Terms & Conditions

Pay Monthly Terms & Conditions

Vodafone Red S Calls Plan

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local mobile provider Unlimited
Data to be used in Malta and in EU 1.5GB
   
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and whilst travelling in EU Unlimited
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
   
Monthly Access Fee €35
Monthly Access Fee without Direct Debate Mandate €36.50
  • 1. The Vodafone RED S Calls pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2. Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from the below bundle (the ‘Monthly Bundle’), at thirty-five ( €35) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3. Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at forty ( €40) Euros each month when choosing DDM.
    • 5.4. If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional five Euros ( €5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5. For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty ( €40) Euros each month when choosing DDM.
    • 5.6. If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7. In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1. Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      Unlimited SMSs to Malta and EU;
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU
      Unlimited SMSs to Malta and EU
      Data 1.5 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2. The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3. For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4. Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5. You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1. Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3. Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4. Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5. International Calls.
      • 7.5.1. Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below. Provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your bundle.
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries FREE FREE €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2. For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1. The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3. Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2. These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3. Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1. You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1. When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3. From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4. You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Vodafone Red S Data Plan

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local mobile provider 100
Data to be used in Malta and in EU 5GB
   
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and whilst travelling in EU 100
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
   
Monthly Access Fee €35
Monthly Access Fee without Direct Debate Mandate €36.50
  • 1. The Vodafone RED S Data pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2. Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from the below bundle (the ‘Monthly Bundle’), at thirty-five ( €35) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3. Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at forty ( €40) Euros each month when choosing DDM.
    • 5.4. If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional five Euros ( €5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5. For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty ( €40) Euros each month when choosing DDM.
    • 5.6. If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7. In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1. Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      100 minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      100 SMSs to Malta and EU;
      Usage whilst abroad in EU countries Free incoming calls
      100 minutes to Malta and EU
      100 SMSs to Malta and EU
      Data 5 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2. The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3. For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4. Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5. You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1. Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3. Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      All Local Calls from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      All EU Calls from Malta €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4. Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5. International Calls.
      • 7.5.1. Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below. Provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your bundle.
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.22c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2. For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1. The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3. Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2. These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3. Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1. You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1. When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3. From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4. You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

© v.20.06 

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Vodafone Red M Plan

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local mobile provider Unlimited
Data to be used in Malta and in EU 10GB
   
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and whilst travelling in EU Unlimited
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
   
Monthly Access Fee €55
Monthly Access Fee without Direct Debate Mandate €56.50
  • 1. The Vodafone RED M pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2. Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from the below bundle (the ‘Monthly Bundle’), at fifty-five ( €55) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3. Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at sixty-five ( €65) Euros each month when choosing DDM.
    • 5.4. If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional ten Euros ( €10) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5. For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at sixty-five ( €65) Euros each month when choosing DDM.
    • 5.6. If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7. In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1. Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      Unlimited SMSs to Malta and EU;
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU
      Unlimited SMSs to Malta and EU
      Data 10 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2. The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3. For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4. Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5. You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1. Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3. Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4. Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5. International Calls.
      • 7.5.1. Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below. Provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your bundle.
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries FREE FREE €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2. For more information about Countries falling under the four zones, and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1. The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3. Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2. These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3. Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €300 and not less than €100. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1. You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1. When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3. From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4. You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Vodafone Red L Plan

Your Monthly Benefits when subscribing to 2-years agreement
Minutes & SMS to all local Vodafone mobile numbers Unlimited
Minutes & SMS to any other local mobile provider Unlimited
Data to be used in Malta and in EU 25GB
   
Incoming Calls when travelling in EU FREE
Minutes & SMS to Malta and whilst travelling in EU Unlimited
Usage whilst travelling in Rest of World countries Traveller (Unltd mins to Maltese numbers/Unltd SMS to anywhere/150MB/Unlimited incoming calls Daily @ €6)
   
Monthly Access Fee €85
Monthly Access Fee without Direct Debate Mandate €86.50
  • 1. The Vodafone RED L pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2. Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from the below bundle (the ‘Monthly Bundle’), at eighty-five ( €85) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3. Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at one hundred and five ( €105) Euros each month when choosing DDM.
    • 5.4. If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional twenty Euros ( €20) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5. For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at one hundred and five ( €105) Euros each month when choosing DDM.
    • 5.6. If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7. In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1. Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      Unlimited SMSs to Malta and EU;
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU
      Unlimited SMSs to Malta and EU
      Data 25 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2. The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3. For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4. Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5. You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1. Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3. Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4. Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5. International Calls.
      • 7.5.1. Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below. Provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your bundle.
        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries FREE FREE €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2. For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1. The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3. Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2. These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3. Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €400 and not less than €150. And in case of termination in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1. You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. Care Pack for your Smartphone - Applicable to those of you benefiting from a device subsidy
    • 14.1. In case you are benefiting from a subsidy on one of our handsets (see term 5.4), you will also benefit from a care pack for your device. This will entitle you to have your handset repaired for free, or to get a replacement in case of out of warranty malfunction, including but not limited to screen damage and malfunction, but excluding liquid damage. Theft and loss are not covered by the care pack. You are entitled for one (1) free repair or replacement for the duration of your Agreement.
    • 14.2. Vodafone shall not be liable for the:
      • 14.2.1. Restoration or reinstallation of any programs and/or data on the device following the service or replacement, other than the software supplied with the device by the manufacturer at the time of purchase; and/or
      • 14.2.2. Interoperability or compatibility issues that may arise when your device software or device options are not supported by the manufacturer of the device.
    • 14.3. You shall ensure that prior to the handing over of your handset for service and/or replacement:
      • 14.3.1. You would already have removed any confidential information of a proprietary and/or personal nature from the said device; and
      • 14.3.2. You would have already carried out all necessary backups of all programs, information and data; and you have removed the SIM Card/s and all removable accessories, external devices, media, memory cards, sticks, chips and their contents from the device.
    • 14.4. Should you fail to remove any such data and/or removable accessories listed in Term 14.3 above, you acknowledge that you are doing so at your own risk and that we shall not be held liable for any loss or damages which may ensue.
    • 14.5. Support, Repair and Replacement: In the event that the device requires off-site repairs, the after sales representative shall provide you with a loan phone and shall deliver your device to our after sales service centre. Once repaired, we will notify you that it is available for collection by not later than fifteen (15) days from receipt of said notification. Failure to collect your repaired device within the stipulated time-frame, shall automatically give us the right to dispose of the repaired device as we deem necessary without further notification. Alternatively, you may benefit from our 'drop-off' service, free of charge. In this case, we will deliver the repaired device onsite.
    • 14.6. Replacement of the device shall be at our sole discretion.
    • 14.7. A replaced/repaired handset will be given a ninety (90) days warranty period if the remainder of the original warranty period is less than ninety (90) days and this subject to the conditions laid down in the Limited Manufacturer's Warranty that comes enclosed with your device and/or accessory.
  • 15. General Information on this Tariff Plan
    • 15.1. When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 15.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 15.3. From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 15.4. You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Rest of World Traveller for Pay Monthly Plans

