Vodafone Future Jobs Finder Competition

    Vodafone Future Jobs Finder Competition - Behind the Spiderverse: Exploring the Inner Web of Film Production and Promotion (the 'Competition')

  • 1.Promoter information: This Competition is provided by Vodafone Group Services Limited Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN (the 'Promoter').
  • 2.By entering this Competition, you agree to be bound by these terms and conditions (the 'Terms and Conditions'). All information detailing how to enter this Competition forms part of the Terms and Conditions. It is a condition of entry that all rules are accepted as final and that you agree to abide by these rules.
  • 3. Definitions
    • a. Entrant: means any individual who has entered the Competition in accordance with clauses 4 and 5 who adheres to any relevant entry and eligibility requirements;
    • b. 'Finalists': means the Entrant selected as a finalist in accordance with clause 7;
    • c. 'Future Jobs Finder': means the Promoter’s online service tool accessed at: https://futurejobsfinder.vodafone.com/
    • d. 'Participating Country': means Egypt, Germany, Ghana, Greece, Hungary, Ireland, Malta, New Zealand, Portugal, Romania, Spain, Turkey and the United Kingdom;
    • e. 'Prize' means:
      • i. i. a trip to Los Angeles for five (5) days which will include a one (1) day workshop with members of Sony Pictures animation staff and a guided tour of Sony Pictures (Part 1);
      • ii. a trip to London for five (5) days which will include three (3) days of creative skills workshops at the Vodafone Group Global Headquarters in Paddington, London (Part 2);
      • iii. Return economy flights for the Winners from Specified Airports to Los Angeles for Part 1 of the Prize;
      • iv. Six (6) nights' accommodation at a hotel of at least 3 stars for Part 1 of the Prize for the Winners;
      • v. Return economy flights for the Winners from Specified Airports to London for Part 2 of the Prize (or suitable alternative travel arrangements for Entrants based in the United Kingdom);
      • vi. Six (6) nights' accommodation at a 3 or 4 star hotel for Part 2 of the Prize for the Winners; and
      • vii. Spending Money equivalent to 1,000 GBP for the duration of Part 1 for each Winner and spending money equivalent to 1,000 GBP for Part 2 for each Winner (the 'Spending Money').
    • f. 'Prize Date': means the relevant calendar dates in April 2019 for Part 1 May 2019 for Part 2 of the Prize to take place, with the exact travel dates for Part 1 and Part 2 to be determined by the Promoter when the Finalists are selected.
    • g. 'Sony Pictures': means Sony Pictures Entertainment Inc.
    • h. 'Specified Airports': means the international airports in the Participating Countries in which the Winners reside and which will be specified by the Promoter when the Winners are selected;
    • i. 'Vodafone Group Global Headquarters': means One Kingdom Street, Paddington Central, London, W2 6BY United Kingdom.
    • j. 'Winner' or 'Winners': means the Finalists selected as the Winners in accordance with clause 7.
  • 4. How to enter:
    • a. In order to enter this Competition, participants must:
      • i. Go to the Vodafone 'Future Jobs Finder' tool at https://futurejobsfinder.vodafone.com/, select the 'Get Started' button and accept the Terms and Conditions and privacy statement for the tool;
      • ii. Complete the online test to find out their best match careers;
      • iii. Once the test has been completed, participants may enter the Competition by clicking on the 'Enter Competition' button, completing an entry form, and answering the question 'What is your career super power?'. The answer must be 500 characters or less.
    • b. Please note, for the avoidance of doubt, completion of the online test only will not be sufficient to enter the Competition.
    • c. Entrants must enter the Competition using their legal name and must provide their email address, address (including postcode), telephone number, age and country of residence.
  • 5. Eligibility
    • a. Entrants must be aged 18 or over. Proof of I.D. may be required.
    • b. Entry is free of charge. Internet access is required, and so you may incur costs depending upon your mobile/internet tariff.
    • c. No person may enter the Competition more than once and persons may not enter on behalf of any other person.
    • d. All entries must be submitted in English.
    • e. Entries which are incomplete, misspelt, incomprehensible, or plagiarised are void and will not be entered into this Competition.
    • f. The Entrant must be available to travel during the Prize Date. Please note that Part 1 and Part 2 of Prize may not take place over consecutive weeks.
    • g. The Entrant must hold a valid passport which expires no earlier than six months after the end of the Prize Date.
    • h. Entrants must have a good command of written and spoken English.
    • i. Additional visa/insurance requirements apply. The Entrant is responsible for ensuring they are able to visit, and gain entry to, the applicable country or countries.
    • j. Employees and their immediate families of the Promoter and/or any third party prize provider may not enter this Competition.
  • 6. Promotion Period
    This Competition will start on 17 December 2018 . The closing date for this Competition will be 31 January 2019 (the 'Closing Date'). All entries received after the Closing Date will be invalid.
  • 7. Selection of the finalists and winners
    • a. One Entrant will be selected as a Finalist from each Participating Country.
    • b. All entries will be examined. The Finalists and Winners will be selected from eligible entries by panels of judges, each panel including one independent member, which will be appointed by the Promoter.
    • c. The selection of Finalists will be based on the answer submitted in response to the question ‘what is your career superpower?’ and each Finalist selected will be the Entrant considered by the panel of judges to be the most creative answer out of all eligible entries submitted in accordance with these Terms and Conditions. The decision of the panel of judges (acting reasonably) will be final.
    • d. The Finalists will be notified within five (5) days of selection via the email address and/or telephone number used to enter the Competition (“Finalist Notification”) and will be required to submit a video, motivating why they should be selected as one of the two Winners.
    • e. Finalists will be invited to create and upload their video within seven (7) days of Finalist Notification. Instructions for upload will be provided by the Promoter.
    • f. Uploading a video within seven (7) days is a requirement to win the Prize.
    • g. The Winners of the Competition will be two of the Finalists considered to have submitted the most creative and well xecuted video as determined by a panel of judges. For the avoidance of doubt, the answer provided in response to the question ‘what is your career superpower?’ will not be considered by a panel of judges for this part of the selection process. The decision of the panel of judges (acting reasonably) will be final.
    • h. Creativity will be judged on, concept, storytelling, persuasiveness, originality, authenticity and artistic style; or such other criteria as the judges find relevant.
    • i. Execution will be judged on, clarity of expression, presentation and overall quality of the video; or such other criteria as the judges find relevant.
    • j. The names of the judges are available on request.
    • 8. Notification and acceptance of the prize
      • a. The Winners will be notified within five (5) days of selection in accordance with clause 7 ('Winner Notification').
      • b. Each Winner must confirm acceptance of the Prize within 48 hours of Winner Notification and must confirm eligibility (including acceptance of the Prize Date) in accordance with clause 5 within ten (10) working days from Winner Notification.
      • c. If one or both Winners cannot be contacted or do not confirm acceptance of the Prize within 48 hours of Winner Notification as per the above clause, the Prize will be forfeited and the Promoter will pick a replacement Winner/s from the remaining Finalists. The Prize will also be forfeited if, at any time, the Winner/s are found to have been ineligible to enter the Competition.
    • 9. The Prize
      • a.There will be two (2) Winners in total and each Winner will be awarded the Prize, which comprises both Part 1 trip and Part 2 trip, which do not take place consecutively.
      • b. Proposed itinerary (the 'Itinerary') of the Prize is as follows, the Promotor reserves the right to amend the Itinerary where reasonably necessary:
        • 1. Part 1 of the Prize:
          • i. Day one: Flight from Specified Airport to LAX. Arrive at hotel.
          • ii. Day two: workshop with three members of Sony Pictures animation staff (one hour with each member) who worked on the movie.
          • iii. Day three: guided tour of Sony Pictures studio.
          • iv. Day four: free time.
          • v. Day five: free time.
          • vi. Day six: flight from LAX to Specified Airport.
        • 2. Part 2 of the Prize:
          • i. Day one: flight from Specified Airport to London. Arrive at hotel.
          • ii. Day two: creative skills workshop learning about topics, which may include branding, digital marketing, product design, public relations and social media at Vodafone.
          • iii. Day three: creative skills workshop learning about topics, which may include branding, digital marketing, product design, public relations and social media at Vodafone.
          • iv. Day four: creative skills workshop learning about topics, which may include branding, digital marketing, product design, public relations and social media at Vodafone.
          • v. Day five: free time.
          • vi. Day six: flight from London to Specified Airport.
      • c. The Prize is as stated and there is no cash or alternative prizes. Each Winner must accept the Prize in the form offered.
      • d. The Prize is non-transferable and non-negotiable. If a Winner does not take any element of the Prize at the time stipulated by us (or any relevant third party prize provider) the Prize will be forfeited by the Winner in its entirety and another Winner will be selected from the remaining Finalists selected by the panels in accordance with clause 7.
      • e. Each Winner is responsible for all applicable taxes and expenses not specified in description of the Prize, except:
        • i. i. all Entrants resident in Hungary acknowledge and accept that the Prize may be taxable in Hungary as an income from self-employment activities in line with Section 16 of Act CXVII of 1995 on Personal Income Tax. In the case of a Hungarian winner, Vodafone Hungary Ltd. may pay the respective tax on behalf of a Hungarian Winner and, as a result, a Hungarian Winner will not be required to pay the tax associated with the Prize. However, the Hungarian Entrant acknowledges that in case he / she is selected as a Winner of the Prize, he/she remains responsible for filing the relevant tax returns (administration) in line with the relevant regulations;
        • ii. For the avoidance of doubt, any tax payable by Winners selected from Participating Countries other than Hungary remains the responsibility of that Winner, but may be reimbursed by the Vodafone operating company in the relevant Participating Country at its sole discretion.
      • f. The Prize does not include: items of a personal nature, any additional travel costs not specified in the Prize, including travel to/from Specified Airport; any other excursions, travel, accommodation, attractions or trips not outlined in the Itinerary; any other personal or medical costs; travel insurance and visas; any vaccination costs; any additional luggage allowance; accommodation extras such as room service or laundry.
      • g. Unspent Spending Money for each part of the Prize is not redeemable or transferable.
      • h. Breakfast is included in the Prize, and the Promoter will provide lunch during the days spent at Sony Pictures and Vodafone. Lunch for all other days, and all dinners to be funded from the allocated Spending Money provided to each Winner. It is the responsibility of each Winner to budget the use of their Spending Money.
      • i. The Winners are responsible for making their own way to the Specified Airport.
      • j. The Winners shall comply with the terms and limitations of transport providers and the venues involved in the provision of the Prize, including any insurance policy. In particular, the Winners shall, comply with all health and safety guidelines and instructions and all applicable legal and regulatory requirements. We will not be responsible for any loss or damage suffered by any Winner arising out of their failure to comply.
      • k. The Winners hold the necessary visa and/or passport for travel to the United States and United Kingdom. The passport, and its holder, must not be subject to any restrictions on their rights to travel to and from the applicable country or countries. The Promoter shall not be responsible for ensuring your ability to travel nor for any additional costs incurred should you be refused entry to the applicable country or countries.
      • l. The Winners shall obtain at their own cost all relevant visas and insurance (including but not limited to health and travel insurance) which may be required by the Promoter to be taken. For the United States, the Winners will be required to apply for an Electronic System for Travel Authorisation (ESTA).
      • m. The Promoter may require evidence or confirmation from the Winners that they are in possession of valid passports and that the relevant visas and insurance have been obtained before travel. If the relevant evidence cannot be provided upon request, the Winner/s will forfeit the Prize and another Winner will be selected from the remaining Finalists selected by the panels in accordance with clause 7.
      • n. Obtaining time off work and/or study or related activities to participate in the Competition and/or take the Prize will be the sole and absolute responsibility of each Entrant.
      • o. The Winners will not complete any work for the Promoter or Sony Pictures during Part 1 and Part 2 of the Prize. The Winners are invited to participate in skills based learning workshops and experiences as specified in the Itinerary only.
    • 10. Publicity and Personal Information
      • a. All Entrants and particularly the Finalists and Winners may be required by us to participate in photo, recording, video and/or film session(s), but we will not do this without your consent.
      • b. By entering the Competition, the Winners may be asked to do a “take-over” of one of the Promoter’s (or third party prize providers’) social media channels (e.g. Instagram, Facebook, Twitter) to showcase their experience, but we will not do this without your consent.
      • c. Your personal data will be processed in accordance with the privacy policy located at Privacy Statement .
    • 11. General
      • a. The Promoter reserves the right to amend, alter or terminate this Competition at any time.
      • b. Where the Promoter identifies, or reasonably suspects, that one or more Entrants have breached these terms, the Promoter has the right to disqualify such Entrant(s).
      • c. If the Promoter is unable to provide all or part of the Prize through no fault of the Winner/s, the Promoter has the right to award a substitute prize of equal or greater value.
      • d. The Prize may be subject to terms and conditions issued by a third party provider of any part of the Prize. The Winners acknowledge that the Promoter is not liable or responsible for a third party prize provider’s failure to provide all or part of the Prize.
      • e. Decisions relating to the Competition and/or redemption of the Prize are final. Tiebreakers, disputes, conflicts, questions or concerns will be managed by the Promoter. Any Entrant attempting to contact a judge will be disqualified from the Competition.
      • f. The Promoter accepts no responsibility for damage or loss resulting from misdirected or incomplete entries arising from the Entrants error, computer malfunction, viruses, bugs or other such causes.
      • g. The Promoter will not accept responsibility for Competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or proof of transmission as proof of receipt of entry to the Competition.
      • h. The Promoter is in no way liable for the reproduction or indirect access via third party web sites or home page access or where any reproduction of the information relating to this Competition misstates or omits any of the information or Terms and Conditions connected with the Competition.
      • i. By entering the Competition, the Entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the Entrant of any agreement, conditions, obligation or warranty on the part of the Entrant
      • j. By entering the Competition, all Entrants grant the Promoter to the maximum extent permitted by the applicable law a worldwide, sole, royalty-free perpetual and irrevocable licence to the copyright in their entry (including any content produced by the Finalists for the selection of the Winners). Please note, for the avoidance of doubt, this licence fully reserves the right of the Entrant to fully exploit the copyright themselves.
      • k. You agree that you are not an agent of the Promotor and/or Sony Pictures and that redemption of the Prize does not result in employment with the Promoter and/or Sony Pictures.
      • l. The Promoter is not responsible for actions of the Winners during travel.
      • m. These Terms & Conditions are governed by the laws of England and Wales. This choice of law shall not apply insofar as the Entrant is deprived of the protection afforded to him by those provisions which may not be derogated by agreement under the law of the Participating Country in which the Entrant has his habitual residence. Any claims and/or disputes arising out or in connection with these Terms and Conditions shall be submitted to the non-exclusive jurisdiction of the English courts.
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RED S Tango Plan | Promo

