordance with the Laws of Malta and the Parties submit to the exclusive jurisdiction of the Courts of Malta. Any reference to any legislative act or provision shall, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced.
    • 1.6. Any notice which may be given by us shall, without limiting the manner in which we may give such notice, be deemed to have been duly given if the notice has been sent to you by ordinary post at your last notified address on the second postal day after the date of posting. Furthermore, if the notice is addressed to some or all of you via advertisement, on the close of business on the day the advertisement appears in any one daily newspaper and/or on our website. Notices may be incorporated in or associated with any of our other communications.
    • 1.7. If any provision of this Contract is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision(s) in question shall not be affected thereby.
    • 1.8. The reference to 'Service' under these terms and conditions refers to both our pay monthly and prepaid services, unless otherwise explicitly stated.
  • 2. Service
    • 2.1. The quality and the availability of the Service and related Vodafone products and services is subject to certain limitations, including the proximity of base stations and circumstances beyond our reasonable control including, but not limited to, geographic and atmospheric conditions, electrical power and the functional capability of Customer Equipment. We do not represent or warrant that the operation of the Service or our related products and services will be uninterrupted, timely, secure or error-free or that it will meet any of your specific requirements. In particular we do not represent or warrant that Calls will not be dropped, 3G, GPRS or Broadband Sessions will not be lost, transmission of data calls shall occur at a particular speed or that all traffic can or will be transmitted by the Network. We do not accept responsibility for the security of 3G, Broadband or GPRS Sessions. You are advised to ensure you have appropriate security measures against unauthorised access to and interference with Equipment (or associated software/hardware and data) as may be necessary.
    • 2.2. We may modify, suspend, maintain or upgrade the network and the Service wholly or partially, with or without notice, if we deem such action as necessary (e.g. for maintenance, repair, security or other valid reasons) or if we are requested to do so by a relevant authority. All reasonable efforts shall be made from our end to minimise such Service disruptions and keep any periods of interruption to a minimum. You acknowledge and accept our obligation to carry out works from time to time in your interest. You shall remain liable for all Charges during any such Service disruptions unless we determine otherwise.
    • 2.3. We reserve the right, without prejudice to any other provisions of this Contract, to issue such reasonable instructions concerning the use of the Service as may be necessary in the interests of safety, quality of service, other customers or electronic communications services as a whole, or for any other valid reason we deem as sufficient.
    • 2.4. All incoming voice calls which are not answered or which are received when your Equipment is busy, switched-off or out of coverage will be automatically diverted to our voicemail service and this functionality may not be altered. Accessing your voicemail is free of charge, except when roaming. The standard roaming rates (vodafone.com.mt/roaming) for voice calls apply in such cases.
    • 2.5. We make no representation and give no warranty as to the content, quality, availability, suitability or timeliness of any Third Party Service. We reserve the right to suspend or withdraw access to all or any such Third Party Services on a temporary or permanent basis at any time. Your use of such Third Party Services is at your sole risk and you shall not hold us responsible or liable for any loss or damage suffered by you arising from the use of such services. We may be required to charge you for such services.
    • 2.6. The quality of the Service is directly dependent on the availability of radio coverage. We are committed to provide the best possible radio coverage but this is not always possible due to the availability of sites (pertaining to geographical locations) for the installation of mobile services equipment otherwise known as Radio Base Stations. Vodafone as at today provides 99% outdoor population coverage for voice and SMS services and 98.9% outdoor population coverage for mobile data services at a minimum speed of 1Mbit/s. Detailed maps for both services can be accessed online at vodafone.com.mt/networkcoveragemap. For additional information you may call our Customer Care on 247 from your handset, free of charge.
    • 2.7. Due to contention ratios on the electronic communications network and other factors outside our control, the speed whilst using Internet on Your Mobile or any of our other Internet Services may vary from time to time. Hence we cannot guarantee maximum transmission speeds of our Internet at all times. The factors that affect mobile data speeds are:
      • the technology supported on the network
      • the end user device
      • the particular service you are subscribed to
      • the radio signal quality, affected by interference from third party equipment and lack of coverage
      • network load at the time of access to the service, affected by the amount of customers making use of the network (within a specific geographical location)
    • 2.8. We also provide the following services:- Maintenance & Repair Services and Customer Support Services.
      • Maintenance & Repair Services cover
        • Phone Warranty Coverage
        • Vodafone Express(Business Customers)
        • Out of Warranty Repairs
          • Service Charge (Mobiles)
          • Service Charge (Smartphones)
          • Broken Display (excl. iPhone handsets)
        • Customer Support Services
          • Free Diagnosis
          • Free Phone Set-up
          • Free Mobile Phone Information
          • Software Intervention
          • Contacts Transfer
          • PC Connectivity
    • 2.9. Detailed information and pricing on selected Maintenance & Repair Services and Customer Support Services can be accessed from the FAQ section on our website: vodafone.com.mt/support . For further assistance please call 247 from your handset, visit one of our retail outlets or email us on 247.mt@vodafone.com
    • 2.10. We are committed towards taking all necessary precautions to ensure maximum uptime of our voice, SMS and mobile data services. Nevertheless, due to the technological nature of the Service and/or due to reasons beyond our reasonable control, faults are possible and prolonged Service outages may happen. We are committed to restore the affected Services within the least timeframe possible; within 48 hours for localised outages affecting less than 100 customers, within 24 hours for regional outages affecting more than 100 but less than 1000 customers; and within less than 12 hours for faults affecting more than 1000 customers. These timeframes shall not be applicable in the event of faults arising as a result of an event of force majeure .
      • We cannot commit to any timeframes for the restoration of the Service/s in cases where, this is lost due to:
        • the relocation of Radio Base Stations.
        • actions by third parties beyond Vodafone's control.
        • regulatory enforcements of any sort as mandated by the competent authorities (including but not limited to MEPA, MCA).
        • Events of force majeure
    • 2.11. The initial timeframe for a pay monthly connection or for an installation of a Service is a maximum of 5 days from the date of your application. Activation of a prepaid service is immediate and this is done by first inserting your SIM in your mobile phone and then calling 16203 for free. If you are not connected to the Service or if the Service is not installed within the stipulated timeframe you have the right to exit the Contract without incurring any penalties. However, this right to exit without incurring penalties does not apply in the event that the initial time for connection or installation was exceeded for reasons which are outside our control. For the avoidance of doubt, should you opt to terminate your Contract in the event that the initial time for connection or installation was exceeded for reasons which are outside our control, you shall incur any penalties which may be due.
    • 2.12. The timeframe for disconnection of a Service is a maximum of 5 days. If you adhere to the disconnection process as stipulated in your contract, you will not be liable to pay for the Service upon the lapse of the disconnection advance notice.
    • 2.13. If you are a pay monthly customer, you are advised to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will start receiving a monthly SMS notification, informing you that your e-bill has been issued. You are hereby being advised that a monthly administrative charge of €2 per invoice shall apply upon failure to provide us with your personal email address.
    • 2.14. You may request an itemised bill at a charge of €3, at any time from any of our retail outlets upon presentation of your identity card or any other valid identification document and upon signing a request form to this effect. You are hereby being advised that you will be provided with the itemised bill within a few days from the date of your request.
    • 2.15. Should you wish to file a complaint, you may do so either by visiting one of our retail outlets ; by calling 247, free of charge from your handset; by calling (356) 9999 9247 from any other phone, or by sending an e-mail on 247.mt@vodafone.com . All customer complaints are acknowledged within 24 working hours. If you wish to file a complaint with the Malta Communications Authority you may do so either by filling in the Online Complaint Form at http://www.mca.org.mt/form/complaint-form , or by downloading a printable form and sending it via ordinary mail or by calling on 21336840.
  • 3. Payment
    • 3.1. General Payment terms applicable for both prepaid and pay monthly services:-
      • a. We shall normally offer a range of tariff plans with different rates and methods of charging. Charging rates and methods may vary depending on the type of Call sent or received. We may vary the Charges, the tariff plans (and tariff specific terms and conditions applicable thereto) and the rates or methods of payment, (collectively referred to as the 'Modifications'), from time to time by giving you a 30-day prior notice following the same procedure stipulated in Term 1.2 above.
      • b. We reserve the right to cease offering, modify and/or replace our tariff plans from time to time. You are advised to read the relevant Vodafone tariff specific terms and conditions, which are available from our website vodafone.com.mt , before completing and signing any application form or subscribing to any service. In the event that we terminate a specific pay monthly or prepaid tariff plan you hereby consent to be placed on the next most advantageous tariff at least temporarily at no cost with the possibility of changing tariff plan again at no cost. In this event Term 1.2 in relation to the 30 day prior notification shall also apply.
      • c. You shall be liable for all Charges incurred through the use of the Equipment calculated according to the relevant charging option, (whether or not incurred personally), and for all costs (on a full indemnity basis) incurred in enforcing the Contract, including all administrative costs, the cost of collecting any payments and un/barring fees. If your Equipment is lost or stolen, you shall remain liable for all Call Charges incurred until you inform us of such event and request us to block your Equipment. The loss of or inability to use the Equipment does not automatically bring the Contract term or your liabilities under this Contract to an end.
      • d. We may require you to pay a deposit before connection is made and/or after connection, as security for payment of Charges. A deposit is refundable after Contract termination or after a satisfactory payment record is established and you have paid all amounts owing to us during that period on a timely basis. We may also request you to make advance payments from time to time, which payments shall be credited to your account. No interest shall accrue on any deposit or advance payment.
      • e. Please note that data sessions over 3G / GPRS / Broadband are charged on the basis of the volume of data/pages sent and/or received by your Equipment over the Network except where your tariff plan provides otherwise. Our determination of the volume of data/packages shall be conclusive. Volume indications given on handset screens or personal computers may not be accurate. We may impose a charge for each 3G / GPRS / Broadband Session conducted using Your Equipment during which you access non-Vodafone Content (except in the case of multi-media messaging [MMS]). If such a 3G / GPRS / Broadband Session is terminated for any reason, the minimum charge shall apply again if it is re-established.
      • f. Each 160 characters (or part thereof) of each non-MMS text message (SMS) is charged as a separate text message. Please note that text messages sent over MMS are charged by reference to the volume of data sent. Whilst we shall make every effort to ensure that all text messages are delivered, You may be liable for all Charges in respect of any text messages that are not delivered. SMSs are charged as soon as you send them.
      • g. We may apply a limit to the amount of Charges that may be incurred by you. We may alter this limit from time to time. We may group your individual accounts into a consolidated account for administrative purposes. We may provide you with additional services which may be chargeable, as we shall inform you at the time. Where our account has not been maintained in a manner satisfactory to us, we reserve the right to refuse to provide or to modify such additional services.
      • h. You may use the Service whilst located outside the Territory, however access to foreign networks shall depend upon the arrangements between foreign operators and us. We shall not be held liable for any failure to connect to our roaming partners in cases where this connection would be dependent on reasons beyond our control. If you incur any problems you are hereby advised to call our customer care immediately. Roaming charges ( vodafone.com.mt/tc-pay-monthly#postpaiddataroaming ) shall apply to those of you making use of the Service outside the Territory. Furthermore, the method of charging may vary from one country to another and from one network to another, including inter alia calls made from outside the Territory. Please refer to our current tariff rules for details or call our Customer Service on 247 from your handset. Conditions may change frequently due to new / amended agreements with foreign operators.
    • 3.2. Payment terms applicable to our pay monthly customers:-
      • (i) Those of you who dispute any amount, item, entry or matter stated in your monthly bill must give us a written notice of such dispute by not later than 6 months from the date of such bill, by providing us with all the necessary details and reasons for the dispute and supported by documentary evidence. We shall conduct a complete and objective review of such disputed amount, item, entry, matter or deduction and will provide you with a written response within 30 days from the date of receipt, provided that we receive such notice within the 6 month time-period. Notwithstanding any provision in these General Terms to the contrary, our liability in respect of a disputed deduction from post-paid fees shall not in aggregate exceed the amount of post-paid Fees payable by you.
      • (ii) An administrative charge of €3 shall apply upon:-
        • Migration from pay monthly to prepaid;
        • Removal of any Add-On Pack which is not already tied to a penalty
        • Requesting a print-out of your itemised bill;
        • Downgrading to another pay monthly tariff plan having a lower access fee;
        • Failure to opt for payment via Direct Debit Mandate.
        Other administrative charges may apply. Please refer to the terms and conditions of your specific tariff plan for additional information.
      • (iii) Should you fail to settle your monthly payments, you shall be liable to pay a late payment charge. In the eventuality that you have a Direct Debit Mandate and your DDM is reversed due to insufficient funds, you shall be liable to pay a reversal charge upon your second reversal. In the eventuality that your line is barred, a barring fee is incurred which needs to be settled on top of the other clauses as specified in Term 7. This Term is subject to terms 7.1.2 and 7.1.3 below.
      • (iv) Notwithstanding term 3.2 (iv) all Charges, deposits or advance payments payable by you shall be discharged in such manner, time or methods as we may designate. We reserve the right at any time to set-off all or part of any sum as owed to us by you against any sum due by us to you through any contract you may have with us.
      • (v) Unless otherwise instructed by you, we shall send invoices to the billing address/valid email address shown on the Sales Order Form (or any other address notified to Us in advance and in writing or as subsequently provided by you through our Customer Service, retail outlets, our website or as otherwise specified by us from time to time ) and shall be deemed received by us on the second postal day after the date of posting VAT and any other applicable duties and taxes at the appropriate rate shall be added to all invoices unless otherwise specified. We may for operational reasons change its invoicing methods and periods and issue interim invoices. All Charges and other payments must be paid by the due date specified on the invoice. Where payment of Charges is not made by such due date, we may apply interest on sums due in accordance with the applicable laws. You may specifically request to receive invoices electronically. Invoices sent electronically are considered as delivered once the e-mail containing the link to the invoice is sent to the e-mail address provided by you. Please refer to our Secure E-billing Service Terms & Conditions.( vodafone.com.mt/tc-pay-monthly#secureebilling ).
      • (vi) You may settle your payments as follows:
        • Via Direct Debit Mandate (explained further in Term 5)
        • Via Internet Banking
        • Via a Bank Transfer
        • By sending a cheque payable to Vodafone Malta Limited
        • Via a postal order
        • By effecting cash payments (in one of our retail outlets)
    • 3.3. Payment terms applicable to our prepaid customers:
      • (i) If you are a prepaid customer you may apply Call credit to your Account (topup) in order to be able to use the service for a certain fixed period as advised by us from time to time. The amount of the Call credit will reduce as a result of your usage. No usage may be done once all Call credit has been used (with the exception of Calls to the emergency services). You may continue to receive Calls for a period of 365 days from your last day of top-up. Applying Call Credit to Your Account is affected in real time and you will receive an SMS notification every time you Top-Up successfully.
      • (ii) You may top-up your credit via one of the following methods:-
        • By purchasing a Top Up Vouchers from one of our retail Outlets or authorised resellers
        • Via 'My Vodafone' Online portal (web top ups)
        • Via calling 247 and providing your credit card details over the phone
        • Via SMS bank Top Ups
        • Via Electronic Top Ups through authorised third parties
      • (iii) If your mobile phone remains inactive for a period of 12 months, all unused Call credit will be lost and your number will automatically be disconnected.
      • (iv) Please note that delays may occur in the charging and provisioning of add-on bundles and services. This results in a reduction in your Call credit when making any type of usage until the bundle is assigned.
      • (v) Online top-ups:- We reserve the right to deduct any amount which has already been credited to your Account or which has been credited to a third party's Account, in the event that an online payment is not honoured by the Bank or if the credit is reversed by the Bank.
      • (vi) Term 7.1.2 and 7.1.3 below shall also apply to those of you subscribed to our Hybrid plans.
  • 4. Compensations and Refunds
    • 4.1. Compensations and refunds are handled on a case by case basis depending on the particular circumstances of the case. Once a customer complaint is logged, we will take the necessary actions to investigate the case as soon as possible. We shall then affect any refunds, if in our reasonable opinion we deem that such a refund has to be effected.
    • In the event of a total Service outage, where such outage has been caused by reasons directly attributable to us, any compensation/refund given shall be calculated pro rata. Therefore we shall refund or waive that part of your access fee proportionate to the duration of the total loss of service.
  • 5. Direct Debit Mandate (DDM) – Applicable to our pay monthly customers