  • 1. Rest of World Vodafone Traveller ('ROW Traveller') is applicable for Pay Monthly Plans (excluding certain tariffs). Customers on these respective plans may not opt-out from the ROW Traveller.
  • 2. When roaming with ROW Traveller, you shall be charged a daily fee to benefit from a daily bundle consisting of minutes to call Maltese numbers, receiving calls, SMSs to send to anywhere, and Internet on Your Mobile whilst abroad within the ‘ROW/NEW ROW Traveller countries’ as per term 3.1 and term 4.1 below.
  • 3. ROW Traveller:
    As from the 20th January 2016 until the 29th February 2016, the following shall apply to ROW Traveller:
    • 3.1. The applicable daily charge (the ‘Daily Charge’) when travelling to ROW Traveller Countries in the following three areas is:-
      • - €3 per day when in Turkey
      • - €4 per day when in Australia, Egypt, India, New Zealand, South Africa or USA
      • - €6 per day when in Canada, Libya, Russia, Thailand or UAE (Dubai)
    • In the event that within the same day you travel between one area and another, the daily charge shall apply again.
    • 3.2. The daily bundle applicable to the countries mentioned in term 3.1 above (the ‘Daily Bundle’), is as per the below:
      Plans Daily Bundle
      RED Start - 60 minutes to Maltese numbers
      - 60 SMSs to anywhere
      - 60 MB
      - Unlimited incoming calls
      RED Standard - 100 Minutes to Maltese numbers
      - 100 SMSs to anywhere
      - 100 MB
      - Unlimited incoming calls
      RED Supreme - Unlimited minutes to Maltese numbers
      - Unlimited SMSs to anywhere
      - 150 MB
      - Unlimited incoming calls
    • 3.3. ROW Traveller Out of Bundle Rates:-
      Any usage beyond what is provided in the Daily Bundle shall be charged at the below Out of Bundle Rates:
      Service Rates
      Calls to Traveller Countries and Malta (Term 3.1 above)* €0.25c per minute
      Calls to NON-Traveller countries (Term 3.4 below)* €1.85c per minute.
      SMS to anywhere €0.05c per SMS
      Data €0.10c per MB
      MMS €0.23c per MMS
      *Calls made Out of Bundle shall be charged at a per minute basis
    • 3.4. ROW Traveller is not applicable when:
      • 3.4.1 Travelling in any country other than those mentioned in Term 3.1 above. Visit the Pay Monthly World Rates (https://www.vodafone.com.mt/ratesbycountry) for more information on the applicable rates in any other country not mentioned in Term 3.1 above.
      • 3.4.2 If a call is made to any premium or satellite number whilst roaming, the standard premium and satellite rates shall apply (https://www.vodafone.com.mt/ratesbycountry)
      • 3.4.3 If travelling at sea (example: cruise liners and ferries), the standard maritime roaming rates (https://www.vodafone.com.mt/maritimeroaming) will apply.
  • 4. NEW ROW Traveller (available from 1st March 2016)
    • 4.1. As from the 1st March 2016 onwards, when roaming with NEW ROW Traveller, a recurring daily bundle (the ‘Recurring Daily Bundle’), that is charged at €6 for every recurrence as per term 4.2 below, shall apply. This shall apply for the ‘NEW ROW Traveller countries’, listed here:
    • . 4.2. Each Recurring Daily Bundle will include the following:
      Plans Recurring Daily Bundle
      RED Start / RED S Calls / RED S Data/ RED Voice/ RED Data/ RED Tango / RED Unlimited Lite - 100 minutes to Maltese numbers
      - 100 SMSs to anywhere
      - 100MB
      - Unlimited incoming calls
      RED Standard / RED M / RED M Bost / RED Unlimited Super - 100 minutes to Maltese numbers
      - 100 SMSs to anywhere
      - 100MB
      - Unlimited incoming calls
      RED Supreme / RED L Boost / RED Unlimited Giga - Unlimited minutes to Maltese numbers
      - Unlimited SMSs to anywhere
      - 150MB
      - Unlimited incoming calls
    • 4.2. Auto-renewal of the Recurring Daily Bundle
      Once any one of the allocated allowances in your Recurring Daily Bundle is consumed, a new Recurring Daily Bundle will auto-renew against a charge of €6. The Recurring Daily Bundle may recur up to ten (10) times per day, where each time you will be allocated a new Recurring Daily Bundle. No allocations shall be carried forward from one recurrence to another, and from one day to another.
    • 4.3. NEW ROW Traveller Out of Bundle Rates:-
      Once the Recurring Daily Bundle has recurred for ten (10) times in one day, the following out of bundle rates shall apply:
      Service Rates
      Calls to Maltese numbers €0.40 per minute
      SMS to anywhere €0.30 per SMS
      Data €0.15 per MB
      Calls excluding Maltese numbers (always out of bundle) €1.85 per minute
    • 4.4. NEW ROW Traveller is not applicable when
      • 4.4.1 Travelling in any country not listed in any country mentioned in Term 4.1 above. Visit the Pay Monthly World Rates (https://www.vodafone.com.mt/ratesbycountry) for more information on the applicable rates for any other country not mentioned in Term 4.1 above.
      • 4.4.2 If a call is made to any premium or satellite number whilst roaming, the standard premium and satellite rates shall apply (https://www.vodafone.com.mt/ratesbycountry)
      • 4.4.3 If travelling at sea (example: cruise liners and ferries), the standard Maritime Roaming rates (https://www.vodafone.com.mt/maritimeroaming) will apply.
  • 5. ADDITIONAL SERVICES
    • 5.1 When on ROW Traveller or NEW ROW Traveller, you may avail of the following services with corresponding rates as follows:
      Number Rating Remarks
      +35680049999 Free of charge Tariff information services
      +35699909909 Consumed from Bundle Mailbox
      +35699999247 Free of Charge Call Centre
  • 6. ADDITIONAL INFORMATION
    • 6.1 You will incur the respective charges in term 3.1 and 4.1 above upon receiving or making a call, sending an SMS, or upon commencing a data session whilst roaming with ROW/NEW ROW Traveller in any country mentioned in term 3.1 and 4.1 above.
    • 6.2 In the case of ROW Traveller and NEW ROW Traveller, the daily charge shall apply on a daily basis and shall be calculated with reference to Central European Time (from 00:00 till 23:59 CET). In the case of NEW ROW Traveller, the maximum recurrence in term 4.3 above shall be calculated with reference to Central European Time (from 00:00 till 23:59 CET). Unused minutes, SMS and Data cannot be carried over to the next day.
    • 6.3 No bill shock preventor or data roaming notification is available on ROW Traveller or NEW ROW Traveller.
    • 6.4 All charges relating to ROW/NEW ROW Traveller are inclusive of VAT, but are exclusive of excise tax or any other taxes, which may be applicable.
    • 6.5 Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customer’s responsibility to check prior to travel.
  • 7. General Terms:
    • 7.1 Our Quality of Service term, your respective RED Plan terms and conditions, and any other relevant terms and conditions shall apply.
    • 7.2 Call our Customer Care on 247, send an email on 247.mt@vodafone.co or visit one of our retail outlets for further info.
    • 7.3 We may suspend indefinitely or for a definite period, amend/delete or terminate these terms and conditions at any time (collectively 'Modifications') for any valid reason, by giving you a 30 day prior written notice with the proposed Modifications. Should you disagree with the Modifications during the 30 day period, you may opt-out of your respective RED plan without incurring any charges, provided that you inform us of your decision to this effect.

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Add Ons for the RED plans

  • 1. The Vodafone Add-On Packs (‘Add-Ons’) are offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') subscribed to either one of the Vodafone Red Start, Vodafone Red Standard or Vodafone Red Supreme Tariff Plans (collectively ‘Vodafone Red tariff plans’) in accordance with these terms and conditions as from 20th January 2016.
  • 2. Vodafone reserves the right to limit the number of Add-Ons offered to a single person/legal entity. Once you have subscribed to an Add-On for a particular service, you cannot subscribe to an additional Add-On for that same service. For the purposes of these terms and conditions, ‘service’ means either one of: Data Add-On Pack and/or Voice Add-On Pack.
  • 3. By subscribing to any of these Add-Ons, you are automatically accepting to adhere to these terms and conditions.
  • 4. These terms and conditions must be read in conjunction with Vodafone General Terms and Conditions (Prepaid & Pay Monthly Services), Vodafone Secure E-Billing Service Terms and Conditions , our Vodafone Traveller terms and conditions, our Quality of Service term, our 4G Service term, and any of our other relevant terms and conditions shall also apply.
  • 5. You can add the following Add-Ons to your Vodafone Red tariff plan at an additional monthly fee as follows:
    • 5.1 Data Add-On Packs:
      Add-On Packs Includes Monthly Fee incl. VAT Applicable with:
      Internet on Your Mobile (IOYM) Add-On Pack 1GB €10 Vodafone Red Start,
      Vodafone Red Standard &
      Vodafone Red Supreme
      3GB €15 Vodafone Red Standard &
      Vodafone Red Supreme
      • These add-on packs will be available in Malta and in EU. The roaming benefits are subject to the Fair Use Policy in line with the EU Regulations accessible here: https://www.vodafone.com.mt/tc-general#general.
    • 5.3 Customers on all the Vodafone Red tariff plans will be able to activate BlackBerry Enterprise Server (BES) for €13 monthly.
    • 5.4 The Add-On Packs will be consumed once you have exhausted the allowances within your particular Vodafone Red tariff plan.
    • 5.5 Once you have consumed your Add-On, you shall be charged at the Out of Bundle rates provided for in your respective Vodafone Red tariff plan terms and conditions.
    • 5.6 Removal of an Add-On can be done either by calling our customer care on 247, free of charge from your handset or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores.
    • 5.7 The removal of an Add-On Pack is subject to a €3 charge as per your respective Vodafone Red tariff plan terms and conditions, which may be found on https://www.vodafone.com.mt/tc-pay-monthly
  • 6. General Information
    • 6.1 If you do not use up the allocated Add-On allowances within any given month, the remaining allowances will not be carried forward to the following month.
    • 6.2 All charges deriving from these Add-Ons are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
  • 7. General Terms and Conditions
    • 7.1 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications') and for any valid commercial, technical or operational reason, by giving you a 30 day prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from these Add-Ons without incurring any penalties by informing us of your decision to this effect.

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Vodafone Red Voice Plan

Your Monthly Benefits
Whilst in Malta
Minutes & SMS to all local mobile and fixed numbers Unlimited
Whilst in EU
Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
International
Minutes & SMS from Malta to any EU mobile and fixed number Unlimited
Minutes (towards mobile and fixed numbers & SMS from Malta towards selected countries (applies also when in the EU) 100
* (for the avoidance of any doubt, you will get 100 international minutes (towards both mobile and fixed numbers) & 100 SMS)
Roaming outside the EU
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Data
Data to be used in Malta and in EU 4GB
Monthly Access Fee when subscribing to 2-years agreement
Monthly Access Fee €35
Monthly Access Fee without Direct Debate Mandate €36.50
  • 1. The Vodafone RED Voice pay monthly tariff plan (‘Tariff Plan’) is offered as a promotional plan by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 4th December 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity. As from 5th March 2019, this Tariff Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), to customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions in order to subscribe to and benefit from this Tariff Plan.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from this tariff plan including monthly benefits (the ‘Monthly Bundle’), at thirty-five (€35) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at forty (€40) Euros each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement(‘Agreement’) and add an additional five Euros (€5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty (€40) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
Monthly Benefits
When in Malta and the EU
Minutes & SMS to local and EU mobile and fixed numbers Unlimited
Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, Turkey and USA) 100
Data to be used in Malta and in the EU 4GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates Outside Monthly Bundle and Other Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates

Service

Rate Outside Bundle

Data Usage whilst in Malta & EU

Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

International Usage whilst in Malta & EU

Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4Rates for Other Services applicable in Malta and EU

Other Services

Rates

Calls/SMSs to Maltese Premium Rate Numbers

Charged outside of your call minutes/SMS Bundle 

Premium Call Rate = fixed line call rate + premium rate of the call 
Premium SMS Rate = charged at the premium rate 

For more info on premium rates visit:
https://www.mca.org.mt/articles/premium-rate-numbers-all-you-need-know

MMS

€0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
€0.58c per MMS to an international number

Video Calls

Not consumed from your Bundle.
Charged at €0.25c per minute to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.