    Your Monthly Benefits when subscribing to 2-years agreement RED S Tango Data RED S Tango Calls
    Minutes & SMS to all local Vodafone mobile numbers Unlimited Unlimited
    Minutes & SMS to any other local mobile provider 100 Unlimited
    Data to be used in Malta and in EU 5GB 1.5GB
    Incoming Calls when travelling in EU FREE FREE
    Minutes & SMS to Malta and whilst travelling in EU 100 Unlimited
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6) Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Monthly Access Fee for each Monthly Bundle €30 €30
    Discounted Monthly Access Fee for combined (to be paid by Head) €60
  • 1.Vodafone RED S Tango Plan (‘Tariff Plan’) is offered as a promotional plan by Vodafone Malta Limited ('we') to its new and existing customers ('you' or ‘Member’ or ’Head’ as indicated in the Sign Up Form) under these terms and conditions (‘Specific Terms and Conditions’). The Tariff Plan consists of a combination of two monthly bundles of your choice, RED S Tango Data and/or RED S Tango Calls (‘Monthly Bundle/s’), where one Monthly Bundle is assigned to the Head and the other is assigned to the Member (‘Line/s’). For the avoidance of doubt, in order to benefit from this Tariff Plan, there always has to be two (2) individuals, the Head and the Member, subscribed to the Tariff Plan.
  • 2.You may subscribe to the Tariff Plan as from the 5th February 2018. This version of the Specific Terms and Conditions is applicable as from 1st May 2019. This promotion is available till the 31st December 2018, unless extended by us.
  • 3.These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between the Head, Member and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms these Specific Terms and Conditions supersede the other terms and the applicable precedence thereinafter shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4.Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 5All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), the Head and the Member will benefit from the discounted Tariff Plan at sixty (€60) Euro each month (‘Discounted Monthly Access Fee’) for a 2-SIM combination of two Monthly Bundles. This Tariff Plan is available only when choosing Direct Debit Mandate (‘DDM’) as a method of payment. The Discounted Monthly Access Fee shall be paid by the Head as further stipulated in term 13 below.
    • 5.3 For the avoidance of any doubt, once the term of the Agreement expires, the Head and the Member will stop benefiting from the discount provided with this Tariff Plan and both their Lines will be migrated to the standalone Monthly Bundles with a monthly access fee of thirty-five (€35) Euros each, both of which shall continue to be payable by the Head.
    • 5.4 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Tariff Plan, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Allowance
    • 6.1 Upon subscribing to the Tariff Plan you can choose to benefit from one of the following Monthly Bundles.
    • 6.2 Upon subscribing to the RED S Tango Data you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      100 minutes to Malta and EU;
      Unlimited SMSs to all local Vodafone mobile numbers
      100 SMSs to Malta and EU;
      Usage whilst abroad in EU countries Free incoming calls
      100 minutes to Malta and EU
      100 SMSs to Malta and EU
      Data 5 GB Internet on your mobile to use in Malta and in EU
    • 6.3 Upon subscribing to the RED S Tango Calls you will benefit from the Monthly Bundle that includes:
      Local Usage Unlimited minutes to all local and EU numbers
      Unlimited SMSs to all local and EU numbers
      Usage whilst abroad in EU countries Free incoming calls
      Unlimited minutes to Malta and EU numbers
      Unlimited SMSs to Malta and EU numbers
      Data 1.5 GB Internet on your mobile to use in Malta and in EU
    • 6.4 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.5 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that only a proportion of the Discounted Monthly Access Fee will be charged and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in term 7 below.
    • 6.7 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      All Local from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      All EU Calls from Malta €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below:
      Zone Calls & Videocalls SMS MMS
      Zone 1 – EU Countries €0.22c per minute €0.05c €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan and shall be paid by the Head:
      Service Applicable Administrative Charge incl. VAT
      Paper copy of your itemised bill €3 per itemised bill
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
    • 9.3 The Member can request any services that incur any administrative charge only with Head’s authorisation.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, the Head may opt to benefit from Add-On Packs at an additional monthly fee. The Head is entitled to add/remove any Add-Ons to/from any of the Lines, and the Member is agreeing that any Add-Ons can be added or removed to his/her Line by the Head without his/her authorisation.
    • 10.2 The Member is not entitled to add/remove any Add-Ons to/from any of the Lines.
    • 10.3 For more information about which Add-On Packs are available with this Tariff Plan, call 247 free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 Migrations
      • 11.1.1 The Lines can be migrated only between Monthly Bundles that are provided with this Tariff Plan, i.e. RED S Tango Data to/from RED S Tango Calls as may be applicable. Only the Head is entitled to make such migration in respect of both Lines, and the Member is automatically accepting such conditions.
      • 11.1.2 Any migration to other pay monthly tariff plans (with lower or higher monthly access fee) or to prepaid plans shall be treated as a termination of this Agreement in accordance with term 11.2 below. The Head is entitled to migrate to any other pay monthly tariff plans and therefore terminate this Agreement without Member’s authorisation.
      • 11.1.3 The Member can migrate his/her Line only with the Head’s authorisation subject to the provisions of term 12.1 below.
    • 11.2 Termination
      • 11.2.1 The Head can terminate the Agreement without authorisation from the Member.
      • 11.2.2 Without prejudice to term 15.2 below, the Member does not have the right to terminate the Agreement without the Head’s authorisation.
      • 11.2.3 Should the Agreement be terminated by the Head in accordance with term 11.2.1 above, the Head shall inform the Member that he/she will no longer benefit from this Tariff Plan and the Member will be automatically migrated to the standalone Monthly Bundle with a monthly access fee of thirty-five (€35) Euros. The Member shall be thereinafter responsible to pay any and all charges in relation to such Monthly Bundle. The Member shall visit one of our retail outlets to provide us with his/her personal e-mail address for e-billing purposes and/or to inform us if he/she would like to migrate the Line to another pay monthly or pre-paid plan.
      • 11.2.4 Upon termination of this Agreement the Head will be automatically migrated to the standalone Monthly Bundle with a monthly access fee of thirty-five (€35) Euros. The Head shall be thereinafter responsible to pay any and all charges in relation such Monthly Bundle in accordance with term 14 below. The Head shall visit one of our retail outlets to inform us if he/she would like to migrate the Line to another pay monthly or pre-paid plan.
      • 11.2.5 Should the Agreement be terminated prior to its expiry, the Head shall be liable to pay any applicable penalties as set forth under term 11.4 below and any other charges related to such termination, unless provided otherwise herein.
      • 11.2.6 Should the Member decide to port-out his/her number during the term of the Agreement then the Member shall be liable to pay the penalty as set forth under term 11.4 below.
    • 11.3 Cancellation
      • 11.3.1 Head or Member does not have the right to cancel each other’s Line. The Head has the right to cancel his/her Line, and such cancellation shall be treated as a termination of this Agreement in accordance with term 11.2 above. The Member can cancel its Line only with Head’s authorisation.
    • 11.4 Penalty structure:
      • 11.4.1 A penalty of 30 % of the Discounted Monthly Access Fee x remaining months till the Agreement expiration shall apply upon disconnection and/or termination of this Agreement and payable by the Head or the Member as provided herein.
  • 12. Transfers of Lines
    • 12.1 The Head has the right to remove the Member’s Line from this Tariff Plan and replace it with other line as a new member. For any avoidance of doubt the Head is only allowed to replace the Member once for the duration of the Agreement and to pay a penalty of € 100 for such replacement.
    • 12.2 The removed Member’s Line shall be treated in accordance with term 11.2.3 above and a new member has to accept these Specific Tariff Plans and Conditions.
    • 12.3 The Member can request a change in ownership of his/her Line only if authorised by the Head. The change of ownership of Member’s Line can only happen once for the duration of the Agreement, free of charge, a second change of ownership shall be treated as a replacement of the Member in accordance with term 12.1 above.
    • 12.4 Should the Member port-out his Line in accordance with term 11.2.6 above then the Head will continue benefiting from this Agreement and be given the opportunity to replace the Member that has ported-out, free of charge. Should the Head decide to terminate this Agreement as a result of not finding a replacement for the Member then the Head shall be migrated to a standalone pay-monthly tariff of his choice without incurring any penalty.
  • 13. Transfers of Lines
    • 13.1 We do not guarantee that the Agreement can be renewed under the same terms after its expiry.
    • 13.2 Upon expiry of the Agreement you may subscribe to a new tariff plan at that time offered by us.
  • 14. Payment & Billing
    • 14.1 The Head shall be liable to pay all charges incurred in relation to this Tariff Plan, including but not limited to the Discounted Monthly Access Fee, charges for any out of bundle usage incurred from both Lines (including but not limited to any roaming, international and/or donation charges) and all administrative costs.
    • 14.2 For the first month of the Agreement, the Discounted Monthly Access Fee will be calculated on a pro rata basis according to the effective date of the Agreement and shall be charged in arrears together with any out of Bundle Monthly usage. Thereafter, the Discounted Monthly Access Fee will be charged together with any Out of Bundle Monthly usage, and shall be charged in arrears.
    • 14.3 The Head shall subscribe to DDM and provide us with his/her bank account details and authorise us to directly debit any charges incurred in relation to this Tariff Plan, on a monthly basis. Such bank account details can be changed or updated only by the Head.
    • 14.4 The Head is requested to apply for our secure e-billing service by providing us his/her personal e-mail address upon subscription and he/she will receive a monthly notification, informing that an e-bill for both Lines has been issued. If the Head fails to provide us with such email address for e-billing purposes, an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills shall apply. The personal email address for e-billing purposes can be changed or updated only by the Head.
    • 14.5 The Head will receive invoices for both Lines included in this Tariff Plan. The Member consents that any personal data and tariff related information that are included in the invoice of his/her Line will be disclosed to the Head. Only the Head can request invoice resending and issuing and/or reprinting of statement.
    • 14.6 The Member and the Head acknowledge that only the Head has the right to request and receive an itemized bill for both Lines. The Member can request an itemised bill only in relation to his/her Line subject to term 9.3 above.
    • 14.7 In the event that invoice/s are not being paid by the Head within the stipulated due date, we reserve the right to restrict, suspend, and/or disconnect both Lines without notification. Upon suspension of service, we shall apply administrative charges in accordance with term 9 above.
    • 14.8 If we suspend or disconnect your Line/s because of the failure to pay the invoices, we are entitled to recover any due charges as follows:
      • 14.8.1 We are entitled to recover from the Head any and all charges due in respect of this Tariff Plan.
      • 14.8.2 Should we not be able to recover the charges mentioned in term 14.8.1 above from the Head, we will be entitled to recover from the Member any charges related to his/her Line.
  • 15. General Information on this Tariff Plan
    • 15.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 15.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 15.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 15.4 You are advised to visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Vodafone Simple Calls

  • Your Monthly Benefits when subscribing to 2-years agreement
    Minutes & SMS to all local Vodafone mobile numbers Unlimited
    Minutes & SMS to any other fixed and local mobile provider 100
    Data to be used in Malta and in EU 1GB
    Incoming Calls when travelling in EU FREE
    Minutes & SMS to Malta and whilst travelling in EU 100
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Monthly Access Fee €25
    Monthly Access Fee without Direct Debate Mandate €26.50
  • 1. The Vodafone Simple Calls pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 1st August 2018. This version of the Specific Terms and Conditions is applicable as from 1st May 2019.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2. Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from the below bundle (the ‘Monthly Bundle’), at twenty-five (€25) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3. Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at thirty (€30) Euros each month when choosing DDM.
    • 5.4. For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at thirty (€30) Euros each month when choosing DDM.
    • 5.5. If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.6. In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:

      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      100 minutes to any local mobile provider.
      Unlimited SMSs to all local Vodafone mobile numbers.
      100 SMS to any local mobile provider.
      Usage whilst abroad in EU countries Free incoming calls
      100 Minutes & SMS to Malta and whilst travelling in EU
      Data 1 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle
    • 6.4 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable
    • 7.3 Out of Bundle Rates:

      Service Rate Outside the Monthly Bundle
      All Local from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      All EU Calls from Malta €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU

      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls.
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below. Provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your bundle.

        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.22c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1. The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
    • 8.3. Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1. The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2. These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:

      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3. Penalty structure for 2 year Agreements:
      Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Downgrade 30% of the difference in Monthly Access Fee x remaining months 30% of the difference in Monthly Access Fee x remaining months
      Upgrade/Same Level No penalty No penalty
  • 12. Renewals
    • 12.1. You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1. You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1. When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3. From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4. You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Vodafone Simple Data

  • Your Monthly Benefits when subscribing to 2-years agreement
    Minutes & SMS to all local Vodafone mobile numbers Unlimited
    Minutes & SMS to any other local mobile provider -
    Data to be used in Malta and in EU 3GB
    Incoming Calls when travelling in EU FREE
    Minutes & SMS to Malta and whilst travelling in EU -
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Monthly Access Fee €20
    Monthly Access Fee without Direct Debate Mandate €21.50
  • 1. The Vodafone Simple Data pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 1st August 2018. This version of the Specific Terms and Conditions is applicable as from 1st May 2019.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1. All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2. Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from the below bundle (the ‘Monthly Bundle’), at twenty (€20) Euros each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3. Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at twenty-five (€25) Euros each month when choosing DDM.
    • 5.4. For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at twenty-five (€25) Euros each month when choosing DDM.
    • 5.5. If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.6. In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1 Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes: :

      Local Usage Unlimited minutes to all local Vodafone mobile numbers
      Unlimited SMSs to all local Vodafone mobile numbers
      Usage whilst abroad in EU countries Free incoming calls
      Data 3 GB Internet on Your Mobile to use in Malta and in EU
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data at the end of the month shall not be carried forward to the following months.
    • 6.3 For the first month of the Service, the Monthly Bundles will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Free and you will receive a proportion of the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.4 Any activity made towards premium-rated or other special numbers will not be consumed from the Monthly Bundle and will be charged separately, for more information see Rates for other services applicable in Malta and EU specified in Term 7 below.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this does not apply whilst roaming and it is not available on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 Any usage beyond what is provided in the Monthly Bundle for this Tariff Plan shall be charged at the rates provided in this term 7 as outlined below.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:

      Service Rate Outside the Monthly Bundle
      All Local from Malta €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      All EU Calls from Malta €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call
      Local & EU Roaming Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month
      Local and EU SMS from Malta €0.05c per SMS
      Calls to Malta and EU when in EU €0.25c per minute, charged for the 1st 30 seconds and per second thereafter.
      Calls to Rest of World whilst travelling in EU countries Same calling charges apply as per the Term 7.5.
      SMS when in EU €0.05c per SMS
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls.
      • 7.5.1 Calls/Videocalls/SMS/MMS originating from Malta to numbers from Zone 1 – EU countries, 2, 3 and 4 countries and Calls/Videocalls/SMS/MMS originating from EU to numbers from Zone 2, 3 and 4 shall be charged as indicated below. Provided that calls/SMSs originating from Malta to Zones 1, 2 and 3 shall first be consumed from your bundle.