    • A DDM is defined as a recurring monthly payment to Vodafone for the Service. The amount of the payment may vary from one month to another depending on your contract and/or usage.
    • Should you agree to subscribe to DDM and upon providing us with your bank account details, you will be authorising us to directly debit your account, on a monthly basis, through your bank as a means of payment for the service we are providing.
    • The amount to be debited and the date of such debit varies, but we shall notify you in advance of the amount and date of the debit. The Bank shall not be bound to verify whether such advance notice has been given.
    • The Bank is at liberty to either refuse to effect payment or to reverse a payment if your bank account does not have sufficient funds to meet the direct debit amount. Any charges levied by the Bank due to insufficient funds shall be directly debited to your account.
    • You can refuse a debit to your account that does not agree with the services which you received. Any such claims submitted to the Bank within 30 days after payment date will be reversed accordingly by the Bank. Any claims after 30 days will have to be raised directly with Vodafone Malta Limited.
    • The Bank may terminate this Direct Debit instruction at its sole discretion by advising you or Vodafone Malta Limited in writing.
    • Vodafone Malta Limited may terminate this Direct Debit instruction at its sole discretion by advising you and the Bank in writing.
    • You may terminate your DDM instruction at any time by informing the Bank and Vodafone Malta Limited in writing.
    • By entering into a DDM you are fully agreeing to keep the Bank harmless and fully indemnified against any liability, loss or damage the Bank may incur for any reason which is beyond the Bank's control in consequence of making this facility available.
    • The DDM signed document may be retained by Vodafone Malta Limited and your authorisation to debit your account may be construed by the Bank that Vodafone Malta Limited possesses this authority.
  • 6. Your Obligations
    • 6.1. You shall be responsible for the acts and omissions of all persons using your Equipment and password protected accounts. Without prejudice to any provisions hereunder, you shall hereby agree:-
      • a. not to use or permit the use of the Service or the Equipment for any improper, indecent, obscene, unlawful, harmful, unauthorised, defamatory, inciting or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
      • b. not to use or permit the use of the Service or the Equipment, so as to cause the operation of the Network or the quality of Service to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any electronic communications or IT network or system;
      • c. to only use type-approved Equipment with the Network, to comply with all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the Equipment is used;
      • d. to comply with all our reasonable instructions or requests or those of a relevant authority, in particular as to the manner of using the Service and in relation to the investigation of any offences;
      • e. not to entice, encourage or induce members of the public to call a particular number simultaneously where this may adversely affect the Service;
      • f. to promptly notify us of any change of address or details
      • g. to promptly notify us if your Equipment is lost or stolen
      • h. to keep your account password safe and secure.
    • 6.2. We shall not be responsible or liable for any Call Content sent or received by you (including content which contains a virus or other harmful or unlawful material). We shall and do not make any representations and/or shall not give warranty as to the quality, accuracy, correctness, completeness or suitability of any Call Content. Your reliance on or use of Call Content is at its sole risk. Recipients of certain Call Content (in particular, multi-media messages [MMS]) from you may only be able to fully access it if the receiving equipment has the necessary functionality.
    • 6.3. You acknowledge that we do not keep Call, SMS, GPRS, MMS, 3G and Broadband content. However, certain details and logs are retained, subject to public policy requirements, as well as subject to inter alia data protection and data retention applicable laws and regulations. You may have access, at our discretion to certain details and logs, subject to aforementioned laws and regulations.
  • 7. Suspension / Termination / Renewal
    • 7.1. We may, without notice, suspend and/or terminate your Service wholly or partially for any valid reason, including without limitation, where:-
      • a. during any technical failure, modification or maintenance of the System provided that we shall use our reasonable endeavours to procure the resumption of the Services as soon as reasonably practicable; or
      • b. if you fail to comply with any of these terms and conditions (including failure or delay to pay charges due or any deposit required by us) until the breach (if capable of remedy) is remedied or should you do anything (or allows anything to be done) which in our opinion may affect the operation of the Services (or any of them) or any additional services or the System; or
      • c. We reasonably believe that you are unable to comply with payment obligations, represent a credit risk or exceeds any limit on Charges, whether billed or unbilled imposed by us or if we are unable to contact you following reasonable efforts; or
      • d. If you fail to observe any term or obligation set out herein (and in particular your Obligations referred to in Clause 4) or any relevant law; if the Call Charges incurred by you exceed the credit limit allocated to you by us (refer to Term 3.5 above) although we cannot guarantee to take immediate action once the credit limit is reached and if this credit limit is exceeded, you shall have to pay for all/any Charges set out in Term 3; or
      • e. Should you at any time fail to meet our requirements as to credit worthiness or if we reasonably believe that this Contract or any other agreement for services has been entered into fraudulently, or if we reasonably believe the Equipment or the SIM Card is being used for criminal or unlawful activities by you or any other person; or
      • f. if we become aware or have reasonable cause to believe that fraudulent use of your mobile number or Broadband CPE is taking place with or without your knowledge; or
      • g. If the direct debit mandate as completed by you is not accepted by your bank or is subsequently cancelled; or
      • h. in the event of notification of loss or theft of the Equipment or the SIM Card although loss or theft of the Equipment or SIM Card will not allow you to bring this Contract to an end and you shall have to pay all charges referred to in Term 3; or
      • i. If You do or allow to be done anything which in Our opinion will or may have the effect of jeopardising the operation of the Services; or
      • j. If any authorisation / licence to operate or use the System is revoked, terminated or modified for any reason either in whole or in part; or
      • k. if for any reason We are unable to provide you with the Service.
      • l. in the case of high usage in accordance with our Quality of Service ( vodafone.com.mt/tc-general#fair-policy )or overdue balances.
      • m. You supply us at any time with false, inaccurate or misleading information.
      • 7.1.1. During any period of Service suspension you shall remain liable for all Charges unless we decide otherwise. We reserve the right to reconnect you to our Network and to levy a fee on each suspended subscription and/or require revised payment terms (including security payments).
      • 7.1.2. Upon failure to settle your outstanding payments as per our credit terms we reserve the right to not only disconnect your connection but also to blacklist your device in cases where the device was given to you free as part of your tariff plan or where you are benefiting from a subsidised handset. The device will be made unavailable to be used on our network or any other local network operator. This Term shall only be applicable to those of you subscribing to any one of our pay monthly plans or to our Hybrid plan, as from Monday 12th August 2013.
      • 7.1.3. We shall also reserve the right to not only disconnect your connection but also to blacklist your device if you opt to terminate your contract prematurely and upon failure to pay the applicable penalty. This Term shall only be applicable to those of you subscribing to any one of our pay monthly plans or to our Hybrid plan, as from Monday 12th August 2013.
    • 7.2. Without prejudice to any other provision in this Contract, this Contract may be terminated by either party giving to the other at least 30 days written notice in advance or, in the case of porting, on the completion of the porting process.
      • You can terminate the contract by either sending a letter via ordinary mail to our registered address or by visiting one of our retail outlets .
    • 7.3. Where the Contract is terminated all Charges will continue to accrue and be payable either until the end of the 30 day notice period (where termination is pursuant to Term 7.2 above) or until the date of termination (where termination is pursuant to Term 7.1 above). You are advised that in certain circumstances we may become aware of outstanding Charges after the date of the invoice issued on termination (eg. roaming charges that are subsequently advised to us by our roaming partners). In these circumstances, we shall be entitled to raise subsequent invoices and you shall be obliged to discharge all such invoices by the due date specified on the invoices.
    • 7.4. Notwithstanding the foregoing, if the Contract is terminated under Term 7 during the Minimum Period, you shall, following our invoice, pay a termination charge calculated as the sum of the monthly tariff charges which would otherwise be payable until the end of the Minimum Period or such other penalty structure as specified in the tariff specific terms and conditions for that Service. Those of you benefiting from a subsidised handset acknowledge that the said device shall become your property upon having paid all monthly charges up to the date of expiration of your Agreement.
    • 7.5. Upon suspension or termination of the Contract, we shall disconnect your Equipment from the Network. Where we exercise any of its powers under this Term 7, such exercise shall not prejudice or affect the exercise of any other right or remedy which may be available to us.
    • 7.6. You may renew your contract, by visiting one of our retail outlets or by calling Customer Care on 247.
    • 7.7. Applicable to Prepaid Customers: You may terminate your prepaid service without notifying us in advance and no penalty fees shall apply. This is not applicable to those of you who have entered into a contract with Vodafone over your prepaid service, at which instance a termination notice and penalty will apply in accordance with your agreement.In such an instance you must personally request a termination of contract at one of our retail outlets, where you will be advised of and asked to pay the penalty fee if applicable. We may also automatically terminate/disconnect your SIM, without notice, after 12 consecutive months of no activity and any unused Credit will be lost.
  • 8. Exclusion of Liability
    • 8.1. Insofar as it is permissible by law, we shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:-
      • a. any failure, interruption, delay, suspension or restriction in providing you with the Service which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond our reasonable control. This also includes failure to connect to our roaming partners when roaming in cases where this connection would be dependent on reasons beyond our control;
      • b. any unlawful or unauthorised use of or access to the Network, Service or Equipment by you or by third parties;
      • c. any claim arising out of any act or omission by you, your servants or agents or arising out of any reliance placed by such persons on Call Content;
      • d. any valid suspension of the Service or termination of the Contract;
      • e. any loss, theft or malfunction of Your SIM card or Equipment;
      • f. any claim arising in relation to the provision (or non-provision), maintenance or use of electronic communications lines, channels, equipment, networks or services or arising out of Calls being dropped or GPRS/3G/Broadband Connections being lost for any reason.
    • 8.2. We will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill. Nothing herein shall have the effect of excluding or limiting the liability of Vodafone for death or personal injury resulting solely from its act or omission.
    • 8.3. We shall exercise such reasonable skill and care in the provision of the Service as may be expected of a reasonably competent electronic communications operator. Except as expressly provided in the Contract, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law.
    • 8.4. We shall do our utmost to support the unlocking of your Equipment, however we shall not be held liable or responsible in the event that we are unable to provide the unlock codes for any reason whatsoever. You are hereby being advised that a charge to unlock the device may apply.
  • 9. Directory Services and Caller Display
    • 9.1. You shall be included in our directory lists upon making a specific request to this effect. Where you are included in our directory list, we shall display and provide your Vodafone number to third parties.
  • 10. Numbers and SIM Card
    • 10.1. You shall not have any proprietary rights whatsoever on any Vodafone number as we may from time to time allocate to you. We reserve the right at any time to alter or replace a phone number allocated to you or any other name, code or number whatsoever associated with the Service.
    • 10.2. We shall issue you with and license you to use a Vodafone SIM Card on the condition that the Vodafone SIM Card shall remain our property at all times and shall be returned to us upon request. We may charge you for the cost of checking, repairing or replacing a SIM Card.
  • 11. Your Information
    • 11.1. Your information, including traffic data (including information relating to usage of the services including voice and data services, as well as related billing information, routing, duration, the location of equipment, on the network or the duration of the connection to the electronic communications network) may be processed by us for our own business purposes. By entering into this Contract, you shall explicitly consent to the use of your information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care. You may decide not to receive marketing communications at any point in time throughout the validity of this Contract, by notifying our Customer Care in writing or opting out free of charge by any means specified by us from time to time.
    • 11.2. Personal information will be retained for a reasonable period of time in a secure environment. Please note that your calls to our Customer Care may be recorded for training and quality control purposes.
    • 11.3. We will find it necessary to disclose some of your information to our group companies, other authorised electronic communications operators and our agents for the purposes providing the Service and also to third parties (including banks, credit bureaux and other electronic communications operators) for the purpose of credit referencing, fraud prevention, debt collection, insurance claims processing and porting. Personal data is not otherwise disclosed to third parties, save where required or permitted by law.
    • 11.4. We, including our agents, may from time to time contact you by post, telephone, e-mail, text or multimedia message regarding details of specific promotions or information on our various products or services. You are hereby explicitly consenting to such contact. Should you wish not to receive details of such promotions, you should contact our Customer Care and make your request in writing.
    • 11.5. We may in certain limited circumstances disclose certain information regarding the accounts of customers who are under the age of 18 years to their parents or guardians who have registered with us for this purpose and who comply with our verification procedures. However, we may at our absolute discretion refuse to disclose any such information to any person in the event that we are not satisfied that the person requesting the information is the person who has registered with us for this purpose.
    • 11.6. We will not provide you with any statements in relation to your Account or Call logs made or received in the normal course of the Service unless such request is made in accordance with the Data Protection Act and any ensuring laws and regulations.
  • 12. Malicious and Unsolicited Communications
    • 12.1. Malicious Communications are prohibited. Engaging in unlawful activity, including the sending of unsolicited communications for fraudulent purposes, or for marketing, or for advertising purposes, without lawful grounds, is legally prohibited.
    • 12.2. Any complaints may be investigated and may involve our cooperating with the police or other authorities, including providing the police and other authorities, with evidence and information about the alleged offender.
    • 12.3. We may terminate your contract or any particular service, if it is reasonably satisfied, having conducted investigations that you have breached this prohibition, and that this right is not dependent upon the outcome of any formal proceedings by police or other authorities.
  • 13. Roaming
    • When using your Equipment abroad, the service provider abroad may not provide you with all the services you are accustomed to in Malta. We cannot be held responsible if such services are not provided to you by the foreign service provider whilst roaming.
  • 14. Porting
    • If you wish to port-out from our network, you must contact the mobile operator to which you wish to port and you will be responsible for complying with the porting requirements of that operator. Porting will be treated as a termination of your active service agreement. We may decline any porting requests if your account is in arrears or if your details do not match those on our systems.
  • 15. Definitions
    • 15.1. The following words and expressions have the following meanings:-
      • " 3G Session " means an internet session established using 3G technology;
        " GPRS Session " means a WAP or internet session established using GPRS technology;
      • " Account " means Your Vodafone prepaid mobile telephony account;"
      • " Call " means a transmission made over an electronic communications network for the purpose of communicating a voice or data message (which includes, without limitation, short text messages, multi-media messages, and calls to WAP services);
      • " Call Content " means the content of any voice or data Call received or made by You over the Network;
      • " Charges " means the charges for the Service, as published in Our periodically updated tariff terms and conditions (including, but not limited to, connection charges, service options, monthly rental or tariff charges, Call charges (which may vary depending on the type of Call made), GPRS/3G/Broadband Connection charges and administrative charges) and certain Third Party Services which You may choose to receive;
      • " You " means the customer/subscriber who, being an individual, enters into this Contract by completing and signing the application form or who, being an organisation, enters into this Contract by virtue of the completion and signing of the application form by an authorised signatory;
      • " Equipment " means Your type approved mobile terminal and Your SIM card which is connected by Us to the Network pursuant to this Contract as well as the Customer Personal Equipment (CPE) used for Broadband home internet services;
      • " Malicious Communication " means a person who uses a publicly available telecommunications service to communicate in bad faith with physical persons against their consent;
      • " Minimum Period " means the period of either 12 months or 24 months in the relevant tariff-specific terms and conditions commencing on the date of Your connection to the Network;
      • " Network " means the mobile electronic communications network and systems used to provide the Service;
      • " Service " means the mobile electronic communications service (pay monthly or prepaid) provided by Us, which enables the Customer to make or receive Calls over the Network, data and SMS services and any additional services provided by Us over the Network from time to time;
      • " Territory " means Malta as defined in the Interpretation Act (Chapter 249 of the Laws of Malta);
      • " Third Party Service " means any service promoted or provided by third parties to You over the Network;
      • " Unsolicited Communication " means a person and/or trader who uses or allows the use of publicly available telecommunications services to communicate with natural persons when the consent from such natural persons would not have been previously obtained;
      • " We " means Vodafone Malta Limited whose registered office is at Vodafone House, Msida Road, Birkirkara BKR 9024, Malta;
      • " Our Agent " means any third party authorised to promote and sell the Service or carry out business activities on Our behalf;