Zone

Calls & Videocalls

SMS

MMS

Zone 1

FREE

FREE

€0.58c

Zone 2

€0.51c per minute

€0.23c

€0.58c

Zone 3

€0.91c per minute

€0.23c

€0.58c

Zone 4

€6.50c per minute

€0.23c

€0.58c

Selected Countries

€0.25c per minute

€0.05c

€0.58c
    •  
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

    • Service

    Applicable Administrative Charge incl. VAT

    Migration from this Tariff Plan to prepaid

    €10 one-time charge

    Paper copy of your itemised bill

    €3 per itemised bill

    Downgrade to another pay monthly tariff plan with lower Monthly Access Fee

    €10 one-time charge

    Direct Debit Reversals

    €8

    Suspension of Service – reconnection charge

    €20

    Paper bills

    €3 per invoice

    Late Payment Penalty

    €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:

      • Termination

      30% of the Monthly Access Fee x remaining months

      Downgrades

      30% of the difference in Monthly Access Fee x remaining months

      Upgrades/Same Level

      No Penalty
    • 11.3. Penalty structure for 2 year Agreements:

      •  

      Year 1

      Year 2

      Termination

      30% of the Monthly Access Fee x remaining months

      30% of the Monthly Access Fee x remaining months

      Termination when benefiting from a subsidy (term 5.4)

      100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)*

      50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*

      Downgrade

      30% of the difference in Monthly Access Fee x remaining months**

      30% of the difference in Monthly Access Fee x remaining months**

      Upgrade/Same Level

      No penalty**

      No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.
    • 14.5 This Tariff Plan is intended for individual (i.e. consumer) use only. For business purposes (e.g. if you are a professional or a legal entity with a valid VAT or registration number), kindly visit https://www.vodafone.com.mt/business or the Business Centre in our Birkirkara store for the equivalent business plan

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Vodafone Red Data Plan

Your Monthly Benefits
Whilst in Malta
Minutes & SMS to all Vodafone mobile and fixed numbers Unlimited
Minutes & SMS to any other local mobile and fixed numbers 100
*for the avoidance of any doubt, the allowance includes 100 minutes to any local & fixed mobile number & 100 SMS to any local mobile number
Whilst in EU
Minutes & SMS to Malta and EU mobile and fixed numbers 100
*for the avoidance of any doubt, the allowance includes 100 minutes to Malta & EU mobile & fixed number & 100 SMS to Malta & EU mobile number
International
Minutes & SMS from Malta to any EU number 100
*for the avoidance of any doubt, the allowance includes 100 minutes from Malta to any EU mobile & fixed number & 100 SMS from Malta to any EU mobile number
Roaming outside the EU
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Data
Data to be used in Malta and in EU 12GB
Monthly Access Fee when subscribing to 2-years agreement
Monthly Access Fee €35
Monthly Access Fee without Direct Debate Mandate €36.50
  • 1. The Vodafone RED Data pay monthly tariff plan (‘Tariff Plan’) is offered as a promotional plan by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 4th December 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity. As from 5th March 2019, this Tariff Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), to customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions in order to subscribe to and benefit from this Tariff Plan.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from this tariff plan including monthly benefits (the ‘Monthly Bundle’), at thirty-five (€35) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at forty (€40) Euros each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement(‘Agreement’) and add an additional five Euros (€5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at forty (€40) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
Monthly Benefits
When in Malta
Minutes & SMS to local Vodafone mobile and fixed numbers Unlimited
Minutes & SMS to any other local mobile and fixed numbers 100
When in the EU
Minutes & SMS to Maltese and EU mobile and fixed numbers 100
Data
Data (shared in Malta and in the EU) 12GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates Outside Monthly Bundle and Other Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates

Service

Rate Outside Bundle

whilst in Malta

  

Local Calls

€0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call

Local SMS

€0.05c per SMS

Calls to the EU

€0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call

SMS to the EU

€0.05c per SMS

Data Usage

Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

International Usage

Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.

whilst in EU

  

Calls to Malta and EU

 €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call

SMS to Malta and EU

 €0.05c per SMS

Data Usage

 Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

International Usage

 Any activity beyond benefits provided in your Monthly Bundle (if any) from EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4Rates for Other Services applicable in Malta and EU

Other Services

Rates

Calls/SMSs to Maltese Premium Rate Numbers

Charged outside of your call minutes/SMS Bundle 

Premium Call Rate = fixed line call rate + premium rate of the call 
Premium SMS Rate = charged at the premium rate 

For more info on premium rates visit:
https://www.mca.org.mt/articles/premium-rate-numbers-all-you-need-know

MMS

€0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
€0.58c per MMS to an international number

Video Calls

Not consumed from your Bundle.
Charged at €0.25c per minute to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Zone1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU Zone 2, 3 and 4 shall be charged as indicated below.

Zone

Calls & Videocalls

SMS

MMS

Zone 1

€0.22c per minute

€0.05c

€0.58c

Zone 2

€0.51c per minute

€0.23c

€0.58c

Zone 3

€0.91c per minute

€0.23c

€0.58c

Zone 4

€6.50c per minute

€0.23c

€0.58c
    •  
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

    • Service

    Applicable Administrative Charge incl. VAT

    Migration from this Tariff Plan to prepaid

    €10 one-time charge

    Paper copy of your itemised bill

    €3 per itemised bill

    Downgrade to another pay monthly tariff plan with lower Monthly Access Fee

    €10 one-time charge

    Direct Debit Reversals

    €8

    Suspension of Service – reconnection charge

    €20

    Paper bills

    €3 per invoice

    Late Payment Penalty

    €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:

      • Termination

      30% of the Monthly Access Fee x remaining months

      Downgrades

      30% of the difference in Monthly Access Fee x remaining months

      Upgrades/Same Level

      No Penalty
    • 11.3. Penalty structure for 2 year Agreements:

      •  

      Year 1

      Year 2

      Termination

      30% of the Monthly Access Fee x remaining months

      30% of the Monthly Access Fee x remaining months

      Termination when benefiting from a subsidy (term 5.4)

      100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)*

      50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*

      Downgrade

      30% of the difference in Monthly Access Fee x remaining months**

      30% of the difference in Monthly Access Fee x remaining months**

      Upgrade/Same Level

      No penalty**

      No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.
    • 14.5 This Tariff Plan is intended for individual (i.e. consumer) use only. For business purposes (e.g. if you are a professional or a legal entity with a valid VAT or registration number), kindly visit https://www.vodafone.com.mt/business or the Business Centre in our Birkirkara store for the equivalent business plan

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Vodafone Red Unlimited Super Plan

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU number mobile and fixed Unlimited
    Minutes (towards mobile and fixed numbers) & SMS from Malta towards Selected Countries (applies also when in the EU) 200
    * (for the avoidance of any doubt, you will get 200 international minutes (towards both mobile and fixed numbers) & 200 SMS)
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Premium Traveller (unlimited mins to Maltese numbers/unlimited SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and EU Unlimited
    Data to be used Whilst in selected Countries 1GB
    Download and Upload Speeds (Visit here)
    Data at speed of up to 10Mbps
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €59.99
    Monthly Access Fee without Direct Debate Mandate €61.49
  • 1. The Vodafone RED Unlimited Super pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 10th January 2019. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between you and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller, (iv) Quality of Service term, (vi) Acceptance Usage Policy, (vii) Traffic Management Policy and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity. Use of our services is intended for private, personal, and legitimate consumer purposes only in accordance with the above terms and conditions. Failure to adhere to the Acceptance Usage Policy may lead to loss of, or restriction to your service. As from 5th March 2019, this Tariff Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), to customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions in order to subscribe to and benefit from this Tariff Plan.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from this tariff plan including monthly benefits (the ‘Monthly Bundle’), fifty-nine Euros & ninety-nine cents ( €59.99) each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at sixty-nine Euros & ninety nine cents ( €69.99) each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional ten Euros ( €10) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at sixty-nine Euros & ninety nine cents ( €69.99) each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta and the EU
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, Turkey and USA) 200
      Data to be used in Malta & in EU Unlimited Data
      Data to be used in Selected Countries (Australia, Canada, Turkey and USA) 1GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.6 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 Out of Bundle Charges whilst Roaming in Selected Countries
      • 7.5.1 Any usage done over and above the monthly allowance provided with this tariff whilst roaming in the selected countries, the following charges shall apply:
      Service Rate Outside the Monthly Bundle
      Whilst in Selected Countires
      Calls to Malta, EU & selected countries €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to Malta, EU & selected countries €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €0.10 per MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity towards countries not listed above will be charged as per term 7.6 below.
    • 7.6 International Calls
      • 7.6.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 – EU Countries FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €0.25c per minute €0.05c €0.58c
      • 7.6.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan gives you the benefit of using your data when roaming in Selected Countries. For the avoidance of any doubt, this benefit in Monthly Bundle does not include calls and SMS allowance, therefore any minutes or SMS consumed whilst travelling in the selected countries will be charged as per term 7.5 above.
    • 8.3 8.3. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.4 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Premium Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €400 and not less than €150 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan. Mobile data speeds may vary from time to time due to contention ratios on the network and other factors outside our control, which include dependency on the network coverage as well as on your device. Currently our mobile data service on this Tariff Plan is able to support download and upload speeds up to 10MBps. For further information about the mobile data speed of this Tariff Plan, kindly see our speed guide.

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Vodafone Red Unlimited Giga Plan

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU mobile and fixed number Unlimited
    Minutes (towards mobile and fixed numbers) & SMS from Malta towards Selected Countries (applies also when in the EU) 300
    * (for the avoidance of any doubt, you will get 300 international minutes (towards both mobile and fixed numbers) & 300 SMS)
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Premium Traveller (unlimited mins to Maltese numbers/unlimited SMS to anywhere/150MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and EU Unlimited
    Data to be used Whilst in selected Countries 3GB
    Speeds (Visit here)
    Data at speed of up to 4.5G Speeds
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €89.99
    Monthly Access Fee without Direct Debate Mandate €91.49
  • 1. The Vodafone RED Unlimited Giga pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 10th January 2019. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between you and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller, (iv) Quality of Service term, (vi) Acceptance Usage Policy, (vii) Traffic Management Policy and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity. Use of our services is intended for private, personal, and legitimate consumer purposes only in accordance with the above terms and conditions. Failure to adhere to the Acceptance Usage Policy may lead to loss of, or restriction to your service. As from 5th March 2019, this Tariff Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), to customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions in order to subscribe to and benefit from this Tariff Plan.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from this tariff plan including monthly benefits (the ‘Monthly Bundle’), eighty-nine Euros & ninety-nine cents ( €89.99 ) each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement (‘Agreement’), you can benefit from the Monthly Bundle at one hundred & nine Euros & ninety nine cents ( €109.99 ) each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional twenty Euros ( €20 ) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at one hundred & nine Euros & ninety nine cents ( €109.99 ) each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50 ) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta and the EU
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, China, Russia, Thailand, Turkey, UAE and USA) 300
      Data to be used in Malta & in EU Unlimited Data
      Data to be used in Selected Countries (Australia, Canada, China, Russia, Thailand, Turkey, UAE and USA) 3GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.6 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 Out of Bundle Charges whilst Roaming in Selected Countries
      • 7.5.1 Any usage done over and above the monthly allowance provided with this tariff whilst roaming in the selected Countries, the following charges shall apply:
      Service Rate Outside the Monthly Bundle
      Whilst in Selected Countires
      Calls to Malta, EU & selected Countries €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to Malta, EU & selected Countries €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €0.10 per MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity towards countries not listed above will be charged as per term 7.6 below.
    • 7.6 International Calls
      • 7.6.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €0.25c per minute €0.05c €0.58c
      • 7.6.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan gives you the benefit of using your data when roaming in Selected Countries. For the avoidance of any doubt, this benefit in Monthly Bundle does not include calls and SMS allowance, therefore any minutes or SMS consumed whilst travelling in the selected countries will be charged as per term 7.5 above.
    • 8.3 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.4 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Premium Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €400 and not less than €150 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

© V.20.06

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Speed Guide for our RED Super, Family Super and Giga Unlimited Plans

This speed guide is for RED Unlimited Super and RED Unlimited Giga Pay monthly plans launched on the 10th January 2019 and for the Family Super launched on the 6th November 2019, for the avoidance of any doubt this speed guide does not apply for any other Pay Monthly plan tariff. The Speed Guide for informational purposes only and its aim is to give you a clearer explanation on the speed experience of RED Unlimited Plans and Family Super Plans. Remember that the actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming.