        Zone Calls & Videocalls SMS MMS
        Zone 1 – EU Countries €0.22c per minute €0.05c €0.58c
        Zone 2 €0.51c per minute €0.23c €0.58c
        Zone 3 €0.91c per minute €0.23c €0.58c
        Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: www.vodafone.com.mt/RED or contact our customer Care by calling 16230 free of charge.
  • 8. Roaming
    • 8.1. The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2. The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt from the Rest of World Vodafone Traveller tariff plan.
    • 8.3. Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1. The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:

      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2. These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1. Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Disconnections, Migrations and Penalties
    • 11.1. A penalty shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2. Penalty structure for 1 year Agreements:

      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3. Penalty structure for 2 year Agreements:
      Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Downgrade 30% of the difference in Monthly Access Fee x remaining months 30% of the difference in Monthly Access Fee x remaining months
      Upgrade/Same Level No penalty No penalty
  • 12. Renewals
    • 12.1. You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1. You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2. For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1. When you subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2. We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3. From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4. You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Vodafone Red Tango Plan | Prom

    Your Monthly Benefits
    Whilst in Malta RED Tango Data RED Tango Calls
    Minutes & SMS to all Vodafone mobile and fixed numbers Unlimited Unlimited
    Minutes & SMS to any other local mobile provider 100 Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers 100 Unlimited
    International
    Minutes & SMS from Malta to any EU number 100 Unlimited
    Minutes & SMS from Malta towards selected countries (applies also when in the EU) 100 -
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6) Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and in EU 12GB 4GB
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €30 €30
    Monthly Access Fee Combined €60
  • 1.The Vodafone Red Tango pay monthly tariff plan (‘Tariff Plan’) is offered as a promotional plan by Vodafone Malta Limited (‘we’) to its new and existing customers (‘you’ or ‘Member’ or ‘Head’ as indicated in the Sign Up Form) under these terms and conditions (‘Specific Terms and Conditions’). The Tariff Plan consists of a combination of two monthly bundles of your choice, RED Tango Data and/or RED Tango (‘Monthly Bundle/s’), where one Monthly Bundle is assigned to the Head and the other is assigned to the Member (‘Line/s’). For the avoidance of doubt, in order to benefit from this Tariff Plan, there always has to be two (2) individuals, the Head and the Member, subscribed to the Tariff Plan.
  • 2.You may subscribe to the Tariff Plan as from the 4th December 2018. This version of the Specific Terms and Conditions is applicable as from 4th December 2018. This promotion is available till the 31st December 2019, unless extended by us.
  • 3.These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between the Head, Member and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms these Specific Terms and Conditions supersede the other terms and the applicable precedence thereinafter shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4.Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), the Head and the Member will benefit from the discounted Tariff Plan at sixty (€60) Euro each month (‘Discounted Monthly Access Fee’) for a 2-SIM combination of two Monthly Bundles. This Tariff Plan is available only when choosing Direct Debit Mandate (‘DDM’) as a method of payment. The Discounted Monthly Access Fee shall be paid by the Head as further stipulated in term 13 below.
    • 5.3 For the avoidance of any doubt, once the term of the Agreement expires, the Head and the Member will stop benefiting from the discount provided with this Tariff Plan and both their Lines will be migrated to the standalone Monthly Bundles with a monthly access fee of thirty-five (€35) Euros each, both of which shall continue to be payable by the Head.
    • 5.4 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Tariff Plan, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      RED Tango Data
      Monthly Benefits
      When in Malta
      Minutes & SMS to local Vodafone mobile and fixed numbers Unlimited
      Minutes & SMS to any other local mobile and fixed numbers 100
      When in EU
      Minutes & SMS to Maltese and EU mobile and fixed numbers 100
      Data
      Data (shared in Malta and in the EU) 12GB
      RED Tango Voice
      Monthly Benefits
      When in Malta
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes & SMS towards the Selected Countries 100
      Data to be used in Malta and in the EU 4GB
    • 6.2The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      • 7.3.1 RED Tango Voice Out of bundle Rates
        Service Rate Outside the Monthly Bundle
        Data Usage whilst in Malta & EU Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
        International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below.
      • 7.3.2 RED Tango Data Out of bundle Rates
        Service Rate Outside the Monthly Bundle
        Whilst in Malta
        Local Calls €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
        Local SMS €0.05c per SMS
        Calls to the EU €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call
        SMS to the EU €0.05c per SMS
        Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
        International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.
        Whilst in EU
        Calls to Malta and EU €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
        SMS to Malta and EU €0.05c per SMS
        Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
        International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 €0.22c per minute €0.05c €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €.25c per minute €0.05c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
    • 9.3 The Member can request any services that incur any administrative charge only with Head’s authorisation.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
    • 10.2 The Member is not entitled to add/remove any Add-Ons to/from any of the Lines.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 Migrations
      • 11.1.1 The Lines can be migrated only between Monthly Bundles that are provided with this Tariff Plan, i.e. RED Tango Data to/from RED Tango Voice as may be applicable. Only the Head is entitled to make such migration in respect of both Lines, and the Member is automatically accepting such conditions.
      • 11.1.2 Any migration to other pay monthly tariff plans (with lower or higher monthly access fee) or to prepaid plans shall be treated as a termination of this Agreement in accordance with term 11.2 below. The Head is entitled to migrate to any other pay monthly tariff plans and therefore terminate this Agreement without Member’s authorisation.
      • 11.1.3 The Member can migrate his/her Line only with the Head’s authorisation subject to the provisions of term 12.1 below.
    • 11.2 Termination
      • 11.2.1 The Head can terminate the Agreement without authorisation from the Member.
      • 11.2.2 Without prejudice to term 15.2 below, the Member does not have the right to terminate the Agreement without the Head’s authorisation.
      • 11.2.3 Should the Agreement be terminated by the Head in accordance with term 11.2.1 above, the Head shall inform the Member that he/she will no longer benefit from this Tariff Plan and the Member will be automatically migrated to the standalone Monthly Bundle with a monthly access fee of thirty-five (€35) Euros. The Member shall be thereinafter responsible to pay any and all charges in relation to such Monthly Bundle. The Member shall visit one of our retail outlets to provide us with his/her personal e-mail address for e-billing purposes and/or to inform us if he/she would like to migrate the Line to another pay monthly or pre-paid plan.
      • 11.2.4 Upon termination of this Agreement the Head will be automatically migrated to the standalone Monthly Bundle with a monthly access fee of thirty-five (€35) Euros. The Head shall be thereinafter responsible to pay any and all charges in relation such Monthly Bundle in accordance with term 14 below. The Head shall visit one of our retail outlets to inform us if he/she would like to migrate the Line to another pay monthly or pre-paid plan.
      • 11.2.5 Should the Agreement be terminated prior to its expiry, the Head shall be liable to pay any applicable penalties as set forth under term 11.4 below and any other charges related to such termination, unless provided otherwise herein.
      • 11.2.6 Should the Member decide to port-out his/her number during the term of the Agreement then the Member shall be liable to pay the penalty as set forth under term 11.4 below.
    • 11.3 Cancellation
      • 11.3.1 Head or Member does not have the right to cancel each other’s Line. The Head has the right to cancel his/her Line, and such cancellation shall be treated as a termination of this Agreement in accordance with term 11.2 above. The Member can cancel its Line only with Head’s authorisation.
    • 11.4 Penalty structure:
      • 11.4.1 A penalty of 30 % of the Discounted Monthly Access Fee x remaining months till the Agreement expiration shall apply upon disconnection and/or termination of this Agreement and payable by the Head or the Member as provided herein.
  • 12. Transfers of Lines
    • 12.1 The Head has the right to remove the Member’s Line from this Tariff Plan and replace it with other line as a new member. For any avoidance of doubt the Head is only allowed to replace the Member once for the duration of the Agreement and to pay a penalty of € 100 for such replacement.
    • 12.2 The removed Member’s Line shall be treated in accordance with term 11.2.3 above and a new member has to accept these Specific Tariff Plans and Conditions.
    • 12.3 The Member can request a change in ownership of his/her Line only if authorised by the Head. The change of ownership of Member’s Line can only happen once for the duration of the Agreement, free of charge, a second change of ownership shall be treated as a replacement of the Member in accordance with term 12.1 above.
    • 12.4 Should the Member port-out his Line in accordance with term 11.2.6 above then the Head will continue benefiting from this Agreement and be given the opportunity to replace the Member that has ported-out, free of charge. Should the Head decide to terminate this Agreement as a result of not finding a replacement for the Member then the Head shall be migrated to a standalone pay-monthly tariff of his choice without incurring any penalty.
  • 13. Renewal
    • 13.1 We do not guarantee that the Agreement can be renewed under the same terms after its expiry.
    • 13.2 Upon expiry of the Agreement you may subscribe to a new tariff plan at that time offered by us.
  • 14. Payment & Billing
    • 14.1 The Head shall be liable to pay all charges incurred in relation to this Tariff Plan, including but not limited to the Discounted Monthly Access Fee, charges for any out of bundle usage incurred from both Lines (including but not limited to any roaming, international and/or donation charges) and all administrative costs.
    • 14.2 For the first month of the Agreement, the Discounted Monthly Access Fee will be calculated on a pro rata basis according to the effective date of the Agreement and shall be charged in arrears together with any out of Bundle Monthly usage. Thereafter, the Discounted Monthly Access Fee will be charged together with any Out of Bundle Monthly usage, and shall be charged in arrears.
    • 14.3 The Head shall subscribe to DDM and provide us with his/her bank account details and authorise us to directly debit any charges incurred in relation to this Tariff Plan, on a monthly basis. Such bank account details can be changed or updated only by the Head.
    • 14.4 The Head is requested to apply for our secure e-billing service by providing us his/her personal e-mail address upon subscription and he/she will receive a monthly notification, informing that an e-bill for both Lines has been issued. If the Head fails to provide us with such email address for e-billing purposes, an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills shall apply. The personal email address for e-billing purposes can be changed or updated only by the Head.
    • 14.5 The Head will receive invoices for both Lines included in this Tariff Plan. The Member consents that any personal data and tariff related information that are included in the invoice of his/her Line will be disclosed to the Head. Only the Head can request invoice resending and issuing and/or reprinting of statement.
    • 14.6 The Member and the Head acknowledge that only the Head has the right to request and receive an itemized bill for both Lines. The Member can request an itemised bill only in relation to his/her Line subject to term 9.3 above.
    • 14.7 In the event that invoice/s are not being paid by the Head within the stipulated due date, we reserve the right to restrict, suspend, and/or disconnect both Lines without notification. Upon suspension of service, we shall apply administrative charges in accordance with term 9 above.
    • 14.8 If we suspend or disconnect your Line/s because of the failure to pay the invoices, we are entitled to recover any due charges as follows:
      • 14.8.1 We are entitled to recover from the Head any and all charges due in respect of this Tariff Plan.
      • 14.8.2 Should we not be able to recover the charges mentioned in term 14.8.1 above from the Head, we will be entitled to recover from the Member any charges related to his/her Line.
  • 15. General Information on this Tariff Plan
    • 15.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 15.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 15.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 15.4 You are advised to visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.
    • 15.5 This Tariff Plan is intended for individual (i.e. consumer) use only. For business purposes (e.g. if you are a professional or a legal entity with a valid VAT or registration number), kindly visit https://www.vodafone.com.mt/business or the Business Centre in our Birkirkara store for the equivalent business plan

© V 19.05

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Vodafone Red M Boost Plan | Promo

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU number Unlimited
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and in EU 20GB
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €55
    Monthly Access Fee without Direct Debate Mandate €56.50
  • 1. The Vodafone RED M Boost Promo pay monthly tariff plan (‘Tariff Plan’) is offered as a promotional plan by Vodafone Malta Limited (‘we’) to its new and existing customers (‘you’) under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 4th December 2018. This version of the Specific Terms and Conditions is applicable as from 1st May 2019. This promotion is available till the 13th January 2019, unless extended by us.
  • 3.These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between the Head, Member and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms these Specific Terms and Conditions supersede the other terms and the applicable precedence thereinafter shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4.Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), at fifty-five (€55) Euros each month when choosing Direct Debit Mandate ('DDM') as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement ('Agreement'), you can benefit from the Monthly Bundle at sixty-five (€65) Euros each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement') and add an additional ten Euros (€10) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at sixty-five (€65) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta
      Minutes & SMS to local Vodafone mobile and fixed numbers Unlimited
      Data to be used in Malta and in the EU 20GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Data Usage whilst in Malta & EU Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €300 and not less than €100 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      ** In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days' prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt , call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.
    • 14.5 This Tariff Plan is intended for individual (i.e. consumer) use only. For business purposes (e.g. if you are a professional or a legal entity with a valid VAT or registration number), kindly visit https://www.vodafone.com.mt/business or the Business Centre in our Birkirkara store for the equivalent business plan

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Vodafone Red Unlimited Lite Plan