v.3 © August 2013

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Web Messaging Service Terms & Conditions

  • 1. All prepaid and pay monthly customers (collectively 'you') may benefit from Vodafone Malta Limited's (our) Web Messaging Service (the 'Service'), by registering with 'My Vodafone'.
  • 2. Info About this Service:-
    • (i) You may send up to a total of 8 Messages per day (consisting of SMSs* and/or MMSs) directly to other local Vodafone mobile numbers, free of charge. Any Message/s sent to an international network or to any other local network shall automatically be charged in accordance with Table 1 below.
    • (ii) Upon exceeding the total amount of free Messages in any 1 day**, any additional Message/s sent via 'My Vodafone' (over and above the allocated free Messages) shall be charged as follows:
Table 1
Destination Charge per SMS Charge per MMS
Sent to any local network €0.05c €0.23c
Sent to international network €0.23c €0.58c

*Each SMS has a limit of 160 characters
**Term 4.1 (iv) shall also apply

  • 3. Method of Payment:-
    • Upon sending any additional Message/s in accordance with term 2(ii) above and/or upon sending any Message/s to an international network, the applicable charge shall be reflected as follows:-
Table 2
  Method of Payment
Prepaid The applicable charge shall be deducted automatically from your credit. The Message will not be sent if you do not have sufficient remaining credit in your account.
Pay Monthly The charge shall be reflected in your next bill.
  • 4. Terms of Use
    • 4.1. Upon making use of this Service you shall automatically be deemed as having accepted these terms and conditions, including the following:-
      • (i) This Service is offered as a technology application, and is not intended to replace any other of our services;
      • (ii) This Service cannot be used to send any Messages which violate or infringe the rights of others, or which are offensive, abusive, threatening, indecent, defamatory, obscene or otherwise unlawful.
      • (iii) Each text message shall have a maximum limit of 160 characters. If a longer text message is sent, it shall be charged as separate text messages accordingly.
      • (iv) This Service is capped to a limit of 1000 messages per day, which total amount includes the 8 free Messages.
      • (v) Our Quality of Service term applies. You may also be asked to moderate your usage if we become aware or have reasonable cause to believe that there is an abuse of service. Moreover we also reserve the right to permanently or temporarily block your use of this Service if we become aware or have reasonable cause to believe that there is fraudulent use of the service or upon a breach of term 4.1(ii) above.
  • 5. Terms of Use
    • 5.1. Further to Term 2 above, in the event that you do not use up the maximum limit of 160 characters per free Message, we reserve the right to use up the remaining characters in order to advertise and/or promote our products and/or services as well as those of third parties. This advert/promotion will not be inserted in your Message if we deem that there is insufficient space for us to place such advert/promotion.
    • 5.2. Subject to term 5.1 above, we shall not use any remaining characters for the purpose of adverts and/or promotions if you use up more than 160 characters per free Message.
    • 5.3. We shall limit the insertion of the adverts to the advertisement and /or promotion any of our products and/or services as well as those of third party partners.
    • 5.4. We shall not insert any adverts in any of the Messages, being those over and above the 8 free SMSs in 1 day.
  • 6. General
    • 6.1. You are hereby being advised that you are responsible for the content of your Messages. We shall not accept any liability or responsibility for the content of the Messages transmitted by the users of the service or any claims made by third parties. Your mobile number will appear as the sender of the message every time a message is sent.
    • 6.2. This Service cannot be used to send messages, containing any commercial advertising or promotional material or solicitation of goods or services for commercial purposes, without first having obtained our written consent.
    • 6.3. In situations where this Service has been misused, we reserve the right to monitor any information, including IP addresses and in case of reasonable suspicion of misuse, the Message content. Misuse of this Service includes cases mentioned in Terms 4.1 above and other events where you might in some way or another exceed the allowed number of Messages that can be sent in 1 day. In such an event, we reserve the right to block you from using this service and take further legal action against you.
    • 6.4. We will not accept any claims with regards to use, availability and speed of this service. Messages are usually sent immediately, but there may be delays in transmission, owing to overload on the network. Moreover whilst we shall make every effort to ensure that all Messages are delivered to the intended recipient, we cannot guarantee that all Messages sent locally to any network or sent to international numbers will be received and/or even read by the intended recipient and we shall not be held liable or responsible in any manner if this occurs. You are hereby being advised that you are sending Messages at your own risk. Furthermore, since Messages are sent over the Internet, they are not 100% secure and there is a possibility that these may be read by third parties.
    • 6.5. Messages sent on numbers which are not valid local mobile numbers according to the updated numbering plan published by the Malta Communications Authority from time to time, may be charged at international rates as per Table 1 in term 2 above.
    • 6.6. Our general terms and conditions and any of our other relevant terms and conditions shall apply.
    • 6.7. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively referred to as the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the suspension and/or termination thereof. Should you disagree with the Modifications during the 30 day time-period, you may opt not to make use of this Service by informing us of your decision to this effect.

v2 © May 2013

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Email Services Terms and Conditions

1.0 Activation

My Vodafone Email is a web-based email service available free of charge, to all registered Vodafone Web Portal users. My Vodafone Email is only available for registered My Vodafone users with this Web Portal and requires the setting of a password. This password is specific for accessing Vodafone Email other than through this Portal, namely through WAP or the email clients found on your PC, Laptop, PDA or mobile phone.

Your email address will be your username@vodafone.com.mt (wherein username is the My Vodafone login username). Should you wish to change the username in your email address, and therefore, the My Vodafone username, you are kindly requested to inform us in writing at customerservice.malta@vodafone.com . Your My Vodafone account will be deleted and all related information, content associated with or present in your account will be erased completely. The new username will be issued as long as it is not already in use by another user. If in use by another user, you will be contacted and asked to submit another user name for the creation of your new My Vodafone account. Upon confirmation of a new username, you will be asked to register to My Vodafone afresh with your new username and password.

2.0 Charges

If you apply for the My Vodafone Email service, Vodafone shall provide you with one email account, your unique email address and one allocation of 8 megabytes of disk space ("mail space allocation") for the storage of email messages, free of charge. You may incur charges depending on the connection you use to access your Email. You are therefore advised to check the charges for the connecting media such as CSD or GPRS. If you choose to GPRS as your connection means you will not be charged at the moment, however this is subject to change in the future. If you access your Email account by setting up a CSD (GSM) data call or use WAP over CSD you would be charged on a per-second basis depending on the Vodafone price plan you are currently subscribed to.

3.0 Access to My Vodafone Email other than through the Web Portal

You may concurrently perform simultaneous access using the same type of login (that is, My Vodafone username and Email account password) from either one of the these locations at the following conditions;

  • 3.1 Vodafone Mail - accessing My Vodafone Email via Vodafone Mail is subject to having the Vodafone Mail service activated on your Vodafone network subscription. Vodafone Mail is a free account service for all Vodafone customers and is available by contacting Customer Care on 247 from your Vodafone. Kindly click here for further service details.
  • 3.2 Vodafone Mobile Connect Card - accessing My Vodafone Email via the PC, Laptop or PDA is subject to owning a Vodafone Mobile Connect Card. Click here for further sales details.
  • 3.3 Vodafone WAP interface - the functionality of the Vodafone Mail WAP interface service is subject to the availability of WAP protocol standards and Vodafone network settings installed on your mobile phone. WAP protocol standards permit you to browse text only. When using the My Vodafone Email WAP interface service, you will be unable to download executable files, view attachments, graphics or link onto Internet sites.

4.0 Storage

You will be provided with 8 megabytes of disk space ("mail space allocation") for the storage of email messages. You are responsible for ensuring that you do not exceed the mail space allocation, otherwise you cannot be guaranteed receipt of e-mail messages. No additional e-mail messages can be deposited in your my Vodafone Email account until you create sufficient space by deleting stored messages. Vodafone is not responsible or liable for the deletion or failure to store messages or other information. For technical reasons, you may not be able to send or access all e-mails from time to time.

5.0 Proper Use

The following terms of use are applicable for the My Vodafone Email service;

  • 5.1 You shall not (or authorize or permit any other party to) use the My Vodafone Email to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, harmful to minors, in breach of any intellectual property right (including copyright), or otherwise unlawful;
  • 5.2 Upload, post, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters, "pyramid schemes" or any other form of solicitation, except in those areas that are designated for such purpose;
  • 5.3 You shall not knowingly or recklessly transmit any electronic material (including viruses) through My Vodafone Email which shall cause or is likely to cause detriment or harm, in any degree, to computer systems owned by Vodafone or other Internet users;
  • 5.4 Your account is to be used by a single user only. You are responsible to keep your My Vodafone Email account, the content contained within it and your password, safe from public knowledge. If any other unauthorized user knows the password you will inform Vodafone immediately. Vodafone cannot be held responsible for any third party probing of the content within your Email account or improper screening of your password or access session.

6.0 Termination

  • 6.1 You agree that Vodafone may, under certain circumstances and without prior notice, immediately terminate your My Vodafone Email account, any associated email address, and access to the Service. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the service obligations as described in section 5.0 or other incorporated agreements or guidelines, (b) requests by law or government enforcement, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Service (or any part thereof), (e) unexpected technical or security issues or problems, and (f) extended periods of inactivity.
  • 6.2 Termination of your My Vodafone Email account includes (a) removal of access to this service, (b) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof). Further, you agree that all terminations for cause shall be made at Vodafone's sole discretion and that Vodafone shall not be liable to you or any third-party for any termination of your account, any associated email address, or access to this service.
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Vodafone World Rates

  • 1. Vodafone World is Vodafone’s newly introduced default tariff for all its customers whilst Roaming, except for those who currently make use of Vodafone Passport.
  • 2. Vodafone Malta Limited (Vodafone) customers will automatically be subscribed and benefit from the Vodafone World Roaming tariff (hereinafter referred to as the ‘Tariff’) from its commencement date as per 2 below.
  • 3. This Tariff commences on Sunday 1st April 2007.
  • 4. This Tariff is available to all prepaid and postpaid Vodafone customers on all tariff plans.
  • 5. Prepaid customers are automatically switched onto this Tariff upon commencement thereof.
  • 6. Postpaid customers’ subscription to Vodafone Passport remains in force unless they choose to opt out from the Vodafone Passport tariff and start using this Tariff. Shifting to this Tariff is free of charge.
  • 7.Postpaid customers on the Vodafone Passport tariff will still be charged in accordance with the Vodafone World Tariff whilst Roaming on networks which are not covered by the Vodafone Passport tariff.
  • 8. This Tariff is applicable to all voice calls made or received outside Malta and to all text messages sent from outside of Malta (hereinafter referred to as ‘Roaming’).
  • 9. This Tariff applies to all calls made or received outside Malta (hereinafter referred to as the ‘Eligible Calls’), excluding premium rate and calls made using Vodafone Passport.
  • 10. All customers are advised to visit our website, call Customer Care on 247 or visit our retail outlets, to learn about the new charges applicable under this Tariff and for the latest information regarding this same Tariff.
  • 11. All Eligible Calls to Visited Country, Malta and EU made by customers whilst roaming in any Zone 1 country are charged in one (1) second increments with a minimum call charge equivalent to thirty (30) seconds. Calls to Other Countries are charged per 60 seconds.
  • 12. All Eligible Calls received by customers whilst roaming in any Zone 1 country are charged in one (1) second increments from the first second.
  • 13. All Eligible Calls made or received by customers whilst roaming in Zones 2,3,4, countries are charged in sixty (60) second increments with a minimum call charge equivalent to one (1) minute.
  • 14. All call charges remain unchanged whenever the Eligible Calls are made or received whether during peak time or during off peak time.
  • 15. All calls to 9999247 while roaming anywhere in the EU and non-EU countries are free-of-charge.
  • 16. SMS, MMS, WAP, Connect and Internet APN data Roaming charges are network specific and are susceptible to exchange rate variations and therefore may change from time to time.
  • 17. All charges deriving from this Tariff include VAT unless otherwise stated.
  • 18. Vodafone hereby informs its customers that it cannot guarantee access to or coverage over the network of any foreign operator
  • 19. Vodafone shall issue a list of countries, and the zones and charges in relation to them, as well as the particular network considered a Vodafone Preferred Network in relation to this Tariff. This information may be subject to change from time to time. Customers are therefore advised to check about charging prior to travelling and using their handsets whilst Roaming.
  • 20. Customers may send an SMS on 50915791 with the name of the country being visited as follows ‘from [insert name of country]’, which SMS is free of charge if sent from Malta so as to obtain information regarding the Roaming charges in the country they will be visiting. Customers will then receive a reply SMS with the Roaming charges for the preferred and non-preferred networks in the country being visited.
  • 21. All other services shall be charged as per existing tariff plan.
  • 22. If Vodafone decides to terminate this Tariff, all customers on this Tariff shall be automatically shifted onto another tariff plan.
  • 23. Vodafone general prepaid and postpaid terms and conditions and any other relevant Vodafone terms and conditions shall apply.
  • 24. Vodafone reserves the right to stop, suspend, amend or otherwise alter this Tariff and these terms and conditions at any time

Quality of Service

The benefits of all our products and services, including our prepaid and pay monthly tariff plans are meant solely for individual use. If, in our reasonable opinion we deem your use as being excessive, we may ask you to moderate your usage, as this may have repercussions on the quality of the network and service levels enjoyed by our other consumers. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with your airtime contract. Furthermore, we reserve the right to suspend or terminate your service if you abuse of the service and/or use it in a way for which it is not intended."

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Vodafone Fixed Add-On Terms and Conditions