For the details about the RED Unlimited products kindly visit page: Here

  • 1. With the RED Unlimited Super and Family Super at up to 10Mbps upload and download speeds you can stream music, make a video call, browse the internet excellently, catch up on social media, browse through your emails, stream your favourite sports game, download movies & upload documents.
  • 2. The RED Unlimited Giga gives you the full experience on the Vodafone Network at 4.5G speeds (4G here). Apart from the above experience you can stream videos at Ultra High Definition, engage in virtual reality, enjoy gaming on your device and download or upload large files or documents.
    • Data at Streaming Speed at up to 10Mbps (upload and download speed) with the RED Unlimited Super and Family Super (Our Recommended) Data at Streaming Speed at 4.5G on RED Unlimited Giga
    Web browsing Excellent browsing experience with quick loading time Super excellent browsing experience with quick loading time
    Music streaming (eg Spotify) Streaming music is unaffected, some in-app images/artwork may be a little slower to load Streaming music is unaffected, some in-app images/artwork may be a little slower to load
    Social media (eg Facebook) Loading of content should be unaffected. Content fast to load Loading of content should be unaffected. Content fast to load
    Streaming Standard Definition (SD) video (eg youtube) Video is fast to start playing and images/artwork are immediately loaded Loading and playing of Video unaffected and similarly loading of images/artwork should be unaffected Video is fast to start playing and images/artwork are immediately loaded Loading and playing of Video unaffected and similarly loading of images/artwork should be unaffected
    Streaming High Definition (HD) video (eg Netflix) Compatible with HD Video and most video services will automatically default to HD quality. Compatible with HD Video and most video services will automatically default to HD quality.
    Streaming video at Ultra High Definition (UHD 4K & 8K) Incompatible and most video services will automatically default to HD quality Compatible with UHD Video and videos can be streamed unaffected
    Gaming on your mobile Not recommended as downloads of big games may be slow and experience may be effected. Ideal as this would have low latency and also you can enjoy full download speeds.
    Virtual Reality & Authentic Reality on your mobile Not recommended as downloads may be slow and experience may be effected. Ideal as this would have low latency and also you can enjoy full download speeds.
    Downloading apps and files Downloading of Apps & Files should be unaffected. Big files may take longer to download. Recommended for downloading and uploading large files and documents
    Tethering Tethering is suitable for single use only. If multiple devices are running together, videos will most likely be restricted to SD, may be slower to load and/or buffer and web pages and content may be slower to load. This is applicable for all RED Unlimited and Family plans
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Vodafone Red Unlimited Lite Plan (As of 01/01/2020)

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU mobile and fixed number Unlimited
    Minutes (towards mobile and fixed numbers) & SMS from Malta towards Selected Countries (applies also when in the EU) 100
    * (for the avoidance of any doubt, you will get 100 international minutes (towards both mobile and fixed numbers) & 100 SMS)
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta Unlimited
    Data to be used whilst roaming in EU 25GB
    Download and Upload Speeds (Visit here)
    Data at speed of up to 2Mbps
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €49.99
    Monthly Access Fee without Direct Debate Mandate €51.49
  • 1. The Vodafone RED Unlimited Lite pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 10th January 2018. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 3.These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between the Head, Member and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (vi) Acceptance Usage Policy, (vii) Traffic Management Policy and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms these Specific Terms and Conditions supersede the other terms and the applicable precedence thereinafter shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4.Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity. Use of our services is intended for private, personal, and legitimate consumer purposes only in accordance with the above terms and conditions. Failure to adhere to the Acceptance Usage Policy may lead to loss of, or restriction to your service. As from 5th March 2019, this Tariff Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), to customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions in order to subscribe to and benefit from this Tariff Plan.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), at forty-nine Euros & ninety-nine cents (€49.99) Euros each month when choosing Direct Debit Mandate ('DDM') as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement ('Agreement'), you can benefit from the Monthly Bundle at fifty-four Euros & ninety nine cents (€54.99) Euros each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement') and add an additional five Euros (€5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at fifty-four euros & ninety-nine cents (€54.99) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta and the EU
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, Turkey and USA) 100
      Data to be used in Malta Unlimited
      Data to be used in EU 25GB of Data to be used in EU (this roaming allowance is calculated in accordance with the Fair Use Policy – see term 8.1 below for more info)
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Data Usage whilst in Malta Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      Data Usage whilst EU Any data usage consumed out of your data allowance will be charged at €2 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 – EU Countries FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €0.25c per minute €0.05c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €10 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €10 one-time charge
      Direct Debit Reversals €8
      Suspension of Service – reconnection charge €20
      Paper bills €3 per invoice
      Late Payment Penalty €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan. Mobile data speeds may vary from time to time due to contention ratios on the network and other factors outside our control, which include dependency on the network coverage as well as on your device. Currently our mobile data service on this Tariff Plan is able to support download and upload speeds up to 2MBps. For further information about the mobile data speed of this Tariff Plan, kindly see ourspeed guide.

© V 20.06

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SPEED Guide for our RED Unlimited Lite Plan and Family Lite Plans

This speed guide is for RED Unlimited Lite Pay monthly plan launched on the 10th January 2019 and Family Lite Plans launched on the 6th November 2019, for the avoidance of any doubt this speed guide does not apply for any other Pay Monthly plan tariff. The Speed Guide for informational purposes only and its aim is to give you a clearer explanation on the speed experience of RED Unlimited Lite Plan and Family Lite Plans. Remember that the actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming.

For the details about the RED Unlimited products kindly visit page: Here
For the details about the Family Lite products kindly visit page: Here

We’ve put together a table showing you the experience you may have during different types of activities you might have whilst using mobile data:

  • 1. With RED Unlimited Lite and Family Lite Plan at up to 2Mbps upload and download speeds you can stream music and watch standard definition video, make a video call, browse the internet and catch up on social media.
    Activity Data at Streaming Speed at up to 2Mbps (upload and download speed) with the RED Unlimited Lite and Family Lite Plans
    Web browsing Content may be a little slower to load
    Music streaming (eg Spotify) Streaming music is unaffected, some in-app images/artwork may be a little slower to load
    Social media (eg Facebook) Content may be a little slower to load.
    Streaming Standard Definition (SD) video (eg youtube) Video may be slower to start playing and images/artwork may be slower to load
    Streaming High Definition (HD) video (eg Netflix) Incompatible and most video services will automatically default to SD quality
    Streaming video at Ultra High Definition (UHD 4K & 8K) Incompatible hence videos may not play and most video services will automatically default to SD quality
    Gaming on your mobile Incompatible, downloads would buffer and experience would be poor.
    Virtual Reality & Authentic Reality on your mobile Incompatible, downloads would buffer and experience would be poor.
    Downloading apps and files Apps and files may be slower to download
    Tethering Tethering is suitable for single use only. If multiple devices are running together, videos will most likely be restricted to SD, may be slower to load and/or buffer and web pages and content may be slower to load. This is applicable for all RED Unlimited and Family plans
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Vodafone Family Unlimited Super Plan