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU mobile and fixed number Unlimited
    Minutes (towards mobile and fixed numbers) & SMS from Malta towards Selected Countries (applies also when in the EU) 100
    * (for the avoidance of any doubt, you will get 100 international minutes (towards both mobile and fixed numbers) & 100 SMS)
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta Unlimited
    Data to be used whilst roaming in EU 19GB
    Speeds (Visit here)
    Data at speed of up to 2Mbps
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €49.99
    Monthly Access Fee without Direct Debate Mandate €51.49
  • 1. The Vodafone RED Unlimited Lite pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 10th January 2018. This version of the Specific Terms and Conditions is applicable as from 01st May 2019.
  • 3.These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between the Head, Member and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (vi) Acceptance Usage Policy, (vii) Traffic Management Policy and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms these Specific Terms and Conditions supersede the other terms and the applicable precedence thereinafter shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4.Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity. Use of our services is intended for private, personal, and legitimate consumer purposes only in accordance with the above terms and conditions. Failure to adhere to the Acceptance Usage Policy may lead to loss of, or restriction to your service. As from 5th March 2019, this Tariff Plan is offered by us to any new Vodafone customers (meaning customers porting to Vodafone Network), to customers migrating from Vodafone pre-paid services onto this Plan or to customers whose agreements are due for renewal. For the avoidance of doubt any customers currently benefiting from other Vodafone post-paid tariff plans shall terminate their plans in accordance with the respective applicable terms and conditions in order to subscribe to and benefit from this Tariff Plan.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), at forty-nine Euros & ninety-nine cents (€49.99) Euros each month when choosing Direct Debit Mandate ('DDM') as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement ('Agreement'), you can benefit from the Monthly Bundle at fifty-four Euros & ninety nine cents (€54.99) Euros each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement') and add an additional five Euros (€5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at fifty-four euros & ninety-nine cents (€54.99) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta and the EU
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes (towards mobile and fixed numbers) & SMS towards the Selected Countries (Australia, Canada, Turkey and USA) 100
      Data to be used in Malta Unlimited
      Data to be used in EU 19GB of Data to be used in EU (this roaming allowance is calculated in accordance with the Fair Use Policy – see term 8.1 below for more info)
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Data Usage whilst in Malta & EU Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.5 below
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 – EU Countries FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €0.25c per minute €0.05c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

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Vodafone Red M Boost Plan

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU number Unlimited
    Minutes & SMS from Malta towards Selected Countries (applies also when in the EU) 200
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Premium Traveller (unlimited mins to Maltese numbers/unlimited SMS to anywhere/150MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and EU 24GB
    Data to be used Whilst in selected Countries 1GB
    Monthly Access Fee €55
    Monthly Access Fee without Direct Debate Mandate €56.50
  • 1. The Vodafone RED M Boost pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 10th January 2018. This version of the Specific Terms and Conditions is applicable as from 10th January 2018.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between you and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from this tariff plan including monthly benefits (the ‘Monthly Bundle’), fifty-five Euros ( €55) each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at sixty-five Euros ( €65) each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional ten Euros ( €10) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at sixty-five Euros ( €65) each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta and the EU
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes & SMS towards the Selected Countries 200
      Data to be used in Malta & in EU 24GB
      Data to be used in Selected Countries 1GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.5 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Data Usage whilst in Malta & EU Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.6 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 Out of Bundle Charges whilst Roaming in Selected Countries
      • 7.5.1 Any usage done over and above the monthly allowance provided with this tariff whilst roaming in the selected countries, the following charges shall apply:
      Service Rate Outside the Monthly Bundle
      Whilst in Selected Countires
      Calls to Malta, EU & selected countries, €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to Malta, EU & selected countries €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €0.10 per MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity towards countries not listed above will be charged as per term 7.6 below.
    • 7.6 International Calls
      • 7.6.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 – EU Countries FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €0.25c per minute €0.05c €0.58c
      • 7.6.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan gives you the benefit of using your data when roaming in Selected Countries. For the avoidance of any doubt, this benefit in Monthly Bundle does not include calls and SMS allowance, therefore any minutes or SMS consumed whilst travelling in the selected countries will be charged as per term 7.5 above.
    • 8.3 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Premium Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Premium Traveller tariff plan.
    • 8.4 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Premium Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €300 and not less than €100 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

© V 19.01

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Vodafone Red L Boost Plan

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all local mobile and fixed numbers Unlimited
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers Unlimited
    International
    Minutes & SMS from Malta to any EU number Unlimited
    Minutes & SMS from Malta towards Selected Countries (applies also when in the EU) 300
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Premium Traveller (unlimited mins to Maltese numbers/unlimited SMS to anywhere/150MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and EU 60GB
    Data to be used Whilst in selected Countries 3GB
    Other Benefits
    Dragon-pass From 1000+ lounges worldwide, 1000+ restaurants & limos to meet & greet.
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €85
    Monthly Access Fee without Direct Debate Mandate €86.50
  • 1. The Vodafone RED L Boost pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 10th January 2018. This version of the Specific Terms and Conditions is applicable as from 1st May 2019.
  • 3. These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between you and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions, (iii) Rest of World Vodafone Traveller, (iv) Quality of Service term, (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms, the applicable precedence shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4. Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement (‘Agreement’), you can benefit from this tariff plan including monthly benefits (the ‘Monthly Bundle’), eighty-five Euros ( €85) each month when choosing Direct Debit Mandate (‘DDM’) as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement(‘Agreement’), you can benefit from the Monthly Bundle at one hundred & five Euros ( €105) each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement (‘Agreement’) and add an additional twenty Euros ( €20) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at one hundred & five Euros ( €105) each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents ( €1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta and the EU
      Minutes & SMS to local and EU mobile and fixed numbers Unlimited
      Minutes & SMS towards the Selected Countries 300
      Data to be used in Malta & in EU 60GB
      Data to be used in Selected Countries 3GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      Data Usage whilst in Malta & EU Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage whilst in Malta & EU Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta and the EU towards non-EU countries shall be charged as per term 7.6 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU
      €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle.
      €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 Out of Bundle Charges whilst Roaming in Selected Countries
      • 7.5.1 Any usage done over and above the monthly allowance provided with this tariff whilst roaming in the selected countries, the following charges shall apply:
      Service Rate Outside the Monthly Bundle
      Whilst in Selected Countires
      Calls to Malta, EU & selected countries, €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to Malta, EU & selected countries €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €0.10 per MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity towards countries not listed above will be charged as per term 7.6 below.
    • 7.6 International Calls
      • 7.6.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a.Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Selected Countries, Zone 1, 2, 3 and 4 countries;
        • b.Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU to Selected Countries, Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 – EU Countries FREE FREE €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      Selected Countries €0.25c per minute €0.05c €0.58c
      • 7.6.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan gives you the benefit of using your data when roaming in Selected Countries. For the avoidance of any doubt, this benefit in Monthly Bundle does not include calls and SMS allowance, therefore any minutes or SMS consumed whilst travelling in the selected countries will be charged as per term 7.5 above.
    • 8.3 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Premium Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Premium Traveller tariff plan.
    • 8.4 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Premium Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €400 and not less than €150 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.

© V 19.04

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Vodafone Simple Boost Plan

    Your Monthly Benefits
    Whilst in Malta
    Minutes & SMS to all Vodafone local mobile and fixed numbers Unlimited
    Minutes & SMS to any other local mobile and fixed numbers 100
    Whilst in EU
    Minutes & SMS to Malta and EU mobile and fixed numbers 100
    International
    Minutes & SMS from Malta to any EU number 100
    Roaming outside the EU
    Usage whilst travelling in Rest of World countries Traveller (100mins to Maltese numbers/100SMS to anywhere/100MB/Unlimited incoming calls Daily @ €6)
    Data
    Data to be used in Malta and in EU 4GB
    Monthly Access Fee when subscribing to 2-years agreement
    Monthly Access Fee €20
    Monthly Access Fee without Direct Debate Mandate €21.50
  • 1. The Vodafone Simple Boost pay monthly tariff plan (‘Tariff Plan’) is offered by Vodafone Malta Limited ('we') to its new and existing customers ('you') under these terms and conditions (‘Specific Terms and Conditions’).
  • 2. You may subscribe to the Tariff Plan as from the 4th December 2018. This version of the Specific Terms and Conditions is applicable as from 4th December 2018.
  • 3.These Specific terms and conditions form an integral part of your Agreement for the provision of the services included in this Tariff Plan. These Specific Terms and Conditions constitute a legally binding contract between the Head, Member and us and must be read in conjunction with (i) Vodafone General Terms and Conditions, (ii) Vodafone Secure E-Billing Service Terms and Conditions , (iii) Rest of World Vodafone Traveller , (iv) Quality of Service term , (v) 4G Service terms, and any other terms and conditions that might be referred therein. In the event of a conflict between any of the terms these Specific Terms and Conditions supersede the other terms and the applicable precedence thereinafter shall be the order in which the terms are mentioned in this term 3 (highest level of precedence first).
  • 4.Vodafone reserves the right to limit the number of Tariff Plans offered to a single person/legal entity.
  • 5. Tariff Plan and Monthly Access Fee
    • 5.1 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 5.2 Upon entering into a two (2) year agreement ('Agreement'), you can benefit from this tariff plan including monthly benefits (the 'Monthly Bundle'), at twenty (€20) Euros each month when choosing Direct Debit Mandate ('DDM') as your method of payment.
    • 5.3 Upon entering into a one (1) year agreement ('Agreement'), you can benefit from the Monthly Bundle at twenty-five (€25) Euros each month when choosing DDM.
    • 5.4 If you wish to benefit from a subsidy on one of our handsets when subscribing to this Tariff Plan, you will be required to sign a two (2) year agreement ('Agreement') and add an additional five Euros (€5) to the Monthly Access Fee specified in term 5.2 above.
    • 5.5 For the avoidance of doubt, once your Agreement term expires, you will continue benefiting from the Monthly Bundle on a rollover basis at twenty-five (€25) Euros each month when choosing DDM.
    • 5.6 If you do not choose DDM as your method of payment, an administrative fee of one euro and fifty cents (€1.50) will be added to your Monthly Access Fee indicated in term 5.2 or 5.3.
    • 5.7 In the event that you use your mobile handset before receiving the SMS notification confirming your successful subscription to the Monthly Bundle, you shall automatically be charged according to the tariff plan you would be subscribed to prior to this subscription.
  • 6. Monthly Bundle
    • 6.1Upon subscribing to the Tariff Plan you will benefit from the Monthly Bundle that includes:
      Monthly Benefits
      When in Malta
      Minutes & SMS to local Vodafone mobile and fixed numbers Unlimited
      Minutes & SMS to any other local mobile and fixed numbers 100
      When in the EU
      Minutes & SMS to Maltese and EU mobile and fixed numbers 100
      Data
      Data (shared in Malta and in the EU) 4GB
    • 6.2 The above mentioned benefits included in the Monthly Bundle shall be provided on a monthly basis and any unutilised minutes/SMSs/data shall not be carried forward and will be forfeited at the end of the month.
    • 6.3 Any usage beyond what is provided in the Monthly Bundle shall be charged at rates set out in term 7 below.
    • 6.4 Any activity made towards local premium-rated numbers or other services will not be consumed from the Monthly Bundle and will be charged separately per the rates as set out in term 7.4 below.
    • 6.5 For the first month of the Service, the Monthly Bundle will be allocated on a pro-rata basis. This means that you will pay a proportion of your Monthly Access Fee and you will receive a proportion of the benefits included in the Monthly Bundle, calculated based on the number of days between your sign-up date and the date of the first billing cycle.
    • 6.6 You may check/monitor your Monthly Bundle usage for calls/SMS/data usage originating from Malta by sending a blank SMS to 16290 free of charge. For the avoidance of any doubt, this monitoring is not available whilst roaming and on the first month of activation.
  • 7. Rates outside Monthly Bundle and Information on Charges
    • 7.1 The rates and charges provided in this term 7 shall apply to any usage beyond what is provided in the Monthly Bundle, i.e. once you use up your monthly benefits included in Monthly Bundle, or if you use services that are not included therein.
    • 7.2 All rates and charges quoted below are inclusive of VAT but are exclusive of excise tax or any other taxes which may be applicable.
    • 7.3 Out of Bundle Rates:
      Service Rate Outside the Monthly Bundle
      When in Malta
      Local Calls €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      Local SMS €0.05c per SMS
      Calls to the EU €0.22c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.22c per call
      SMS to the EU €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from Malta to abroad shall be charged as per term 7.5 below.
      Whilst in the EU
      Calls to Malta and EU €0.25c per minute. Calls lasting less than 1 minute shall be charged at a flat rate of €0.25c per call
      SMS to Malta and EU €0.05c per SMS
      Data Usage Any data usage consumed out of your data allowance will be charged at €5 per 500MB. This bundle will commence once all the data allowance within the tariff is consumed and recur indefinitely until the end of the month.
      International Usage Any activity beyond benefits provided in your Monthly Bundle (if any) from EU towards non-EU countries shall be charged as per term 7.5 below.
    • 7.4 Rates for Other Services applicable in Malta and EU
      Other Service Rates
      Calls/SMSs to Maltese Premium Rate Numbers Charged outside of your Monthly Bundle
      Premium Call Rate = fixed line call rate + premium rate of the call
      Premium SMS Rate = charged at the premium rate
      For more info on premium numbers click here.
      MMS €0.23c per MMS to any local number when in Malta and any Malta and EU number when in EU €0.58c per MMS to any international number when in Malta
      Video Calls Not consumed from your Monthly Bundle. €0.25c to any local number when in Malta and any Malta and EU number when in EU.
    • 7.5 International Calls
      • 7.5.1 The charges listed in this term 7.5 shall apply to any international usage (from Malta or from the EU) beyond any allowance included in your Monthly Bundle (if applicable). The following activity shall be charged as indicated in table below:
        • a. Whilst in Malta: Calls/Videocalls/SMS/MMS from Malta to numbers from Zone1, 2, 3 and 4 countries;
        • b. Whilst in the EU: Any Calls/Videocalls/SMS/MMS from EU Zone 2, 3 and 4 shall be charged as indicated below.
      Zone Calls & Videocalls SMS MMS
      Zone 1 €0.22c per minute €0.05c €0.58c
      Zone 2 €0.51c per minute €0.23c €0.58c
      Zone 3 €0.91c per minute €0.23c €0.58c
      Zone 4 €6.50c per minute €0.23c €0.58c
      • 7.5.2 For more information about Countries falling under the four zones and applicable rates, kindly follow this link: http://www.vodafone.com.mt/RED or contact our Customer Care by calling 16230 free of charge.
  • 8. Roaming:
    • 8.1 The EU roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations further explained under Term 13.2. of General Terms and Conditions.
    • 8.2 The Monthly Bundle provided with this Tariff Plan does not apply whilst roaming in Rest of World countries. When roaming in Rest of World countries, the Rest of World Vodafone Traveller tariff plan together with the respective terms and conditions shall apply. This is the default tariff when roaming in Rest of World countries on this Tariff Plan. You may not opt out from the Rest of World Vodafone Traveller tariff plan.
    • 8.3 Call our Customer Care on 247, send an email on 247.mt@vodafone.com or visit our website on www.vodafone.com.mt to view our Rest of World Vodafone Traveller tariff plan terms and conditions.
  • 9. Administrative charges
    • 9.1 The following administrative charges shall apply in any of the following circumstances when subscribed to this Tariff Plan:
      Service Applicable Administrative Charge incl. VAT
      Migration from this Tariff Plan to prepaid €3 one-time charge
      Paper copy of your itemised bill €3 per itemised bill
      Downgrade to another pay monthly tariff plan with lower Monthly Access Fee €3 one-time charge
      Direct Debit Reversals €5
      Suspension of Service – reconnection charge €10
      Paper bills €2 per invoice
      Late Payment Penalty €2 penalty shall apply for every invoice that is not paid within the due date stated on the invoice
    • 9.2 These charges cover the work involved in processing each request/payment instructions as well as any stationary costs relative thereto.
  • 10. Add-On Packs
    • 10.1 Once on this Tariff Plan, you may opt to benefit from Add-On Packs at an additional monthly fee. For more information on which Add-On Packs are available with this Tariff Plan, call 247, free of charge from your handset, visit one of our retail outlets, or visit our website.
  • 11. Migration, Termination, Cancellation and Penalties
    • 11.1 A penalty and/or the waived cost of the subsidised handset shall apply upon disconnection and termination (prior to the expiration of your Agreement) or upon migration to another pay monthly tariff plan with a lower Monthly Access Fee.
    • 11.2 Penalty structure for 1 year Agreements:
      Termination 30% of the Monthly Access Fee x remaining months
      Downgrades 30% of the difference in Monthly Access Fee x remaining months
      Upgrades/Same Level No Penalty
    • 11.3 Penalty structure for 2 year Agreements:
        Year 1 Year 2
      Termination 30% of the Monthly Access Fee x remaining months 30% of the Monthly Access Fee x remaining months
      Termination when benefiting from a subsidy (term 5.4) 100% of devices subsidy + (30% of the Monthly Access Fee x remaining months)* 50% of device subsidy + (30% of the Monthly Access Fee x remaining months)*
      Downgrade 30% of the difference in Monthly Access Fee x remaining months** 30% of the difference in Monthly Access Fee x remaining months**
      Upgrade/Same Level No penalty** No penalty**
      *In case you are benefiting from a subsidy on one of our handsets (see term 5.4) and you wish to terminate your Agreement, a penalty of not more than €200 and not less than €50 for a device subsidy shall apply. In case you terminate in the last month of your Agreement, the applicable penalty for termination will be equivalent to your Monthly Access Fee.
      **In case you are benefit from a subsidy on one of our handsets and you wish to downgrade or upgrade your Tariff Plan, the additional subsidy fee for the handset payable in accordance with term 5.4 will be added to your new monthly access fee. If you wish to downgrade or upgrade your Tariff Plan and stop benefiting from a device subsidy, a penalty equivalent to 100% of devices subsidy during the Year 1 of your Agreement and equivalent to 50% of devices subsidy during the Year 2 of your Agreement shall apply.
  • 12. Renewal
    • 12.1 You may renew your Agreement either by calling customer care on 247, free of charge, from your handset, or by visiting one of our retail outlets. The list of our retail outlets may be found on this link: https://www.vodafone.com.mt/vodafonestores
  • 13. Payment
    • 13.1 You are requested to apply for our secure e-billing service by providing us with your personal e-mail address upon subscription and you will receive a monthly notification, informing you that your e-bill has been issued. If you fail to provide us with your personal email address for e-billing purposes, you shall be charged an administrative fee of €2 per invoice to refund our processing and stationary costs for issuing paper bills.
    • 13.2 For the first month of your Agreement, the Access Fee will be calculated on a pro rata basis according to the effective date of your Agreement and shall be charged in arrears together with any out of Monthly Bundle usage. Thereafter you shall be charged the Monthly Access Fee together with any Out of Monthly Bundle usage, and shall be charged in arrears.
  • 14. General Information on this Tariff Plan
    • 14.1 When subscribe to this Tariff Plan, you are automatically accepting to adhere to these Specific Terms and Conditions.
    • 14.2 We reserve the right to suspend indefinitely or for a definite period, amend/alter/delete or terminate these terms and conditions at any time (collectively the 'Modifications'), by giving you a 30 calendar days’ prior written notice with the proposed amendments/alterations or stating the reason for the Modifications thereof. Should you disagree with the proposed Modifications during the 30-day time-period, you shall have the right to opt-out from your Tariff Plan by informing us of your decision to this effect without incurring any penalties for early termination of your Tariff Plan, provided that if benefiting from a device subsidy a penalty structure for a device subsidy (term 11.3) applies. Your continued use of the service after the expiration of the 30-day time-period signifies your acceptance of any amendment and you may incur penalties should you decide to opt-out of your Tariff Plan.
    • 14.3 From time to time we may modify the standard settings and/or features of your Tariff Plan to offer an additional value. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. In case that such changes are approved and considered to be inherently beneficial by the Malta Communication Authority in accordance with applicable laws, we will inform you about the changes by giving you a 1-day prior written notice and term 14.2 will not apply.
    • 14.4 You are advised to visit our website vodafone.com.mt, call our Customer Care on 247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets or authorised dealers, to learn more about this Tariff Plan.
    • 14.5 This Tariff Plan is intended for individual (i.e. consumer) use only. For business purposes (e.g. if you are a professional or a legal entity with a valid VAT or registration number), kindly visit https://www.vodafone.com.mt/business or the Business Centre in our Birkirkara store for the equivalent business plan