  • 1. Vodafone Malta Limited (hereinafter referred to as 'we/us/our') mobile telephony customers (hereinafter referred to as 'you') may subscribe to and benefit from our Fixed Add-On when calling on all fixed line telephone numbers (hereinafter referred to as the 'Add-On').
  • 2. This Add-On is available to:-
    • 2.1. All those you who are on prepaid and who are currently on the 'Vodafone Talk', 'Vodafone Friends' and 'Vodafone Talk All Day' tariffs (hereinafter each referred to as the 'Prepaid Original Tariff'); and
    • 2.2. All those of you who are subscribed to the following pay monthly tariff plans: 'Smart+' and 'Knock Out' (hereinafter referred to as the Pay Monthly Original Tariff).
  • 3. If prepaid: - this Add-On shall be applicable as from the 1st of December 2008; If subscribed to any of the Pay Monthly tariff plans (as per Term 2.2 above): this Add-On shall be applicable as from the 1st of January 2009.
  • 4. Add-On for Prepaid:
    • 4.1. Upon paying an access fee of €1, inclusive of VAT, per week, you shall thereafter benefit from the following rates, when calling fixed line destinations:
      • 4.1.1. Peak:-
        • 4.1.1a Monday to Friday between 08:00:00hrs and 17:59:59hrs: at the rate of €0.12c for calls charged and payable on a 5 minute basis;
        • 4.1.1b From the 8th February 2010 to the 31st March 2010, this rate of €0.12c has been reduced to €0.05c per five (5) minutes, charged every five (5) minutes, as a one time special offer.
      • 4.1.2. Off Peak:-
        • 4.1.2a Monday to Friday between 18:00:00hrs and 07:59:59hrs and Saturday & Sunday between 00:00:00hrs and 23:59:59hrs: €0.12c for calls charged and payable on a 30 minute basis.
        • 4.1.2b From the 8th February 2010 to the 31st March 2010, this rate of €0.12c has been reduced to €0.05c per five (5) minutes, charged every five (5) minutes as a one time special offer.
    • 4.2. You may opt in to this Add-On by sending an SMS free of charge to 16200 with the word 'FIXED' and you shall then be switched to this Add-On as soon as you receive an SMS from us confirming your subscription to this Add-On.
    • 4.3. If however the week following your subscription to this Add-On, you do not have a minimum of €1 in your account, you shall automatically be reverted onto your Prepaid Original Tariff. We shall then verify your account regularly until we see that you will have sufficient credit in your account to renew this Add-On.
    • 4.4. You may opt out at any time by sending an SMS, free of charge, to 16200 with the word 'STOPFIXED' and thereafter you shall be switched back onto your Prepaid Original Tariff, as soon as you receive an SMS from us confirming this.
    • 4.5. If you decide to opt out of this Add-On prior to the termination of that week, you shall not be refunded the access fee.
  • 5. Postpaid Customers:
    • 5.1. This Add-On is applicable to those of you subscribed as per Term 2.2 above.
    • 5.2. Upon paying an access fee of €15, inclusive of VAT, per month, you shall start benefiting from 500 minutes worth of calls per month when calling any local fixed line destination.
    • 5.3. You may opt in to this Add-On by calling our Customer Care on 247 (if already subscribed to one of the Pay Monthly Original Tariffs) or by visiting one of our retail outlets.
    • 5.4. If you are subscribed to either one of the Pay Monthly Original Tariffs as outlined in Term 2.2 above, you shall be switched to this Add-On within 72 hours from your request and this Add-On is thereafter renewed every month.
      • 5.4.1 If you are subscribed to other pay monthly tariffs, not being those outlined in Term 2.2 above, you may request to be migrated to the Knock Out or Smart+ tariffs during the running of this Add-On, in order to benefit from it. You shall then commence to benefit from this Add-On within a few days from your subscription and shall be deemed to have been switched to this Add-On as soon as you receive an SMS from us confirming your subscription to this Add-On.
    • 5.5. In cases where your Knock Out Add-On tariffs' bundle includes calls to local fixed line destinations, such calls will automatically be excluded from that bundle as soon as you are switched on to this Add-On. The remaining minutes shall be solely dedicated to calls to other Vodafone mobile numbers or all local mobile numbers as applicable. For the avoidance of doubt, the free talk time which you are entitled to through the Knock Out Add-On tariffs shall not be affected by this Add-On. Upon subscribing to this Add-On, those of you subscribed to Smart+ may utilise your bundled minutes to be used for calls to any local network other than fixed lines. If you are subscribed to the Smart+,tariff plan and have taken both the Fixed500 and Voda500 add-ons, the bundled minutes to be used for calls to any local network will be applicable exclusively for calls to other mobile networks.
  • 6. You may opt out at any time by calling our Customer Care on 247 or by visiting one of our retail outlets and you shall reverted onto your Postpaid Original Tariff on the last day of the current month at 23:59:59hrs for Knock Out Add-On tariffs and on the first (1st) day of the following month for Smart tariffs.
  • 7. General:
    • 7.1. In the case where you begin your call before this Add-On becomes applicable and ends your call after it becomes applicable, you shall automatically be charged depending on the Original Tariff you are subscribed to.
    • 7.2. This Add-On is not applicable whilst roaming.
    • 7.3. All charges deriving from this Add-On include VAT and any other applicable taxes, unless otherwise explicitly stated.
    • 7.4. You are advised to visit our website ( www.vodafone.com.mt ), call our Customer Care on 247, send an email on customerservice.malta@vodafone.com or visit our retail outlets, to learn more about this Add-On.
    • 7.5. Our general prepaid and pay monthly terms and conditions and any of our other relevant terms and conditions shall apply.
    • 7.6. We reserve the right to stop, suspend, amend or otherwise alter this Add-On and these terms and conditions in accordance with the timeframes stipulated by applicable law.

v3 February 2010 ©

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FREE Call Diverts on the Vodafone network

The Call Diverts facility allows postpaid customers active on the Vodafone Malta network (hereinafter referred to as the 'Customer') to direct incoming calls to another mobile or fixed line number.

Customers who divert their calls onto another mobile number active on the Vodafone Malta network whilst in Malta shall avail of this facility free of charge.

Customers who divert their calls onto a mobile or fixed line number active on the network of another operator whilst in Malta or abroad shall be charged for this service in accordance with the applicable call rate on the tariff they would be subscribed to.

FAIR USAGE POLICY: All Vodafone services are subject to Vodafone's fair use policy. If, in the reasonable opinion of Vodafone, the customer's use is excessive Vodafone may ask the customer to moderate his/her usage. If after Vodafone has given notice to the customer in writing to moderate his/her usage, the customer fails to do so, Vodafone reserves the right to charge the customer for the excessive element of his/her usage, or to suspend or terminate the Customer's service. Furthermore, Vodafone reserves its right to suspend or terminate the customer's service if he/she abuses of the service and/or uses it in a way for which it is not intended.

If you experience any problems setting diverts from your phone, please contact our Customer Services by sending an e-mail to cusomterservice.malta@vodafone.com. You could also call 247 from you mobile phone or 9999 9247 from any other phone. Alternatively you could also visit one of our retail outlets (Paola, Valletta, B'Kara or Gozo).

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Fixed Telephony

Vodafone Broadband Fone200

  • Vodafone Malta Limited (Vodafone) customers (hereinafter 'Customers') subscribed to the Vodafone Broadband Basic or Vodafone Broadband Maxi tariffs may apply for the fixed line telephony package as detailed below. To request further information Customers may:
    • call Vodafone Customer Service on 247 from their Vodafone mobile or 20990247 from any other number;
    • visit any Vodafone retail outlet;
    • visit our Website ( internet.vodafone.com.mt ); or
    • contact the Vodafone Business Sales team.
  • This Tariff commences on the 1st July 2008.
  • This Tariff is subject to the Vodafone Broadband General Terms and Conditions and the Vodafone Broadband Pay Monthly and Prepaid Service Specific Terms and Conditions found on the Vodafone website ( internet.vodafone.com.mt ) or available from the Vodafone retail outlets.
  • Once a Customer subscribes to this Tariff and enters a one (1) year agreement with Vodafone for the provision of these services, the Customer shall be able to avail of:
    • FIXED LINE TELEPHONY
      • Free calls from Vodafone fixed line to another Vodafone fixed line;
      • Two hundred (200) free minutes of calls to all other local fixed line numbers;
      • All other fixed line calls shall be charged at the rate of €0.02 per minute during peak time and at €0.007 during off peak time, between 18:01hrs and 05:59hrs.
      • Customers are charged a minimum charge of €0.02 per call. Subsequent to this first minute Customers are chargeable on a per second basis.
      • Local calls to mobile operators shall be charged as follows:
        • Calls to Vodafone mobile at €0.21 per minute chargeable on a per second basis;
        • Calls to other mobile operators at €0.26 per minute chargeable on a per second basis.
      • International calls start from a rate of €0.035 to fixed line numbers and €0.23 to mobile numbers per minute chargeable on a per second basis. For further details regarding charges for international calls Customers are advised to visit the Website ( internet.vodafone.com.mt ).
  • Customers subscribing to Fone200 shall pay the monthly access fee of €7 as well as any other charges incurred as detailed above.
  • Customers subscribing to this Promotion shall be required to pay no deposit on the Customer Premises Equipment (CPE) and 1 Router. Vodafone reserves the right to request a deposit to be paid for the CPE and the Router and the latest deposit prices will be displayed in the Vodafone retail outlets and on the Vodafone website ( internet.vodafone.com.mt ) in advance in accordance with applicable law.
  • In the event that the Customer terminates his/her subscription to this Promotion prematurely (other than in the case of no coverage), the Customer shall be obliged to pay Vodafone the difference in monthly access fee between the months already availed of and those still outstanding for the one (1) year term of this Promotion. Customer is also obliged to return the CPE and the Router in a good working condition (reasonable wear and tear excepted).
  • All other services shall be charged as per Vodafone's default tariffs for that service.
  • Vodafone general postpaid terms and conditions and the Vodafone Broadband Generic Terms and Conditions as well as the Vodafone Broadband Postpaid and Prepaid Specific Terms and Conditions shall apply.
  • Vodafone reserves the right to stop, suspend, amend or otherwise alter this Promotion and these terms and conditions in accordance with applicable law.
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Maritime Roaming

  • 1 Vodafone Malta Maritime roaming is Vodafone Malta Limited's (hereinafter referred to as 'Vodafone') service for all its customers ('You') whilst roaming at sea on certain ships. Through this service You can now use your mobile phone to make and receive calls, send and/or receive SMS whist travelling on certain cruise ships.
  • 2 All Vodafone mobile telephony customers subscribed to any Vodafone tariff plan (hereinafter referred to as the 'Customer/s') are able to avail of this service.
  • 3 This Tariff is applicable to all voice calls and SMS made or received in open sea on board specific cruise ships (hereinafter referred to as 'Vodafone Malta Maritime').
  • 4 Text messages sent by Customers will be charged according to the Vodafone World Roaming tariff applicable rates.
  • 5 All calls and SMS made by Customers over the Vodafone Malta Maritime roaming service are charged as follows:
    • a Mediterranean Region:
Calling any Destination €2.36/MB
Receiving Calls €2.36/MB
   
Outgoing SMS €0.35 each
Incoming SMS Free of Charge

    • b Caribbean Region:
Calling EU Countries €3.26/min (charged on a 60 second basis)
Calling Other Countries €3.38/min (charged on a 60 second basis)
Receiving Calls €2.80/min (charged on a 60 second basis)
   
Outgoing SMS €0.45 each
Incoming SMS €0.09 each

  • 6 Vodafone Malta Maritime is available on the following cruise ships:
    • Mediterranean Region: Customers are advised to click here for more information about ships and itineraries cruising in the Mediterranean region.
    • Caribbean Region: Customers are advised to visit http://www.cellularatsea.com/shipsinservice.htm for more information about ships and itineraries cruising in the Caribbean region.
  • 7 The list of cruise ships may be subject to change from time to time as indicated on our website ( www.vodafone.com.mt ). It is highly recommended that you visit our website from time to time to obtain the most updated list of ships and charges for the Vodafone Malta Maritime roaming service.
  • 8 Occasionally, Vodafone may not receive records for calls made from abroad for processing until several weeks after the call is made.
  • 9 All charges deriving from this Tariff include VAT, and any other applicable taxes, unless otherwise explicitly stated.
  • 10 Vodafone cannot guarantee access to, or coverage on board any cruise ship at open sea. The Vodafone Malta Maritime roaming service will be switched off on board the cruise ships whilst within the territorial waters of the country visited. If you are unable to receive access to the Vodafone Malta Maritime roaming service at this time, you may obtain access to another foreign network operator in the visited country. If so, you will be charged according to the normal applicable roaming tariffs.
  • 11 All customers are advised to visit our website ( www.vodafone.com.mt ), call Customer Care on 247, send an email on customerservice.malta@vodafone.com or visit our retail outlets, to learn more about this service at sea.
  • 12 Vodafone general postpaid and prepaid terms and conditions and any other relevant Vodafone terms and conditions shall apply.
  • 13 Vodafone reserves the right to stop, suspend, amend or otherwise alter this Tariff and these terms and conditions in accordance with the timeframes stipulated by applicable law.
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Vodafone Unlimited SMS Summer Offer Terms and Conditions

Prepaid Offer:

  • 1. Vodafone Malta Limited's (hereinafter referred to as 'Vodafone') prepaid customers (hereinafter referred to as the 'Prepaid Customer/s') may take up the SMS Offer (hereinafter referred to as the 'SMS Offer'), by:
    • sending an SMS to 16200 containing the word 'SMS'
    • through the Vodafone’s website ( My Vodafone ) free of charge;
  • 2. This Summer Offer is available for Prepaid Customers from the 1st June 2009
  • 3. Two Euro (€2) shall be automatically deducted from the prepaid account of the Prepaid Customer upon subscribing to the SMS Offer.
  • 4. Upon subscribing to the SMS Offer, Prepaid Customers will benefit from 10,000 SMS to all other local Vodafone Customers for seven (7) days, commencing from their subscription to this SMS Offer subject to Vodafone's Fair Usage Policy as stipulated in Term 21 below.
  • 5. Upon the expiration of the seven (7) day period, Customers may choose to benefit again from this SMS Offer, in which case they need to subscribe as per Term 1 above.

General Terms and Conditions

  • 6. Any SMS sent whilst roaming shall be charged as per usual rates.
  • 7. This SMS Offer does not apply to SMSs sent from My Vodafone, and Customers sending any SMS from My Vodafone shall be charged at the rate of five Euro cents (€0.05) per SMS sent to local mobile numbers and twenty three Euro cents (€0.23c) per SMS sent to international mobile numbers.
  • 8. All charges deriving from this SMS Offer include VAT and any other applicable taxes, unless otherwise explicitly stated.
  • 9. All customers are advised to visit our website (www.vodafone.com.mt), call Customer Care on 247, send an email on customerservice.malta@vodafone.com or visit our retail outlets, to learn more about this Summer Offer.
  • 10. Vodafone general prepaid plans' terms and conditions and any other relevant Vodafone terms and conditions shall apply.
  • 11. Vodafone reserves the right to stop, suspend, amend or otherwise alter this SMS Offer and these terms and conditions in accordance with the timeframes stipulated by law.
  • 12. Quality of Service: The benefits of this Tariff Plan are meant solely for individual use. If, in our reasonable opinion we deem your use as being excessive, we may ask you to moderate your usage, as this may have repercussions on the quality of the network and service levels enjoyed by our other consumers. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's basic rate or to suspend or terminate your service. Furthermore, we reserve the right to suspend or terminate your service if you abuse of the service and/or use it in a way for which it is not intended.

v.3 © April 2013

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Vodafone Voicemail & Missed Call Notification Terms and Conditions

  • 1 Vodafone Malta Limited’s (‘Vodafone’) Voicemail and Missed Call Notification facilities allows customers active on the Vodafone network (hereinafter referred to as the ‘Customer’) to receive messages or notifications when they are not able to answer a call.
  • 2 Customers whose Voicemail is not active are advised to call our Customer Care on 247 or click here for instructions (Voicemail webpage) on how to activate the service.
  • 3 Calls made directly to the Voicemail number (+35699909909 or +356909) will be free of charge while the Customer is on the Vodafone Network and using the service locally.
  • 4 Receiving Voicemail messages will be free of charge while the Customer is on the Vodafone Network and using the service locally.
  • 5 When a Customer’s call is being diverted to Voicemail, the call will be charged as per the calling Customer’s current tariff plan.
  • 6 It is Vodafone's policy not to charge Customers for diverted voicemail calls received by Customers while roaming internationally. However, there may be rare occasions where, due to circumstances beyond Vodafone's control, this technically will not happen and Customers will be charged for receiving a diverted Voicemail message. In such circumstances, upon receipt of a request from a Customer, Vodafone will reimburse the entire amount charged for such diverted voicemail message.
  • 7 Calls made directly to the Voicemail number (+35699909909 or +356909) while roaming internationally will be charged as per applicable roaming rate.
  • 8 In instances where a call is diverted to the Customer’s Voicemail and the caller does not deposit a voicemail message, Vodafone’s Missed Call Notification will advise the Customer of calls missed whilst their mobile handset is out of coverage, powered off, or busy.
  • 9 Customers will receive one Missed Call Notification alert per caller.
  • 10 Missed calls will be advised to the Customer when the Customer comes back into coverage or mobile handset is powered back on or when the Customer is no longer busy.
  • 11 The Customer will be able to respond to the caller via SMS or voice call through the Missed Call Notification alert.
  • 12 Missed calls from callers with a private number will not trigger a Missed Call Notification.
  • 13 The Missed Call Notification alert will appear to come from the caller. However neither the caller nor the recipient will be charged for the alert.
  • 14 Vodafone reserves the right to stop, suspend, amend or otherwise alter these terms and conditions at any time during their validity in accordance with applicable law.
  • 15 Without prejudice to the above terms and conditions, Vodafone general prepaid and postpaid terms and conditions and any other relevant Vodafone terms and conditions shall apply.

v.1 © July 2009

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Vodafone Mobile Advertising Service FAQs

Vodafone: 'We'/'Us'/'Our'

Our Subscribers: 'You'/'Your'

  • Q: What does the service deliver?
  • A: Through this service all Our subscribers shall receive offers and information via SMS and MMS from third party advertisers.
  • These offers and information include:

  • - Information on special discounts
  • - Vouchers
  • - Information on how to pick up Gifts
  • - Arrival of new collections of products and/or services
  • - Invitations to events
  • - Invitations for service free trials or products
  • - Branding of services and/or products
  • Q: How much does it cost?
  • A: The service is free to all those of You subscribed with Us.
  • Q: How frequently will I receive an SMS?
  • A: Advertising content sent through Our service is highly targeted such that most SMS and MMS content is relevant and of value to You. You shall receive a few messages per month, however the number of messages received varies depending on ongoing commercial activity during the year by retailers and other businesses.
  • Q: How can I make sure that I receive relevant information?
  • A: You need to log into Our web site at www.vodafone.com.mt and update Your account information such that it is as accurate as possible. This makes the information you receive more relevant to you. You may update Your account information at any time and as many times as You like.
  • Q: When will I receive an SMS?
  • A: SMS and MMS content is sent between 8am and 8pm. Content might be received later if Your mobile phone was out of coverage or switched off for an extended period of time.
  • Q: Who will see my mobile number?
  • A: We do not share Your information including any of Your personal information with any other person or company. Advertisers do not have access to Your number or Your personal information unless You decide to share that information directly with them.
  • Q: How do I subscribe to the service?
  • A: You shall automatically benefit from the offers which You receive upon subscribing as a new customer with Us
  • Q: Can I unsubscribe from the service?
  • A: Of course You can! You may unsubscribe from this Service at any time by sending an SMS free of charge to 50915775. We shall send You an SMS every 6 months with details on how to re-subscribe or unsubscribe.
  • Q: If I unsubscribe, will I still receive SMS Alerts?
  • A: We can only make sure that You will not receive advertising SMS or MMS from Us on behalf of advertisers making use of Our service. There could be local and foreign companies that have their own list of mobile numbers and which could be sending SMSs using other systems and networks. We have no control over any activity of third party networks. In such cases You would need to contact the advertising company and ask to be removed from their marketing distribution list.
  • Q: How can I advertise my business with the service?
  • A: You can contact Our advertising sales team on 92111500 / 99009024 or send an email to advertising.mt@vodafone.com
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Banif Terms & Conditions

The Special 2 Year Term Deposit is governed by and subject to the 'General Terms and Conditions for operating a Banif Deposit Account', and the 'Terms and Conditions for operating a Term Deposit Account', which are available from any branch of Banif Bank (Malta) plc and the following specific Terms and Conditions.