Your Monthly Benefits Family Super 2 Family Super 3 Family Super 4
Whilst in Malta
Minutes & SMS to all local mobile and fixed numbers Unlimited
Whilst in EU
Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
International
Minutes & SMS from Malta to any EU mobile and fixed number Unlimited
Minutes (towards mobile and fixed numbers) & SMS from Malta towards Selected Countries (applies also when in the EU) 200
* (for the avoidance of any doubt, you will get 200 international minutes (towards both mobile and fixed numbers) & 200 international SMS)
Roaming outside the EU
Usage whilst travelling in Rest of World countries Premium Traveller (Unlimited mins to Maltese numbers/Unlimited SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Data
Data to be used in Malta Unlimited
Data to be used whilst roaming in EU Unlimited
Data to be used whilst roaming in Selected Countries 1GB
Download and Upload Speeds (Visit here)
Data at speed of up to 10Mbps
Monthly Access Fee when subscribing to 2-years agreement
Monthly Access Fee (per line) €49.99 €36.99 €29.99
Monthly Access Fee without Direct Debate Mandate (per line) €51.49 €38.49 €31.49
Total Lines 2 Lines 3 Lines 4 Lines
  • 1. The Vodafone Family Unlimited Super Plan (‘Family Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you', ’line owner’, ‘individual’) under these terms and conditions (‘Specific Terms and Conditions’). The Family Plan consists of a combination of monthly RED Unlimited Super monthly tariff plans (each ‘Tariff Plan’/’line’), which are available as a Family Super (Eco) and/or Family Super (Device). This Family Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt, any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions and pay applicable penalties in order to subscribe to and benefit from this Tariff Plan.
  • 2. You may subscribe to the Tariff Plan as from the 6th November 2019. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. General Provisions:
    • 4.1 The discounts and other benefits of the Family Plan are available only to customers that are residing in the same household and are subscribed to the same Family Plan, under the following conditions:
      • 4.1.1 There can be a maximum of four (4) lines (subscriptions) under the same household;
      • 4.1.2 All lines have to be subscribed to the same Tariff Plan (e.g. there cannot be two lines on Family Lite and two lines on Family Super);
      • 4.1.3 All lines needs to be activated with the same Family Customer Code referred to as Passcode (‘Passcode’). This passcode is provided by us upon the activation of the first line and needs to be provided to us in case of any new line activations to or removals from the Family Plan as explained further in term 4.3 below or view details on the Family.
      • 4.1.4 All lines are owned by individual/s residing at the same valid household address. Your obligation is to promptly notify us of any change of address as explained in term 6 of the General Terms and Conditions.
      • 4.1.5 Each line owner is oblige to use the Family Plan for personal purposes. This Plan is intended for private, personal, and legitimate consumer purposes only in accordance with Specific Terms and Conditions. Failure to adhere to the Acceptance Usage Policy or to any of the above points may lead to loss of, or restriction to your service.
    • 4.2 Vodafone reserves the right to limit the number of Tariff Plans and/or Family Plans offered to a single person/legal entity.
    • 4.3 How to activate, add or remove a line:
      • 4.3.1 Activation: Individual/individuals can activate the Family Plan by visiting on of our Vodafone Stores or through our Telesales agents and subscribing the Tariff Plans available under the Family Plan. The first line owner will be provided with the Passcode.
      • 4.3.2 Adding a line: An individual who would like to join the Family Plan should visit one of Vodafone store and present the Passcode. In case all conditions set out in term 4.1 above are met, the line is activated on the Family Plan and all other lines subscribed to the same Family Plan will be notified accordingly and will start to benefit from a Discount in accordance with Table 1 below.
      • 4.3.3 Removing a line: An individual who would like to be removed and stop benefiting from the Family Plan should visit one of the Vodafone stores and present the Passcode. The individual requesting to be removed should follow the termination process as explained in term 11.2 below. Upon a removal of the line/s from a Family Plan, all other line owners subscribed to the same Family Plan will be notified accordingly and will benefit from lowered discount in accordance with Table 1 below.
      • 4.3.4 Line replacement in case of removal: Should any line owner port-out or remove his line, you will be given the opportunity to replace the removed line, free of charge, and to continue benefiting from this Agreement. In case you do not find a suitable replacement at time of the line removal, you shall be migrated to a lower discount in accordance with term 4.3.3 above.
      • 4.3.5 Change in number: Throughout this agreement you are only allowed to do a change in number one (1) time and a fee of fifty-euros (€50) is applied.
      • 4.3.6 For the avoidance of any doubt, upon signing this agreement you are accepting that individuals fulfilling all conditions set out in term 4.1 above, can be added or removed to your Family Pack without your consent. Vodafone will notify all other line owners subscribed to the same Family Plan about such change.
    • 4.4 Once you sign this Agreement you automatically agree that certain basic information and details related to your Family Plan (e.g. Agreement term, number of line owners subscribed to the Family Plan, Passcode) will be available to other line owners. This excludes any personal data related to you or to your individual line, unless we receive your explicit consent.
    • 4.5 You have the obligation to keep the Passcode safe and secure. Vodafone will not responsible for loss or theft of this Passcode and shall not be responsible for any usage of the Passcode that is done without your authorisation.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), as explained in the table 1 below:
        SIM Only (Eco) Device
      1 Line
      Single line is charged in accordance with RED Unlimited Super Terms and Conditions and discounted as per term 5.3 below (Here)      		 €59.99 €69.99
      Family Price Points and Discounts
      For the avoidance of any doubt, Family Discounts will be applied or removed compared to the single line price depending on the number of lines your Family plan is active on.
      2 Lines
      (€10 discount/line)      		 €49.99/line €59.99/line
      3 Lines
      (€23 discount/line)      		 €36.99/line €46.99/line
      4 Lines
      (€30 discount/line)      		 €29.99/line €39.99/line
      Table 1: Prices Matrix
    • 5.3 If you wish to benefit from this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement'). The full Monthly Access Fee of the individual Tariff Plan is at sixty-nine, and ninety-nine cents €69.99. For the duration of your Family Plan, i.e. with at least one line with an unexpired Agreement term, you will benefit from a discount as specified in Table 1 above. In case of choosing the Device Tariff Plan you need to add an additional ten Euros (€10) to the Monthly Access Fee specified in term Table 1 above.
    • 5.4 Once your Agreement term expires and your Family Plan is still active, you will continue benefiting from the Monthly Bundle on a rollover basis at fifty-nine, and ninety-nine cents (€59.99) Euros each month when choosing DDM. For the avoidance of any doubt, once all Agreements under one Family Plan expire, you will lose all Family Plan discounts and all Tariff Plans will be charged the full Monthly Access Fee of sixty-nine, and ninety-nine cents €69.99.
    • 5.5 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.6 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Tariff Plan, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
Table 2: Monthly Benefits
Monthly Benefits
When in Malta and the EU
Minutes & SMS to local and EU mobile and fixed numbers Unlimited
Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, Turkey and USA) 200
Data to be used in Malta and in EU Unlimited
Data to be used in Selected Countries (Australia, Canada, Turkey and USA) 1GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:

      Service

      Rate Outside the Monthly Bundle

      Data Usage whilst in Malta & EU

      Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      International Usage whilst in Malta & EU

      Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below
    • 7.4 Rates for Other Services applicable in Malta and EU

      Other Service

      Rates

      Calls/SMSs to Maltese Premium Rate Numbers

      Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.

      MMS

      €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta

      Video Calls

      Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Usage
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.

Zone

Calls & Videocalls

SMS

MMS

Zone 1 – EU Countries

FREE

FREE

€0.58c

Zone 2

€0.51c per minute

€0.23c

€0.58c

Zone 3

€0.91c per minute

€0.23c

€0.58c

Zone 4

€6.50c per minute

€0.23c

€0.58c

Selected Countries

€0.25c per minute

€0.05c

€0.58c
    •  
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/red-family or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Send an email on 247.mt@vodafone.com. Visit our website on www.vodafone.com.mt or call our Customer Care on 247, to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

    • Service

    Applicable Administrative Charge incl. VAT

    Migration from this Tariff Plan to prepaid

    €10 one-time charge

    Paper copy of your itemised bill

    €3 per itemised bill

    Migration to another pay monthly tariff plan other than Family Plans

    €10 one-time charge

    Direct Debit Reversals

    €8

    Suspension of Service – reconnection charge

    €20

    Paper bills

    €3 per invoice

    Late Payment Penalty

    €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs associated with such processing, therefore the Administrative charges are to be paid over and above any penalties payable in accordance with these Specific Term and Conditions.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247 free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1. Migrations:
      • 11.1.1 Between different Family Plans (e.g. from Family Lite to Family Super)
        • a. For the avoidance of any doubt, the family plan is only migrated to another Tariff Plan/Family Plan if all the line owner active on the same Family Plan give their consent and approve this such migration.
        • b. Upgrade Migration (to a higher Monthly Access Fee per line) – No penalties should apply. In the event that you are subscribed to a Tariff Plan with a device you will be migrated to the device Tariff Plan and will charge the applicable device charge as per your new terms and conditions. Alternatively, you can pay the device penalty as explained in term 11.2 below, and benefit from a new handset or eco monthly access fee.
        • c. Downgrade Migration (to a lower Monthly Access Fee per line) – Downgrade penalties (including the device penalty) should apply as explained in term 11.2 below.
      • 11.1.2 To another Pay Monthly Tariff: (eg. Family Super to a RED Plan)
        • a. Migration to any other pay monthly plans offered by us which are not offered under our Family Plan should be treated as removal i.e. termination further explained in term 11.2 below. This includes any applicable penalties. In case you are migrating from a Standalone Tariff to a RED Family plan you shall also pay the applicable penalties which include migration fees.
    • 11.2. Termination
      • 11.2.1 Any termination with be treated as a line removal in line with term 4.3.3, i.e. the discount will be adjusted in accordance with the number of lines connected to the Family Plan, kindly refer to Table 1 above.
      • 11.2.2 A device penalty on a subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon Migrations as per term 11.1.
      • 11.2.3 Penalty structure for 2 year Agreements. For the avoidance of any doubt this penalty applies to each line owner individually:

      •  

      Year 1

      Year 2

      Termination

      30% of the Monthly Access Fee x remaining months

      30% of the Monthly Access Fee x remaining months

      Termination when benefiting from a subsidy (term 5.4)

      100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)*

      50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*

      Downgrade

      30% of the difference in Monthly Access Fee x remaining months**

      30% of the difference in Monthly Access Fee x remaining months**

      Upgrade/Same Level

      No penalty**

      No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €400 and not less than €150 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with your new applicable terms and conditions will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
    • 12.2 We do not guarantee that the Agreement can be renewed under the same terms after its expiry.
    • 12.3 Upon expiry of the Agreement you may subscribe to a new tariff plan at that time offered by us.
  • 13. Payment & Billing
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
    • 13.3 In the event that you add or remove a line during the calendar month the Monthly Access Fee will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee with the initial discount and a proportion of the new Monthly Access Fee discounted in accordance with the new number of lines. The proration is calculated based on the number of days between the change date and the date of the first billing cycle.
    • 13.4 In the event that invoice/s are not being paid by any line owner within the stipulated due date, we reserve the right to restrict, suspend, and/or disconnect the line. Upon suspension of service, we shall apply administrative charges in accordance with term 9 above and all other line owners shall be migrated to a lower discount as per term 5.2.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan. Mobile data speeds may vary from time to time due to contention ratios on the network and other factors outside our control, which include dependency on the network coverage as well as on your device. Currently our mobile data service on this Tariff Plan is able to support download and upload speeds up to 2MBps. For further information about the mobile data speed of this Tariff Plan, kindly see our speed guide.