© V 19.04

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SPEED Guide for our RED Unlimited Lite Plan

This speed guide is for RED Unlimited Lite Pay monthly plan launched on the 10th January 2019, for the avoidance of any doubt this speed guide does not apply for any other Pay Monthly plan tariff. The Speed Guide for informational purposes only and its aim is to give you a clearer explanation on the speed experience of RED Unlimited Lite Plan. Remember that the actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming

For the details about the RED Unlimited products kindly visit page Here

We’ve put together a table showing you the experience you may have during different types of activities you might have whilst using mobile data:

  • 1. With RED Unlimited Lite at up to 2Mbps speeds you can stream music and watch standard definition video, make a video call, browse the internet and catch up on social media.
    Activity Data at Streaming Speed at up to 2Mbps with the RED Unlimited Lite
    Web browsing Content may be a little slower to load
    Music streaming (eg Spotify) Streaming music is unaffected, some in-app images/artwork may be a little slower to load
    Social media (eg Facebook) Content may be a little slower to load.
    Streaming Standard Definition (SD) video (eg youtube) Video may be slower to start playing and images/artwork may be slower to load
    Streaming High Definition (HD) video (eg Netflix) Incompatible and most video services will automatically default to SD quality
    Streaming video at Ultra High Definition (UHD 4K & 8K) Incompatible hence videos may not play and most video services will automatically default to SD quality
    Gaming on your mobile Incompatible, downloads would buffer and experience would be poor.
    Virtual Reality & Authentic Reality on your mobile Incompatible, downloads would buffer and experience would be poor.
    Downloading apps and files Apps and files may be slower to download
    Tethering Tethering is suitable for single use only. If multiple devices are running together, videos will most likely be restricted to SD, may be slower to load and/or buffer and web pages and content may be slower to load. This is applicable for all RED Unlimited plans
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Device Offer 2019 | Valid till 30th April 2019

  • 1. Vodafone Malta Limited (‘we’) is offering customers the opportunity to benefit from additional device subsidy on selected phones when joining the Vodafone network on the Vodafone RED Unlimited tariffs, subject to these terms and conditions:
  • 2. Eligibility
    • 2.1. The following are the customers eligible to benefit from the mentioned offer:
      • 2.1.1. New customers joining Vodafone network or RED Unlimited Giga plan
    • 2.2. Vodafone employees (direct or indirect) may not participate in the below offer.
  • 3. The Offer
    • 3.1. Eligible customers will benefit from an extra device subsidy, as per these terms and conditions and the respective tariffs terms and conditions ( https://www.vodafone.com.mt/red):
      • 3.1.1. The extra device subsidy is over and above any subsidy allowance entitlement as per the tariff’s terms and condition and shall be redeemed only by the eligible customer mentioned in point 2, above.
      • 3.1.2. The following are the extra subsidies related to the plan:
        • 3.1.2.1. RED Unlimited Giga:
          • - Samsung S10 €330 extra subsidy
    • 3.2. This offer is exclusive and non-transferrable. The extra device extra subsidy need to be redeemed with the signing of the tariff agreement and is only valid for the offer period.
  • 4. General
    • 4.1. These terms and conditions shall be read in conjunction with Vodafone’s General Terms and Conditions and together with any other applicable Vodafone’s these terms and conditions.
    • 4.2. We shall not release any of your personal information to any third parties unless required to do so by law, by court or tribunal, or by any competent authority and this shall be done in accordance with the applicable laws and regulations
    • 4.3. You are advised to visit our website, call our Customer Care on 247 from your mobile or 99999247 from any other phone, send us an e-mail on 247.mt@vodafone.com or visit one of our retail outlets, if you have any further queries regarding this Offer.
    • 4.4. Your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.voafone.com.mt/privacypolicy.
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Vodafone Pay Monthly Port-In Offer

  • 1. Vodafone Malta Limited (“we”) is offering to its new customers porting-in to Vodafone network and subscribing to one of the RED Unlimited Plans (i.e. RED Unlimited Super, RED Unlimited Giga) one (1) month of a mobile service for free (the “Promo Offer”), subject to these terms and conditions (the “Terms and Conditions”).
  • 2. Please click on the respective RED Unlimited Plan terms and conditions to find out the benefits of the Vodafone RED Unlimited Plans:
    • 2.1. RED Unlimited Super ( Here )
    • 2.2. RED Unlimited Giga ( Here )
      • 2.1.1. New customers joining Vodafone network to either the RED Voice, RED Data, RED Unlimited Super or RED Unlimited Giga plans.
  • 3. The Promo Offer is available to between the 23rd January 2019 and the 30th June 2019 or holder of a Vodafone branded voucher (the ‘Offer Period’), subject to successful port-in and subscription during this Offer Period.
  • 4. How to benefit from the Offer
    • 4.1 The offer is available only to new customers joining the RED Unlimited Plans and entering into 2-years agreement, meaning that this Offer is not valid for Vodafone customers that are renewing or upgrading their post-paid subscription or switching from a Vodafone prepaid plans.
    • 4.2 You shall start to benefit from the Promo Offer upon the a successful porting to Vodafone network and activation of your RED Unlimited Plan subscription. After the end of the one (1) month of free mobile service you will start to be charged the full monthly fee of the respective RED Unlimited Plan.
    • 4.3 Should you choose to switch to another Vodafone plan whilst benefitting from the Promo Offer, you will be automatically forfeiting from benefitting from the remaining period of the Promo Offer.
  • 5. General T&Cs
    • 5.1 Upon porting-in to the Vodafone network, subscribing to the RED Unlimited Plan and benefiting from this Promo Offer, you shall be deemed as having accepted to adhere to these terms and conditions.
    • 5.2 These terms and conditions must be read in conjunction with your respective RED Unlimited Terms and conditions (see term 2 above), with Vodafone General Terms and Conditions and any other terms and conditions referred to therein.
    • 5.3 Usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.vodafone.com.mt/privacypolicy.
    • 5.4 You are advised to visit our website (vodafone.com.mt), call our Customer Care on 99999247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets( www.vodafone.com.mt/vodafonestores), to purchase or learn more about this Promo Offer.
    • 5.5 We reserve the right to stop this Offer if there is any deliberate abuse and/or misuse of this Promo Offer.
    • 5.6 We reserve the right to stop, suspend, amend or otherwise alter these terms and conditions upon providing you with adequate prior notice and Vodafone shall not be held liable for any reason whatsoever if this promotion is terminated, cancelled and/or postponed to another date. In this even we shall not affect any refunds. Any changes to this promotion shall be posted on our website (www.vodafone.com.mt).
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Vodafone Pay Monthly Port-in offer Cloudigo

  • 1. Vodafone Malta Limited (“we”) is offering to its new customers porting-in to Vodafone network and subscribing to one of the RED Unlimited Plans (i.e. RED Calls, RED Data, RED Unlimited Super, RED Unlimited Giga) two (2) month of a mobile service for free (the “Promo Offer”), subject to these terms and conditions (the “Terms and Conditions”).
  • 2. Please click on the respective RED Unlimited Plan terms and conditions to find out the benefits of the Vodafone RED Unlimited Plans:
    • 2.1. RED Data ( Here )
    • 2.2. RED Calls ( Here )
    • 2.3. RED Unlimited Super ( Here )
    • 2.4. RED Unlimited Giga ( Here )
  • 3. The Promo Offer is available to between the 8th February 2019 and the 10th March 2019 (the ‘Offer Period’), subject to successful port-in and subscription during this Offer Period.
  • 4. How to benefit from the Offer:
    • 4.1 The offer is available only to new customers joining the RED Unlimited Plans and entering into 2-years agreement, meaning that this Offer is not valid for Vodafone customers that are renewing or upgrading their post-paid subscription or switching from a Vodafone prepaid plans.
    • 4.2 You shall start to benefit from the Promo Offer upon successfully porting to Vodafone network and activation of your RED Unlimited Plan subscription. After the end of the two (w) month of free mobile service you will start to be charged the full monthly fee of the respective RED Unlimited Plan.
    • 4.3 Should you choose to switch to another Vodafone plan whilst benefitting from the Promo Offer, you will be automatically forfeiting from benefitting from the remaining period of the Promo Offer.
  • 5. General T&Cs
    • 5.1 Upon porting-in to the Vodafone network, subscribing to the RED Unlimited Plan and benefiting from this Promo Offer, you shall be deemed as having accepted to adhere to these terms and conditions.
    • 5.2 These terms and conditions must be read in conjunction with your respective RED Unlimited Terms and conditions (see term 2 above), with Vodafone General Terms and Conditions and any other terms and conditions referred to therein.
    • 5.3 Usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.vodafone.com.mt/privacypolicy.
    • 5.4 You are advised to visit our website (vodafone.com.mt), call our Customer Care on 99999247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets( www.vodafone.com.mt/vodafonestores), to purchase or learn more about this Promo Offer.
    • 5.5 We reserve the right to stop this Offer if there is any deliberate abuse and/or misuse of this Promo Offer.
    • 5.6 We reserve the right to stop, suspend, amend or otherwise alter these terms and conditions upon providing you with adequate prior notice and Vodafone shall not be held liable for any reason whatsoever if this promotion is terminated, cancelled and/or postponed to another date. In this even we shall not affect any refunds. Any changes to this promotion shall be posted on our website (www.vodafone.com.mt).