1. Definitions

  • 1.1. "Account", "Deposit" or "Product" means the account opened by Vodafone Customers with the Bank under the following Terms and Conditions.;
  • 1.2. "Account Holder/s" or "Depositor/s" means the person/s in whose name the Account/s is/are held;
  • 1.3. "Bank" means Banif Bank (Malta) plc. (Company Registration number C41030) with registered office at 203, Level 2, Rue D'Argens, Gzira GZR 1368, Malta;
  • 1.4. "Deposit Amount" means the amount indicated by the Customer to be deposited in the Account which shall be not less than €2,500.
  • 1.5. "Interest" means the interest payable by the Bank to the Account Holder as provided herein;
  • 1.6. "Subscription Period" means the period between the 1st and the 30th November 2010 wherein Vodafone Customers who received the SMS/MMS may subscribe for the Account.
  • 1.7. "Start Date" means the day the funds are deposited into the Account and marks the commencement of the Term.
  • 1.8. "Term" means the two (2) year period commencing form the Start Date.

2. Eligibility

  • 2.1. The Product shall be available to all Vodafone Customers who within the Subscription Period hold a current and/or savings account with the Bank.
  • 2.2. Notwithstanding the above, the Bank reserves the right, at its sole discretion, to refuse any application for the Account, without giving any reason thereof.
  • 2.3. The Bank customer acknowledges that the Bank shall not allow funds to be transferred into the Account from any other term account, New Generations Account or Hi-Saver Account held with the Bank other than in cases when the accounts mentioned above mature prior or during the Subscription Period, prior to the Start Date.

3. Terms & Conditions

  • 3.1. Within the Subscription Period each Customer shall:
    • 3.1.1. Open the Account
    • 3.1.2. Indicate in writing the Deposit Amount. The Customer acknowledges that no further amounts shall be deposited into the Account during the Term.
    • 3.1.3. Indicate in writing from which current or savings account held by the Customer with the Bank (hereinafter referred to as the "Indicated Account") the Deposit Amount shall be debited.
  • 3.2. The Account Holder/s shall ensure that by the 2rd December 2010 the Indicated Account contains the Deposit Amount in cleared funds. The Deposit Amount shall be debited from the Indicated account and credited to the Account within two (2) days after the Deposit Amount is made available in the Indicated Account.
  • 3.3. The Account shall be denominated in Euro
  • 3.4. The Account Holder/s shall be permitted to open more than one (1) Account in his name.
  • 3.5. The Account shall have a fixed term of two (2) years commencing form the Start Date. The Account shall not be renewable after the expiry of the Term.
  • 3.6. The Account Holder may withdraw the Deposited Amount on the first anniversary of the Start Date by notifying the Bank at least three (3) working days prior to the said anniversary.
  • 3.7. No partial withdrawals of the Deposit Amount shall be accepted.
  • 3.8. The Account shall be closed by the Bank:
    • 3.8.1. On the expiry of the Term and :
    • 3.8.2. In the event the Deposited Amount is withdrawn by the Account Holder in accordance with the above.
  • 3.9. Interest shall accrue annually at a gross rate of 3.3% per annum. Notwithstanding the aforesaid, in the event the Deposited Amount is withdrawn on the anniversary of the Start Date as provided above, the annual gross interest rate payable by the Bank on the Deposited Amount shall be of 2%.
  • 3.10. No interest shall be payable by the Bank in the event the Account Holder withdraws the Deposited Amount from the Account before the first anniversary from the Start Date.
  • 3.11. In the event the Account Holder withdraws the Deposited Amount from the Account after the first anniversary from the Start Date but prior to the expiry of the Term, the sum equivalent to 1.3% of the Deposited Amount shall be debited from the Indicated Account.
  • 3.12. No interest shall be payable by the Bank in respect of the second year in the event the Account Holder withdraws the Deposited Amount from the Account prior to the expiry of the Term.
  • 3.13. The amount representing the interest shall be credited annually by the Bank to the Indicated Account.
  • 3.14. The Bank reserves the right to close the Account at any time if there is a valid reason for doing so. In the event that the Bank so closes the Account, the Bank shall give the Account Holder reasonable notice of such closure.
  • 3.15. On closure of the Account for any reason, the Deposited Amount shall be credited to the Indicated Account.
  • 3.16. The Bank reserves the right to suspend or withdraw the Product from the market at its sole discretion.
  • 3.17. The Bank reserves the right to lay down further conditions or to amend these terms and conditions (including any fees or charges) subject to giving reasonable notice to the Account Holder.
  • 3.18. These Terms and Conditions are governed by and are subject to the 'General Terms and Conditions for operating a Banif Deposit Account', and the 'Terms and Conditions for operating a Term Deposit Account', which are available from any branch of Banif Bank (Malta) plc andhe following specific Terms and Conditions.
  • 3.19. These Terms and Conditions shall be governed by and construed in accordance with Maltese Law and any dispute arising herefrom shall be subject to the jurisdiction of the Maltese Courts.

October 2010

Professionals and Self-Employed Customer Experience

Service Terms

  • 1. Vodafone Malta Limited's ('We') prepaid and pay monthly Professionals and Self-Employed customers ('You') may benefit from the Customer Experience during any of Our pay monthly and prepaid services offered to You. Eligibility for this experience is at Our discretion and upon being identified as being eligible, You shall benefit from the following services free of charge:-
  • 2. Personalised Account Management
    • By virtue of Your monthly Professionals and Self-Employed Customer Experience, You shall benefit from a personalised account management, whereby You shall be offered Our customer care services by a limited number of Our customer care personnel.
  • 3. SureSignal
    • Applicable at Vodafone's discretion
    • 3.1. SureSignal shall be available to all those of You benefiting from Your Professionals and Self-Employed Customer Experience.
    • 3.2. SureSignal aims to improve Your reception, where applicable, by installing a 3G signal repeater.
    • 3.3. We cannot guarantee full-coverage even once the booster is installed and We shall not be held liable in the event that full coverage is not obtained. However We shall endeavor to ensure that You shall get the best coverage possible.
    • 3.4. SureSignal is only possible when roof access is obtained
    • 3.5. SureSignal is only possible if You provide the power supply at the point of installation at your own cost.
    • 3.6. SureSignal will only work if You own a 3G handset
    • 3.7. You shall only be entitled to one installation per location.
    • 3.8. SureSignal installations are at Vodafone's discretion.
  • 4. Tariff Optimisation
    • 4.1. Only Professionals and Self-Employed pay monthly customers are eligible for tariff optimisation as described in Term 4.2 below.
    • 4.2. 'Tariff Optimisation:-' Our customer care personnel shall review Your usage and advise You to migrate onto a better plan which will save You money.
    • 4.3. Tariff Optimisation will occur at a regular interval at Our discretion.
    • 4.4. You may call during any other period and may request a change of tariff which You may deem as more beneficial for Your needs.
    • 4.5. Your can only benefit from tariff optimisation on a minimum of a 6-month basis. Therefore You shall be unable to change tariff prior to the expiration of 6 months from the date of the previous change.
  • 5. General
    • 5.1. The Professionals and Self-Employed Customer Experience shall be launched on the 14th January 2011.
    • 5.2. You may opt out from Your Professionals and Self-Employed Customer Experience at any time by calling Our customer care on 247.
    • 5.3. If You are benefiting from Your Professionals and Self-Employed Customer Experience and opt to migrate to any other tariff plan or switch from pay monthly to prepaid or vice versa, You shall continue benefiting from Your Professionals and Self-Employed Customer Experience. Should You enter into a group tariff plan, you shall automatically no longer be eligible to benefit from Your Professionals and Self-Employed Customer Experience and You shall receive due notification from Us informing You of such a change.
    • 5.4. We reserve the right from time to time to revise the number of Professionals and Self-Employed customers who shall benefit from this Professionals and Self-Employed Customer Experience.
    • 5.5. You may visit Our website vodafone.com.mt, call Our customer care on 247 or visit one of Our retail outlets to learn more about this Experience.
    • 5.6. Our general prepaid and pay monthly terms and conditions, and any of Our other terms and conditions shall also apply.
    • 5.7. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively referred to as the 'Modifications') and for any valid commercial, technical or operational reason, by giving You a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the suspension and/or termination thereof.
    • 5.8. Should You disagree with the Modifications during the time-period stipulated in Term 5.7 above, You may opt out from this experience by informing Us of Your decision to this effect. Upon failure to do so, You shall be deemed as having accepted the Modifications.

v.1 © December 2010

Onsite After Sales Service Terms

  • Vodafone Malta Limited ('we'/'us') is offering its customers ('you) an onsite after sales service (the 'Service/s') as regulated by these terms and conditions and subject to the Limited Manufacturer's Warranty (the 'Limited Warranty') that comes enclosed with your device and/or accessory (collectively the 'Product/s'). We shall use our best endeavours to assist you, however we may be unable to do so if the documents mentioned in term 1.1 below are not produced upon request hence we advise you to also keep the signed and stamped Limited Warranty document.
  • 1. Requirement of the Service:-
    • 1.1. You are hereby advised to retain the receipt as proof of purchase of the Product and to ensure that the date of purchase is visible for the purpose of any warranty claims. You are also advised to retain the signed and stamped Limited Warranty document.
    • 1.2. During the warranty period, upon presentation of the documents specified in Term 1.1 above, and subject to the conditions of the Limited Warranty and these service terms, we shall proceed to repair or (at our sole discretion) replace the Product or its defective parts, free of charge as per term 5 below and in accordance with the relevant provisions of the Consumer Affairs Act.
    • 1.3. If your Product falls outside the warranty period, if the warranty is voided such as for example if the fault is due to your negligence or fault, or if you fail to provide the documentation specified in this Term 1, we may still carry out repairs on the Product at an additional charge as specified by the onsite after sales representative
  • 2. Requirement of the Service:-
    • 2.1. The conditions stipulated in the Limited Warranty form shall apply.
    • 2.2. You hereby confirm that prior to the handing over of the Product for Service you have removed any confidential information of a proprietary and/or personal nature from the Product; You have already carried out all necessary backups of all programs, information and data; and you have removed the SIM Card/s and all removable accessories, external devices, media, memory cards, sticks, chips and their contents from the Product.
    • 2.3. We shall not be held liable in the event that any data, including programmes is /are lost and/or if any removable accessories, external devices, media, memory cards, sticks, chips and their contents is/are damaged during the repair process. Should you fail to remove any such data and/or removable accessories listed in Term 2.2, you acknowledge that you are doing so at your own risk.
    • 2.4. Upon the arrival of our onsite after-sales representative you shall be required to sign the 'Onsite Works Form' attached overleaf, confirming the request and the nature thereof as well your acceptance of these terms and conditions. Upon completion of the Service you shall be required to sign our Onsite Works Form again confirming satisfactory completion of the services.
  • 3. Our Liability:-
    • Our liability is limited to repairing or replacing the defective part or replacing the Product at our sole discretion in accordance with the law. This Service does not include and hence we shall not be responsible for:
    • 3.1. the restoration or reinstallation of any programs and/or data on the Product following the Service, other than the software supplied with the Product by the manufacturer at the time of purchase; and
    • 3.2. Any interoperability or compatibility issues that may arise when Products, software or options not supported by the manufacturer of the Product are used with the Product.
  • 4. Rates and Payment:-
    • 4.1. The following rates shall apply in relation to the Service carried out on the Product in warranty,
    • 4.2. Our Services shall be chargeable as follows:-
      • 4.2.1. On a Per Call Basis – You shall be charged a flat rate of €39 per call covering after-sales services such as on-the spot support, loan unit service upon request, upgrades, software intervention, back-ups and data transfers. For a full list of after-sales services provided on a per call basis please consult Our website (www.vodafone.com.mt).
      • 4.2.2. On an Annual Subscription Basis – You shall be charged a one-time annual fee of €149 which shall cover an unlimited number of call-outs and shall cover after-sales services such as repair/replacement on the spot, loan unit service upon request, upgrades, software intervention, back-ups, data transfers and out of warranty support. For a full list of the after-sales services covered by the annual subscription please visit our website. (www.vodafone.com.mt).
    • 4.3. The Service charge for Service provided under 4.2.1 shall be due on a per-call basis and shall, be added to your monthly bill with respect to the month immediately following the provision of the Service and you may deduct the said charge from any entitlement which may be due to you.
    • 4.4. The Service charge for Service provided under 4.2.2shall be due annually in advance and shall be added to the first monthly bill with respect to that particular year and may be deducted from any entitlement due to you.
    • 4.5. The Services are subject to our Fair Usage Policy of one hour per call-out. Support calls will be provided from 9AM - 7PM, weekdays, excl. public holidays.
    • 4.6. All rates quoted are exclusive of VAT.
  • 5. Support, Repair and Replacement:-
    • 5.1. In the event that the Product requires off-site repairs, the onsite after sales representative shall provide you with a loan phone in accordance with Term 6 below and shall deliver your Product to the Vodafone after sales service centre. Once repaired, we will notify you that it is available for collection by not later than 15 days from receipt of said notification. Failure to collect your returned Product within the stipulated time-frame, shall automatically give us the right to dispose of the repaired Product as we deem necessary without further notification. Alternatively, you may avail yourself of our 'drop-off' service at an extra charge, in this case we will deliver the repaired Product onsite.
    • 5.2. Replacement of the Product shall be at our sole discretion. If we cannot repair the Product and such Product is no longer in stock, then we reserve the right to replace the defective Product with a similar model of equal value.
  • 6. Loan Phone Service:-
    • 6.1. Further to term 5.1, any loan phone provided shall be at your disposal for the duration of the repair Service. When opting for the Loan Phone Service you acknowledge receipt of the handset model with specific serial number (IMEI), provided by us upon release of the loaned handset.
    • 6.2. The on loan Product is provided free of charge with effect from the date of deposit of your faulty handset until the date of collection/drop-off of your repaired handset from/by Vodafone. Upon failure to return the handset within the 15 day time-period specified in Term 5.1 above you will incur a penalty of €5 per day.
    • 6.3. By accepting the loaned handset you confirm that the said handset is being given to you in a good working condition and agree to return it in the same condition as it is being delivered. Upon failure to do so you will be accepting full liability in case of damage/loss and/or theft of the said loaned handset up to the full retail price of the said loan phone in the form of pre-liquidated damages.
    • 6.4. You may be required to return the loaned handset at any time upon our request throughout the duration of this Loan Phone Service.
    • 6.5. The loaned handset shall remain the property of Vodafone at all times. You shall be responsible for the handset in your possession and shall be responsible for making any payments relating to the use of this handset.
    • 6.6. You shall delete any data which you might have stored on the loaned handset prior to returning it to Vodafone and acknowledge that should you return the loaned handset to Vodafone with any data stored in the memory you are hereby giving us your consent to process any of the data stored on the handset. This automatically allows Vodafone to delete all of the data without the necessity of obtaining further consent from you, and you are hereby automatically waiving any rights which you might have in the event that Vodafone inadvertently passed or passes any of this data on to third parties without having first deleted the data stored in the handset.
  • 7. General:-
    • 7.1. Your signature overleaf signifies your acceptance of these service terms. For the avoidance of doubt, the terms and conditions of the Limited Warranty shall also apply and shall run in parallel with these service terms.
    • 7.2. A replaced/repaired Product will be given a 90 day warranty period if the remainder of the original warranty period is less than 90 days and this subject to the conditions laid down in the Limited Warranty.