© v.20.06 

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Vodafone Family Unlimited Lite Plan (As of 01/01/2020)

Your Monthly Benefits Family Lite 2 Family Lite 3 Family Lite 4
Whilst in Malta
Minutes & SMS to all local mobile and fixed numbers Unlimited
Whilst in EU
Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
International
Minutes & SMS from Malta to any EU mobile and fixed number Unlimited
Minutes (towards mobile and fixed numbers) & SMS from Malta towards Selected Countries (applies also when in the EU) 100
* (for the avoidance of any doubt, you will get 100 international minutes (towards both mobile and fixed numbers) & 100 SMS)
Roaming outside the EU
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Data
Data to be used in Malta Unlimited
Data to be used whilst roaming in EU 25GB
Download and Upload Speeds (Visit here)
Data at speed of up to 2Mbps
Monthly Access Fee when subscribing to 2-years agreement
Monthly Access Fee (per line, no device)) €39.99 €29.99 €24.99
Monthly Access Fee without Direct Debate Mandate (per line) €41.49 €31.49 €26.49
Total Lines 2 Lines 3 Lines 4 Lines
  • 1. The Vodafone Family Unlimited Lite Plan (‘Family Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you', ’line owner’, ‘individual’) under these terms and conditions (‘Specific Terms and Conditions’). The Family Plan consists of a combination of monthly RED Unlimited Lite monthly tariff plans (each ‘Tariff Plan’/’line’), which are available as a Family Lite (Eco) and/or Family Lite (Device). This Family Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt, any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions and pay applicable penalties in order to subscribe to and benefit from this Tariff Plan.
  • 2. You may subscribe to the Tariff Plan as from the 6th November 2019. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. General Provisions:
    • 4.1 The discounts and other benefits of the Family Plan are available only to customers that are residing in the same household and are subscribed to the same Family Plan, under the following conditions:
      • 4.1.1 There can be a maximum of four (4) lines (subscriptions) under the same household;
      • 4.1.2 All lines have to be subscribed to the same Tariff Plan (e.g. there cannot be two lines on Family Lite and two lines on Family Super);
      • 4.1.3 All lines needs to be activated with the same Family Customer Code referred to as Passcode (‘Passcode’). This passcode is provided by us upon the activation of the first line and needs to be provided to us in case of any new line activations to or removals from the Family Plan as explained further in term 4.3 below or view details on the Family.
      • 4.1.4 All lines are owned by individual/s residing at the same valid household address. Your obligation is to promptly notify us of any change of address as explained in term 6 of the General Terms and Conditions.
      • 4.1.5 Each line owner is oblige to use the Family Plan for personal purposes. This Plan is intended for private, personal, and legitimate consumer purposes only in accordance with Specific Terms and Conditions. Failure to adhere to the Acceptance Usage Policy or to any of the above points may lead to loss of, or restriction to your service.
    • 4.2 Vodafone reserves the right to limit the number of Tariff Plans and/or Family Plans offered to a single person/legal entity.
    • 4.3 How to activate, add or remove a line:
      • 4.3.1 Activation: Individual/individuals can activate the Family Plan by visiting on of our Vodafone Stores or through our Telesales agents and subscribing the Tariff Plans available under the Family Plan. The first line owner will be provided with the Passcode.
      • 4.3.2 Adding a line: An individual who would like to join the Family Plan should visit one of Vodafone store and present the Passcode. In case all conditions set out in term 4.1 above are met, the line is activated on the Family Plan and all other lines subscribed to the same Family Plan will be notified accordingly and will start to benefit from a Discount in accordance with Table 1 below.
      • 4.3.3 Removing a line: An individual who would like to be removed and stop benefiting from the Family Plan should visit one of the Vodafone stores and present the Passcode. The individual requesting to be removed should follow the termination process as explained in term 11.2 below. Upon a removal of the line/s from a Family Plan, all other line owners subscribed to the same Family Plan will be notified accordingly and will benefit from lowered discount in accordance with Table 1 below.
      • 4.3.4 Line replacement in case of removal: Should any line owner port-out or remove his line, you will be given the opportunity to replace the removed line, free of charge, and to continue benefiting from this Agreement. In case you do not find a suitable replacement at time of the line removal, you shall be migrated to a lower discount in accordance with term 4.3.3 above.
      • 4.3.5 Change in number: Throughout this agreement you are only allowed to do a change in number one (1) time and a fee of fifty-euros (€50) is applied.
      • 4.3.6 For the avoidance of any doubt, upon signing this agreement you are accepting that individuals fulfilling all conditions set out in term 4.1 above, can be added or removed to your Family Pack without your consent. Vodafone will notify all other line owners subscribed to the same Family Plan about such change.
    • 4.4 Once you sign this Agreement you automatically agree that certain basic information and details related to your Family Plan (e.g. Agreement term, number of line owners subscribed to the Family Plan, Passcode) will be available to other line owners. This excludes any personal data related to you or to your individual line, unless we receive your explicit consent.
    • 4.5 You have the obligation to keep the Passcode safe and secure. Vodafone will not responsible for loss or theft of this Passcode and shall not be responsible for any usage of the Passcode that is done without your authorisation.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), as explained in the table 1 below:
        SIM Only (Eco) Device
      1 Line
      Single line is charged in accordance with RED Unlimited Lite Terms and Conditions and discounted as per term 5.3 below (Here)      		 €49.99 €54.99
      Family Price Points and Discounts
      For the avoidance of any doubt, Family Discounts will be applied or removed compared to the single line price depending on the number of lines your Family plan is active on.
      2 Lines
      (€10 discount/line)      		 €39.99/line €44.99/line
      3 Lines
      (€20 discount/line)      		 €29.99/line €34.99/line
      4 Lines
      (€25 discount/line)      		 €24.99/line €29.99/line
      Table 1: Prices Matrix
    • 5.3 If you wish to benefit from this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement'). The full Monthly Access Fee of the individual Tariff Plan is at fifty-four, and ninety-nine cents €54.99. For the duration of your Family Plan, i.e. with at least one line with an unexpired Agreement term, you will benefit from a discount as specified in Table 1 above. In case of choosing the Device Tariff Plan you need to add an additional five Euros (€5) to the Monthly Access Fee specified in term Table 1 above.
    • 5.4 Once your Agreement term expires and your Family Plan is still active, you will continue benefiting from the Monthly Bundle on a rollover basis at forty-nine, and ninety-nine cents (€49.99) Euros each month when choosing DDM. For the avoidance of any doubt, once all Agreements under one Family Plan expire, you will lose all Family Plan discounts and all Tariff Plans will be charged the full Monthly Access Fee of fifty-four, and ninety-nine cents €54.99.
    • 5.5 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.6 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Tariff Plan, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
Table 2: Monthly Benefits
Monthly Benefits
When in Malta and the EU
Minutes & SMS to local and EU mobile and fixed numbers Unlimited
Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, Turkey and USA) 100
Data to be used in Malta Unlimited
Data to be used in EU 25GB of Data to be used in EU (this roaming allowance is calculated in accordance with the Fair Use Policy – see term 8.1 below for more info)
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:

      Service

      Rate Outside the Monthly Bundle

      Data Usage whilst in EU

      Any data usage consumed out of your data allowance will be charged at €2 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      Data Usage whilst in Malta

      Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      International Usage whilst in Malta & EU

      Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below
    • 7.4 Rates for Other Services applicable in Malta and EU

      Other Service

      Rates

      Calls/SMSs to Maltese Premium Rate Numbers

      Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.

      MMS

      €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta

      Video Calls

      Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Usage
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.

Zone

Calls & Videocalls

SMS

MMS

Zone 1 – EU Countries

FREE

FREE

€0.58c

Zone 2

€0.51c per minute

€0.23c

€0.58c

Zone 3

€0.91c per minute

€0.23c

€0.58c

Zone 4

€6.50c per minute

€0.23c

€0.58c

Selected Countries

€0.25c per minute

€0.05c

€0.58c
    •  
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/red-family or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Send an email on 247.mt@vodafone.com. Visit our website on www.vodafone.com.mt or call our Customer Care on 247, to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

    • Service

    Applicable Administrative Charge incl. VAT

    Migration from this Tariff Plan to prepaid

    €10 one-time charge

    Paper copy of your itemised bill

    €3 per itemised bill

    Downgrade to another pay monthly tariff plan with lower Monthly Access Fee

    €10 one-time charge

    Direct Debit Reversals

    €8

    Suspension of Service – reconnection charge

    €20

    Paper bills

    €3 per invoice

    Late Payment Penalty

    €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs associated with such processing, therefore the Administrative charges are to be paid over and above any penalties payable in accordance with these Specific Term and Conditions.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247 free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1. Migrations:
      • 11.1.1 Between different Family Plans (e.g. from Family Lite to Family Super)
        • a. For the avoidance of any doubt, the family plan is only migrated to another Tariff Plan/Family Plan if all the line owner active on the same Family Plan give their consent and approve this such migration.
        • b. Upgrade Migration (to a higher Monthly Access Fee per line) – No penalties should apply. In the event that you are subscribed to a Tariff Plan with a device you will be migrated to the device Tariff Plan and will charge the applicable device charge as per your new terms and conditions. Alternatively, you can pay the device penalty as explained in term 11.2 below, and benefit from a new handset or eco monthly access fee.
        • c. Downgrade Migration (to a lower Monthly Access Fee per line) – Downgrade penalties (including the device penalty) should apply as explained in term 11.2 below.
      • 11.1.2 To another Pay Monthly Tariff: (eg. Family Lite to a RED Plan)
        • a. Migration to any other pay monthly plans offered by us which are not offered under our Family Plan should be treated as removal i.e. termination further explained in term 11.2 below. This includes any applicable penalties. In case you are migrating from a Standalone Tariff to a RED Family plan you shall also pay the applicable penalties which include migration fees.
    • 11.2. Termination
      • 11.2.1 Any termination with be treated as a line removal in line with term 4.3.3, i.e. the discount will be adjusted in accordance with the number of lines connected to the Family Plan, kindly refer to Table 1 above.
      • 11.2.2 A device penalty on a subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon Migrations as per term 11.1.
      • 11.2.3 Penalty structure for 2 year Agreements. For the avoidance of any doubt this penalty applies to each line owner individually:

      •  

      Year 1

      Year 2

      Termination

      30% of the Monthly Access Fee x remaining months

      30% of the Monthly Access Fee x remaining months

      Termination when benefiting from a subsidy (term 5.4)