© 19.01

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Vodafone Malta Foundation Hackathon

  • 1. Aim of the Hackathon

    The aim of the Hackathon is to develop a mobile technology solution to help break the cycle of poverty and social exclusion in Malta. The term ‘mobile technology’ encapsulates mobile apps, mobile data, networks, M2M, mobile giving, IoT and other forms of technology involving portable devices and networking.

    Applicants are to select their three preferred topics from the list provided in the Registration Form. One the first day of the Hackathon, Vodafone Malta Ltd. and the Vodafone Malta Foundation (hereafter jointly referred to as “Vodafone”) are to allocate each team one topic selected from the team’s top three choices.

    The winning proof of concept and/or other proof of concepts resulting from the Hackathon may, at the Vodafone Malta Foundation’s discretion, be selected for further development by the Foundation and eventual implementation. The Vodafone Malta Foundation is a non-profit making organisation (VO/0537) as defined in the Voluntary Organisation act Cap. 492 of the laws of Malta. The Foundation does not monetise any of the projects it undertakes. The ultimate aim of this Hackathon is to, if and where possible, bring the proof of concept to fruition in order to help improve the lives of vulnerable people at risk of poverty and social exclusion in Malta.

    The Product: the final product of the Hackathon that will be assessed by the judging panel can come in any applicable or presentable form including but not limited to a product, website or web app, application, programme, concept, prototype, design, blueprint, working model, software, hardware, etc.

    The Product Contentrefers to any element or constituent of the Product including its idea, concept, any content used in presenting the product, software, source code, structure, layouts, graphical images or video, presentation, data, programmes, domain name, blueprints, designs, technical documentation or any relevant content.
  • 2. Date and location of the Hackathon:

    March 8 – March 10, at Vodafone Malta Ltd, Level 6, SkyParks Business Centre, Luqa, Malta.

  • 3. Participation criteria:
    • The Hackathon is open to all participants (“Participants”); those who have a passion for software development, are interested in technology and innovation and have an interesting project or idea to help break the poverty cycle in Malta.
    • Participation in the Hackathon is open to participants who are 18 years old and above. Participants can either apply in teams of between 3 to 5 people, or individually. Individual participants will be placed into teams by Vodafone. Vodafone reserves the right to change the composition of any given team.
    • The Participant acknowledges and agrees that the Foundation shall have no liability whatsoever on how the prizes will be split up between team members.
    • Vodafone employees are not eligible to participate in the Hackathon, however their relatives up to the first degree are.
  • 4. Requirements for acceptance and rules of participation
    • Registration is entirely free of charge.
    • Participants wishing to sign up for the hackathon must complete the online Registration Form at www.vodafone.com.mt/hackathon2019. All Participants must accept the event regulations and grant consent for the handling of their personal information by the Vodafone Malta Foundation/Vodafone Malta Ltd.
    • Participants shall ensure that the personal information provided upon registration is true and accurate, with no liability on Vodafone in the event of any inaccuracy.
    • Participants who are entering as a team are to register individually and list down their chosen Team Name.
    • Each team must include a Software Developer, and can include other skillsets needed to develop the idea.
    • If the information provided during online registration is found to be incomplete and/or inaccurate, even if related to just one team member, the entire team concerned can be excluded from the competition.
    • Each Participant undertakes not to present projects that have been previously presented at non-Vodafone Hackathons or submitted to other initiatives.
    • Each Participant must bring whatever hardware and/or software they believe they need to participate (e.g. laptops, phones, etc), including any necessary chargers. Event participants will be held liable for any damage caused to people or property.
  • 5. Winners
    • 3 winning teams shall be chosen according to the majority votes of the panel of judges and based on the criteria which shall be clearly known to Participants during Day 1 of the Hackathon.
    • 1st prize team: €5,000
    • 2nd prize team: €2,000
    • 3rd prize team: €1,000
  • 6. Intellectual property rights, guarantees, release of responsibility and assignment of intellectual and moral rights, by participating in the hackathon and accepting Terms and Conditions, each Participant hereby:
    • declares and warrants that the Product and Product Content is an original work and in no way violates, in whole or in part, the Intellectual or Property Rights of others and releases Vodafone from any and all responsibility, liability, or request for compensation for damages that should be made by any third party;
    • agrees with effect from creation and irrespective of payment to irrevocably transfer and fully assign: a) all Intellectual Property Rights together with all right, title, ownership and/or interest; and b) any and all Moral Rights in Product and Product Content to Vodafone. No additional consideration shall be payable to you or any third party by Vodafone in respect of such transfer of Intellectual Property Rights;
    • agrees to reasonably assist Vodafone in registering such rights of ownership and Intellectual Property Rights as required by law (e.g. filing of patents and other such registrations as appropriate); and;
    • agrees to indemnify Vodafone (its representatives, employees, assignees) and to hold it harmless against any loss, liability, damage or expense suffered or incurred as a result of breach of this clause 6.

    Intellectual Property Rights shall include, without limitation, any ideas, concepts, know-how, data processing techniques, copyrights, patents, designs, inventions, trade secrets, software, source code and documentation, notes, memorandum and any other intellectual property rights attaching to Product and Product Content created, invented and/or developed by you and/or alongside other Participants pursuant to participation in Vodafone Malta’s Hackathaon.

    Moral rights mean any and all rights of authorship including accreditation and control relating to future use or dissemination of Product and/or Product Content.
  • 7. Vodafone may elect to contact any of the Participants at any point in time for more information and to discuss potential forms of collaboration.
  • 8. Registration and confirmation process:
    • Participants can register at www.vodafone.com.mt/hackathon2019. Participants shall receive a confirmation email from Vodafone one week or less before the event start date.
  • 9. Miscellaneous:
    • The Participant hereby agrees and acknowledges that any photos, videos and/or other recordings taken during the Hackathon can and will be used by Vodafone and that Vodafone shall have a perpetual, irrevocable, sub licensable, transferable right to copy, use, display and publish the photos, any photographed, and/or recorded materials in which the Participant appears in any online, electronic and/or print format (including but not limited any social media sites or platforms) for any educational and/or promotional purposes of Vodafone and/or its Hackathon vendors, contractors, content partners and/or sponsors.
    • At any time, at the sole and absolute discretion of Vodafone, Vodafone shall be entitled to disqualify a Participant and/or Team in the event of failure to meet relevant eligibility criteria or any other violation or suspected violation of these Terms and Conditions.
    • Vodafone will declare winners (including but not limited to the event of a tie), and award prizes at its sole and absolute discretion. The Participant agrees that such decisions are final and are not subject to review or reconsideration.
    • Vodafone reserves the right to expel any individual from the premises or to remove the individual from the Hackathon if the individual is not authorised to participate or be present at the Hackathon, is violating these Terms and Conditions, and/or is otherwise disruptive or engaging in activities detrimental to the conduct of the Hackathon, all as determined by Vodafone at its sole discretion.
    • The Participant understands and agrees that Vodafone (including their licensees, successors, and legal representatives, and assigns), any of its associated or affiliated companies, agents, and any third party media agencies will process his/her personal information in connection with Vodafone Malta Foundation’s Hackathon and Aim of the Hackathon.
    • To the maximum extent permitted under applicable law, Vodafone, its directors, officers, employees, agents, representatives, vendors, contractors, content partners and sponsors (collectively, “Indemnitees”) shall not be liable for any damages, losses or claims resulting from any person’s participation (or attempted participation) in the Hackathon and are not responsible for technical problems or technical malfunctions or other occurrences which may affect the operation of the Hackathon.
    • The Participant agrees to indemnify and hold harmless Indemnitees from and against any and all claims, suits, actions, losses, expenses, damages, penalties, and costs, including reasonable attorneys’ fees resulting from any actual or alleged violation of these Terms and Conditions by your participation in the Hackathon.
    • These Terms and Conditions, together with any Hackathon registration forms, represent the Participant’s entire agreement with Vodafone with respect to the Hackathon. These terms cannot be modified or changed except with the written agreement of Vodafone.

    © 19.01

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Vodafone Sim Drop

  • 1. Vodafone Malta Limited (“we”) is launching a new SIM Drop Offer (‘Promo Offer’’) during which we will distribute a prepaid SIM cards (‘SIM Card’) to households around Malta and Gozo, through this Promo Offer customers joining the Vodafone network can benefit from a Free 1GB Data (the “Promo Offer 1”) and Free 2GB with every top-up of €10 (twenty euro) or more (the “Promo Offer 2”), subject to these terms and conditions (the “Terms and Conditions”).
  • 2. The Promo Offer 1 is available between the 8th March 2019 and the 31st March 2019 (the ‘Offer Period 1’), subject to successful subscription to the SIM Card provided by us during this Offer Period. For the avoidance of any doubt in the event that the SIM is not activated during the Offer Period, i.e. by the 31st of March, the SIM Card will no longer be valid and cannot be activated, and you automatically lose any benefits which would have been available in Promo Offer 2.
  • 3. The Promo Offer 2 is available between the 8th March 2019 and the 31st May 2019 (the ‘Offer Period 2’’), subject to successful subscription during the Offer Period 1 and to a successful top-up of €10 or more during the Offer Period 2.
  • 4. How to benefit from the Offer
    • 4.1. The Promo Offer is available only to new customers joining the Vodafone network and activating the SIM Card provided by us during the Promo Offer.
    • 4.2. How to benefit from the Promo Offer 1: You shall benefit from the Data Promo Offer upon successfully activating the SIM Card.
    • 4.3. How to benefit from the Promo Offer 2:
      • 4.2.1 You shall benefit from the Promo Offer 2 every time you top up with €10 or more throughout the Offer Period 2 (see term 3 above).
      • 4.2.2 The 2GB Data will be assigned every Monday for any previous’ week’s top-up of €10 or more. For the avoidance of any doubt the FREE 2GB given can be used in Malta and also whilst in EU and are available for 28 days’. For the avoidance of doubt, 28 days and any unutilised data shall be not carried forward and forfeited unless you top up with at least € 10 within the 4 weeks’ window.
      • 4.2.3 Should you choose to switch to another Vodafone plan whilst benefitting from the Promo Offer, you will be automatically forfeiting from benefitting from the remaining period of the Promo Offer.
  • 5. General T&Cs
    • 5.1. Upon joining to the Vodafone network and benefiting from this Promo Offer, you shall be deemed as having accepted to adhere to these terms and conditions.
    • 5.2. These terms and conditions must be read in conjunction with your respective Vodafone General Terms and Conditions, prepaid terms and conditions and any other terms and conditions referred to therein.
    • 5.3. Usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.vodafone.com.mt/privacypolicy.
    • 5.4. You are advised to visit our website (vodafone.com.mt), call our Customer Care on 99999247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets( www.vodafone.com.mt/vodafonestores), to purchase or learn more about these Promo Offers.
    • 5.5. We reserve the right to stop these Promo Offers if there is any deliberate abuse and/or misuse of this Promo Offers.
    • 5.6. We reserve the right to stop, suspend, amend or otherwise alter these terms and conditions upon providing you with adequate prior notice and Vodafone shall not be held liable for any reason whatsoever if this promotion is terminated, cancelled and/or postponed to another date. In this even we shall not affect any refunds. Any changes to this promotion shall be posted on our website (www.vodafone.com.mt).
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Vodafone Pre-Paid Port-in Offer