v.1 © October 2012

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After Sales Service Terms

  • Vodafone Malta Limited ('we') is offering its customers ('you) an after sales service (the 'Service/s') as regulated by these terms and conditions and subject to the Limited Manufacturer's Warranty (the 'Limited Warranty') that comes enclosed with your device and/or accessory (collectively the 'Product/s'). We shall use our best endeavours to assist you, however we may be unable to do so if the documents mentioned in term 1.1 below are not produced upon request hence we advise you to also keep the signed and stamped Limited Warranty document.
  • 1. Requirement of the Service:-
    • 1.1. You are hereby advised to retain the receipt as proof of purchase of the Product and to ensure that the date of purchase is visible for the purpose of any warranty claims.
    • 1.2. During the warranty period, upon presentation of the documents specified in Term 1.1 above, and subject to the conditions of the Limited Warranty and these service terms, we shall proceed to repair or (at our sole discretion) replace the Product or its defective parts, free of charge as per term 5 below and in accordance with the relevant provisions of the Consumer Affairs Act.
    • 1.3. If your unit falls outside the warranty period we will still carry out repairs on the Product in line with the Vodafone Plus service described in term 4.2.3 below.
  • 2. Conditions:-
    • 2.1. The conditions stipulated in the Limited Warranty form shall apply.
    • 2.2. We treat your personal data with the strictest of measures, hence you hereby confirm that prior to the handing over of the Product for Service you have removed any confidential information of a proprietary and/or personal nature from the Product; You have already carried out all necessary backups of all programs, information and data; and you have removed the SIM Card/s and all removable accessories, external devices, media, memory cards, sticks, chips and their contents from the Product.
    • 2.3. We shall not be held liable in the event that any data, including programmes is lost and/or if any removable accessories, external devices, media, memory cards, sticks, chips and their contents is/are damaged during the repair process. Should you fail to remove any such data and/or removable accessories listed in Term 2.2, you acknowledge that you shall be handing over the Product at your own risk.
  • 3. Our Liability:-

    Our liability is limited to repairing or replacing the defective part or replacing the Product at our sole discretion in accordance with the law. This Service does not include and hence we shall not be responsible for:

    • 3.1. The restoration or reinstallation of any programs and/or data on the Product following the Service, other than the software supplied with the Product by the manufacturer at the time of purchase; and
    • 3.2. Any interoperability or compatibility issues that may arise when Products, software or options not supported by the manufacturer of the Product are used with the Product.
  • 4. Rates and Payment:-
    • 4.1. The following rates shall apply in relation to the Service carried out on the Product, strictly in those cases where the warranty period has expired or in those cases where although the Product is still under warranty, such warranty is void. It is advisable to refer to the Limited Warranty form for a detailed explanation of such instances. Rates shall also apply when choosing the Vodafone Express Service.
    • 4.2. Our Services shall be chargeable as follows:-
      • 4.2.1. Vodafone Standard - Free of Charge repair with a 12 working days time to repair/replace. Only available for units which are in-warranty and have no voided warranty, subject to a detailed screening of the faulty unit done by the repairer. In the eventuality of a unit being declared out of warranty by the authorized repairer, we will proceed with the repair for expenses up to a maximum fee of €55, without prior notification. Should the repair expenses exceed this amount, your unit will be returned and you will be advised on different aftersales options provided by Vodafone and its repair partners.
      • 4.2.2. Vodafone Express - Express Service which offers an immediate phone replacement. The rate is €99 in the event that the unit is out of warranty or where the warranty is voided.
      • 4.2.3. Vodafone Plus - a list of Services offered for any out of warranty repairs or when the Limited Warranty has been voided. The service has a minimum service charge of €35 and may include but is not limited to the Repair of Broken Display - €90 and/or an out of warranty replacement - €210. Vodafone Plus is only available for selected models.
    • 4.3. Subject to the terms listed in the Limited Warranty, we shall not proceed with the repair of any unit which is deemed to be beyond economic repair due to liquid damage or due to any other reason provided by our repairer. In these instances we advise you not to proceed with the repair of the unit since we cannot guarantee that any repair solution will permanently resolve the faulty unit. Should you insist on proceeding with such repairs, you hereby acknowledge and accept that this shall be at your own risk.
    • 4.4. All Service charges must be paid strictly upon collection of the Product. All rates are inclusive of VAT.
  • 5. Repair or Replacement:-
    • 5.1. We advise you to collect your returned unit by not later than 15 days from receipt of written notification from us to this effect. Failure to collect your returned Product within the stipulated time-frame, shall automatically give us the right to dispose of the repaired Product as we deem necessary without further notification.
    • 5.2. Replacement of the Product shall be at our sole discretion. If we opt to replace the Product and such Product is no longer in stock, then we reserve the right to replace the defective Product with a similar model of equal value.
  • 6. Loan Phone Service:-
    • 6.1. We also offer a Loan Phone Service through which we reserve the right to provide you with a handset on loan upon request and for the duration of the repair Service. When opting for the Loan Phone Service you acknowledge receipt of the handset model with specific serial number (IMEI), provided by us upon release of the loaned handset.
    • 6.2. The on loan unit is provided free of charge with effect from the date of deposit of your faulty handset until the date of collection of your repaired handset from Vodafone. Upon failure to return the handset within the 15 day time-period you will incur a penalty of €5 per day.
    • 6.3. By accepting the loaned handset you confirm that the unit is being given to you in a good working condition and agree to return the unit in the same condition as it is being delivered. Upon failure to do so you will be accepting full liability in case of damage/loss and/or theft of the said loaned handset up to the full retail price of the unit in the form of pre-liquidated damages.
    • 6.4. You will also be required to return the loaned handset if and upon our request, even if for a specific duration, at any point in time throughout the duration of this Loan Phone Service.
    • 6.5. The loaned handset shall remain the property of Vodafone at all times. You shall be responsible for the handset in your possession and shall be responsible for making any payments relating to the use of this handset.
    • 6.6. You shall delete any data which you might have stored on the loaned handset prior to returning it to Vodafone and acknowledge that should you return the loaned handset to Vodafone with any data stored in the memory you are hereby giving us your consent to process any of the data stored on the handset. This automatically allows Vodafone to delete all of the data without the necessity of obtaining further consent from you, and you are hereby automatically waiving any rights which you might have in the event that Vodafone inadvertently passed or passes any of this data on to third parties without having first deleted the data stored in the handset.
  • 7. General:-
    • 7.1. Your signature overleaf signifies your acceptance of these service terms. For the avoidance of doubt, the terms and conditions of the Limited Warranty shall also apply and shall run in parallel with these service terms.
    • 7.2. A replaced/repaired unit will be given a 90 day warranty period if the remainder of the original warranty period is less than 90 days and this subject to the conditions laid down in the Limited Warranty.
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LogMeIn Terms and Conditions

  • 1. LogMeIn Service
    • 1.1 LogMeIn is a service offered by Vodafone Malta Limited ('Vodafone'/'we'/'us'/''our') to its subscribers ('you'/'your') using the LogMeIn Rescue software belonging to LogMeIn UK Ltd which enables our customer care representatives to assist you remotely in relation to technical issues on your computer and/or device (the "Services").
    • 1.2 By using the Services you agree that you have read and accepted these terms and conditions. The Services will also be subject to LogMeIn Rescue License Agreement which you will be required to read and accepts on your computer and/or device before using the Services.
  • 2. Responsibilities
    • 2.1 While providing the Services we undertake to adopt all reasonable measures to safeguard your data on the computer/device.
    • 2.2 On your part, you will be responsible for backing up the data, software, information and other files stored on your computer or device beforehand. You will also have appropriate anti-virus software on your computer or device to avoid any loss, corruption or deletion of your data.
    • 2.3 The Services are subject to the use and availability of appropriate network connections. We're not responsible if such service is affected by circumstances outside of our reasonable control.
    • 2.4 You agree to remain with your computer and device at all times whilst our advisers provide the Services. If you intend to leave your computer and device during this time, please notify us and we will terminate the Services.
    • 2.5 To the extent permitted by applicable law, we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use or our performance of the Services and related software. We don't warrant that your use of the Services will be uninterrupted, available at all times or risk-free. You agree that your use of the Services is at your sole risk. In particular we will not be responsible for any fault or damage occurring as a result of the software. We remain liable to you if our negligence causes death or personal injury or we if we act fraudulently.
  • 3. Your information
    • 3.1 As part of the Services we will have access to view data stored on your computer and/or device and by using the Services you grant us permission to do this. We will not be able to copy, amend and/or change any data on your computer or device. Should any changes or modifications to your computer or device settings be required you will be guided by our customer representatives to do such changes/modifications yourself.
    • 3.2 We and our group companies will use your information to comply with our legal requirements and to manage the Services. We may monitor or record screen sessions and calls for our business purposes such as to protect us and our brand from activities that may cause loss or damage, customer services, quality control and training.
  • 4. Amending and ending your use of the Services
    • We may vary, amend or withdraw the Services at any time. By continuing to use the Services you'll be deemed to have accepted these terms as amended and you should check the terms before use of the Services to ensure you've read the most current version. You may end your use of the Services at any time.
  • 5. General
    • The intellectual property rights in the Services belong to us or our suppliers. We grant you a limited, revocable license to use the Services in accordance with these terms and the LogMeIn Rescue License Agreement.
    • The Services are for your personal non-commercial use only. If you're a consumer, these terms will not affect any rights which you may have under any law and which we can't exclude.
    • These terms are governed by Maltese law and you and we agree to submit to the non-exclusive jurisdiction of the courts in Malta.
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Vodafone Cloud Terms & Conditions