      100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)*

      50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*

      Downgrade

      30% of the difference in Monthly Access Fee x remaining months**

      30% of the difference in Monthly Access Fee x remaining months**

      Upgrade/Same Level

      No penalty**

      No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with your new applicable terms and conditions will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
    • 12.2 We do not guarantee that the Agreement can be renewed under the same terms after its expiry.
    • 12.3 Upon expiry of the Agreement you may subscribe to a new tariff plan at that time offered by us. 13. Payment
  • 13. Payment & Billing
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
    • 13.3 In the event that you add or remove a line during the calendar month the Monthly Access Fee will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee with the initial discount and a proportion of the new Monthly Access Fee discounted in accordance with the new number of lines. The proration is calculated based on the number of days between the change date and the date of the first billing cycle.
    • 13.4 In the event that invoice/s are not being paid by any line owner within the stipulated due date, we reserve the right to restrict, suspend, and/or disconnect the line. Upon suspension of service, we shall apply administrative charges in accordance with term 9 above and all other line owners shall be migrated to a lower discount as per term 5.2.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan. Mobile data speeds may vary from time to time due to contention ratios on the network and other factors outside our control, which include dependency on the network coverage as well as on your device. Currently our mobile data service on this Tariff Plan is able to support download and upload speeds up to 2MBps. For further information about the mobile data speed of this Tariff Plan, kindly see our speed guide

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Vodafone Family Data Plan

Your Monthly Benefits Family Data 2 Family Data 3 Family Data 4
Whilst in Malta
Minutes & SMS to all Vodafone local mobile and fixed numbers Unlimited
Minutes & SMS to any other local and fixed numbers 100
*for the avoidance of any doubt, the allowance includes 100 minutes to any local & fixed mobile number & 100 SMS to any local mobile number
Whilst in EU
Minutes & SMS to Malta and EU mobile and fixed numbers 100
*for the avoidance of any doubt, the allowance includes 100 minutes to any local & fixed mobile number & 100 SMS to any local mobile number
International
Minutes & SMS from Malta to any EU mobile and fixed number 100
* (for the avoidance of any doubt, you will get 100 international minutes (towards both mobile and fixed numbers) & 100 SMS)
Roaming outside the EU
Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
Data
Data to be used in Malta and in EU 12GB
Monthly Access Fee when subscribing to 2-years agreement
Monthly Access Fee (per line) €30 €20 €15
Monthly Access Fee without Direct Debate
Mandate (per line)		 €31.50 €21.50 €16.50
Total Lines 2 Lines 3 Lines 4 Lines
  • 1. The Vodafone Family Data Plan (‘Family Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you', ’line owner’, ‘individual’) under these terms and conditions (‘Specific Terms and Conditions’). The Family Plan consists of a combination of monthly RED Data monthly tariff plans (each ‘Tariff Plan’/’line’), which are available as a Family Data (Eco) and/or Family Data (Device). This Family Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt, any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions and pay applicable penalties in order to subscribe to and benefit from this Tariff Plan.
  • 2. You may subscribe to the Tariff Plan as from the 6th November 2019. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. General Provisions:
    • 4.1 The discounts and other benefits of the Family Plan are available only to customers that are residing in the same household and are subscribed to the same Family Plan, under the following conditions:
      • 4.1.1 There can be a maximum of four (4) lines (subscriptions) under the same household;
      • 4.1.2 All lines have to be subscribed to the same Tariff Plan (e.g. there cannot be two lines on Family Data and two lines on Family Super);
      • 4.1.3 All lines needs to be activated with the same Family Customer Code referred to as Passcode (‘Passcode’). This passcode is provided by us upon the activation of the first line and needs to be provided to us in case of any new line activations to or removals from the Family Plan as explained further in term 4.3 below or view details on the Family.
      • 4.1.4 All lines are owned by individual/s residing at the same valid household address. Your obligation is to promptly notify us of any change of address as explained in term 6 of the General Terms and Conditions.
      • 4.1.5 Each line owner is oblige to use the Family Plan for personal purposes. This Plan is intended for private, personal, and legitimate consumer purposes only in accordance with Specific Terms and Conditions. Failure to adhere to the Acceptance Usage Policy or to any of the above points may lead to loss of, or restriction to your service.
    • 4.2 Vodafone reserves the right to limit the number of Tariff Plans and/or Family Plans offered to a single person/legal entity.
    • 4.3 How to activate, add or remove a line:
      • 4.3.1 Activation: Individual/individuals can activate the Family Plan by visiting on of our Vodafone Stores or through our Telesales agents and subscribing the Tariff Plans available under the Family Plan. The first line owner will be provided with the Passcode.
      • 4.3.2 Adding a line: An individual who would like to join the Family Plan should visit one of Vodafone store and present the Passcode. In case all conditions set out in term 4.1 above are met, the line is activated on the Family Plan and all other lines subscribed to the same Family Plan will be notified accordingly and will start to benefit from a Discount in accordance with Table 1 below.
      • 4.3.3 Removing a line: An individual who would like to be removed and stop benefiting from the Family Plan should visit one of the Vodafone stores and present the Passcode. The individual requesting to be removed should follow the termination process as explained in term 11.2 below. Upon a removal of the line/s from a Family Plan, all other line owners subscribed to the same Family Plan will be notified accordingly and will benefit from lowered discount in accordance with Table 1 below.
      • 4.3.4 Line replacement in case of removal: Should any line owner port-out or remove his line, you will be given the opportunity to replace the removed line, free of charge, and to continue benefiting from this Agreement. In case you do not find a suitable replacement at time of the line removal, you shall be migrated to a lower discount in accordance with term 4.3.3 above.
      • 4.3.5 Change in number: Throughout this agreement you are only allowed to do a change in number one (1) time and a fee of fifty-euros (€50) is applied.
      • 4.3.6 For the avoidance of any doubt, upon signing this agreement you are accepting that individuals fulfilling all conditions set out in term 4.1 above, can be added or removed to your Family Pack without your consent. Vodafone will notify all other line owners subscribed to the same Family Plan about such change.
    • 4.4 Once you sign this Agreement you automatically agree that certain basic information and details related to your Family Plan (e.g. Agreement term, number of line owners subscribed to the Family Plan, Passcode) will be available to other line owners. This excludes any personal data related to you or to your individual line, unless we receive your explicit consent.
    • 4.5 You have the obligation to keep the Passcode safe and secure. Vodafone will not responsible for loss or theft of this Passcode and shall not be responsible for any usage of the Passcode that is done without your authorisation.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), as explained in the table 1 below:
        SIM Only (Eco) Device
      1 Line
      Single line is charged in accordance with RED Data Terms and Conditions and discounted as per term 5.3 below (Here)      		 €35 €40
      Family Price Points and Discounts
      For the avoidance of any doubt, Family Discounts will be applied or removed compared to the single line price depending on the number of lines your Family plan is active on.
      2 Lines
      (€5 discount/line)      		 €30/line €35/line
      3 Lines
      (€15 discount/line)      		 €20/line €25/line
      4 Lines
      (€20 discount/line)      		 €15/line €20/line
      Table 1: Prices Matrix
    • 5.3 If you wish to benefit from this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement'). The full Monthly Access Fee of the individual Tariff Plan is at forty Euros €40. For the duration of your Family Plan, i.e. with at least one line with an unexpired Agreement term, you will benefit from a discount as specified in Table 1 above. In case of choosing the Device Tariff Plan you need to add an additional five Euros (€5) to the Monthly Access Fee specified in term Table 1 above.
    • 5.4 Once your Agreement term expires and your Family Plan is still active, you will continue benefiting from the Monthly Bundle on a rollover basis at thirty-five (€35) Euros each month when choosing DDM. For the avoidance of any doubt, once all Agreements under one Family Plan expire, you will lose all Family Plan discounts and all Tariff Plans will be charged the full Monthly Access Fee of forty Euros €40.
    • 5.5 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.6 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Tariff Plan, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
Table 2: Monthly Benefits
Monthly Benefits
When in Malta
Minutes & SMS to local Vodafone mobile and fixed numbers Unlimited
Minutes & SMS to any other local mobile and fixed numbers 100
When in the EU
Minutes & SMS to Maltese and EU mobile and fixed numbers 100
Data
Data (shared in Malta and in the EU) 12GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:

      Service

      Rate Outside Bundle
      Whilst in Malta

      Local Calls

      €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call

      Local SMS

      €0.05c per SMS

      Calls to the EU

      €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call

      SMS to the EU

      €0.05c per SMS

      Data Usage

      Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      International Usage

      Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.
      Whilst in EU

      Calls to Malta and EU

      €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call

      SMS to Malta and EU

      €0.05c per SMS

      Data Usage

      Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      International Usage

      Any activity beyond benefits provided in your Monthly Bundle (if any) from EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4 Rates for Other Services applicable in Malta and EU

      Other Service

      Rates

      Calls/SMSs to Maltese Premium Rate Numbers

      Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.

      MMS

      €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta

      Video Calls

      Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Usage
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.