  • 1. Vodafone Malta Limited (“we”) is offering to its new customers porting-in to Vodafone network and subscribing to MIX 500, MIX 1000 or MIX 2000. Customers subscribing to Vodafone MIX 500, MIX 1000 or MIX 2000 can benefit from a Free 2GB with every top-up of €10 (twenty euro) or more (the “Data Promo Offer”) and customers subscribing to MIX 1000 or MIX 2000 can additionally benefit from a Free Device (Vodafone Smart E9) (the “Device Promo Offer”), subject to these terms and conditions (the “Terms and Conditions”).
  • 2. Please click on the respective MIX Plan terms and conditions to find out the benefits of the Vodafone MIX Plans:
    • 2.1. MIX 500 ( Here )
    • 2.2. MIX 1000 ( Here )
    • 2.3. MIX 2000 ( Here )
  • 3. This Promo Offer is available to new customers porting-in, subject to successful port-in (for the avoidance of any doubt, the port-in should to be completed) to Vodafone network and subscribing to MIX 500, MIX 1000 or MIX 2000 between the 8th March 2019 and the 30th April 2019 (the ‘Subscription Period’).
  • 4. The Data Promo Offer is available to between the 8th March 2019 and the 31st July 2019 (the ‘Data Offer Period’), subject to successful port-in (for the avoidance of any doubt, the port-in should to be completed) and subscription during this Subscription Period mentioned in term 3 above.
  • 5. How to benefit from the Offer
    • 5.1 The offer is available only to new customers joining the Vodafone network and subscribing to the Vodafone MIX 500, MIX 1000 or MIX 2000 between the period stipulated in term 3, above.
    • 5.2 How to benefit from the Promo Device Offer:
      • 5.2.1 You shall benefit from the Promo Device Offer upon successfully porting in to Vodafone network, subscribing to Vodafone MIX Plan and Topping up with €20 or more to get MIX 1000 and €30 or more to get MIX 2000. This offer is exclusive and non-transferrable. The Device needs to be redeemed upon successfully porting in to Vodafone network, subscribing to Vodafone MIX Plan and Topping up with €20 or more to get MIX 1000 and €30 or more to get MIX 2000 and is only valid for the Subscription period. The Devices offered during the subscription period are subject to stock availability, and the offer is valid until stocks lasts.
    • 5.3 How to benefit from the Data Promo Offer:
      • 5.3.1 You shall benefit from the Data Promo Offer every time you purchase one of the Vodafone MIX plans (for the avoidance of any doubt every time you top up with €10 or more), during the Data Offer Period, mentioned in term 4 above.
      • 5.3.2 The 2GB Data will be assigned every Monday for any previous’ week’s top-up of €10 or more. For the avoidance of any doubt the FREE 2GB given can be used in Malta and also whilst in EU and are available for 28 days’. For the avoidance of doubt, 28 days and any unutilised data shall be not carried forward and forfeited unless you top up with at least € 10 within the 4 weeks’ window.
      • 5.3.3 Should you choose to switch to another Vodafone plan whilst benefitting from the Data Promo Offer, you will be automatically forfeiting from benefitting from the remaining period of the Promo Offer.
  • 6. General T&Cs
    • 6.1. Upon porting-in to the Vodafone network, subscribing to the Vodafone MX plans and benefiting from this Promo Device Offer or Data Promo Offer, you shall be deemed as having accepted to adhere to these terms and conditions.
    • 6.2. These terms and conditions must be read in conjunction with your respective Vodafone MIX Plans (see term 2 above), with Vodafone General Terms and Conditions and any other terms and conditions referred to therein.
    • 6.3. Usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.vodafone.com.mt/privacypolicy
    • 6.4. You are advised to visit our website (vodafone.com.mt), call our Customer Care on 99999247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets( www.vodafone.com.mt/vodafonestores), to purchase or learn more about these Promo Offers.
    • 6.5. We reserve the right to stop the Device Promo Offer & Data Promo Offer if there is any deliberate abuse and/or misuse of this Promo Offers.
    • 6.6. We reserve the right to stop, suspend, amend or otherwise alter these terms and conditions upon providing you with adequate prior notice and Vodafone shall not be held liable for any reason whatsoever if this promotion is terminated, cancelled and/or postponed to another date. In this even we shall not affect any refunds. Any changes to this promotion shall be posted on our website (www.vodafone.com.mt).
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Device Offer 2019 | from 14th March 2019 | One Plus Offer

  • 1. Vodafone Malta Limited (‘we’) is offering customers the opportunity to benefit from additional device subsidy on selected phones when joining the Vodafone network on the Vodafone RED Unlimited tariffs, subject to these terms and conditions:
  • 2. Eligibility
    • 2.1. The following are the customers eligible to benefit from the mentioned offer:
      • 2.1.1. New customers joining Vodafone network to either the RED Unlimited Super or RED Unlimited Giga plans.
    • 2.2. Vodafone employees (direct or indirect) may not participate in the below offer.
  • 3. The Offer
    • 3.1 Eligible customers will benefit from an extra device subsidy, as per these terms and conditions and the respective tariffs terms and conditions ( https://www.vodafone.com.mt/red):
      • 3.1.1. The extra device subsidy is over and above any subsidy allowance entitlement as per the tariff’s terms and condition and shall be redeemed only by the eligible customer mentioned in point 2, above.
      • 3.1.2. The following are the extra subsidies related to each plan:
        • 3.1.2.1. RED Unlimited Giga:
          - One Plus 6T Free
        • 3.1.2.2. RED Unlimited Super:
          - One Plus 6T extra €100 subsidy
    • 3.2. This offer is exclusive and non-transferrable. The extra device extra subsidy need to be redeemed with the signing of the tariff agreement and is only valid for the offer period.
  • 4.General
    • 4.1 These terms and conditions shall be read in conjunction with Vodafone’s General Terms and Conditions and together with any other applicable Vodafone’s these terms and conditions.
    • 4.2 We shall not release any of your personal information to any third parties unless required to do so by law, by court or tribunal, or by any competent authority and this shall be done in accordance with the applicable laws and regulations
    • 4.3 You are advised to visit our website, call our Customer Care on 247 from your mobile or 99999247 from any other phone, send us an e-mail on 247.mt@vodafone.com or visit one of our retail outlets, if you have any further queries regarding this Offer.
    • 4.4 Your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.voafone.com.mt/privacypolicy.
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Festa Frawli Offer 2019

  • 1. Vodafone Malta Limited ('we') shall be providing exclusive offers on the 28th of April 2019 during the ‘Festa Frawli’ (‘Strawberry Feast’) event that will be held at Mgarr, Malta.
  • 2. The offer will be to Vodafone customers (the ‘Clients’) who:
    • 2.1. Port-in successfully on the day on either Pre-Paid or Post-paid;
    • 2.2. Buy a new Vodafone SIM card; and/or
    • 2.3. Top up with €10 or more.
  • 3. The Port-in Offer (‘Offer 1’):
    • 3.1. The Port-In Offer is exclusively offered to an customer porting in on the Vodafone prepaid network only. The Offer is valid until 31st May 2019.
    • 3.2. The Port-in Plans: Port-in to the Vodafone network and benefit from either MIX500, MIX1000 or MIX2000 (the ‘Vodafone MIX Plans’/’Plan’) and get an extra FREE 2GB every time you top-up with €10 or more. The 2GB is to be assigned the following Monday. The FREE 2GB are valid for 7 days. Please click on the respective MIX Plan terms and conditions to find out the benefits of the Vodafone MIX Plans:
    • 3.3. Upon successfully porting-in to the Vodafone network and topping up with €10 or more during Festa Frawli, you shall, start to benefit from the selected Vodafone MIX Plan.
    • 3.4. Should you choose to switch to another Vodafone plan (including but not limited to a Plan other than what you have opted for as per term 3.1 above) whilst benefitting from Offer 1, you will be automatically forfeiting from the benefits of this Offer 1.
  • 4. The Raffle (‘Offer 2’):
    • 4.1. How to Participate?
      • 4.1.1. When visiting the Vodafone stand at the Festa Frawli event, and upon:
        • Topping-up with €10 or more; and/or
        • Switching your number to the Vodafone network; and/or
        • Purchasing a new Vodafone SIM card; and/or
        • Joining any of the new Vodafone PostPaid plans or else an existing Vodafone PostPaid plans (https://www.vodafone.com.mt/red)
      • 4.1.2. Once you do any of the above, you shall get a raffle ticket in order to participate in the next raffle draw and automatically get in the chance to participate in the Grand Prize draw. On the raffle ticket you should write your contact details in order for Vodafone to be able to contact you in the event that you are announced as a winner.
      • 4.1.3. The amount of raffle tickets given will vary, and customer who:
        • Top-up with €10 will get – One (1) Raffle Ticket
        • Top-up with €20 or more will get – Two (2) Raffle Tickets
        • Existing Vodafone Postpaid Customers will get – Five (5) Raffle Tickets
        • Any customer Porting-In to the Vodafone network will get – Ten (10) Raffle Tickets
    • 4.2. The Raffle and The Grand Prize
      • 4.2.1. Throughout the Festa Frawli event, Vodafone shall be drawing a raffle every one-hour and a half. Customer participating in this raffle will exclude those that were already part of the previous draw however, these customers will not be excluded from the Grand Prize draw. The raffle winner shall be randomly drawn on the day at the Fest Frawli event. A raffle winner will be announced by the Festa Frawli presenters on the main stage. In the event that the winner is not present, Vodafone shall contact the customer anytime during the next five (5) working days. The raffle winner will win a mobile device - the Vodafone Smart E9.
      • 4.2.2. The Grand Prize draw will be held at 4 PM. The Grand prize winner shall be randomly drawn on the day at the Fest Frawli event and the grand prize winner will be announced by the Festa Frawli presenters on the main stage. In the event that the winner is not present, Vodafone shall contact the customer anytime during the next five (5) working days. The grand prize winner will win a Hisense Smart TV 4K.
      • 4.2.3. The Gifts awarded cannot be exchanged in return for cash or any other products and/or services.
    • 4.3. The Festa Frawli Raffle and Grand Price Winners:
      • 4.3.1. Vodafone shall randomly draw one (1) winner from the participants as per term 4.2 above.
      • 4.3.2. The randomly selected participant will be asked a skill question about Vodafone either at the event or else via call. If the question is answered correctly there and then, the subscriber will be officially announced as the winner and be presented the Prize (the ‘Prize Winner’). We shall automatically assume that the person answering the question is the owner of the participating number. If the person is not the owner of the participating number, then s/he will automatically be deemed as having obtained the consent of the owner. If the question is not answered correctly there and then, another randomly selected subscriber is chosen and contacted until the Prize can be awarded.
      • 4.3.3. By participating, all participants agree and consent that should they be declared the Prize Winner, on the date of collection of the Prize, the Prize Winner shall be accompanied by one of our representatives and/or a Vodafone appointed photographer. The Prize Winner agrees to give us their written consent in order for us to use photos of them taken on the day along with their details on any media communications including but not limited to newspapers, internet and social networking websites for promotional purposes related to Vodafone. The Prize Winner shall not be entitled to any compensation from us for the use of such photos. Should the Prize Winner object in full or in part with anything in this term or in any other term forming part of these terms and conditions, he/she shall immediately be disqualified from the being announced as the Prize Winner.
  • 5. General T&Cs
    • 5.1. Upon joining or porting-in to the Vodafone network and participating in these Offers, you shall be deemed as having accepted to adhere to these terms and conditions.
    • 5.2. These terms and conditions must be read in conjunction with the Vodafone General Terms and Conditions (Prepaid & Pay Monthly Services) and any other applicable terms and conditions or terms and conditions referred to therein.
    • 5.3. All participants may be required by us to participate in photo, recording, video and/or film session(s), but we will not do this without your consent.
    • 5.4. Your personal data shall be collected and/or processed solely for the purposes of this Offer and shall be governed by Vodafone’s Privacy Policy, which is available at:  https://www.vodafone.com.mt/privacypolicy
    • 5.5. We reserve the right to stop this offer if there is any deliberate abuse and/or misuse of this Offer. Furthermore, we reserve the right to stop, suspend, amend or otherwise alter these terms and conditions upon providing you with adequate prior notice and Vodafone shall not be held liable for any reason whatsoever if this Offer is terminated, cancelled and/or postponed to another date. In this even we shall not affect any refunds. Any changes to this offer shall be posted on our website (www.vodafone.com.mt) or in any other way we deem appropriate (e.g. on Facebook site etc.)
    • 5.6. You are advised to visit our website (vodafone.com.mt), call our Customer Care on 99999247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets (www.vodafone.com.mt/vodafonestores), to learn more about the Offers.
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Michela in Concert Tickets Competition

Vodafone Malta Limited (“we”) is launching Michela in Concert Tickets Competition by Vodafone (the “Competition”) through Vodafone Malta Facebook page, subject to these terms and conditions (the “Terms and Conditions”). By entering this Competition, you agree to be bound by these terms and conditions.

Promotion Period:

The Competition will start on 24/04/2019 with the announcement (the “Announcement”) on the official Facebook page of Vodafone Malta.

The closing date of the competition is 25/04/2019 at 14:00 (the “Closing Date”). All entries received after the Closing Date will be invalid.

Eligibility
  • a. Participants must be aged 18 or over. Proof of I.D. may be required.
  • b. Participation is free of charge. Internet access is required, and so you may incur costs depending upon your mobile/internet tariff.
  • c. No person may enter the Competition more than once and persons may not enter on behalf of any other person.
  • d. Entries which are incomplete or misspelt are void and will not be entered into this Competition.
How to enter:

To enter the Competition, participants must:

  • 1. Visit Michela’s official Facebook page (https://www.facebook.com/michelamusicofficial/) (the “Michela’s Page”)
  • 2. Find the Vodafone Code (the “Code”) in one of the latest posts on Michela’s page
  • 3. Write the found unedited code, together with the preferred location of the Michela in Concert event (Malta or Gozo) in the comments section of the Announcement on the official Facebook page of Vodafone Malta
Selection of the winner:
  • 1. The first 20 participants who write the correct and unedited Vodafone Code found on Michela’s page, in the comments section of the Announcement will be selected as the Winner of the Contest.
  • 2. The selection will be made based on the comment timestamp provided by Facebook
Notification and acceptance of the prize
  • 1. The winners will be notified (“Winner Notification”) in a form of a reply to their comment under the Announcement within the twenty-four (24) hours after the Closing Date.
  • 2. Each Winner must confirm acceptance of the Prize within the twenty-four (24) hours of the Winner Notification and must confirm eligibility
  • 3. If a Winner cannot be contacted or do not confirm acceptance of the Prize within the twenty-four (24) hours of Winner Notification as per the above clause, the Prize will be forfeited and the new winner will be picked from the remaining Participants using the same selection criteria.
The Prize
  • 1. There will be 20 winners and each will be awarded with two tickets to attend the Michela in Concert event either in Malta or Gozo, based on their choice made when submitting the code.
  • 2. The Malta event will be held on Saturday 27 April 2019 in Café Del Mar, St. Pauls Bay at 18:00. The Gozo event will be held on Sunday 28 April 2019 in La Grotta, Xlendi at 16:00.
Publicity and Personal Information
  • a. We may require all the winners to participate in photo, recording, video and/or film session(s), but we will not do this without the Winners’ consent.
General
  • 1. We reserve the right to stop, suspend, amend or otherwise alter this Promotion and these terms and conditions at any time, by giving you adequate prior notice, and Vodafone shall not be held liable, for any reason whatsoever, if the Promotion is terminated, cancelled and/or postponed to another date. In this event we shall not affect any refunds and furthermore we shall not be obliged to offer an alternative.
  • 2. This Competition is in no way sponsored, endorsed or administered by or associated with Instagram or Facebook and Participants completely release Instagram and Facebook from any and all liability in connection with this competition.
  • 3. This Competition is in no way sponsored, endorsed or administered by or associated with Instagram or Facebook and Participants completely release Instagram and Facebook from any and all liability in connection with this competition.
  • 4. You are advised to visit our website, call our Customer Care on 247 from your mobile or 99999247 from any other phone, send us an e-mail on 247.mt@vodafone.com or visit one of our retail outlets, if you have any further queries regarding this Competition.
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Gozo Offer 2019