  • 1.Introduction
    • A.These Terms and Conditions (hereinafter the “Agreement”) refer to the provision of the Vodafone Cloud Application (hereinafter the “Service”) granted by Vodafone Malta Limited (hereinafter “we”/ “us”) to its customers (hereinafter “you”/”your”) being eighteen (18) years or older. For the avoidance of doubt, a customer cannot register unless he/she is eighteen (18) years or older.
    • B.The registration of your account shall be equivalent to your acceptance to receive the Service subject to the terms and conditions herein as well as our general terms and conditions available at the following address: [https://www.vodafone.com.mt/tc-general] as well as any other relevant terms and conditions.
  • 2. Scope of the Service
    • A. The Service provided to you shall consist of the downloading of the Service application that enables you to create an account, which provides you with the ability to back-up content and access it from multiple devices. Your account is allocated with a set amount of 5GB free storage capacity as notified to you on signing up to the Service. Additional storage is available for purchase.
    • B. The Service allows you to automatically or manually backup your files and share photos and videos via Facebook or email. If you share files on Facebook make sure you have set your Facebook privacy settings so you know the audience you are sharing your files with.
    • C. We shall grant you a personal non-exclusive and non-transferrable licence to download, install, update and operate the Service on your device whilst you use the Service under the terms and conditions of this Agreement. You will not attempt to copy, modify, alter the Service in any way or sublicense or lease the Service unless as specified in these terms and conditions.
    • D. The Service shall only be used on specific devices which shall be compatible with the Service. You are kindly requested to verify such compatibility before registering for an account by visiting [https://www.vodafone.com.mt/safeandsecure].
    • E. The Service is for your personal, non-commercial use only, and shall be used on a compatible device belonging to you.
    • F. You agree that these functions shall be for your personal use only, and that you shall not use them to perform or engage in any activity that is unauthorised, illegal or inappropriate, such as harassing or stalking individuals.
    • G. The Service is property of Vodafone and/or any third party from which Vodafone has obtained the rights to license to you the Service and it is protected by copyright. You acknowledge that title and full ownership rights to the Service will remain the exclusive property of Vodafone and/or of such third party and you will not require any rights to the service except as set forth in these terms and conditions.
  • 3. Subscription and Payment
    • A. We will provide you with 5GB storage capacity free of charge. Additional storage space is available at a monthly access fee. Applicable rates are available on the following page: [https://www.vodafone.com.mt/safeandsecure]
    • B. The monthly access fee, where applicable, shall be in addition to any charges or costs associated with downloading the application and uploading content to the Vodafone Cloud over the mobile network.
    • C. You acknowledge that the applicable charges may be higher in the event that you use the Service whilst travelling abroad. In this case, you shall be responsible for any additional charges incurred. For a full list of applicable roaming charged please visit the following link:[https://www.vodafone.com.mt/goingabroad]. Prepaid Customers shall ensure that their account is topped up in order that the features of the Service may function. You may contact us by referring to the website [https://www.vodafone.com.mt] or by contacting Customer Care on 247, or by sending an email to [247.mt@vodafone.com] or by visiting a Vodafone retail outlet to enquire further about this Service.
    • D. Any fees paid by you before you terminate are non-refundable, and termination of your account shall not relieve you of any obligation to pay any fees or charges already due.
    • E. You must use the Service on one device; any additional device shall require an additional subscription.
  • 4. Your Customer Account
    • A. In order that you may use the Service, you must create and manage an account on your device through the online Vodafone Cloud portal by visiting [https://cloud.vodafone.com.mt], (‘the Portal’). Upon registration you must provide the following details:
      • Your Phone Number
      • Your e-mail address
      • Your chosen PIN number
    • B. You shall be solely responsible for the activity that occurs on your account and for safeguarding the password that you use to access this Service and shall be responsible for any activity using your account, whether or not you authorised that activity. You should immediately notify Vodafone of any unauthorised use of your account.
    • C. We do not warrant or accept any liability for operation of the device used to access the features of the Service. In order to use the Service, you require a compatible device, a GSM mobile connection (supporting voice and data connection), internet access and the Service application.
    • D. You acknowledge that if you wish to protect your transmission of data or files to Vodafone Cloud, it is your responsibility to use a secure encrypted connection to communicate with the Services.
    • E. You acknowledge that Vodafone Cloud services may continue to change over time as Vodafone develop and add more features. Vodafone may stop, suspend, or modify these services at any time without prior notice to you. Vodafone may also remove any content from the Service at our discretion.
    • F. You agree to use the Service only for purposes as permitted by this Agreement and any applicable law or regulation. Explicit or illegal content can be flagged by any Vodafone Cloud user who receives it. Such content discovered on your account will be made available to the relevant authorities. This may be done without prior notice to you.
    • G. Vodafone does not claim ownership of the materials and/or content you submit or make available on the Service. However, by using the Service you consent and agree that Vodafone may collect, use, transmit, process and maintain information related to your account and any registered devices, for the purposes of providing the Service, and any features therein, to you.
    • H. You can choose whether to backup over Wi-Fi or the mobile network. We recommend doing your first backup over Wi-Fi as you may have lots of photos and videos stored on your smartphone which you would like to upload to the Vodafone Cloud.
  • 5. Limitations of the Service
    • A. You are responsible for ensuring the compatibility of this application with your device, and for the installation of, use of, and results obtained from the Service.
    • B. You are responsible to ensure that your device meets the system requirements of the Service which shall include but shall not be limited to the obtaining of any updates or upgrades from time to time, in order to continue using the Service.
    • C. You agree that we may modify the system requirements or the application of the Service at any time whenever required.
    • D. We shall not guarantee that all devices are compatible with the Service. In order that you may verify whether a device is compatible or otherwise, you may visit the following website: [https://www.vodafone.com.mt/safeandsecure]
    • E. You acknowledge that we shall not be held liable for the operation of the device used to access the features of the Service.
  • 6. Warranty
    • A. We shall uphold reasonable technical safeguards to provide you with the Service. However, You acknowledge that the use of the Service is subject to the use and availability of appropriate network connections and therefore we shall not be held liable in the event that the Service is affected by circumstances beyond our reasonable control.
    • B. The Service is provided ‘as is’ and to the extent permitted by applicable law, we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to Your use of the Service and related software.
  • 7. Effective Date and Termination
    • A.This Agreement shall be valid from the date of the registration of the account (hereinafter the “Effective Date”). The Agreement shall continue indefinitely unless and until the Service is terminated in accordance with the terms and conditions herein.
    • B.You may close your account and terminate the Service by logging into the Portal and downgrading the Service.
    • C.We shall have the right to suspend, place a “read only” restriction upon, archive or terminate the Service and delete your account without prior notice if:
      • i.You are in violation of this Agreement;
      • ii.You switch the telecommunications operator, in which case you shall be granted thirty (30) days from such termination in order to retrieve the data related to your account;
      • iii.You transmit or attempt to transmit content that is unlawful, invasive of the privacy of a third party, or inappropriate through your mobile device;
      • iv.You victimise, harass, degrade, or intimidate an individual or group of individuals for any reason including on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
      • v.You encourage conduct that would constitute a criminal offence or could give rise to any cause of action;
      • vi.You engage in any activity that otherwise interferes with the use and enjoyment of the Service by others, or harvest personal information about other service users for any reason; or
      • vii.You damage or attempt to damage our reputation or that of a third party.
      • viii.You fail to pay your subscription fee for the Premium service within the time allocated.
    • D.Upon the termination of the Service, you may no longer use or access the Service and your account shall be deleted.
    • E.Upon the termination of the Service, you shall uninstall the Service from your device.
    • F.Notwithstanding the termination of the Service, the terms and conditions capable of surviving termination shall continue in full force and effect.
    • G.We shall have the right to terminate or suspend the Service and delete your account by giving you thirty (30) days prior written notice if you fail to use the Service for an uninterrupted period of six (6) months or more.
    • H.Vodafone may terminate your account upon prior notice via email to the address associated with your account if:
      • you disconnect or are disconnected or barred from the Vodafone network
      • you request that Vodafone close your Cloud account or
      • you have entered into a paid subscription for an increased storage allowance, but do not have sufficient credit on your account to cover the monthly subscription fee or have outstanding payments.
    • I.The termination process is as follows: for 30 days after the date of termination your account will be entered into a "read only" state. Your account remains active and can be accessed as normal for the purposes of viewing/ moving/deleting/editing/downloading any existing content, but there will be no facility to upload any new content. An email will be sent to your default address informing you of that your account has entered into a "read-only" state which will contain instructions on how to re-instate your account. After 30 days your account will move into an archived state for a further 60 days. While archived your content will be stored but can only be accessed by contacting customer services (call on 247) to have the account re-instated. An email will be sent to your default account informing you that your account has entered into an archived state and contain instructions on how to reactivate your account. At the end of the archived period all content will be permanently deleted from our servers.
    • J.Any such "read-only" restriction, archiving, or termination shall be done by Vodafone in its sole discretion and Vodafone will not be responsible to you or any third party for any damages that may result or arise.
  • 8. General
    • A.You are prohibited from sub-contracting, assigning or in any other manner transferring any of the rights and/or obligations emanating from this Agreement without our prior written permission.
    • B.You may not rent, lease, license, loan or assign you rights to the Service to another person. If you use the Service on a device and you transfer the ownership of that device to a third party, you must ensure that you deregister the Service from your device and ensure that the Service application is deleted from your device before you transfer the ownership of such device to the third party.
    • C.The Service may employ applications and tools to retrieve information about you and your device (for example your content, device ID, location) to enable provisioning and support of the Service (for example, content synchronization, device tracking, service improvements). Such information may be personally identifiable information and include sensitive data stored in files on your device. This information is essential to enable us to provide the Service and improve the Service and therefore you may not opt-out from this functionality if you opt for the Service.
    • D.You agree to refrain from interfering in any way with the software when this automatically performs updates, upgrades or repairs. You further agree that we may establish policies and practices to modify the operation and availability of the application to maximize the benefit for all customers.
    • E.You acknowledge that this Agreement with us sets forth the entire Agreement with respect to the subject matter hereof. While oral or written representations, warranties, agreements, and other inducements relating to this Agreement and its subject matter made prior to the execution and delivery hereof, have been included herein and, to the extent not so included, shall be deemed to have been fully performed and discharged or deliberately omitted. You acknowledge that this Agreement shall not cover the purchasing of the device or of the SIM Card.
    • F.In the event of a conflict between the provisions of this Agreement and the general terms and conditions and any of our other terms and conditions, these terms and conditions shall prevail.
    • G.You acknowledge that we shall be entitled to suspend indefinitely or for a definite period, amend/alter/delete or terminate the terms and conditions of this Agreement at any time and for any valid commercial, technical or operational reason, subject to a thirty (30) day prior written notice to you which shall include the proposed amendments/alterations and shall state the reason for such modifications. In the event of disagreement with such modifications, you may opt-out from the Service without incurring any liabilities, subject to a prior written notification to us to this effect.
    • H.We do not warrant that your use of the Service will be uninterrupted, available at all times or risk-free. You agree that your use of the Services is at your sole risk. We make no warranty that the Service is error free, free from interruptions or free from other failures or that the Service will meet your requirements.
    • I.We expressly disclaim any liability for damages arising from the usage of this Service or any other damages including but not limited to loss of profit, loss of data, data disclosure, loss of business or missed opportunities, any loss or damage that is not directly caused by our fault or gross negligence or which we could not reasonably expect at the time You entered into this agreement.
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Vodafone Contacts Terms & Conditions

  • 1.Introduction
    • A.These Terms and Conditions (hereinafter the “Agreement”) refer to the provision of the Vodafone Contacts Application (hereinafter the “Service”) granted by Vodafone Malta Limited (hereinafter “we”/ “us”) to its customers (hereinafter “you”/”your”) being eighteen (18) years or older. For the avoidance of doubt, a customer cannot register unless he/she is eighteen (18) years or older.
    • B.The registration of your account shall be equivalent to your acceptance to receive the Service subject to the terms and conditions herein as well as our general terms and conditions available at the following address: [https://www.vodafone.com.mt/tc-general] as well as any other relevant terms and conditions.
  • 2. Scope of the Service
    • A.The Service provided to you shall consist of the downloading of the Service application that enables you to:
      • i.Backup and synchronise your mobile phone contacts;
      • ii.Import and Export your mobile phone contacts to and from an electronic format;
      • iii.Remotely manage your contacts by visiting [https://contacts.vodafone.com.mt]
    • B. We shall grant you a personal non-exclusive and non-transferrable licence to download, install, update and operate the Service on your device whilst you use the Service under the terms and conditions of this Agreement. You will not attempt to copy, modify, alter the Service in any way or sublicense or lease the Service unless as specified in these terms and conditions.
    • C. The Service shall only be used on specific devices which shall be compatible with the Service. You are kindly requested to verify such compatibility before registering for an account by visiting [https://www.vodafone.com.mt/safeandsecure].
    • D. The Service is for your personal, non-commercial use only, and shall be used on a compatible device belonging to you.
    • E. You agree that these functions shall be for your personal use only, and that you shall not use them to perform or engage in any activity that is unauthorised, illegal or inappropriate, such as harassing or stalking individuals.
    • F. The Service is property of Vodafone and/or any third party from which Vodafone has obtained the rights to license to you the Service and it is protected by copyright. You acknowledge that title and full ownership rights to the Service will remain the exclusive property of Vodafone and/or of such third party and you will not require any rights to the service except as set forth in these terms and conditions.
  • 3. Subscription
    • A. We will provide you access to the features of the Service free of charge
    • B. Notwithstanding Clause 3A, data charges and other costs or charges may be incurred in accordance with the Vodafone Plan that you are subscribed to
    • C. You acknowledge that the applicable charges may be higher in the event that you use the Service whilst travelling abroad. In this case, you shall be responsible for any additional charges incurred. For a full list of Roaming Charges please visit the following link [https://www.vodafone.com.mt/goingabroad]. You may contact us by referring to the website [www.vodafone.com.mt] or by contacting Customer Care on 247, or by sending an email to [247.mt@vodafone.com] or by visiting a Vodafone retail outlet to inquire further about this Service.
  • 4. Your Customer Account
    • A. You shall be solely responsible for the activity that occurs within your account.
    • B. You agree to keep your account password (or PIN) safe and secure, and to promptly notify us in the event of any breach of security or the unauthorised use of your account.
    • C. We do not warrant or accept any liability for operation of the device used to access the features of the Service. In order to use the Service, you require a compatible device, a GSM mobile connection (supporting voice and data connection), internet access and the Service application.
    • D. You acknowledge that in order to provide you with the Service, your personal and contact data may be stored on third party servers situated within the European Union and we have taken all the necessary measures in terms of law to secure your data on such servers. The third party server shall store the personal data and contact information without access thereto.
    • E. The use of the Service and your acceptance of such terms and conditions is equivalent to your acknowledgment and your acceptance of the use, copying and the storage of the data by us on the third party server for the purpose of providing the Service, which data includes personally identifiable data which you made available as part of your content or that you have provided upon the registration of your account. More information may be retrieved by reading Vodafone’s Privacy Policy which is available at https://www.vodafone.com.mt/privacypolicy.
    • F. We shall use your email address for the purpose of sending you system emails, such as your registration confirmation and password reminders, any updates about changes made to this Service including any notices that we may need to send you regarding your use of the Service.
    • G. We shall not use your email address for marketing purposes unless agreed otherwise. All other usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at https://www.vodafone.com.mt/privacypolicy.
  • 5. Limitations of the Service
    • A. You are responsible for ensuring the compatibility of this application with your device, and for the installation of, use of, and results obtained from the Service.
    • B. You are responsible to ensure that your device meets the system requirements of the Service which shall include but shall not be limited to the obtaining of any updates or upgrades from time to time, in order to continue using the Service.
    • C. You agree that we may modify the system requirements or the application of the Service at any time whenever required.
    • D. We shall not guarantee that all devices are compatible with the Service. In order that you may verify whether a device is compatible or otherwise, you may visit the following website: [https://www.vodafone.com.mt/safeandsecure]
    • E.In order to use the Service, you must register for the Service application by creating an account from web, mobile application or mobile site. You shall create and manage the Service using an account on your device through the online Vodafone Contacts portal at [https://contacts.vodafone.com.mt] (‘the Portal’)
    • F.Upon registration, you must provide the following details:
      • i.Your phone number;
      • ii.Your e-mail address
      • iii.Your chosen PIN number
    • G. You acknowledge that we shall not be held liable for the operation of the device used to access the features of the Service.
  • 6. Warranty
    • A.We shall uphold reasonable technical safeguards to provide you with the Service.
    • B.You acknowledge that the use of the Service is subject to the use and availability of appropriate network connections and therefore we shall not be held liable in the event that the Service is affected by circumstances beyond our reasonable control
    • C.The Service is provided to you ‘as is’ and to the fullest extent permitted by the applicable law, we disclaim and exclude all warranties, representations, conditions and other terms not expressly stated in these terms and conditions, including any implied warranties or conditions as to the non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.
  • 7. Effective Date and Termination
    • A.This Agreement shall be valid from the date of the registration of the account (hereinafter the “Effective Date”). The Agreement shall continue indefinitely unless and until the Service is terminated in accordance with the terms and conditions herein.
    • B.You may close your account and terminate the Service by logging into the Portal and downgrading the Service.
    • C.We shall have the right to suspend, place a “read only” restriction upon, archive or terminate the Service and delete your account without prior notice if:
      • i.You are in violation of this Agreement;
      • ii.You switch the telecommunications operator, in which case you shall be granted thirty (30) days from such termination in order to retrieve the data related to your account;
      • iii.You encourage conduct that would constitute a criminal offence or could give rise to any cause of action.
      • iv.You engage in any activity that otherwise interferes with the use and enjoyment of the Service by others, or harvest personal information about other service users for any reason; or
      • v.You damage or attempt to damage our reputation or that of a third party.
    • D.We shall have the right to terminate or suspend the Service and delete your account by giving you thirty (30) days prior written notice if you fail to use the Service for an uninterrupted period of six (6) months or more.
    • E.Upon the termination of the Service you may no longer use or access the Service and your account shall be deleted.
    • F.Upon the termination of the Service, you shall uninstall the Service from your device.
    • G.Notwithstanding the termination of the Service, those provisions of this Agreement capable of surviving termination shall continue in full force and effect.
  • 8. General
    • A.You are prohibited from sub-contracting, assigning or in any other manner transferring any of the rights and/or obligations emanating from this Agreement without our prior written permission.
    • B.You agree to refrain from interfering in any way with the software when this automatically performs updates, upgrades or repairs. You further agree that we may establish policies and practices to modify the operation and availability of the application to maximise the benefit for all customers.
    • C.You acknowledge that this Agreement sets forth the entire Agreement between the Parties with respect to the subject matter hereof. While oral or written representations, warranties, agreements, and other inducements relating to this Agreement and its subject matter made prior to the execution and delivery hereof, have been included herein and, to the extent not so included, shall be deemed to have been fully performed and discharged or deliberately omitted. You acknowledge that this Agreement shall not cover the purchasing of the device or of the SIM Card from us.
    • D.You acknowledge that we shall be entitled to suspend indefinitely or for a definite period, amend/alter/delete or terminate the terms and conditions of this Agreement at any time and for any valid commercial, technical or operational reason, subject to a thirty (30) day prior written notice to you which shall include the proposed amendments/alterations and shall state the reason for such modifications. In the event of disagreement with such modifications, you may opt-out from the Service without incurring any liabilities, subject to a prior written notification to us to this effect.
    • E.In the event of a conflict between the provisions of this Agreement and the general terms and conditions and any of our other terms and conditions, these terms and conditions shall prevail with respect to the Service as defined herein.
    • F.We do not warrant that your use of the Service will be uninterrupted, available at all times or risk-free. You agree that your use of the Services is at your sole risk. We make no warranty that the Service is error free, free from interruptions or free from other failures or that the Service will meet your requirements.
    • G.We expressly disclaim any liability for damages arising from the usage of this Service or any other damages including but not limited to loss of profit, loss of data, data disclosure, loss of business or missed opportunities, any loss or damage that is not directly caused by our fault or gross negligence or which we could not reasonably expect at the time You entered into this agreement.
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Vodafone Guardian Terms & Conditions