Zone

Calls & Videocalls

SMS

MMS

Zone 1 – EU Countries

FREE

FREE

€0.58c

Zone 2

€0.51c per minute

€0.23c

€0.58c

Zone 3

€0.91c per minute

€0.23c

€0.58c

Zone 4

€6.50c per minute

€0.23c

€0.58c

Selected Countries

€0.25c per minute

€0.05c

€0.58c
    •  
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/red-data-family or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Send an email on 247.mt@vodafone.com. Visit our website on www.vodafone.com.mt or call our Customer Care on 247, to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

    • Service

    Applicable Administrative Charge incl. VAT

    Migration from this Tariff Plan to prepaid

    €10 one-time charge

    Paper copy of your itemised bill

    €3 per itemised bill

    Migration to another pay monthly tariff plan other than Family Plans

    €10 one-time charge

    Direct Debit Reversals

    €8

    Suspension of Service – reconnection charge

    €20

    Paper bills

    €3 per invoice

    Late Payment Penalty

    €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs associated with such processing, therefore the Administrative charges are to be paid over and above any penalties payable in accordance with these Specific Term and Conditions.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247 free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1. Migrations:
      • 11.1.1 Between different Family Plans (e.g. from Family Data to Family Super)
        • a. For the avoidance of any doubt, the family plan is only migrated to another Tariff Plan/Family Plan if all the line owner active on the same Family Plan give their consent and approve this such migration.
        • b. Upgrade Migration(to a higher Monthly Access Fee per line) – No penalties should apply. In the event that you are subscribed to a Tariff Plan with a device you will be migrated to the device Tariff Plan and will charge the applicable device charge as per your new terms and conditions. Alternatively, you can pay the device penalty as explained in term 11.2 below, and benefit from a new handset or eco monthly access fee.
        • c. Downgrade Migration (to a lower Monthly Access Fee per line) – Downgrade penalties (including the device penalty) should apply as explained in term 11.2 below.
      • 11.1.2 To another Pay Monthly Tariff: (eg. Family Data to a RED Plan)
        • a. Migration to any other pay monthly plans offered by us which are not offered under our Family Plan should be treated as removal i.e. termination further explained in term 11.2 below. This includes any applicable penalties. In case you are migrating from a Standalone Tariff to a RED Family plan you shall also pay the applicable penalties which include migration fees.
    • 11.2. Termination
      • 11.2.1 Any termination with be treated as a line removal in line with term 4.3.3, i.e. the discount will be adjusted in accordance with the number of lines connected to the Family Plan, kindly refer to Table 1 above.
      • 11.2.2 A device penalty on a subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon Migrations as per term 11.1.
      • 11.2.3 Penalty structure for 2 year Agreements. For the avoidance of any doubt this penalty applies to each line owner individually:

      •  

      Year 1

      Year 2

      Termination

      30% of the Monthly Access Fee x remaining months

      30% of the Monthly Access Fee x remaining months

      Termination when benefiting from a subsidy (term 5.4)

      100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)*

      50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*

      Downgrade

      30% of the difference in Monthly Access Fee x remaining months**

      30% of the difference in Monthly Access Fee x remaining months**

      Upgrade/Same Level

      No penalty**

      No penalty**
    • *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
    • **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with your new applicable terms and conditions will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
    • 12.2 We do not guarantee that the Agreement can be renewed under the same terms after its expiry.
    • 12.3 Upon expiry of the Agreement you may subscribe to a new tariff plan at that time offered by us.
  • 13. Payment & Billing
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
    • 13.3 In the event that you add or remove a line during the calendar month the Monthly Access Fee will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee with the initial discount and a proportion of the new Monthly Access Fee discounted in accordance with the new number of lines. The proration is calculated based on the number of days between the change date and the date of the first billing cycle.
    • 13.4 In the event that invoice/s are not being paid by any line owner within the stipulated due date, we reserve the right to restrict, suspend, and/or disconnect the line. Upon suspension of service, we shall apply administrative charges in accordance with term 9 above and all other line owners shall be migrated to a lower discount as per term 5.2.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan. Mobile data speeds may vary from time to time due to contention ratios on the network and other factors outside our control, which include dependency on the network coverage as well as on your device.

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Vodafone Kids Watch

Whilst in Malta
Minutes & SMS to all Vodafone mobile and fixed numbers Unlimited
Minutes & SMS to any other local mobile and fixed numbers 50
*for the avoidance of any doubt, the allowance includes 50 minutes to any local & fixed mobile number & 50 SMS to any local mobile number
Whilst in EU
Minutes & SMS to Malta and EU mobile and fixed numbers 50
*for the avoidance of any doubt, the allowance includes 50 minutes to Malta & EU mobile & fixed number & 50 SMS to Malta & EU mobile number
Roaming outside the EU
Usage whilst travelling in Rest of World (ROW) countries ROW Traveller Countries - (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6) Non-ROW Traveller Countries – World Rates (Here)
Data
Data to be used in Malta and in EU 500MB
Monthly Access Fee when subscribing to 2-years agreement
Monthly Access Fee
*Promo Monthly Access Fee with RED Family Plans		 €4.99
€1.99
Monthly Access Fee without Direct Debate Mandate €6.49
  • 1. The Vodafone Kids Watch pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’). The Tariff Plan can is exclusively sold together with the Vodafone Kids Watch (‘the Device’).
  • 2. You may subscribe to the Tariff Plan as from the 6th November 2019. This version of the Specific Terms and Conditions is applicable as from 15th July 2020.
  • 4. The Device and General Tariff Terms:
    • 4.1 You can purchase the Tariff Plan from our retail stores. Upon the purchase of this Tariff Plan, you will receive a new SIM Card and the Device. To be able make use of the Tariff Plan, you need input the SIM Card in the Device.
    • 4.2 You are solely responsible for the Device and for all activity carried out on the Device on the SIM Card. We are not responsible for any misuse of the Device, Tariff Plan and App (as defined in term 4.3 below). Whilst using the Device or the Tariff Plan, you must abide our Acceptance Usage Policy. You also agree to use the Tariff Plan exclusively for the purpose for which it is intended. Failure to adhere to the Acceptance Usage Policy may lead to loss of, or restriction to your service.
    • 4.3 In order to make use of the Tariff Plan, you must download the third party application MyKi Watch (‘App’) onto any compatible equipment such as a mobile phone, tablet and/or laptop. You must read the applicable Device and App privacy policy before downloading the App. For the avoidance of any doubt, Vodafone does not own or have any connection to such third party and its related policies and therefore, it is not responsible for any personal data collected, used or shared by such third party and for any consents or any other handling of your personal information by said third party.
    • 4.4 Notwithstanding the above, Vodafone will process your personal data in accordance with Vodafone Privacy Policy, for the provision of this Tariff Plan. By default, you will not receive any marketing messages on the number subscribed to this Tariff Plan. Furthermore, any service related messages will be sent to the email address provided by you to us in accordance with term 13.3.
    • 4.5 After the App installation described in term 4.3, you must also pair the App with the SIM Card which is inserted in the Device. In order to help you with the App installation and the Device activation, follow the instructions provided with the Device package or visit our website.
    • 4.6 In making use of the Tariff Plan, you are accepting that you are solely responsible to abide all applicable data protection laws governing the privacy of third parties. In particular, you agree to take all reasonable measures to ensure that the Device’s tracking ability is kept safe from unauthorised access.
    • 4.7 You should ensure that you implement password or other security measures on any equipment on which you will be installing the App. If you are no longer using said Device or if the Device are no longer in your possession, it is your responsibility to delete all information from the Device or from the App.
    • 4.8 This Tariff Plan is intended for individual (i.e. consumer) use only. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 If you wish to benefit from this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement'). Upon entering into a two (2) year Agreement, you can benefit from this Tariff Plan including monthly benefits (the ‘Monthly Bundle’), at four euros and ninety-nine cents (€4.99) each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment. Furthermore, a device charge of seventy-five euros (€75) shall apply.
    • Special Promo Offer: If you are subscribed to one of our RED Family Plans, you can benefit from this Tariff Plan including monthly benefits (the ‘Monthly Bundle’) at one euro and ninety-nine cents (€1.99), each month when choosing Direct Debit Mandate (‘DDM’), as your method of payment, for the duration of your Agreement and from a free Device (‘Special Offer’). This Special Offer is available from 15th July 2020 until 31st January 2020, unless further extended by us.
    • 5.3 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at Four Euros and ninety-nine cents (€4.99) each month when choosing DDM.
    • 5.4 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
Monthly Benefits
When in Malta
Minutes & SMS to local Vodafone mobile and fixed numbers Unlimited
Minutes & SMS to any other local mobile and fixed numbers 50
When in the EU
Minutes & SMS to Maltese and EU mobile and fixed numbers 50
Data
Data (shared in Malta and in the EU) 500MB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:

      Service

      Rate Outside Bundle
      Whilst in Malta

      Local Calls

      €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call

      Local SMS

      €0.05c per SMS

      Calls to the EU

      €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call

      SMS to the EU

      €0.05c per SMS

      Data Usage

      Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.

      International Usage

      Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.
      Whilst in EU

      Calls to Malta and EU

      €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call

      SMS to Malta and EU

      €0.05c per SMS

      Data Usage

      Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
    • 7.4 Rates for Other Services applicable in Malta and EU

      Other Services

      Rates

      Calls/SMSs to Maltese Premium Rate Numbers

      Charged outside of your call minutes/SMS Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium rates visit: here.

      MMS

      €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU €0.58c per MMS to an international number

      Video Calls

      Not consumed from your Monthly Bundle.
      Charged at €0.25c per minute to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Usage
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Zone1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU Zone 2, 3 and 4 shall be charged as indicated below.

Zone

Calls & Videocalls

SMS

MMS

Zone 1

€0.22c per minute

€0.05c per minute

€0.58c

Zone 2

€0.51c per minute

€0.23c

€0.58c

Zone 3

€0.91c per minute

€0.23c

€0.58c

Zone 4

€6.50c per minute

€0.23c

€0.58c
    •  
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/red-data-family or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan. together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

    • Service

    Applicable Administrative Charge incl. VAT

    Paper copy of your itemised bill

    €3 per itemised bill

    Direct Debit Reversals

    €8

    Suspension of Service – reconnection charge

    €20

    Paper bills

    €3 per invoice

    Late Payment Penalty

    €6 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. The following penalties shall apply upon disconnection and termination (prior to the expiration of your 2-year Agreement):

       

      Year 1

      Year 2

      Termination

      30% of the Monthly Access Fee x remaining months

      30% of the Monthly Access Fee x remaining months
    • 11.2. Should you benefit from a free or discounted Device (refer to the full Device Price in term 5.2, upon termination of this Tariff Plan you must pay the full Device price or the difference of the full and discounted Device price.
    • 11.3. During your 2-years Agreement, you cannot migrated to another tariff plan and any such migration would be treated as a termination as per term 11.1.
  • 12. Renewals
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are required to apply for our secure e-billing as explained in term 6.7 above service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
    • 13.3 This Tariff Plan is offered exclusively with e-billing as the default invoicing method. This means that when subscribing to this the plan, you would need to provide us with a valid email address which we will send billing information and service notification on. We shall not be responsible for a failure of receiving any notifications due to incorrect or invalid email address provided by you.
  • 14. General Information on this Tariff Plan
    • 14.1 When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

© v.20.06 

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