  • 1. Vodafone Malta Limited (SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta C 10865,holder of license MGA/CCG/015/2019) ('we') shall be providing exclusive offers to customers porting in or connecting to our network in Vodafone Gozo Outlet related to the Eurovision Song Contest (collectively referred to as the ‘Gozo Offers’).
  • 2. The offer is available only to individuals who adhere to the following entry and eligibility requirements:
    • 2.1 Participants must be aged 18 or over. Proof of age may be required.
    • 2.2 No person may enter the Competition more than once and persons may not enter on behalf of any other person.
    • 2.3 Employees and their immediate families of the Promoter and/or any third party prize provider may not enter this Competition.
    • 2.4 Further to the above, in order to be eligible participant must:
      • 2.4.1 Port-in successfully on either Pre-Paid or Post-paid; or
      • 2.4.1 Connect to the Vodafone Network by buying a Vodafone Sim
  • 3. The Gozo Offers:
    • 3.1 The prepaid Gozo Offer is exclusively offered to any new customer porting-in, subject to successful port-in (for the avoidance of any doubt, the port-in should to be completed) to Vodafone network only from the Gozo Vodafone Store between the 7th April 2019 to 18th May 2019.
      • 3.1.1 Customers fulfilling all entry and eligibility requirement of this Prepaid Gozo Offer will benefit from 1GB of data valid for 7 days and 5 Vodafone numbers that the customer can call for free for a period of 28 days for every time they top-up with €10 or more. For the avoidance of any doubt this benefits will be given to customer subscribing to the Vodafone Base Plan between the 7th April 2019 to 18th May 2019. The customer will keep benefiting from this offer until 31st July 2019. In the event that the customer has another active data bundle, data provided with this offer will be consumed first. The standard keep on going rates shall apply for any usage over and above what is provided with the offer.
      • 3.1.2 Should you choose to switch to another Vodafone plan or to another Mobile Provider (including but not limited to a Plan other than what you have opted for as per term 3.1 above) whilst benefitting from Prepaid Gozo Offer, you will be automatically forfeiting from the benefits of this Prepaid Gozo Offer.
    • 3.2 The Eurovision Song Contest Offer:>
      • 3.2.1 Customers fulfilling all entry and eligibility requirements and joining Vodafone networks as per term 2.4.1. or 2.4.2. above between the 7th April 2019 to 18th May 2019 will also have a chance to win up to 500 euros worth in One4All Vouchers. The eligible customers will be given a ‘prize slip’ to be redeemed after the Eurovision at the Gozo store, between the 19th May 3019 and 31st May 2019.
      • 3.2.2 The amount of the One For All Vouchers will vary depending on the following:
        • a. Customer porting in with one of the Vodafone RED plans (namely RED Data, RED Voice, RED Unlimited Lite, RED Unlimited Super, RED Unlimited Giga) wins: €100 in One4All vouchers if Michela gets through to the semi-final stage, €500 in One4All vouchers if she wins the Eurovision, €0 if Michela does not get through to the semi-final stage.
        • b. Customer porting in with Vodafone Simple plans (namely Vodafone Simple Plan) wins: €50 in One4All vouchers if Michela gets through to the semi-final stage, €200 in One4All vouchers if she wins the Eurovision, €0 if Michela does not get through to the semi-final stage.
        • c. Customer porting in with Prepaid get: €25 in One4All vouchers if Michela gets through to the semi-final stage, €100 in One4All vouchers if she wins the Eurovision, €0 if Michela does not get through to the semi-final stage.
      • 3.2.3 The One4All Vouchers awarded cannot be exchanged in return for cash or any other products and/or services. Vodafone reserves the right to verify the validity of the prize slip and has the right to refuse to accept any Prize Slips that have been tampered with. Copied, damaged or expired vouchers will not be accepted.
      • 3.2.4 The One4All Vouchers are non-transferable and non-negotiable. If an eligible participant does not redeem the One4All Voucher by the time stipulated by us the One4All Voucher will be forfeited in its entirety.
  • 4. General T&Cs
    • 4.1 Upon joining or porting-in to the Vodafone network and participating in the Gozo Offer per term 3 above, you shall be deemed as having accepted to adhere to these terms and conditions.
    • 4.2 These terms and conditions must be read in conjunction with the Vodafone General Terms and Conditions (Prepaid & Pay Monthly Services) and any other terms and conditions referred to therein.
    • 4.3 All participants may be required by us to participate in photo, recording, video and/or film session(s), but we will not do this without your consent.
    • 4.4 Usage of your personal information shall be governed by Vodafone’s Privacy Policy, which is available at:  https://www.vodafone.com.mt/privacypolicy.
    • 4.5 We reserve the right to stop this offer if there is any deliberate abuse and/or misuse of this offer. Furthermore, we reserve the right to stop, suspend, amend or otherwise alter these terms and conditions upon providing you with adequate prior notice and Vodafone shall not be held liable for any reason whatsoever if this promotion is terminated, cancelled and/or postponed to another date. In this even we shall not affect any refunds. Any changes to this offer shall be posted on our website (www.vodafone.com.mt) or in any other way we deem appropriate (e.g. on Facebook site etc.)
    • 4.6 You are advised to visit our website (vodafone.com.mt), call our Customer Care on 99999247, send us an email on 247.mt@vodafone.com or visit one of our retail outlets (www.vodafone.com.mt/vodafonestores), to learn more about the offers available at the Gozo Offers
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Vodafone Raffle Terms and Conditions

  • 1. Vodafone Malta Limited (‘we’) is offering its existing customers on Vodafone plans customer (‘you’), the opportunity to participate in the Vodafone Raffle (the ‘Promotion’) subject to these terms and conditions.
  • 2. Enter into the chance of winning the following prize (the ‘Prize’)
  • 3. Promotion Period:
    • Promotion starts: Monday 20th May 2019
    • Promotion ends: Thursday 31st May 2019
    • Prizes will be draw on the 17th June 2019
  • 4. Eligibility In order to be eligible for the Promotion, you must be a Vodafone prepaid customer switching on to a Vodafone Pay Monthly plan.
  • 5. How to participate
    • 5.1 Eligible Participants are required successfully switch to one of Vodafone’s Pay Monthly plans.
    • 5.2 Once the Pay Monthly contract is signed and in case the sale is made over the phone, the 15 days cooling off period are over, the line is automatically included to participate in the Promotion.
    • 5.3 At the end of the Promotion Period, two lucky Participants will be selected at random in the form of a raffle (‘Selected Participant’). Vodafone shall then contact the Selected Participants on the number of the line which successfully switched on one of Vodafone’s Pay monthly plans and ask a skill question about Vodafone. If the question is answered correctly there and then, the Selected Participants will be officially announced as the winners and will be advised to collect the Prize. We shall automatically assume that the person answering the question is the owner of the Selected Participants’ number. If the person is not the owner of the number, then s/he will automatically be deemed as having obtained the consent of the owner. If the question is not answered correctly there and then, another randomly selected participant is chosen and contacted until the Grand Prize can be awarded.
  • 6. The Prize:
    • 6.1. Grand Prize will a device worth up to €1,300.
    • 6.2. For the avoidance of doubt if the Prize Winner will not collect the Prize awarded to him/her for any reason whatsoever, we reserve the right to award such Prize to the next Participant.
    • 6.3. There shall be two (2) Prizes available during this Promotion.
    • 6.4. The Prizes awarded cannot be exchanged in return for cash or any other products and/or services, unless provided otherwise./li>
  • 7. General terms
    • 7.1 By participating and registering in this Promotion in line with these terms and conditions, you are automatically agreeing to be bound by these terms and conditions
    • 7.2 These terms and conditions shall be read in conjunction with the Vodafone general terms and conditions: plan terms and conditions and any other applicable terms and conditions.
    • 7.3 By participating in this Promotion, all participants agree and consent that should they be declared the winner of any of the Prizes (collectively referred to as the ‘Prize Winners’), on the date of collection of the Prize the Prize Winners shall be accompanied by one of our representatives and/or a Vodafone appointed photographer. The Prize Winners agree to give us their written consent in order for us to use photos of them taken on the day along with their details on any media communications including but not limited to newspapers, internet and social networking websites for promotional purposes related to Vodafone. The Prize Winners shall not be entitled to any compensation from us for the use of such photos.
    • 7.4 All usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.voafone.com.mt/privacypolicy.
    • 7.5 We reserve the right to stop, suspend, amend or otherwise alter this Promotion and these terms and conditions at any time, by giving you prior notice.
    • 7.6 We shall not be held liable, for any reason whatsoever, if the Promotion is terminated, cancelled and/or postponed to another date. In this event we shall not affect any refunds and furthermore we shall not be obliged to offer an alternative.
    • 7.7 You are advised to visit our website (vodafone.com.mt), call our Customer Care on 247 from your mobile or 99999247 from any other phone, send us an e-mail on 247.mt@vodafone.com or visit one of our retail outlets, if you have any further queries regarding this Promotion.
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Vodafone Azoomee Promotion

  • 1. Vodafone Malta Limited (‘we’) is offering its existing and new customers on Vodafone plans (‘you’), the opportunity to participate in the Vodafone Azoomee Promotion (the ‘Promotion’) subject to these terms and conditions.
  • 2. You get 3 months Free access to Azoomee app (the ‘Promotion’)
    Promotion Period:
    • Promotion starts: Friday 31st May 2019
    • Promotion ends: Sunday 9th June 2019 or until stock of vouchers lasts.
  • 3. Eligibility: In order to be eligible for the Promotion, you must be a Vodafone customer
  • 4. How to participate: Eligible Participants are required to subscribe for the Promotion in one of the following ways during the Promotion Period.
    • 4.1. Register your interest as instructed on our Facebook related post or
    • 4.2. Redeem the code sent directly via email from Vodafone or
    • 4.3. Collect an Azoomee voucher with any purchase from any Vodafone store during the Promotion period
  • 5. The Promotion:
    • 5.1. The Azoomee voucher entitles you to 3 months free access to the Azoomee app which can be downloaded from Google Play and App store.
    • 5.2. other products and/or services, unless provided otherwise.
  • 6. General terms
    • 6.1. By participating in this Promotion in line with these terms and conditions, you are automatically agreeing to be bound by these terms and conditions and also Azoomee T&Cs which can be found on http://azoomee.com/index.php/terms-and-conditions/
    • 6.2. These terms and conditions shall be read in conjunction with the Vodafone general terms and conditions: plan terms and conditions, and any other applicable terms and conditions.
    • 6.3. All usage of your personal information shall be governed by Vodafone’s Privacy Policy which is available at: https://www.voafone.com.mt/privacypolicy and Azoomee's privacy policy upon downloading the Azoomee app as found on http://azoomee.com/index.php/privacy-policy-2/.
    • 6.4. We reserve the right to stop, suspend, amend or otherwise alter this Promotion and these terms and conditions at any time, by giving you prior notice.
    • 6.5. We shall not be held liable, for any reason whatsoever, if the Promotion is terminated, cancelled and/or postponed to another date. In this event we shall not affect any refunds and furthermore we shall not be obliged to offer an alternative.
    • 6.6. You are advised to visit our website (vodafone.com.mt), call our Customer Care on 247 from your mobile or 99999247 from any other phone, send us an e-mail on 247.mt@vodafone.com or visit one of our retail outlets, if you have any further queries regarding this Promotion.
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Vodafone Raffle June 2019

  • 1. Vodafone Malta Limited (‘we’) is offering its existing customers on Vodafone plans customer (‘you’), the opportunity to participate in the Vodafone Raffle (the ‘Promotion’) subject to these terms and conditions.
  • 2. Enter into the chance of winning the following prize (the ‘Prize’)
  • 3. Promotion Period
    • Promotion starts: Saturday 1st June 2019
    • Promotion ends: Sunday 30th June 2019
    • Prizes will be draw on the 16th July 2019
  • 4. Eligibility In order to be eligible for the Promotion, you must be a Vodafone prepaid customer switching on to a Vodafone Pay Monthly plan.
  • 5. How to participate 
    • 5.1 Eligible Participants are required successfully switch to one of Vodafone’s Pay Monthly plans.
    • 5.2 Once the Pay Monthly contract is signed and in case the sale is made over the phone, the 15 days cooling off period are over, the line is automatically included to participate in the Promotion.
    • 5.3 At the end of the Promotion Period, one lucky Participant will be selected at random in the form of a raffle (‘Selected Participant’). Vodafone shall then contact the Selected Participants on the number of the line which successfully switched on one of Vodafone’s Pay monthly plans and ask a skill question about Vodafone. If the question is answered correctly there and then, the Selected Participant will be officially announced as the winner and will be advised to collect the Prize. We shall automatically assume that the person answering the question is the owner of the Selected Participant’s number. If the person is not the owner of the number, then s/he will automatically be deemed as having obtained the consent of the owner. If the question is not answered correctly there and then, another randomly selected participant is chosen and contacted until the Grand Prize can be awarded.
  • 6. The Prize:
    • 6.1 Grand Prize will a device worth up to €1,300.
    • 6.2 For the avoidance of doubt if the Prize Winner will not collect the Prize awarded to him/her for any reason whatsoever, we reserve the right to award such Prize to the next Participant.
    • 6.3 There shall be one (1) Prize available during this Promotion.
    • 6.4 The Prize awarded cannot be exchanged in return for cash or any other products and/or services, unless provided otherwise.
  • 7. General terms
    • 7.1 By participating and registering in this Promotion in line with these terms and conditions, you are automatically agreeing to be bound by these terms and conditions<
    • 7.2 These terms and conditions shall be read in conjunction with the Vodafone general terms and conditions: plan terms and conditions and any other applicable terms and conditions.
    • 7.3 By participating in this Promotion, the participant agree and consent that should s/he be declared the winner of any of the Prize (collectively referred to as the ‘Prize Winner’), on the date of collection of the Prize the Prize Winner shall be accompanied by one of our representatives and/or a Vodafone appointed photographer. The Prize Winner  agree to give us their written consent in order for us to use photos of him/ her taken on the day along with their details