  • 1.These Terms of Use (the “terms”) govern your access and use of the Vodafone Guardian Application (“Vodafone Guardian”) granted by Vodafone Malta Limited (“we”/ “us”) to its customers (“you”/ “your”). By registering for Vodafone Guardian, you indicate that you accept to receive the service subject to these terms as well as our general terms and conditions available at the following address [https://www.vodafone.com.mt/tc-general] as well as any other relevant terms and conditions, and you agree to abide by them.
  • 2.Vodafone Guardian is designed to help you block any unwanted communications to your mobile phone and/or to the phone of your minor children (the “device”) and restrict access to the internet and other features on the device. Vodafone Guardian is not proposed as a solution to control anti-social activities such as harassment or bullying and this application will not block all harassing or bullying messages.
  • 3.Vodafone Guardian’s “I Do Not Accept” blocking function is provided only as a support function for the user concerned. Vodafone recommends that the relevant authorities are contacted in any instances of suspected harassment or bullying.
  • 4.In the case of emergency calls (112), Vodafone Guardian shall disable itself to facilitate such emergency contact. Your child will always be able to call emergency services provided that the child has network coverage on his/her device at the time, has credit on his/her account and that the device is charged. Following any outgoing emergency call, You must ensure that your child resets his/her device to ensure the continued application of Vodafone Guardian.
  • 5.Where you wish to download Vodafone Guardian to your child’s mobile phone, you may set up a parent/guardian number and password to cover various functions. You are responsible for keeping your password safe and to promptly notify us in the event of any breach of security or the unauthorised use of Vodafone Guardian.
  • 6.You should note that your child may disable Vodafone Guardian at any stage unless you disable the removal and deletion functions. If your child disables Vodafone Guardian from his/her device, Vodafone Guardian will send an SMS notification to the listed parent/guardian number.
  • 7.Vodafone Guardian shall be used on specific devices which are compatible with the service. You are kindly requested to verify such compatibility before registering for an account by visiting [vodafone.com.mt/safeandsecure].
  • 8.Vodafone Guardian is provided on an entirely as-is basis and to the fullest extent permitted by the applicable law, we disclaim and exclude all warranties, representations, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to the non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Vodafone Guardian and related services. Responsibility for the use of Vodafone Guardian is strictly and solely that of the user concerned. Unless stated in these terms, Vodafone shall not be liable for any loss or damage, howsoever caused, in connection with any download or use of Vodafone Guardian.
  • 9.You acknowledge that the use of the Service is subject to the use and availability of appropriate network connections and therefore we shall not be held liable in the event that the Service is affected by circumstances beyond our reasonable control.
  • 10.You must not edit, modify, copy, reverse engineer, decompile or otherwise tamper with Vodafone Guardian.
  • 11.You must observe the version of the Terms and Conditions as currently applicable. You shall be given a thirty (30) day prior written notice regarding any updates or modifications made to these terms. In the event of disagreement with such modifications, you may terminate your use of Vodafone Guardian without incurring any liabilities.
  • 12.You will be charged for any data charges, text messages sent by Vodafone Guardian and other costs or charges in accordance with your mobile plan rates. Vodafone Guardian is free to download on the Vodafone network.
  • 13.You acknowledge that the applicable charges may be higher in the event that you use the Service whilst travelling abroad. In this case, you shall be responsible for any additional charges incurred. For a full list of applicable roaming charged please visit the following link:[https://www.vodafone.com.mt/goingabroad].You shall contact us by referring to the website [www.vodafone.com.mt] or by contacting Customer Care on 247, or by sending an email to [247.mt@vodafone.com] or by visiting a Vodafone retail outlet to inquire further about this Service.
  • 14.We grant you a non-exclusive and non-transferable right to download and operate Vodafone Guardian on your device for personal, non-commercial use strictly subject to your compliance with these terms. We may add or withdraw features from time to time whenever required.
  • 15.Vodafone Guardian is property of Vodafone and/or any third party from which Vodafone has obtained the rights to provide you the service and it is protected by copyright . You will not have any right to Vodafone Guardian apart from the right to use Vodafone Guardian in accordance with these terms.
  • 16.In order that you may operate Vodafone Guardian, your personal and contact data may be stored on third party servers situated within the European Union and we have taken all the necessary measures in terms of law to secure your data on such servers. The third party server shall store the personal data and contact information without access thereto.
  • 17.You agree that we may transfer our rights and responsibilities under these terms to another Vodafone company. You shall be notified about such transfer of rights and responsibilities to any other organisation.
  • 18.Usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at https://www.vodafone.com.mt/privacypolicy.
  • 19.If any of these terms (or part of thereof) is deemed to be contrary to law and cannot be enforced, the invalidity shall only affect such term to the extent that it is deemed contrary to law, and the rest of the term or terms shall remain unaffected .
  • 20.We shall have the right to terminate your use of Vodafone Guardian without prior notice if:
    • i.You are in violation of any of these terms and conditions;
    • ii.You switch the telecommunications operator;
    • iii.You encourage conduct that would constitute a criminal offence or could give rise to any cause of action
    • iv.You damage or attempt to damage our reputation or that of a third party.
  • 21.You acknowledge that our general terms and conditions in addition to any other terms and conditions regulating any other service provided by us shall also apply.
  • 22.Vodafone Guardian is provided by Vodafone Malta Limited, of Skyparks Business Centre, Malta International Airport, Luqa, LQA 4000, having company registration number C10865 under a license from the software owner. Vodafone is authorised to provide telecommunications services under a license from the Malta Communications Authority.
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Vodafone Protect Terms & Conditions

  • 1.Introduction
    • A.This Agreement refers to the provision and the regulation of the Mobile Protect application (the “Service(s)”) provided by Vodafone Malta Limited (hereinafter “we”/“us”) to its customers (hereinafter ”you/your”) being eighteen (18) years or older. For the avoidance of doubt, a customer cannot register unless he/she is eighteen (18) years or older.
    • B.By accepting these conditions, you are agreeing to become the licensee and expressing your complete acceptance of all the terms and conditions of the use of the Services. If you do not accept the terms and conditions, You cannot use the Services nor install the software needed to use them. Similarly, use of the Services implies your acceptance to be bound by the terms and conditions of the services.
    • C.The registration of your account shall be equivalent to your acceptance to receive the Service subject to the terms and conditions herein as well as our general terms and conditions available at the following address: [https://www.vodafone.com.mt/tc-general] as well as any other relevant our terms and conditions of the Service.
  • 2. Scope of the Service
    • A.The Service shall consist of a security solution that helps you find, lock and wipe your device remotely in case of loss or theft subject to the limitations specified in Clause 5. The Premium Service shall in addition provide an anti-virus function which serves to protect the device from malicious software.
    • B. We shall grant you a personal non-exclusive and non-transferrable licence to download, install, update and operate the Service on your device under the terms and conditions of this Agreement. You will not attempt to copy, modify, alter the Service in any way or sublicense or lease the Service unless as specified in these terms and conditions.
    • C. The Service shall only be used on specific devices which shall be compatible with the Service. You are kindly requested to verify such compatibility before registering for an account by visiting [https://www.vodafone.com.mt/safeandsecure].
    • D. You agree that these functions shall be for your personal use only, and shall be used only on a compatible device belonging to you. You shall not use the Service to perform or engage in any activities that are unauthorised, illegal or inappropriate, such as harassing or stalking individuals.
    • E. The Service is property of Vodafone and/or any third party from which Vodafone has obtained the rights to license to you the Service and it is protected by copyright. You acknowledge that title and full ownership rights to the Service will remain the exclusive property of Vodafone and/or of such third party and you will not acquire any rights to the Service except as set forth in these Terms and conditions.
    • F. The Service shall include a notification that your device has been stolen or that there has been a breach of security or unauthorised use of your account, which notification shall be sent to your personal e-mail address provided upon your registration.
  • 3. Subscription and Payment
    • A. We will provide you access to the basic features of the Service free of charge. The use of the Premium Service shall be subject to a monthly access fee. Applicable rates are available on the following page: [https://www.vodafone.com.mt/safeandsecure].
    • B. The monthly access fee, where applicable, shall be in addition to any charges or costs associated with the use of the Service, such as data and text message charges outside your price plan allowance when using the find, lock and wipe features.
    • C. You acknowledge that the applicable charges may be higher in the event that you use the Service whilst travelling abroad. In this case, you shall be responsible for any additional charges incurred. For a full list of applicable roaming charges please visit the following link [https://www.vodafone.com.mt/goingabroad]. Prepaid Customers shall ensure that their account is credited in order that the features of the Service may function. You may contact us by referring to the website [www.vodafone.com.mt] or by contacting Customer Care on 247, or by sending an email to [247.mt@vodafone.com] or by visiting a Vodafone retail outlet to inquire further about this Service.
    • D.Any fees paid by you before you terminate are non-refundable, and termination of your account shall not relieve you of any obligation to pay any fees or charges already due.
    • E.You must use the Service on one device; any additional device shall require an additional subscription.
  • 4. Your Customer Account
    • A. In order that you may use the Service, you must create and manage an account on your device through the online Vodafone Protect portal by visiting [https://protect.vodafone.com.mt] (‘the Portal’). Upon registration you must provide the following details:
      • Your phone number
      • Your e-mail address;
      • Your chosen PIN number
    • B.You shall be solely responsible for the activity that occurs within your account.
    • C. We do not warrant or accept any liability for operation of the device used to access the features of the Service. In order to use the Service, you require a compatible device, a GSM mobile connection (supporting voice and data connection), internet access and the Service application.
    • D. You hereby agree to keep your account password (or PIN) safe and secure, and to promptly notify us in the event of any breach of security or unauthorised use of your account.
    • E. You shall only be required to enter your account password (or PIN) when you effect changes to the settings within your device or when you are required to use the find, lock and wipe features of the Service.
    • F. By using the Service and accepting these terms and conditions you agree to the use of this data by us and McAfee Security S.à r.l. for the purpose of providing the Service. You agree that we and McAfee may copy and store such data (including personally identifiable data which you made part of your content or provided in your account) on servers located in the EU as part of the Service. More information may be retrieved by reading Vodafone’s Privacy Policy which is available at https://www.vodafone.com.mt/privacypolicy.
    • G.Certain benefits and features of the Service require access to and communication with Third Party Servers provided by McAfee Security S.à r.l. through our network. These features may include software downloads and updates, device tracking, locking and wiping, and collection of device information. These features are necessary to provide the Service and may result in data, text and minute charges.
    • H.We shall use your email address for the purpose of sending you system emails, such as your registration confirmation and password reminders, any updates about changes made to this Service including any notices that we may need to send you regarding your use of the Service.
    • I.We shall not use your email address for marketing purposes unless agreed otherwise. All other usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at https://www.vodafone.com.mt/privacypolicy.
  • 5. Limitations of the Service
    • A. You are responsible for ensuring the compatibility of the Service with your device, and for the installation of, use of, and results obtained from the Service.
    • B.You are responsible to ensure that your device meets the system requirements of the Service which shall include but shall not be limited to the obtaining of any updates or upgrades from time to time, in order to continue using the Service.
    • C.You agree that we may modify the system requirements or the application of the Service at any time whenever required.
    • D. We shall not guarantee that all devices are compatible with the Service.
    • E.You acknowledge that we shall not be held liable for the operation of the device used to access the features of the Service
    • F.The Service shall provide device location data subject to the following conditions:
      • i.Your device must be switched on;
      • ii.There must be battery life on your device when the locate command is sent;
      • iii.The GPS or Wi-Fi settings on your phone are turned on;
      • iv.Your phone must have signal coverage; and
      If you are a Prepaid Customer with zero balance and no data bundle, you shall be unable to use the locate function of the Service unless the device is connected via a Wi-Fi connection.
    • G. We shall be able to wipe and lock your device subject to the following conditions:
      • i.Your device must be switched on;
      • ii.You have connectivity;
      • iii.You are a registered Protect Customer; and
      • iv.You have a Protect 6 digit PIN
  • 6. Warranty
    • A.We shall uphold reasonable technical safeguards to maintain the security solution that enables you to find, lock and wipe your device remotely in case of loss or theft, and in the course of providing the Services.
    • B.You acknowledge that the use of the Service is subject to the use and availability of appropriate network connections and therefore we shall not be held liable in the event that the Service is affected by circumstances beyond our reasonable control.
    • C.The Service is provided to you ‘as is’ and to the fullest extent permitted by the applicable law, we disclaim and exclude all warranties, representations, conditions and other terms not expressly stated in these terms and conditions, including any implied warranties or conditions as to the non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.
  • 7. Effective Date and Termination
    • A.This Agreement shall be valid from the date of the registration of the account (hereinafter the “Effective Date”). The Agreement shall continue indefinitely unless and until the Service is terminated in accordance with the terms and conditions herein.
    • B.You may close your account and terminate the Service by logging into the Portal and downgrading the Service.
    • C.We shall have the right to suspend or terminate the Service and delete your account without prior notice if:
      • i.You are in violation of any of these terms and conditions
      • ii.You switch the telecommunications operator, in which case you shall be granted thirty (30) days from such termination in order to retrieve the data related to your account;
      • iii.You use or attempt to use the Service as a means to track or monitor the location and activities of any third party without such third party’s express consent and authorisation.
      • iv.You transmit or attempt to transmit content that is unlawful, invasive of the privacy of a third party, or inappropriate through your mobile device
      • v.You victimise, harass, degrade, or intimidate an individual or group of individuals for any reason including on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
      • vi.You encourage conduct that would constitute a criminal offence or could give rise to any cause of action.
      • vii.You engage in any activity that otherwise interferes with the use and enjoyment of the Service by others, or harvest personal information about other service users for any reason; or
      • viii.You damage or attempt to damage our reputation or that of a third party.
      • ix.You fail to pay your subscription fee for the Premium service within the time allocated
    • D.Upon the termination of the Service, you may no longer use or access the Service and your account shall be deleted.
    • E.Upon the termination of the Service, you shall uninstall the Service from your device.
    • F.Notwithstanding the termination of the Service, the terms and conditions capable of surviving termination shall continue in full force and effect.
    • G.We shall have the right to terminate or suspend the Service and delete your account by giving you thirty (30) days prior written notice if you fail to use the Service for an uninterrupted period of six (6) months or more.
  • 8. General
    • A.You are prohibited from sub-contracting, assigning or in any other manner transferring any of the rights and/or obligations emanating from this Agreement without our prior written permission.
    • B.You may not rent, lease, licence, loan or assign you rights to the Service to another person. If you use the Service on a device and you transfer the ownership of that device to a third party, you must ensure that you deregister the Service from your device and ensure that the Service application is deleted from your device before you transfer the ownership of such device to the third party.
    • C.The Service may employ applications and tools to retrieve information about you and your device (for example your content, device ID, location) to enable provisioning and support of the Service (for example, content synchronization, device tracking, service improvements). Such information may be personally identifiable information and include sensitive data stored in files on your device. This information is essential to enable us to provide the Service and improve the Service and therefore you may not opt-out from this functionality as part of the Service.
    • D.You agree to refrain from interfering in any way with the software when this automatically performs updates, upgrades or repairs,. You further agree that we may establish policies and practices to modify the operation and availability of the application to maximize the benefit for all customers. In addition, you agree that McAfee Security S.à r.l. may release updates for the application of the Service, subject to our approval .
    • E.You acknowledge that this Agreement with us sets forth the entire Agreement with respect to the subject matter hereof. While oral or written representations, warranties, agreements, and other inducements relating to this Agreement and its subject matter made prior to the execution and delivery hereof, have been included herein and, to the extent not so included, shall be deemed to have been fully performed and discharged or deliberately omitted. You acknowledge that this Agreement shall not cover the purchasing of the device or of the SIM Card.
    • F.In the event of a conflict between the provisions of this Agreement and the general terms and conditions and any of our other terms and conditions, these terms and conditions shall prevail.
    • G.You acknowledge that we shall be entitled to suspend indefinitely or for a definite period, amend/alter/delete or terminate the terms and conditions of this Agreement at any time and for any valid commercial, technical or operational reason, subject to a thirty (30) day prior written notice to you which shall include the proposed amendments/alterations and shall state the reason for such modifications. In the event of disagreement with such modifications, you may opt-out from the Service without incurring any liabilities, subject to a prior written notification to us to this effect.
    • H.We do not warrant that your use of the Service will be uninterrupted, available at all times or risk-free. You agree that your use of the Services is at your sole risk. We make no warranty that the Service is error free, free from interruptions or free from other failures or that the Service will meet your requirements.
    • I.We expressly disclaim any liability for damages arising from the usage of this Service or any other damages including but not limited to loss of profit, loss of data, data disclosure, loss of business or missed opportunities, any loss or damage that is not directly caused by our fault or gross negligence or which we could not reasonably expect at the time You entered into this agreement.
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