Offering immediate, relevant support to resolve general customer queries, and constantly learning new skills and information, TOBi enables us to deliver a great customer experience, and we are only scratching the surface of what is possible with artificial intelligence (AI).
Traditionally, customers looking for help and advice are restricted to either connecting with an agent or using some of our self-service options to resolve their query. However, these options give customers little choice over how they can interact with us. AI blends these experiences offering self-service capabilities with an agent experience.
The technology is evolving extremely rapidly, but we believe TOBi has already cemented himself as a key part of the future of customer service at Vodafone.